Ford F-550 (2017 year). Manual — part 138

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.

You may need to reset the
USB connection to SYNC 3.

My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.

Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.

The Bluetooth volume on
the phone may be low.

I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.

Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.

Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.

I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu.

Voice command issues

Possible solution

Possible cause

Issue

Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.

You may be using the
wrong voice commands.

SYNC 3 does
not understand
what I am
saying.

Refer to the audio display during an active
voice session to find a list of voice
commands there.

Wait for the system to prompt you before
you state your command.

You may be speaking too
soon or at the wrong
time.

(If Equipped)

Voice command issues

Possible solution

Possible cause

Issue

Review the media voice commands at the
beginning of the media section.

You may be using the
wrong voice commands.

SYNC 3 does
not understand
the name of a
song or artist.

Say the song or artist name exactly as it is
displayed on your device. For example, say
"Play Artist Prince" or "Play song Purple
Rain".

You may not be saying
the name exactly as it
appears on your device.

Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".

If there are any abbreviations in the name,
like ESPN or CNN, you have to spell those:
"E-S-P-N" or "C-N-N".

Make sure that song titles, artists, album,
and playlists names do not have any special
characters like *, - or +.

The song or artist name
may have some special
characters that are not
being recognized by
SYNC 3.

Make sure that you are saying the name
exactly as it appears on your phone. For
example, if your contact is "Joe Wilson",
say "Call Joe Wilson". If your contact name
is "Mom", say "Call Mom".

You may not be saying
the name exactly as it
appears on your phone-
book.

SYNC 3 does
not understand
or is calling the
wrong contact
when I want to
make a call.

Make sure that your contact names do not
have any special characters like *, - or +.

The contact name may
contain special charac-
ters.

SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.

You may not be saying
the name exactly as it
appears on your phone-
book.

The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.

Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.

(If Equipped)

Voice command issues

Possible solution

Possible cause

Issue

SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.

You may be saying the
foreign names using the
currently selected
language for SYNC 3.

The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.

SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.

SYNC 3 uses text-to-
speech voice prompt
technology.

The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language.

SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example, “call John Smith”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").

(If Equipped)

General

Possible solution

Possible cause

Issue

SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.

SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.

The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3

SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example, “call John Smith”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").

language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts).

SYNC 3 System Reset

The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.

For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website.

Ford Support

United States: 1-800-392-3673

Customer Relation-
ship Center

Canada: 1-800-565-3673

owner.ford.com

Website

www.syncmyride.ca
www.syncmaroute.ca

(If Equipped)