Ford Escape (2018 year). Manual — part 109

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

to SYNC 3 in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to a USB
port with an Apple USB
cable.

Make sure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Make sure the app is running
on your phone. Some apps

AppLink-enabled apps are
not installed and running on
your mobile device.

My phone is connected, but
I still cannot find any apps.

require you to register or
login to the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.

Closing and restarting apps
may help SYNC 3 find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an 'Exit' or 'Quit'

Sometimes apps do not
properly close and re-open
their connection to SYNC 3,
over ignition cycles, for
example.

My phone is connected, my
app(s) are running, but I still
cannot find any apps.

option, then select it and
restart the app. If the app
does not have that option,
select the phone's settings
menu and select 'Apps',
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select
"Connect Mobile Apps" on
SYNC 3.

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.

Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.

There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.

My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.

You may need to reset the
USB connection to SYNC 3.

My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.

Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.

The Bluetooth volume on
the phone may be low.

I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.

Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.

Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.

I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu.

Voice command issues

Possible solution

Possible cause

Issue

Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.

You may be using the
wrong voice commands.

SYNC 3 does
not understand
what I am
saying.

Refer to the audio display during an active
voice session to find a list of voice
commands there.

Wait for the system to prompt you before
you state your command.

You may be speaking too
soon or at the wrong
time.

Voice command issues

Possible solution

Possible cause

Issue

Review the media voice commands at the
beginning of the media section.

You may be using the
wrong voice commands.

SYNC 3 does
not understand
the name of a
song or artist.

Say the song or artist name exactly as it is
displayed on your device. For example, say
"Play Artist Prince" or "Play song Purple
Rain".

You may not be saying
the name exactly as it
appears on your device.

Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".

If there are any abbreviations in the name,
like ESPN or CNN, you have to spell those:
"E-S-P-N" or "C-N-N".

Make sure that song titles, artists, album,
and playlists names do not have any special
characters like *, - or +.

The song or artist name
may have some special
characters that are not
being recognized by
SYNC 3.

Make sure that you are saying the name
exactly as it appears on your phone. For
example, if your contact is "Joe Wilson",
say "Call Joe Wilson". If your contact name
is "Mom", say "Call Mom".

You may not be saying
the name exactly as it
appears on your phone-
book.

SYNC 3 does
not understand
or is calling the
wrong contact
when I want to
make a call.

Make sure that your contact names do not
have any special characters like *, - or +.

The contact name may
contain special charac-
ters.

SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.

You may not be saying
the name exactly as it
appears on your phone-
book.

The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.

Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.