Ford Expedition (2018 year). Manual — part 98

911 Assist

WARNINGS

Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay

response time, potentially increasing the
risk of serious injury or death after a crash.

Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services

immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.

Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged

in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly.

Note:

The SYNC 911 Assist feature must be

set on before the incident.

Note:

The SYNC 911 Assist feature only

operates in the U.S., Canada or in a territory
in which 911 is the emergency number.

Note:

Before setting this feature on, make

sure that you read the 911 Assist Privacy
Notice later in this section for important
information.

Note:

If any user switches 911 Assist to on

or off, that setting applies for all paired
phones. If 911 Assist is switched off, either
a voice message plays or a display message
or an icon comes on when your vehicle is
started and after a previously paired phone
connects.

Note:

Every phone operates differently.

While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.

If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone.

See Supplementary Restraints System
(page 44). Important information about
airbag deployment is in this chapter.

See Roadside Emergencies (page 290).
Important information about the fuel pump
shut-off is in this chapter.

Setting 911 Assist On or Off

Press the Settings button then select:

Action and Description

Menu

Item

Select the desired option, on
or off.

911 Assist

To make sure that 911 Assist works
properly:
•

SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.

•

The 911 Assist feature must be set on
before the incident.

•

You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.

•

A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.

•

A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.

•

The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.

In the Event of a Crash

Not all crashes deploy an airbag or activate
the fuel pump shut-off (the triggers for 911
Assist). If a connected cell phone sustains
damage or loses its connection to SYNC
during a crash, SYNC searches for and tries
to connect to a previously paired cell
phone; SYNC then attempts to call the
emergency services.

Before making the call:
•

SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.

•

SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel".

If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.

911 Assist May Not Work If

•

Your cellular phone or 911 Assist
hardware sustains damage in a crash.

•

The vehicle's battery or the SYNC
system has no power.

•

The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.

911 Assist Privacy Notice

When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.

SYNC Mobile Apps

The system enables voice and steering
wheel control of SYNC AppLink enabled
smartphone apps. When an app is running
through AppLink, you can control main
features of the app through voice
commands and steering wheel controls.

Note:

You must pair and connect your

smartphone to SYNC to access AppLink.

Note:

iPhone users need to connect the

phone to the USB port.

Note:

Android users need to connect the

phone to SYNC using Bluetooth.

Note:

For information on available apps,

supported smartphone devices and
troubleshooting tips please visit the Ford
website.

Availability of SYNC AppLink enabled Apps
will vary by region.
Note:

Make sure you have an active account

for the app that you have downloaded.
Some apps work automatically with no
setup. Other apps want you to configure
your personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.

To Access Using the SYNC Menu

Press the Mobile Apps button to access
the menu on-screen. Then select:

Action and Description

Menu

Item

Scroll through the list of

Find

Action and Description

Menu

Item

available applications and
select a particular app.

Mobile
Apps

Note:

If you cannot find a compatible SYNC

AppLink app, make sure the required app is
running on the mobile device.

To Access Using Voice Commands

Press the voice button then when prompted say:

Action and Description

Voice Command

Say the name of the application after the tone.

The app should start. When an app is running through SYNC, you

can press the voice button and speak commands specific to the

app, for example "Play Playlist Road Trip".

Mobile Applications

SYNC lists all of the currently available mobile apps.

List Applications

Searches your connected mobile device for SYNC-compatible

mobile apps.

Find Applications

Use this command to discover the available voice commands.

Help

App Permissions

App permissions are organized by groups.
You can grant these group permissions
individually. You can change a permission
group status any time when not driving, by
using the settings menu.

When you launch an app using SYNC, the
system may ask you to grant certain
permissions, for example:
•

To allow your vehicle to provide vehicle
information to the app such as, but not
limited to: Fuel level, fuel economy, fuel
consumption, engine speed, rain
sensor, odometer, VIN, external
temperature, gear position, tire
pressure, and head lamp status.

•

To allow your vehicle to provide driving
characteristic information such as, but
not limited to: MyKey, seat belt status,
engine revolutions per minute, gear
position, braking events, steering wheel
angle, and accelerator pedal position.

•

To allow your vehicle to provide
location information, including: GPS
and speed.

•

To allow the app to send push
notifications using the vehicle display
and voice capabilities while running in
a background state. Push notifications
may be particularly useful for news or
location based apps.

Note:

You only need to grant permissions

the first time you use an app with SYNC.

Note:

Ford is not responsible or liable for

any damages or loss of privacy relating to
usage of an app, or dissemination of any
vehicle data that you approve Ford to
provide to an app.

Enabling SYNC Mobile Apps

In order to enable mobile apps, SYNC
requires user consent to send and receive
app authorization information and updates
using the data plan associated with the
connected device.

Data is sent to Ford in the United States
through the connected device. The
information is encrypted and includes your
VIN, SYNC module number, anonymous
usage statistics and debugging
information. Updates may take place
automatically.

Note:

You must enable mobile apps for

each connected device the first time you
select a mobile app using the system.

Note:

Standard data rates apply. Ford is

not responsible for any additional charges
you may receive from your service provider,
when your vehicle sends or receives data
through the connected device. This includes
any additional charges incurred due to
driving in areas when roaming out of a home
network.

USING SYNC™ WITH YOUR
MEDIA PLAYER

SYNC supports digital media sources
including: iPod, Bluetooth devices, and
most USB drives. SYNC also supports
audio formats, such as MP3, WMA, WAV
and ACC.

Media Sources

The AUX button allows you to view and
select available media sources.

Press the AUX button to view your
sources. Use the directional arrows and OK
button to select your source. You can also
use the steering wheel audio controls.

Audio Voice Commands

E142599

Press the voice button. You can
do things like play a specific song
or album, skip to the next song,

or tune to a radio station. When prompted,
say a command. See the following table
for example commands. Not all
commands may be available on your
vehicle.

Command

___ List of Commands

Help

Pause

Play

Next Track

Previous Track

AM ___

FM ___

CD Player