Ford C-MAX Hybrid (2018 year). Manual — part 13

CHECKING MYKEY SYSTEM
STATUS

You can find information about your
programmed MyKeys by using the
information display. See Information
Displays (page 92).

MyKey Distance

Tracks the distance when drivers use a
MyKey. The only way to delete the
accumulated distance is by using an admin
key to clear all MyKeys. If the distance does
not accumulate as expected, then the
intended user is not using the MyKey, or an
admin key user recently cleared and then
recreated a MyKey.

Number of MyKeys

Indicates the number of MyKeys
programmed to your vehicle. Use this
feature to detect how many MyKeys you
have for your vehicle and determine when
all MyKeys have been deleted.

Number of Admin Keys

Indicates how many admin keys are
programmed to your vehicle. Use this
feature to determine how many admin
keys you have for your vehicle, and detect
if an additional MyKey has been
programmed.

USING MYKEY WITH REMOTE
START SYSTEMS

MyKey is not compatible with non
Ford-approved, aftermarket remote start
systems. If you choose to install a remote
start system, see an authorized dealer for
a Ford-approved remote start system.

MYKEY TROUBLESHOOTING

Potential Causes

Condition

I cannot create a MyKey.

•

The key or transmitter used to start the
vehicle does not have admin privileges.

•

The key or transmitter used to start the
vehicle is the only admin key (there always
has to be at least one admin key).

Potential Causes

Condition

•

Vehicles with keyless start: The keyless
start transmitter is not placed in the backup
position. See Passive Anti-Theft System
(page 66).

•

SecuriLock passive anti-theft system is
disabled or in unlimited mode.

•

The key or transmitter used to start your
vehicle does not have admin privileges.

•

No MyKeys are created. See Creating a
MyKey (page 53).

I cannot program the configurable
settings.

•

The key or transmitter used to start your
vehicle does not have admin privileges.

•

No MyKeys are created. See Creating a
MyKey (page 53).

I cannot clear the MyKeys.

Purchase a new key from an authorized dealer.

I lost the only admin key.

Program a spare key. See Passive Anti-Theft
System (page 66).

I lost a key.

MyKey distances do not accumulate.

•

The MyKey user is not using the MyKey.

•

An admin key holder cleared the MyKeys
and created new MyKeys.

•

The key system has been reset.

•

An admin transmitter is present at vehicle
start.

•

No MyKeys are created. See Creating a
MyKey (page 53).

No MyKey functions with the keyless
entry transmitter.

LOCKING AND UNLOCKING

You can use the power door lock control
or the remote control to lock and unlock
your vehicle.

Note: Always take your keys and lock all
doors when leaving your vehicle.

Power Door Locks

The power door lock control is on the driver
and front passenger door panels.

Unlock

A

Lock

B

Door Lock Indicator

An LED on each power door lock control
will light when you lock the doors. It is not
a functional control.

Remote Control

Unlocking the Doors (Two-Stage
Unlock)

Type 1

Press the button to unlock the
driver door.

Type 2

Press the button to unlock the
driver door.

Press the button again within three
seconds to unlock all doors. The direction
indicators will flash.

Press and hold both the lock and unlock
buttons on the remote control for four
seconds to disable or enable two-stage
unlocking. Disabling two-stage unlocking
allows all vehicle doors to unlock with one
press of the button. The turn signals will
flash twice to indicate a change to the
unlocking mode. The unlocking mode
applies to the remote control and
intelligent access.

Intelligent access at the driver door will
unlock all doors when you disable
two-stage unlocking.

Locking the Doors

Type 1

Press the button to lock all the
doors. The direction indicators
will flash.

Type 2

Press the button to lock all the
doors. The direction indicators
will flash.

Press the button again within three
seconds to confirm that all the doors are
closed. The doors will lock again, the horn
will sound and the turn signals will flash if
all the doors and the luggage
compartment are closed.

Note: If locking was not successful or any
door or the liftgate is open, or if the hood is
open on vehicles with a perimeter alarm or
remote start, the horn will sound twice and
the lamps will not flash.

Liftgate

WARNINGS

Make sure all persons are clear of the
power liftgate area before using the
power liftgate control.

Make sure to close and latch the
liftgate to prevent drawing exhaust
fumes into your vehicle. This will also

prevent passengers and cargo from falling
out. If you must drive with the liftgate open,
keep the vents or windows open so outside
air comes into your vehicle. Failure to
follow this warning could result in serious
personal injury.

Note: Be careful when opening or closing
the liftgate in a garage or other enclosed
area to avoid damaging the liftgate.

Press twice within three seconds
to:

•

unlatch a manual liftgate

•

open, close or stop the movement of
a power liftgate. See Power Liftgate
(page 63).

Mechanical Key

Turn the top of the key toward the front of
your vehicle once to lock all doors.

Turn the top of the key toward the rear of
your vehicle once to unlock the driver door
only.

Locking the Doors Individually

If the power locks fail to operate, lock the
doors individually using the key in the
position shown.

Left-Hand Side

Turn clockwise to lock.

Right-Hand Side

Turn counterclockwise to lock.

Opening a Rear Door from Inside

Pull the interior door release handle twice
to unlock and open a rear door. The first
pull unlocks the door and the second pull
will unlatch the door.

Activating Intelligent Access

You can unlock and lock the vehicle
without taking the keys out of your pocket
or purse when your intelligent access key
is within 3 ft (1 m) of your vehicle.
Intelligent access uses a sensor on the
back of the door handle for unlocking and
a separate sensor on the face of each door
handle for locking.