Ford Ranger (2022 year). Manual in english — page 15

BREAKING-IN

You need to break in new tires for
approximately 300 mi (480 km). During
this time, your vehicle may exhibit some
unusual driving characteristics.

Avoid driving too fast during the first
1,000 mi (1,600 km). Vary your speed
frequently and change up through the
gears early. Do not labor the engine.

Do not tow during the first 1,000 mi
(1,600 km).

ECONOMICAL DRIVING

Your fuel economy is affected by several
things, such as how you drive, the
conditions you drive under, and how you
maintain your vehicle.

You may improve your fuel economy by
keeping these things in mind:
•

Accelerate and slow down in a smooth,
moderate fashion.

•

Drive at steady speeds without
stopping.

•

Anticipate stops; slowing down may
eliminate the need to stop.

•

Combine errands and minimize
stop-and-go driving.

•

Close the windows for high-speed
driving.

•

Drive at reasonable speeds (traveling
at 55 mph [88 km/h] uses 15% less
fuel than traveling at 65 mph [105
km/h]).

•

Keep the tires properly inflated and use
only the recommended size.

•

Use the recommended engine oil.

•

Perform all regularly scheduled
maintenance.

Avoid these actions; they reduce your fuel
economy:
•

Sudden accelerations or hard
accelerations.

•

Revving the engine before turning it off.

•

Idle for periods longer than one minute.

•

Warm up your vehicle on cold
mornings.

•

Use the air conditioner or front
defroster.

•

Use the speed control in hilly terrain.

•

Rest your foot on the brake pedal while
driving.

•

Drive a heavily loaded vehicle or tow a
trailer.

•

Carry unnecessary weight
(approximately 1 mpg [0.4 km/L] is
lost for every 400 lb [180 kilogram] of
weight carried).

•

Driving with the wheels out of
alignment.

Conditions
•

Heavily loading a vehicle or towing a
trailer may reduce fuel economy at any
speed.

•

Adding certain accessories to your
vehicle (for example bug deflectors,
rollbars, light bars, running boards, ski
racks or luggage racks) may reduce
fuel economy.

•

To maximize the fuel economy, drive
with the tonneau cover installed (if
equipped).

•

Using fuel blended with alcohol may
lower fuel economy.

•

Fuel economy may decrease with lower
temperatures during the first 5–10 mi
(12–16 km) of driving.

•

Driving on flat terrain offers improved
fuel economy as compared to driving
on hilly terrain.

231

Driving Hints

•

Transmissions give their best fuel
economy when operated in the top
cruise gear and with steady pressure
on the gas pedal.

•

Four-wheel-drive operation (if
equipped) is less fuel efficient than
two-wheel-drive operation.

COLD WEATHER
PRECAUTIONS

The functional operation of some
components and systems can be affected
at temperatures below approximately
-13°F (-25°C).

OFF-ROAD DRIVING

Before going off-roading, consult with your
local governmental agencies to determine
designated off-road trails and recreation
areas. Also, be sure to understand any
off-road vehicle registration requirements
for the area in which you plan on driving.

Before taking your vehicle off-roading, a
basic vehicle inspection should be done to
make sure that the vehicle is in top working
condition.

Basic Off-road Driving Techniques

•

Grip the steering wheel with thumbs
on the outside of the rim. This reduces
the risk of injury due to abrupt steering
wheel motions that occur when
negotiating rough terrain. Do not grip
the steering wheel with thumbs inside
the rim.

•

Look ahead on your route noting
upcoming obstacles, surface texture
or color changes or any other factors
which may indicate a change in
available traction, and adjust the
vehicle speed and route accordingly.

•

Always keep available ground
clearance in mind and pick a route that
minimizes the risk of catching the
underside of the vehicle on an obstacle.

•

When negotiating low speed obstacles,
applying light brake pressure in
conjunction with the throttle helps
prevent the vehicle from jerking and
allows you to negotiate the obstacle
in a more controlled manner. Using 4L
also helps with this.

Crossing Obstacles

•

Review the path ahead before
attempting to cross any obstacle. It is
best if the obstacle is reviewed from
outside the vehicle so that there is a
good understanding of terrain condition
both in front of and behind the
obstacle.

•

If a large obstacle such as a rock
cannot be avoided, choose a path that
places the rock directly under the tire
rather than the undercarriage of the
vehicle. This helps prevent damage to
your vehicle.

Hill Climbing

WARNING:

Extreme care should

be used when steering the vehicle in
reverse down a slope so as not to cause
the vehicle to swerve out of control.

232

Driving Hints

•

Always attempt to climb a steep hill
along the fall line of the slope and not
diagonally.

•

If the vehicle is unable to make it up
the hill, DO NOT attempt to turn back
down the slope. Place the vehicle in
low range and slowly back down in
reverse.

•

When descending a steep slope, select
low gear and activate hill descent
control. Use the throttle and brake
pedals to control your descent speed
as described earlier in this section using
hill descent control. Hill descent control
is functional in reverse (R) and should
be used in this situation.

After Off-Road Driving

It is important to complete a full vehicle
inspection after off-road driving. Some
items to check include:
•

Check the wheels and undercarriage
for a buildup of mud or debris, which
can cause vehicle vibration.

•

Make sure that the grille and radiator
are clear of any obstructions that may
affect cooling.

•

Make sure that the brakes are in proper
working order and free of any mud,
stones and debris, which can become
trapped around the brake rotor,
backing plate and caliper.

•

Check that the air filter is clean and dry.

•

Inspect for torn or punctured boots on
ball joints, half shafts, steering gears.

•

Inspect exhaust system for damage or
looseness.

•

Inspect undercarriage fasteners. If any
are loose or damaged, tighten or
replace and make sure that you use the
proper torque specification.

•

Inspect the wheels for dents, cracks,
or other damage.

•

Clear any debris from the exhaust
components. For example, grass or hay.

DRIVING THROUGH WATER

WARNING:

Do not drive through

flowing or deep water as you may lose
control of your vehicle.

Note:

Driving through standing water can

cause vehicle damage.

Note:

Engine damage can occur if water

enters the air filter.

Before driving through standing water,
check the depth. Never drive through water
that is higher than the bottom of the wheel
hubs.

E176913

When driving through standing water, drive
very slowly and do not stop your vehicle.
Your brake performance and traction may
be limited. After driving through water and
as soon as it is safe to do so:

•

Lightly press the brake pedal to dry the
brakes and to check that they work.

•

Check that the horn works.

233

Driving Hints

•

Check that the exterior lights work.

•

Turn the steering wheel to check that
the steering power assist works.

FLOOR MATS

WARNING:

Use a floor mat

designed to fit the footwell of your
vehicle that does not obstruct the pedal
area. Failure to follow this instruction
could result in the loss of control of your
vehicle, personal injury or death.

WARNING:

Pedals that cannot

move freely can cause loss of vehicle
control and increase the risk of serious
personal injury.

WARNING:

Secure the floor mat

to both retention devices so that it
cannot slip out of position and interfere
with the pedals. Failure to follow this
instruction could result in the loss of
control of your vehicle, personal injury or
death.

WARNING:

Do not place additional

floor mats or any other covering on top
of the original floor mats. This could
result in the floor mat interfering with the
operation of the pedals. Failure to follow
this instruction could result in the loss of
control of your vehicle, personal injury or
death.

WARNING:

Always make sure that

objects cannot fall into the driver foot
well while your vehicle is moving. Objects
that are loose can become trapped
under the pedals causing a loss of
vehicle control.

E142666

To install floor mats that have eyelets,
position the floor mat eyelet over the
retention post and press down to lock in
position. Repeat for all eyelets on the floor
mat.

To remove the floor mats, reverse the
installation procedure.

Note:

Regularly check the floor mats to

make sure they are secure.

234

Driving Hints

ROADSIDE ASSISTANCE

Vehicles Sold in the United States:
Getting Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.

The service is available:
•

24 hours a day, seven days a week.

•

For the coverage period supplied with
your vehicle.

Roadside Assistance covers:
•

A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).

•

Battery jump start.

•

Lock-out assistance (key replacement
cost is the customer's responsibility).

•

Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.

•

Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries.

•

Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).

•

Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.

Vehicles Sold in the United States:
Using Roadside Assistance

Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.

United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.

If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.

235

Roadside Emergencies

Vehicles Sold in Canada: Getting
Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.

The service is available 24 hours a day,
seven days a week.

This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.

If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.

HAZARD FLASHERS

Note:

The hazard flashers operate when

the ignition is in any position, or if the key is
not in the ignition. If used when the vehicle
is not running, the battery loses charge. As
a result, there may be insufficient power to
restart your vehicle.

The flasher control is on the
instrument panel. Use your
hazard flashers when your

vehicle is creating a safety hazard for other
motorists.

•

Press the flasher control and all front
and rear direction indicators flash.

•

Press the button again to switch them
off.

FUEL SHUTOFF

WARNING:

If your vehicle has been

involved in a crash, have the fuel system
checked. Failure to follow this instruction
could result in fire, personal injury or
death.

Note:

When you try to restart your vehicle

after a fuel shutoff, the vehicle makes sure
that various systems are safe to restart.
Once the vehicle determines the systems
are safe, then the vehicle allows you to
restart.

Note:

In the event that your vehicle does

not restart after your third attempt, contact
a qualified technician.

The fuel pump shutoff stops the flow of
fuel to the engine in the event of a
moderate to severe crash. Not every
impact causes a shutoff.

Should your vehicle shut off after a crash,
you may restart your vehicle.

If your vehicle has a key system:
1.

Switch off the ignition.

2. Switch to start position.
3. Switch off the ignition.
4. Switch on the ignition to re-enable the

fuel pump.

5. If the vehicle does not start, repeat

steps 1 through 4.

If your vehicle has a push button start
system:
1.

Press

START/STOP

to switch off your

vehicle.

2. Press the brake pedal and

START/STOP

to switch on your

vehicle.

3. Remove your foot from the brake pedal

and press

START/STOP

to switch off

your vehicle.

236

Roadside Emergencies

4. You can attempt to start the vehicle

by pressing the brake pedal and

START/STOP

, or press

START/STOP

without pressing the brake pedal.

5. If the vehicle does not start, repeat

steps 1 through 4.

JUMP STARTING THE VEHICLE

WARNING:

The gases around the

battery can explode if exposed to flames,
sparks, or lit cigarettes. An explosion
could result in personal injury or vehicle
damage.

WARNING:

Batteries contain

sulfuric acid which can burn skin, eyes
and clothing, if contacted.

WARNING:

Use only an

adequate-sized cable with insulated
clamps.

Preparing Your Vehicle

Note:

Do not attempt to push-start your

automatic transmission vehicle. Automatic
transmissions do not have push-start
capability. Attempting to push-start a
vehicle with an automatic transmission may
cause transmission damage.

Note:

Use only a 12-volt supply to start your

vehicle.

Note:

Do not disconnect the battery of the

disabled vehicle as this could damage the
vehicle's electrical system.

Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch. Turn all
accessories off.

Connecting the Jumper Cables

WARNING:

Do not attach the

cables to fuel lines, engine rocker covers,
the intake manifold or electrical
components as grounding points. Stay
clear of moving parts. To avoid reverse
polarity connections, make sure that you
correctly identify the positive (+) and
negative (-) terminals on both the
disabled and booster vehicles before
connecting the cables. Battery positions
may vary.

Note:

In the illustration, the bottom vehicle

represents the booster vehicle.

4

2

1

3

E142664

1.

Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.

237

Roadside Emergencies

2. Connect the other end of the positive

(+) cable to the positive (+) terminal
of the assisting battery.

3. Connect the negative (-) cable to the

negative (-) terminal of the assisting
battery.

E152134

4. Make the final connection of the

negative (-) cable to an exposed metal
part of the stalled vehicle's engine, or
connect the negative (-) cable to the
ground connection point, if available.

WARNING:

Do not connect the end

of the second cable to the negative (-)
terminal of the battery to be jumped. A
spark may cause an explosion of the
gases that surround the battery.

Jump Starting

1.

Start the engine of the booster vehicle
and rev the engine moderately, or press
the accelerator gently to keep your
engine speed between 2000 and 3000
rpms, as shown in your tachometer.

2. Start the engine of the disabled vehicle.
3. After starting the disabled vehicle, run

both vehicle engines for an additional
three minutes before disconnecting the
jumper cables.

Removing the Jumper Cables

Remove the jumper cables in the reverse
order that they were connected.

4

1

3

2

E142665

1.

Remove the jumper cable from the
ground metal surface or connecting
point, if available.

2. Remove the jumper cable on the

negative (-) terminal of the booster
vehicle's battery.

3. Remove the jumper cable from the

positive (+) terminal of the booster
vehicle's battery.

4. Remove the jumper cable from the

positive (+) terminal of the disabled
vehicle's battery.

After starting your disabled vehicle and
removing the jumper cables, allow your
vehicle to idle for several minutes so the
battery can recharge.

238

Roadside Emergencies

TRANSPORTING THE VEHICLE

WARNING:

Block the wheels to

help prevent the vehicle from moving.

WARNING:

Unexpected and

possibly sudden vehicle movement may
occur if you do not take these
precautions.

E143886

If you need to tow your vehicle, contact a
professional towing service or, if you are a
member of a roadside assistance program,
your roadside assistance service provider.

We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. We do
not approve a slingbelt towing procedure.
If you tow your vehicle incorrectly, or by
any other means, vehicle damage may
occur.

We produce a towing manual for all
authorized tow truck operators. Have your
tow truck operator refer to this manual for
proper hook-up and towing procedures for
your vehicle.

It is acceptable to have your two-wheel
drive vehicle towed with the front wheels
on the ground (without dollies) and the
rear wheels off the ground.

We recommend towing a four-wheel drive
vehicle with all wheels off the ground, such
as using a wheel lift and dollies or flatbed
equipment. However, it is acceptable to
use a wheel lift to raise the rear of your
vehicle so long as, depending on vehicle
configuration, you perform the following
before towing:

•

If your vehicle has an electronic
shift-on-the-fly transfer case, make
sure you switch the four-wheel drive
control to the

2H

position before

towing.

Note:

Towing an electronic shift-on-the-fly

four-wheel drive vehicle with the front
wheels on the ground without disengaging
the front hubs may cause damage to the
automatic transmission.

Note:

Towing a two-wheel drive vehicle or

an electronic shift-on-the-fly four-wheel
drive vehicle with the rear wheels on the
ground for more than 50 mi (80 km) or
faster than 35 mph (56 km/h) may cause
damage to the automatic transmission.

TOWING POINTS

Note:

Some towing points may not be on

your vehicle.

239

Roadside Emergencies

E277284

Front towing eyes.

A

Rear safety chain loop.

B

Your vehicle comes with frame-mounted
front recovery hooks. These hooks should
never have a load applied to them greater
than the gross vehicle weight rating of your
vehicle.

Before using recovery hooks:
•

Make sure all attaching points are
secure and capable of withstanding
the applied load.

•

Never use chains, cables or tow straps
with metal hook ends.

•

Only use recovery straps that have a
minimum breaking strength two to
three times the gross vehicle weight of
the stuck vehicle.

•

Make sure the recovery strap is in good
condition and free of visible cuts, tears
or damage.

•

Use a damper device such as a tarp,
heavy blanket or piece of carpet
draped over the recovery strap to help
absorb the energy in the event the
strap breaks.

•

Make sure the stuck vehicle is not
loaded heavier than its gross vehicle
weight rating specified on the
certification label.

•

Always align the tow vehicle and stuck
vehicle in a straight line (within 10
degrees).

•

Keep bystanders to the

sides

of the

vehicle, at a distance of at least twice
the length of the recovery strap. This
helps avoid injury from the hazard of a
recovery hook or strap breaking, or a
vehicle lurching into their path.

240

Roadside Emergencies

GETTING THE SERVICES YOU
NEED

Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.

Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.

A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.

Away From Home

If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.

In the United States:

Mailing address

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Telephone

1-800-392-3673 (FORD)
TDD for the hearing impaired:
7-1-1 (where offered by your telephone
service provider)
If your vehicle is configured as a
motorhome please call 1-800-444-3311
for support.

Additional information and resources are
available online:

Website

www.owner.ford.com

These are some of the items that can be
found online:
•

U.S. dealer locator by Dealer Name,
City/State or Zip Code.

•

Owner Manuals.

•

Maintenance Schedules.

•

Recalls.

•

Ford Extended Service Plans.

•

Ford Genuine Accessories.

•

Service specials and promotions.

In Canada:

Mailing address

Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8

Telephone

1-800-565-3673 (FORD)
TDD for the hearing impaired:
7-1-1 (where offered by your telephone
service provider)

Website

www.ford.ca

Facebook

FordServiceCA (English)
FordServiceQC (Français)

Twitter

@FordServiceCA

241

Customer Assistance

Additional Assistance

If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:

1.

Contact your Sales Representative or
Service Advisor at your selling or
servicing authorized dealer.

2. If your inquiry or concern remains

unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.

3. If you require assistance or clarification

on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.

In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
•

Vehicle Identification Number.

•

Your telephone number (home and
business).

•

The name of the authorized dealer and
city where located.

•

The vehicle’s current odometer reading.

In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.

Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.

IN CALIFORNIA (U.S. ONLY)

California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.

California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18,000 mi (29,000 km), whichever
occurs first:

1.

Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR

2. Four or more repair attempts are made

on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR

3. The vehicle is out of service for repair

of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).

In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:

Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126

242

Customer Assistance

You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)

Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.

The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator considers
the testimony provided and makes a
decision after the hearing.

Disputes submitted to the BBB AUTO LINE
program are usually decided within 40
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.

BBB AUTO LINE Application: Using the
information that follows, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
needs to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB reviews
the claim for eligibility under the Program
Summary Guidelines.

You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:

BBB AUTO LINE a Division of BBB
National Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102

BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.

For additional information, refer to the
Better Business Bureau website.

Note:

Ford Motor Company reserves the

right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.

243

Customer Assistance

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)

For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.

In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator’s award is
binding on both you and Ford of Canada.

CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.

GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA

Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.

If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.

The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.

If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico, Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:

FORD MOTOR COMPANY

Customer Relationship Centers in:

244

Customer Assistance

E-mail

Fax

Phone

Customer Relation-

ship Center

apemcrc@ford.com

N/A

N/A

Asia Pacific

atnclien@ford.com

N/A

+1-800-841-3673

Caribbean and

Central America

menacac@ford.com

971 4 3327 266

Ford

Middle East

80004443673

Lincoln

80004441067

UAE

80004441066

Saudi Arabia

8008443673

Mobily and Zain cell

phone users in Saudi

800850078

Kuwait

22280384

nafcrc@ford.com

N/A

N/A

North Africa

atnclien@ford.com

N/A

+1-800-841-3673

Puerto Rico and U.S.

Virgin Islands

ssacrc@ford.com

N/A

N/A

Sub-Saharan Africa

infokr1@ford.com or

infokr@lincoln.com

N/A

+82-02-1600-6003

South Korea

If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Global Trade Services
by emailing, expcso@ford.com.

If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.

Customers in the U.S. should call
1-800-392-3673.

245

Customer Assistance

ORDERING ADDITIONAL
OWNER'S LITERATURE

To order the publications in this portfolio,
contact Helm, LLC at:

HELM, LLC
47911 Halyard Drive, Suite 200
Plymouth, Michigan 48170
Attention: Customer Service

Or to order a free publication catalog, call
toll free: 1-800-782-4356

Monday-Friday 8:00 a.m. - 6:00 p.m. EST

Helm, LLC can also be reached by their
website:

www.helminc.com

(Items in this catalog may be purchased
by credit card, check or money order.)

Obtaining a French Owner’s
Manual

French Owner’s Manual can be obtained
from your authorized dealer or by
contacting Helm, LLC using the contact
information listed previously in this section.

REPORTING SAFETY DEFECTS
(U.S. ONLY)

If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.

If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.

To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to

www.safercar.gov

; or write to:

Administrator

1200 New Jersey Avenue,
Southeast

Washington, D.C. 20590

You can also obtain other
information about motor vehicle
safety from

www.safercar.gov

.

REPORTING SAFETY DEFECTS
(CANADA ONLY)

If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.

246

Customer Assistance