Ford Escape (2018 year). Manual — part 108

Cell phone issues

Possible solution

Possible cause

Issue

Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.

Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.

This is a cell phone-
dependent feature.

Audible text
messages do
not work on my
cell phone.

Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.

This is a cell phone limita-
tion.

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.

Possible device malfunc-
tion.

I am having
trouble
connecting my
device.

Make sure you are using the manufacturer's
cable.

Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.

Make sure that the device does not have
an auto-install program or active security
settings.

Make sure your device is unlocked before
connecting it to SYNC 3.

The device has a lock
screen enabled.

Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.

This is a device limitation.

SYNC 3 does
not recognize
my device when
I start my
vehicle.

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.

This is a device-
dependent feature.

Bluetooth audio
does not
stream.

The device is not
connected.

Make sure that all song details are popu-
lated.

Your music files may not
contain the correct artist,
song title, album or genre
information.

SYNC 3 does
not recognize
music that is on
my device.

Try replacing the corrupt file with a new
version.

The file may be
corrupted.

Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.

The song may have
copyright protection that
does not allow it to play.

Convert the file to a supported format. See
Entertainment (page 393).

The file format is not
supported by SYNC 3.

Update media index. See Settings (page
419).

The device needs to be
re-indexed.

Make sure your device is unlocked before
connecting it to SYNC 3.

The device has a lock
screen enabled.

Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.

This is a device limitation.

When I connect
my device, I
sometimes do
not hear any
sound.

To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.

To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.

Wi-Fi Issues

Possible solution

Possible cause

Issue

Verify password.

Password error.

Failed connection.

Check for a poor Wi-Fi
signal.

Weak signal.

Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.

Multiple Access points
within range with the same
SSID.

Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.

Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.

Disconnecting after
successful connection.

If the vehicle is equipped
with heated windshield, try
positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting

There may be an obstruction
between SYNC 3 and the
hotspot.

Poor signal seen by SYNC 3
despite being near a
hotspot.

but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.

Please set the network to
visible and try again.

The hotspot was defined as
a hidden network.

A hotspot is not listed in the
list of available networks.

Wi-Fi Issues

Possible solution

Possible cause

Issue

SYNC 3 currently does not
provide a hotspot

SYNC 3 does not currently
provide a hotspot.

SYNC 3 is not seen when
searching for Wi-Fi networks
from your phone or other
devices.

Check the signal quality
(under network details), if
SYNC 3 indicates good or
excellent, test with another
high-speed equipped
hotspot where the environ-
ment is more predictable.

Poor signal strength, too far
from the hotspot, hotspot is
supporting multiple
connections, slow Internet
connection or other prob-
lems.

Software download takes
too long.

Test the connection with
another device, if the
hotspot requires a subscrip-
tion, you may contact the
service provider.

It is possible that there is no
new software. The
connected hotspot may be
a managed one and it
requires either a subscrip-
tion or agreeing to the terms
and conditions.

SYNC 3 seems to connect
with a hotspot and the
signal strength is excellent
but the software is not being
updated.

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Make sure you have a
compatible smartphone; an
Android with OS 2.3 or
higher or an iPhone 3GS or
newer with iOS 5.0 or higher.
Additionally, make sure you

You did not connect an
Applink Compatible phone
to SYNC 3.

AppLink Mobile Applica-
tions: When I select
"Connect Mobile Apps,"
SYNC 3 does not find any
applications.

pair and connect your phone