Ford Expedition (2018 year). Manual — part 97

(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.

The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.

System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a

court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the section on 911 Assist.
See SYNC™ Applications and Services
(page 394).

USING VOICE RECOGNITION

This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is around you.

Initiating a Voice Session

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Press the voice button. A list of
available voice commands
appears in the display.

Global Voice Commands

These voice commands are always
available. You can say them at any time.

Global voice commands

Gives you available commands you can use
on the current screen.

Help

Gives you a list of possible voice
commands.

List of Commands

This command ends the voice session. You
can also cancel a session by pressing seek
up, seek down, or holding the voice button
for two or more seconds.

Cancel

Helpful Hints

•

Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.

•

Before giving a voice command, wait
for the system announcement to finish,
followed by a single tone. Any
command spoken before this does not
register with the system.

•

Speak naturally, without long pauses
between words.

•

You can interrupt the system at any
time while it is speaking by pressing the
voice button. You can cancel a voice
session by pressing and holding the
voice button.

System Interaction and Feedback

The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction. You can customize the voice
recognition system to provide more or less
instruction and feedback.

The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.

Adjusting the Interaction Level

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Press the voice button. When
prompted, say:

Action and Description

Voice Command

Voice Settings

Then either of the following:

Provides more detailed interaction and
guidance. (Recommended for first time
users.)

Interaction Mode Standard

Provides less audible interaction and guid-
ance.

Interaction Mode Advanced

Phone Confirmation

Using phone confirmations the system
asks you to verify before placing any calls.

To adjust this setting press the voice button, when prompted say:

Action and Description

Voice Command

Voice Settings

Then any of the following:

When enabled, this feature will prompt you
to confirm any voice initiated call command
prior to the call being placed.

Phone Confirmation Off

The system will make a best guess; you
may still occasionally be asked to confirm
settings.

Phone Confirmation On

USING SYNC™ WITH YOUR
PHONE

Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:
•

Answering an incoming call.

•

Ending a call.

•

Dialing a number.

•

Redialing.

•

Call waiting notification.

•

Caller ID.

Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.

Pairing a Phone

Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.

Note:

Make sure to switch on the ignition

and the radio. Shift the transmission into
park (P) for automatic transmission or first
gear for manual transmission.

Using the Audio System

Note:

To scroll through the menus, press

the up and down arrows on your audio
system.

1.

Make sure to switch on your phone's
Bluetooth feature before starting the
search. See your device's manual if
necessary.

2. Press the Settings button.
3. Select Bluetooth from the menu.

4. Press the OK button.

5. Select the option to add. This starts

the pairing process.

6. When a message to begin pairing

appears in the audio display, search for
SYNC on your device.

7.

When prompted on your cell phone’s
display, confirm that the PIN provided
by SYNC matches the PIN displayed
on your cell phone. Your phone is now
paired and the display indicates that
the pairing was successful. If you are
prompted to enter a PIN on your device,
enter the PIN displayed on the screen.
The display indicates when the pairing
is successful.

Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone and
downloading your phonebook.

Using Voice Commands

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Make sure to switch on your
phone's Bluetooth feature
before starting the search. See

your device's manual if necessary.

Press the voice button and when
prompted say:

Action and Descrip-

tion

Voice Command

Follow the instruc-
tions on the audio
display.

Pair Phone

Phone Voice Commands

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Press the voice button. You can
do things like place a phone call
and access text messages.

When prompted, say a command. See the
following table for example commands.

Voice Command

___ List of Commands

Help

Call ___

Dial ___

Text Messages

__ is a dynamic listing, meaning that it
could be the name of anything, such as a
contact or phone number.

Phone Controls

Use the phone buttons on your steering
wheel to answer, reject, or hang up a call.

Accessing Features through the
Phone Menu

You can access your call history,
phonebook, sent text messages, as well
as access phone and system settings.

1.

Press the PHONE button to enter the
phone menu.

2. Scroll through the menu to view

contacts, text messages, and the
phone dialer.

SYNC™ APPLICATIONS AND
SERVICES

•

911 Assist: Can alert 911 in the event of
an emergency.

•

SYNC AppLink: Allows you to connect
to and use certain applications such as
Spotify and Glympse (if your phone is
compatible).

These features may require activation.
Available AppLink enabled apps vary by
market.