Ford Fusion Hybrid (2014 year). Manual — part 54

ROADSIDE ASSISTANCE

Vehicles Sold In The U.S.: Getting
Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:

•

24 hours, seven days a week.

•

for the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.

Roadside assistance will cover:

•

a flat tire change with a good spare, if
provided with the vehicle (except
vehicles that have been supplied with
a tire inflation kit).

•

battery jump start.

•

lock-out assistance (key replacement
cost is the customer's responsibility).

•

fuel delivery — Independent Service
Contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2.0 gallons (7.5 liters) of gasoline or
5.0 gallons (18.9 liters) of diesel fuel
to a disabled vehicle. Fuel delivery
service is limited to two no-charge
occurrences within a 12-month period.

•

winch out — available within 100 feet
(30.5 meters) of a paved or county
maintained road, no recoveries.

•

towing — Ford and Lincoln eligible
vehicles towed to an authorized dealer
within 35 miles (56.3 kilometers) of the
disablement location or to the nearest
authorized dealer. If a member
requests to be towed to an authorized
dealer more than 35 miles (56.3
kilometers) from the disablement
location, the member shall be
responsible for any mileage costs in
excess of 35 miles (56.3 kilometers).

Trailers shall be covered up to $200 if the
disabled eligible vehicle requires service at
the nearest authorized dealer. If the trailer
is disabled, but the towing vehicle is
operational, the trailer does not qualify for
any roadside services.

Vehicles Sold In The U.S. : Using
Roadside Assistance

Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is
found in the owner's information portfolio
in the glove compartment.

U.S. Ford vehicle customers who require
Roadside Assistance, call 1-800-241-3673.

If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest dealership within 35 miles
(56.3 kilometers). To obtain
reimbursement information, U.S. Ford
vehicle customers call 1-800-241-3673.
Customers will be asked to submit their
original receipts.

Vehicles Sold In Canada : Getting
Roadside Assistance

Canadian customers who require roadside
assistance, call 1-800-665-2006.

Vehicles Sold In Canada : Using
Roadside Assistance

For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.

Canadian roadside coverage and benefits
may differ from the U.S. coverage. If you
require more information, please refer to
the coverage section of your warranty
guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.

219

Roadside Emergencies

HAZARD WARNING FLASHERS

Note: If used when the vehicle is not
running, the battery will lose charge. There
may be insufficient power to restart your
vehicle.

The hazard warning button is
located on the instrument panel.
Use it when your vehicle is

creating a safety hazard for other
motorists.

•

Press the button to turn on the hazard
warning function, and the front and
rear direction indicators will flash.

•

Press the button again to turn them
off.

FUEL SHUTOFF

WARNING

Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious

injury. Ford Motor Company recommends
that the fuel system be inspected by an
authorized dealer after any collision.

In the event of a moderate to severe
collision, this vehicle is equipped with a
fuel pump shut-off feature that stops the
flow of fuel to the engine. Not every impact
will cause a shut-off.

Should your vehicle shut off after a
collision, you may restart your vehicle by
doing the following:

1.

Turn the ignition off.

2. Turn the ignition to crank.

3. Turn the ignition off.

4. Turn the ignition on again to re-enable

the fuel pump.

For vehicles equipped with a push button
start system:

1.

Press the START/STOP button to
turn the ignition off.

2. Press the brake pedal and press the

START/STOP button (crank
attempt).

3. Remove your foot from the brake pedal

and press the START/STOP button
(ignition off).

4. Press the START/STOP button again

to re-enable the fuel system.

JUMP-STARTING THE VEHICLE

WARNINGS

The gases around the battery can
explode if exposed to flames, sparks,
or lit cigarettes. An explosion could

result in injury or vehicle damage.

Batteries contain sulfuric acid which
can burn skin, eyes and clothing, if
contacted.

Use only an adequate-sized cable
with insulated clamps.

Preparing Your Vehicle

Note: Do not attempt to push-start your
automatic transmission vehicle. Automatic
transmissions do not have push-start
capability. Attempting to push-start a
vehicle with an automatic transmission may
cause transmission damage.

Note: Use only a 12-volt supply to start your
vehicle.

Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle's electrical system.

Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch. Turn all
accessories off.

220

Roadside Emergencies

Connecting the Jumper Cables

WARNING

Do not attach the cables to fuel lines,
engine rocker covers, the intake
manifold or electrical components

as grounding points. Stay clear of moving
parts. To avoid reverse polarity
connections, make sure that you correctly
identify the positive (+) and negative (-)
terminals on both the disabled and booster
vehicles before connecting the cables.

Note: In the illustration, the bottom vehicle
represents the booster vehicle.

4

2

1

3

E142664

1.

Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.

2. Connect the other end of the positive

(+) cable to the positive (+) terminal
of the assisting battery.

3. Connect the negative (-) cable to the

negative (-) terminal of the assisting
battery.

4. Make the final connection of the

negative (-) cable to an exposed metal
part of the stalled vehicle's engine, or
connect the negative (-) cable to a
ground connection point if available.

WARNING

Do not connect the end of the
second cable to the negative (-)
terminal of the battery to be jumped.

A spark may cause an explosion of the
gases that surround the battery.

Jump Starting

1.

Start the engine of the booster vehicle
and rev the engine moderately, or press
the accelerator gently to keep your
engine speed between 2000 and 3000
rpms, as shown in your tachometer.

2. Start the engine of the disabled vehicle.

3. Once the disabled vehicle has been

started, run both vehicle engines for an
additional three minutes before
disconnecting the jumper cables.

Removing the Jumper Cables

Remove the jumper cables in the reverse
order that they were connected.

221

Roadside Emergencies

4

1

3

2

E142665

1.

Remove the jumper cable from the
ground metal surface or connecting
point, if available.

2. Remove the jumper cable on the

negative (-) terminal of the booster
vehicle's battery.

3. Remove the jumper cable from the

positive (+) terminal of the booster
vehicle's battery.

4. Remove the jumper cable from the

positive (+) terminal of the disabled
vehicle's battery.

After the disabled vehicle has been started
and the jumper cables removed, allow it
to idle for several minutes so the battery
can recharge.

POST-CRASH ALERT SYSTEM

The system flashes the turn signal lamps
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the safety belt pretensioners.

The horn and lamps will turn off when:

•

The hazard control button is pressed

•

The panic button (if equipped) is
pressed on the remote entry
transmitter

•

Your vehicle runs out of power

Spinout Detection

If a spinout is detected, the vehicle comes
to a stop and the hazard warning flashers
come on. The message Spinout Detected
Hazards Activated will also appear on
the instrument cluster. The message may
not appear if your vehicle runs out of
power.

Once the hazard warning flashers have
been activated, you can turn them off by:

•

Pressing the hazard warning flasher
button

•

Pressing the remote control unlock
button

•

Pressing the remote control panic
button

•

Cycling the ignition on and off twice

222

Roadside Emergencies