Ford C-MAX Hybrid (2018 year). Manual — part 100

Wi-Fi Issues

Possible solution

Possible cause

Issue

SYNC 3 currently does not provide a
hotspot

SYNC 3 does not
currently provide a
hotspot.

SYNC 3 is not
seen when
searching for
Wi-Fi networks
from your phone
or other devices.

Check the signal quality (under network
details), if SYNC 3 indicates good or excel-
lent, test with another high-speed equipped
hotspot where the environment is more
predictable.

Poor signal strength, too
far from the hotspot,
hotspot is supporting
multiple connections,
slow Internet connection
or other problems.

Software down-
load takes too
long.

Test the connection with another device, if
the hotspot requires a subscription, you
may contact the service provider.

It is possible that there is
no new software. The
connected hotspot may
be a managed one and it
requires either a
subscription or agreeing
to the terms and condi-
tions.

SYNC 3 seems
to connect with
a hotspot and
the signal
strength is
excellent but
the software is
not being
updated.

(If Equipped)

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Make sure you have a compatible smart-
phone; an Android with OS 2.3 or higher or
an iPhone 3GS or newer with iOS 5.0 or
higher. Additionally, make sure you pair and
connect your phone to SYNC 3 in order to
find AppLink-capable apps on your device.
iPhone users must also connect to a USB
port with an Apple USB cable.

You did not connect an
Applink Compatible
phone to SYNC 3.

AppLink Mobile
Applications:
When I select
"Find Mobile
Apps," SYNC 3
does not find
any applica-
tions.

Make sure you have downloaded and
installed the latest version of the app from
your phone's app store. Make sure the app
is running on your phone. Some apps
require you to register or login to the app
on the phone before using them with
AppLink. Also, some may have a "Ford
SYNC" setting, so check the app's settings
menu on the phone.

AppLink-enabled apps
are not installed and
running on your mobile
device.

My phone is
connected, but I
still cannot find
any apps.

Closing and restarting apps may help SYNC
3 find the application if you cannot discover
it inside the vehicle. On an Android device,
if apps have an 'Exit' or 'Quit' option, then
select it and restart the app. If the app does
not have that option, select the phone's
settings menu and select 'Apps', then find
the particular app and choose 'Force stop.'
Do not forget to restart the app afterward,
then select "Find Mobile Apps" on SYNC 3.

Sometimes apps do not
properly close and re-
open their connection to
SYNC 3, over ignition
cycles, for example.

My phone is
connected, my
app(s) are
running, but I
still cannot find
any apps.

On an iPhone with iOS7+, to force close an
app, double tap the home button then
swipe up on the app to close it. Tap the
home button again, then select the app
again to restart it. After a few seconds, the
app should then appear in SYNC 3's Mobile
App's Menu.

(If Equipped)

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.

There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.

My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.

Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.

You may need to reset
the USB connection to
SYNC 3.

My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.

Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.

The Bluetooth volume on
the phone may be low.

I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.

Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.

Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.

I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.

(If Equipped)

Voice command issues

Possible solution

Possible cause

Issue

Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.

You may be using the
wrong voice commands.

SYNC 3 does
not understand
what I am
saying.

Refer to the audio display during an active
voice session to find a list of voice
commands there.

Wait for the system to prompt you before
you state your command.

You may be speaking too
soon or at the wrong
time.

Review the media voice commands at the
beginning of the media section.

You may be using the
wrong voice commands.

SYNC 3 does
not understand
the name of a
song or artist.

Say the song or artist name exactly as it is
displayed on your device. For example, say
"Play Artist Prince" or "Play song Purple
Rain".

You may not be saying
the name exactly as it
appears on your device.

Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".

If there are any abbreviations in the name,
like ESPN or CNN, you have to spell those:
"E-S-P-N" or "C-N-N".

Make sure that song titles, artists, album,
and playlists names do not have any special
characters like *, - or +.

The song or artist name
may have some special
characters that are not
being recognized by
SYNC 3.

Make sure that you are saying the name
exactly as it appears on your phone. For
example, if your contact is "Joe Wilson",
say "Call Joe Wilson". If your contact name
is "Mom", say "Call Mom".

You may not be saying
the name exactly as it
appears on your phone-
book.

SYNC 3 does
not understand
or is calling the
wrong contact
when I want to
make a call.

Make sure that your contact names do not
have any special characters like *, - or +.

The contact name may
contain special charac-
ters.

(If Equipped)