Toyota Highlander Hybrid (2022 year). Manual in english — page 30

479

7-2. Steps to take in an emergency

7

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

Stop the vehicle in a safe
place on a hard, flat surface.



Set the parking brake.



Shift the shift lever to P.



Stop the hybrid system.



Turn on the emergency flash-
ers. (



P.456)



Turn off the power back door
system. (



P.528)

If you have a flat tire

Your vehicle is equipped
with a spare tire. The flat tire
can be replaced with the
spare tire.

For details about tires:



P.422

WARNING

■

If you have a flat tire

Do not continue driving with a flat

tire.

Driving even a short distance with

a flat tire can damage the tire and

the wheel beyond repair, which

could result in an accident.

Before jacking up the
vehicle

480

7-2. Steps to take in an emergency

Jack handle
Wheel nut wrench
Adapter socket
Jack
Spare tire
Wheel lock key (if equipped)

Location of the spare tire, jack and tools

WARNING

■

Using the tire jack

Observe the following precau-

tions.

Improper use of the tire jack may

cause the vehicle to suddenly fall

off the jack, leading to death or

serious injury.

●

Do not use the tire jack for any

purpose other than replacing

tires or installing and removing

tire chains.

●

Only use the tire jack that

comes with this vehicle for

replacing a flat tire.

Do not use it on other vehicles,

and do not use other tire jacks

for replacing tires on this vehi-

cle.

481

7-2. Steps to take in an emergency

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When replacing tires on a vehi-
cle with wheel lock nuts, use the
following procedures to remove
and install the wheel lock nuts.
The wheel lock key is stored in
the tray inside the luggage com-

partment. Always return the
wheel lock key to its original
position after use, so that it does
not get lost. (



P.480)

■

Removal

For ease of removal, the wheel
lock nut should always be the
first one loosened.

1

Place the wheel lock key on
top of the wheel lock nut,
turning until the wheel lock
key and wheel lock nut pat-
terns engage.

2

Place the wheel nut wrench
on the wheel lock key, and
while applying pressure on
the wheel lock key, loosen
the wheel lock nut.

■

Installation

For ease of installation, the
wheel lock nut should always be
the last one tightened.

1

By hand, install a wheel lock
nut on each wheel.

2

Place the wheel lock key on
top of the wheel lock nut,
turning until the wheel lock
key and wheel lock nut pat-
terns engage.

3

Place the wheel nut wrench
on the wheel lock key, and
while applying pressure on
the wheel lock key, tighten
the wheel lock nut to the rec-
ommended torque.

WARNING

●

Put the jack properly in its jack

point.

●

Do not put any part of your body

under the vehicle while it is sup-

ported by the jack.

●

Do not start the hybrid system

or drive the vehicle while the

vehicle is supported by the jack.

●

Do not raise the vehicle while

someone is inside.

●

When raising the vehicle, do not

put an object on or under the

jack.

●

Do not raise the vehicle to a

height greater than that required

to replace the tire.

●

Use a jack stand if it is neces-

sary to get under the vehicle.

●

When lowering the vehicle,

make sure that there is no-one

near the vehicle. If there are

people nearby, warn them

vocally before lowering.

Wheel lock nut (if
equipped)

482

7-2. Steps to take in an emergency

1

Pull the strap upwards and
open the center deck board.

2

Remove the center deck
board.

3

Remove the jack cover.

4

Remove the jack after remov-
ing the hook.

1

Pull the strap upwards and
open the center deck board.

NOTICE

■

When using a wheel lock key

(if equipped)

Do not use an impact wrench.

Using an impact wrench may

cause permanent damage to

wheel lock nut and wheel lock

key. If in doubt about wheel lock

application, contact your Toyota

dealer.

Taking out the jack

Taking out the spare tire

483

7-2. Steps to take in an emergency

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2

Remove the center deck
board.

3

Remove the cover.

If it is difficult to remove the cover,

you can use your key.

4

Attach the adapter socket to
the spare tire clamp bolt.

5

Connect the jack handle
extension to the jack handle.

Check that the extension is locked

in place by the button.

6

Connect the jack handle to
the adapter socket. Turn the
jack handle counterclock-
wise.

The tire will be lowered completely

to the ground.
Turn the jack handle slowly to lower

the spare tire. If the handle is

turned quickly, the wire cable may

slip off of the shaft inside the unit

and the tire may not be lowered.
If the spare tire cannot be lowered:



P.485

7

Pull out the spare tire and
stand it against the bumper.

484

7-2. Steps to take in an emergency

8

Fully depress the secondary
latch and remove the
holding bracket from the
hoist assembly .

9

Tilt the bracket and pass it
through the wheel opening.
Then remove the hoist
assembly .

1

Chock the tires.

2

Slightly loosen the wheel
nuts (one turn).

Vehicles with wheel locks: Use the

wheel lock key to loosen the wheel

lock.

WARNING

■

When storing the spare tire

Be careful not to catch fingers or

other body parts between the

spare tire and the body of the

vehicle.

Replacing a flat tire

Flat tire

Wheel chock

positions

Front left-hand
side

Behind the rear
right-hand side
tire

Front right-hand
side

Behind the rear
left-hand side tire

Rear left-hand
side

In front of the
front right-hand
side tire

Rear right-hand
side

In front of the
front left-hand
side tire

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7-2. Steps to take in an emergency

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3

Turn the tire jack portion
by hand until the notch of the
jack is in contact with the jack
point.

The jack point guides are located

under the rocker panel. They indi-

cate the jack point positions.

4

Raise the vehicle until the tire
is slightly raised off the
ground.

5

Remove all the wheel nuts
and the tire.

When resting the tire on the

ground, place the tire so that the

wheel design faces up to avoid

scratching the wheel surface.

■

If the spare tire cannot be low-

ered

If the spare tire cannot be lowered, it

may not have been stowed properly.

Perform the following procedure:

1

Fully tighten the spare tire clamp

bolt by turning the jack handle

clockwise until two clicks are

heard and the jack handle skips.

2

Turn the jack handle counter-

clockwise to lower the spare tire.

If the spare tire still cannot be low-

ered, attempt to fully tighten the

spare tire clamp bolt again by turn-

ing the jack handle clockwise. Then

turn it counterclockwise at least 2

turns to lower the spare tire.

If the spare tire still cannot be low-

ered, the wire cable may be sev-

ered. Have the vehicle inspected by

486

7-2. Steps to take in an emergency

your Toyota dealer.

1

Remove any dirt or foreign
matter from the wheel con-
tact surface.

If foreign matter is on the wheel

contact surface, the wheel nuts

may loosen while the vehicle is in

WARNING

■

Replacing a flat tire

●

Do not touch the disc wheels or

the area around the brakes

immediately after the vehicle

has been driven.

After the vehicle has been

driven the disc wheels and the

area around the brakes will be

extremely hot. Touching these

areas with hands, feet or other

body parts while changing a tire,

etc. may result in burns.

●

Failure to follow these precau-

tions could cause the wheel

nuts to loosen and the tire to fall

off, resulting in death or serious

injury.

• Never use oil or grease on the

wheel bolts or wheel nuts.

Oil and grease may cause the

wheel nuts to be excessively

tightened, leading to bolt or disc

wheel damage. In addition, the

oil or grease can cause the

wheel nuts to loosen and the

wheel may fall off, causing an

accident and resulting in death

or serious injury. Remove any

oil or grease from the wheel

bolts or wheel nuts.

• Have the wheel nuts tightened

with a torque wrench to 76 ft•lbf

(103 N•m, 10.5 kgf•m) as soon

as possible after changing

wheels.

• When installing a tire, only use

wheel nuts that have been spe-

cifically designed for that wheel.

• If there are any cracks or defor-

mations in the bolt screws, nut

threads or bolt holes of the

wheel, have the vehicle

inspected by your Toyota

dealer.

• Do not attach a heavily dam-

aged wheel ornament, as it may

fly off the wheel while the vehi-

cle is moving.

●

Observe the following precau-

tions.

Failure to do so may result in

serious injury:

• Do not try to remove the wheel

ornament by hand. Take due

care in handling the ornament to

avoid unexpected personal

injury.

• Lower the spare tire completely

to the ground before removing it

from under the vehicle.

■

Replacing a flat tire for vehi-

cles with power back door

In cases such as when replacing

tires, make sure to turn off the

power back door main switch

(



P.528). Failure to do so may

cause the back door to operate

unintentionally if the power back

door switch is accidentally

touched, resulting in hands and

fingers being caught and injured.

Installing the spare tire

487

7-2. Steps to take in an emergency

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motion, causing the tire to come off.

2

Install the spare tire and
loosely tighten each wheel
nut by hand by approximately
the same amount.

When replacing an aluminum wheel

with an aluminum wheel, turn the
wheel nuts until the washers

come into contact with the disc
wheel

.

When replacing an aluminum wheel

with a steel wheel, tighten the

wheel nuts until the tapered portion

comes into loose contact with

the disc wheel seat

.

3

Lower the vehicle.

4

Firmly tighten each wheel nut
two or three times in the
order shown in the illustra-
tion.

Vehicles with wheel locks: Tighten

the wheel lock using the wheel lock

key after tightening the other wheel

nuts.
Tightening torque:

76 ft•lbf (103 N•m, 10.5 kgf•m)

WARNING

■

Stowing the flat tire

Failure to follow steps listed under

stowing the tire may result in

damage to the spare tire carrier

and loss of the tire, which could

result in serious injury or death.

488

7-2. Steps to take in an emergency

1

Remove the center wheel
ornament by pushing from
the reverse side.

Be careful not to lose the wheel

ornament.

2

Stand the tire against the
bumper with the inner sur-
face facing toward you. Pass
the hoist assembly and
holding bracket through
the wheel opening.

3

Fully depress the secondary
latch and install the

bracket to the hoist
assembly .

4

Lay the tire on the ground
with the outer surface (valve
stem) facing up.

5

Before raising the tire, make
sure that the hoist assembly
is perpendicular to the wheel
opening. (Try to place the tire
directly beneath the vehicle,

Stowing the flat tire, jack
and all tools

489

7-2. Steps to take in an emergency

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near where the wire cable is
hanging from.)

Valve stem

6

Using the jack handle and
adapter socket, tighten the
tire clamp bolt by turning it
clockwise until the tire is in
the correct position and two
clicks are heard as the jack
handle skips.

7

Confirm it is not loose after
tightening:

1

Push and pull the tire

2

Try rotating

Visually check to ensure tire is not

hung on surrounding parts.

If looseness or misassembly exists,

repeat steps

2

to

7

.

8

Repeat step

7

, any time the

tire is lowered or disturbed.

9

Stow the jack and all tools.

■

The compact spare tire

●

The compact spare tire is identi-

fied by the label “TEMPORARY

USE ONLY” on the tire sidewall.

Use the compact spare tire tempo-

rarily, and only in an emergency.

●

Make sure to check the tire infla-

tion pressure of the compact

spare tire. (



P.513)

■

When using the compact spare

tire

As the compact spare tire is not

equipped with a tire pressure warn-

ing valve and transmitter, low infla-

tion pressure of the spare tire will

not be indicated by the tire pressure

warning system. Also, if you replace

the compact spare tire after the tire

pressure warning light comes on,

the light remains on.

■

When the compact spare tire is

equipped

When driving with the compact

spare tire installed, the vehicle

height will be different than when

driving with standard tires.

■

If you have a flat front tire on a

road covered with snow or ice

Install the compact spare tire on one

of the rear wheels of the vehicle.

Perform the following steps and fit

tire chains to the front tires:

1

Replace a rear tire with the com-

pact spare tire.

2

Replace the flat front tire with the

tire removed from the rear of the

vehicle.

3

Fit tire chains to the front tires.

490

7-2. Steps to take in an emergency

WARNING

■

When using the compact

spare tire

●

Remember that the compact

spare tire provided is specifi-

cally designed for use with your

vehicle. Do not use your com-

pact spare tire on another vehi-

cle.

●

Do not use more than one com-

pact spare tire simultaneously.

●

Replace the compact spare tire

with a standard tire as soon as

possible.

●

Avoid sudden acceleration,

abrupt steering, sudden brak-

ing and shifting operations that

cause sudden engine braking.

■

When the compact spare tire

is attached

The vehicle speed may not be

correctly detected, and the follow-

ing systems may not operate cor-

rectly:

• ABS & Brake assist

• VSC

• TRAC

• EPS

• VDIM

• Dynamic radar cruise control

with full-speed range

• PCS (Pre-Collision System)

• LTA (Lane Tracing Assist)

• RSA (Road Sign Assist) (if

equipped)

• Automatic High Beam

• AFS (Adaptive Front-lighting

System) (if equipped)

• Tire pressure warning system

• Intuitive parking assist (if

equipped)

• PKSB (Parking Support Brake)

(if equipped)

• Toyota parking assist monitor (if

equipped)

• Panoramic view monitor (if

equipped)

• BSM (Blind Spot Monitor)

• Navigation system (if equipped)

Also, not only can the following

system not be utilized fully, but it

may even negatively affect the

drive-train components:

• E-Four (AWD models)

■

Speed limit when using the

compact spare tire

Do not drive at speeds in excess

of 50 mph (80 km/h) when a com-

pact spare tire is installed on the

vehicle.

The compact spare tire is not

designed for driving at high

speeds. Failure to observe this

precaution may lead to an acci-

dent causing death or serious

injury.

■

After using the tools and jack

Before driving, make sure all the

tools and jack are securely in

place in their storage location to

reduce the possibility of personal

injury during a collision or sudden

braking.

491

7-2. Steps to take in an emergency

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NOTICE

■

Be careful when driving over

bumps with the compact

spare tire installed on the

vehicle

The vehicle becomes lower when

driving with the compact spare tire

compared to when driving with

standard tires. Be careful when

driving over uneven road sur-

faces.

■

Driving with tire chains and

the compact spare tire

Do not fit tire chains to the com-

pact spare tire. Tire chains may

damage the vehicle body and

adversely affect driving perfor-

mance.

■

When replacing the tires

When removing or fitting the

wheels, tires or the tire pressure

warning valve and transmitter,

contact your Toyota dealer as the

tire pressure warning valve and

transmitter may be damaged if not

handled correctly.

■

When stowing the flat tire

●

Ensure that there is no object

caught between the tire and the

vehicle underbody.

●

Securely tighten the spare tire

clamp bolt to hold the spare

wheel carrier by the hook.

●

Stow the flat tire in the spare tire

location. Failure to do so may

cause damage to the spare tire

carrier. Proper storage reduces

the possibility of injury in a colli-

sion or during sudden braking.

●

Have the flat tire repaired and

the spare tire replaced with it as

soon as possible.

■

Proper storage of the spare

tire

●

If the hoist assembly is slanted

when stowing a tire, the hoist

assembly may become stuck in

the wheel opening and the tire

may not be raised properly,

causing damage to the wheel or

the wire cable.

●

Do not attempt to turn the spare

tire clamp bolt without a tire on

the hoist assembly, as doing so

may cause the wire cable to slip

off of the shaft inside the unit

and the wire cable may not be

able to be raised or lowered. If

the spare tire clamp bolt has

been turned without a tire on the

hoist assembly and the wire

cable cannot be raised or low-

ered, contact your Toyota

dealer.

492

7-2. Steps to take in an emergency

One of the following may be the
cause of the problem:



The electronic key may not be
functioning properly.
(



P.495)



There may not be sufficient
fuel in the vehicle’s tank.
Refuel the vehicle.



There may be a malfunction
in the immobilizer system.
(



P.79)



The hybrid system may be
malfunctioning due to an elec-
trical problem such as elec-
tronic key battery depletion or
a blown fuse. However,
depending on the type of mal-
function, an interim measure
is available to start the hybrid
system. (



P.492)

One of the following may be the
cause of the problem:



The 12-volt battery may be
discharged. (



P.497)



The 12-volt battery terminal
connections may be loose or
corroded. (



P.419)

One of the following may be the
cause of the problem:



One or both of the 12-volt bat-
tery terminals may be discon-
nected. (



P.419)



The 12-volt battery may be
discharged. (



P.497)

Contact your Toyota dealer if the
problem cannot be repaired, or if
repair procedures are unknown.

When the hybrid system does
not start, the following steps can
be used as an interim measure
to start the hybrid system if the
power switch is functioning nor-
mally.
Do not use this starting proce-

If the hybrid system

will not start

Reasons for the hybrid sys-
tem not starting vary
depending on the situation.
Check the following and
perform the appropriate
procedure:

The hybrid system will not
start even though the cor-
rect starting procedure is
being followed. (



P.213)

The interior lights and
headlights are dim, or the
horn does not sound or
sounds at a low volume.

The interior lights and
headlights do not turn on,
or the horn does not
sound.

Starting the hybrid sys-
tem in an emergency

493

7-2. Steps to take in an emergency

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dure except in cases of emer-
gency.

1

Pull the parking brake switch
to check that the parking
brake is set. (



P.223)

Parking brake indicator will come

on.

2

Shift the shift lever to P.

3

Turn the power switch to
ACC.

4

Press and hold the power
switch for about 15 seconds
while depressing the brake
pedal firmly.

Even if the hybrid system can be
started using the above steps,
the system may be malfunction-
ing. Have the vehicle inspected
by your Toyota dealer.

If you lose your keys

New genuine mechanical
keys can be made by your
Toyota dealer using another
mechanical key and the key
number stamped on your
key number plate.

Keep the plate in a safe
place such as your wallet,
not in the vehicle.

NOTICE

■

When an electronic key is lost

If the electronic key remains lost,

the risk of vehicle theft increases

significantly. Visit your Toyota

dealer immediately with all

remaining electronic keys that

were provided with your vehicle.

494

7-2. Steps to take in an emergency



If the fuel filler door opener
switch cannot be operated,
remove the cover inside the
luggage compartment and
pull the lever to open the fuel
filler door.



Using the lever to open the
fuel filler door may not allow
for an adequate reduction in
fuel tank pressure before refu-
eling. To prevent fuel from

spilling out, turn the cap
slowly when removing it.
During refueling, fuel may spill
out from the filler opening due
to air being discharged from
inside the fuel tank. There-
fore, fill the fuel tank carefully
and slowly.

If the fuel filler door

cannot be opened

If the fuel filler door opener
switch cannot be operated,
contact your Toyota dealer
to service the vehicle. In
case where refueling is
urgently necessary, the fol-
lowing procedure can be
used to open the fuel filler
door.

Opening the fuel filler
door