Ford F-450 (2022 year). Manual in english — page 34
Phone Issues
Possible Solution(s)
Possible Cause(s)
Issue
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
Press the Phone button to
return to the Phone menu.
You are on the Select a
Character screen.
I cannot return to the Phone
menu when selecting a
contact.
USB and Media Issues
Possible Solution(s)
Possible Cause(s)
Issue
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth®
audio
streaming function.
This is a phone-dependent
feature.
Bluetooth®
audio does not
stream.
545
SYNC™
USB and Media Issues
Possible Solution(s)
Possible Cause(s)
Issue
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
The device is not connected.
Make sure that all song
details are populated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
The file may be corrupted.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
The song may have copy-
right protection, which does
not allow it to play.
Switch radio bands and
return to Sirius or switch the
feature off. You can then
change the Sirius station
using the directional
buttons.
Sirius Replay is active.
I cannot change the Sirius
station.
Voice Command Issues
Possible Solution(s)
Possible Cause(s)
Issue
Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.
You may be using the wrong
voice commands.
SYNC does not understand
what I am saying.
After pressing the voice icon,
wait until after the tone
sounds and Listening
appears before saying a
command. Any command
spoken before this does not
register with the system.
You may be speaking too
soon or at the wrong time.
Review the media voice
commands at the beginning
of the media section.
You may be using the wrong
voice commands.
SYNC does not understand
the name of a song or artist.
546
SYNC™
Voice Command Issues
Possible Solution(s)
Possible Cause(s)
Issue
Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation.
You may be saying the
name differently than the
way you saved it.
Make sure you are saying the
complete title, such as
"California remix featuring
Jennifer Nettles".
If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
The system may not be
reading the name the same
way you are saying it.
Do not use special charac-
ters in the title. The system
does not recognize them.
Review the Phone voice
commands at the beginning
of the phone section.
You may be using the wrong
voice commands.
SYNC does not understand
or is calling the wrong
contact when I want to
make a call.
Make sure you are saying the
contacts exactly as they are
listed. For example, if you
save a contact as Joe
Wilson, say "Call Joe
Wilson".
Using the SYNC phone
menu, open the phonebook
and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving
you some idea of the
pronunciation SYNC is
expecting.
You may be saying the
name differently than the
way you saved it.
547
SYNC™
Voice Command Issues
Possible Solution(s)
Possible Cause(s)
Issue
The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
The system may not be
reading the name the same
way you are saying it.
Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
Contacts in your phonebook
may be very short and
similar, or they may contain
special characters.
If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".
Your phonebook contacts
may be in CAPS.
AppLink Issues
Possible Solution(s)
Possible Cause(s)
Issue
Ensure you have a compat-
ible smartphone; an Android
with OS 2.3 or higher or an
iPhone 3GS or newer with
iOS 5.0 or higher. Addition-
ally, ensure your phone is
An AppLink capable phone
is not connected to SYNC.
AppLink Mobile Applica-
tions: When I select "Find
New Apps," SYNC does not
find any applications.
paired and connected to
SYNC in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to
SYNC's USB port with an
Apple USB cable.
Ensure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Ensure the app is running on
your phone. Some apps
AppLink-enabled apps are
not installed and running on
your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
548
SYNC™
AppLink Issues
Possible Solution(s)
Possible Cause(s)
Issue
login on the app on the
phone before using them
with AppLink. Also, some
may have a Ford SYNC
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an Exit or Quit
Sometime apps do not
properly close and re-open
their connection to SYNC,
over ignition cycles, for
example.
My phone is connected, my
app(s) are running, but I still
cannot find any apps.
option, select that then
restart the app. If the app
does not have that option,
you can also manually Force
Close the app by going to
the phone's settings menu,
selecting Apps. then finding
the particular app and
choosing Force stop.
Remember to restart the
app afterwards, then select
Find New Apps on SYNC.
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Touch the home button
again, then select the app
again to restart it. After a
few seconds, the app should
appear in the SYNC Mobile
App menu.
549
SYNC™
AppLink Issues
Possible Solution(s)
Possible Cause(s)
Issue
Reset the
Bluetooth®
on
your phone by turning it off
and then turning
Bluetooth®
back on. If you
are in your vehicle, SYNC
should be able to automatic-
ally re-connect to your
phone if you press the
Phone button.
There is a
Bluetooth®
bug
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you have
not turned off
Bluetooth®
.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app
but I still cannot find it on
SYNC.
Try increasing the
Bluetooth®
volume of the
device by using the device's
volume control buttons
which are most often found
on the side of the device.
The
Bluetooth®
volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no
sound or the sound is very
low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford
SYNC" setting, disable that
setting in the app's settings
menu on the phone.
Some Android devices have
a limited number of
Bluetooth®
links apps can
use to connect. If you have
more AppLink apps on your
phone than the number of
available
Bluetooth®
links,
you will not see all of your
apps listed in SYNC's mobile
apps menu.
I can only see some of the
AppLink apps running on my
phone listed in SYNC's
Mobile Apps Menu.
550
SYNC™
SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and
will not erase any information previously stored in the system (Such as paired devices,
phonebook, call history, text messages, or user settings). To perform a System Reset,
press and hold the Seek Up (>>) button while pressing and holding the Radio Power
button. Release both buttons after 2-3 seconds. Please allow a few minutes for the
reset to complete. After a few minutes has passed you can resume using the SYNC
system.
551
SYNC™
GENERAL INFORMATION
WARNING:
Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
About SYNC
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings.
Note:
You can switch the system on and
use it for up to an hour without switching
the ignition on.
Note:
You can use the system after you
switch the ignition off for up to 10 minutes
or until you open a door.
Note:
For your safety, some features are
speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h).
Using the Touchscreen
E293823
Status bar.
A
Home screen.
B
Clock. See
C
Outside air temperature.
D
Feature bar.
E
Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
552
SYNC™ 3
(If Equipped)
Automatic crash notification
system off.
Cell phone network signal
strength.
Vehicle data sharing on.
Vehicle location sharing on.
Vehicle data and vehicle location
sharing on.
Wireless charger active.
Feature Bar
E100027
Select to use the radio, a USB, a
media player or a
Bluetooth®
device. See
E283811
Select to adjust climate settings
See
Select to make calls and access
the phonebook on your cell
phone. See
Select to use the navigation
system. See
Select to search for and use
compatible apps on your iOS or
Android device. See
E280315
Select to adjust system settings.
See
Cleaning the Touchscreen
Updating the System
Updating the System Using a USB Drive
Downloading an Update
1.
Go to the SYNC update page on the
local Ford website.
2. Download the update.
Note:
The website notifies you if an update
is available.
3. Insert a USB drive into your computer.
Note:
The USB drive needs to be empty and
meet the minimum requirements detailed
on the website.
4. Follow the instructions provided to
download the update to the USB drive.
Installing an Update
Note:
You can use the system when an
installation is in progress.
1.
Disconnect all other USB devices from
the USB ports.
2. Connect the USB drive with the update
to a USB port.
Note:
Installation starts automatically
within 10 minutes.
Updating the System Using a Wi-Fi
Network Connection
Connecting to a Wi-Fi Network
E280315
Select the settings option on the
feature bar.
1.
Select
Automatic Updates
.
2. Select
System Wi-Fi
.
3. Switch
System Wi-Fi
on.
4. Select
Available Wi-Fi Networks
.
5. Select an available Wi-Fi network.
Note:
Enter the network password to
connect to a secure network.
553
SYNC™ 3
(If Equipped)
Switching Automatic System Updates
On
E280315
Select the settings option on the
feature bar.
1.
Select
Automatic Updates
.
2. Switch
Automatic System Updates
on.
The system is now set to check for and
receive system updates when it is
connected to a Wi-Fi network.
Note:
You can use the system when a
download is in progress.
Note:
If the system is disconnected from
the Wi-Fi network when a download is in
progress, the download continues the next
time the system is connected to a Wi-Fi
network.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to the local Ford
website.
USING VOICE RECOGNITION
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands. This allows you
to keep your hands on the steering wheel
and focus on what is in front of you.
E142599
Press the voice control button
on the steering wheel and wait
for the voice prompt.
Note:
Press the voice control button again
to interrupt a voice prompt and begin
speaking.
Note:
Turn the volume control when a voice
prompt plays to adjust the volume.
Note:
Press and hold the voice control
button on the steering wheel to use Siri on
your iOS device.
The following voice commands are
designed to help you from any screen:
•
List of Commands
•
Help
The following tables list some of the more
frequently used voice commands. For a
complete list of voice commands, refer to
our website.
General
Description
Voice Command
Get a list of voice commands for a specific feature.
1
___ List of Commands
Cancel an active voice session.
Cancel
Get a list of voice commands for a specific feature.
1
___ Help
Return to the previous screen.
Go back
Go to the main menu.
Main Menu
554
SYNC™ 3
(If Equipped)
Description
Voice Command
Go to the next page.
Next Page
Go to the previous page.
Previous Page
1
Add the name of the feature to the command.
Entertainment
Audio Source
Description
Voice Command
Use the radio.
Radio
Use the CD player.
CD Player
Use a
Bluetooth®
device.
Bluetooth Stereo
Use a USB or media player.
USB
Radio
Description
Voice Command
Listen to AM radio.
AM
Tune to a specific AM frequency.
1
AM ___
Listen to SiriusXM radio.
2
Sirius Channel ___
Listen to FM radio.
FM
Tune to a specific FM frequency.
1
FM ___
1
Add the radio frequency to two decimal places to the command.
2
You can say the Sirius channel name or number such as "Sirius Channel 16" or "Sirius
The Pulse".
555
SYNC™ 3
(If Equipped)
USB and Media Player
Description
Voice Command
Play your music by category.
1
Play Album ___
Play Artist ___
Play Genre ___
Play Playlist ___
Play Song ___
Play Audiobook ___
Play Podcast ___
Browse music on a USB device.
Browse All Albums
Browse All Artists
Browse All Audiobooks
Browse All Genres
Browse All Playlists
Browse All Podcasts
Browse All Songs
Browse your music by category on a USB device.
1
Browse Album ___
Browse Artist ___
Browse Audiobook ___
Browse Genre ___
Browse Playlist ___
Browse Podcast ___
1
Add an album name, artist name, audiobook name, genre name, playlist name, podcast
name or track name to the command. Say the name exactly as it appears on your device.
Climate
(If Equipped)
You can control the temperature of the
vehicle using voice commands.
___ is a dynamic listing, meaning that for
climate voice commands it can be the
desired degrees for the temperature
setting.
556
SYNC™ 3
(If Equipped)
To adjust the temperature, say:
Description
Voice command
Adjust the temperature between 60–85°F
(15.5–29.5°C).
Set Temperature ___
Phone
Description
Voice Command
Pair a cell phone or
Bluetooth®
-enabled device.
Pair Phone
Redial the last number that you dialed.
Redial
Dial a number.
1
Dial ___
Call a specific contact from your phonebook.
2
Call ___
Call a specific contact from your phonebook at a
specific location.
3
Call ___ ___
Listen to a text message.
Listen to Message
Listen to a specific text message from a list of text
messages.
Listen to Message ___
Reply to the last text message.
Reply to Message
1
Add the number you want to dial to the command.
2
Add a contact name from your phonebook to the command. Say the first and last name
of your contact exactly as it appears on your device.
3
Add a contact name and location from your phonebook to the command. Say the first
and last name of your contact exactly as it appears on your device.
557
SYNC™ 3
(If Equipped)
Navigation
(If Equipped)
Setting a Destination
Description
Voice Command
Enter a destination address. When prompted,
provide the house number, the street and city.
Find an Address
Search for a point of interest by name or by category.
Find a Place
Search for a nearby point of interest by category.
1
Find the Next ___
Search for a point of interest category.
1
Find a POI Category
Set your saved home address as your destination.
Drive Home
Set your saved place of work as your destination.
Drive to Work
Display and select from a list of previous destina-
tions.
Show Previous Destinations
Display and select from a list of favorite destinations.
Show Favorites
1
Add a point of interest category or the name of a major brand or chain to the command.
Route Guidance
Description
Voice Command
Cancel the current route.
Cancel Route
Select an alternate route.
Detour
Repeat the last guidance prompt.
Repeat Instruction
Display an overview of the route.
Show Route
Display a list of traffic events on your route.
Show Traffic
Display the map on the touchscreen.
Show Map
Display a two-dimensional map with north toward
the top of the touchscreen.
North Up
Display a two-dimensional map with the direction
you are traveling toward the top of the touchscreen.
Heading Up
Display a three-dimensional map with the direction
you are traveling toward the front.
Show 3D
558
SYNC™ 3
(If Equipped)
Apps
General
Description
Voice Command
Start an app. The system prompts you for the app
name.
Mobile Applications
Get a list of apps running on your device.
List Applications
Search and connect to apps running on your device.
Find Applications
Active App
Description
Voice Command
Get a list of voice commands for a specific app.
1
___ Help
Close an app.
1
Exit ___
1
Add an app name to the command.
SiriusXM Traffic and Travel Link
(If Equipped)
Description
Voice
command
Displays a list of traffic incidents.
Show
Traffic
Displays the current weather map.
Show
Weather
Map
Displays a list of fuel prices.
Show Fuel
Prices
Displays the 5 day weather forecast.
Show 5
Day Fore-
cast
559
SYNC™ 3
(If Equipped)
Voice Settings
Description
Voice Command
Go to the voice settings menu.
Voice Settings
Switch long voice prompts on.
Interaction Mode Novice
Switch short voice prompts on.
Interaction Mode Advanced
Switch call confirmation on. The system prompts
you to confirm before making a call.
Phone Confirmation On
Switch call confirmation off. The system does not
prompt you to confirm before making a call.
Phone Confirmation Off
Switch the display of voice commands on.
Voice Command Lists On
Switch the display of voice commands off.
Voice Command Lists Off
Automatic Blower Motor Speed
Reduction
If necessary, the system decreases the
blower motor speed when you are using
voice commands to reduce the amount of
background noise in your vehicle. It returns
to normal when you are done.
Switching Automatic Blower Motor
Speed Reduction Off
Simultaneously press the
A/C
and
recirculated air buttons.
ENTERTAINMENT
A
B
E293491
Audio source. Select to choose
a different audio source.
A
Presets. Swipe left to view more
presets.
B
You can access these options using the
touchscreen or voice commands.
560
SYNC™ 3
(If Equipped)
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