Ford Escape (2022 year). Manual in english — page 25

VEHICLE IDENTIFICATION

NUMBER

LOCATING THE VEHICLE

IDENTIFICATION NUMBER

The vehicle identification number is on the
left-hand side of the instrument panel.

E311767

Note:

In the illustration, XXXX is

representative of your vehicle identification
number.

VEHICLE IDENTIFICATION

NUMBER OVERVIEW

The vehicle identification number contains
the following information:

E142477

World manufacturer identifier.

Brake system, gross vehicle
weight rating, restraint devices
and their locations.

Make, vehicle line, series, body
type.

Engine or motor type.

Check digit.

Model year.

Assembly plant.

Production sequence number.

404

Vehicle Identification

CONNECTED VEHICLE

REQUIREMENTS

Connected service and related feature
functionality requires a compatible vehicle
network.

Some remote features require additional
service activation. Log in to your Ford
account for details. Some restrictions, third
party terms and message or data rates
may apply.

CONNECTED VEHICLE

LIMITATIONS

Evolving technology, cellular networks, or
regulations could affect functionality and
availability, or continued provision of some
features. These changes could even stop
some features from functioning.

CONNECTING THE VEHICLE TO

A MOBILE NETWORK

WHAT IS THE MODEM

The modem allows access to a
range of features built into your
vehicle.

ENABLING AND DISABLING THE

MODEM

Press

Settings

2. Press

FordPass Connect

3. Press

Connectivity Settings

4. Switch connectivity features on or off.

CONNECTING FORDPASS TO THE

MODEM

Make sure that the modem is enabled
using the vehicle settings menu.

2. Open the FordPass app on your device

and log in.

3. Add your vehicle or select your vehicle

if already added.

4. Select the option to activate your

vehicle.

5. Make sure that the name on the screen

matches the name shown in your
FordPass account.

6. Confirm that FordPass account is

connected to the modem.

CONNECTING THE VEHICLE TO

A WI-FI NETWORK

Press

Settings

2. Press

Wi-Fi

3. Switch

Wi-Fi

on.

4. Press

View Available Networks

5. Select an available Wi-Fi network.

Note:

Enter the network password to

connect to a secure network.

405

Connected Vehicle

(If Equipped)

CONNECTED VEHICLE – TROUBLESHOOTING - VEHICLES WITH:

MODEM

Possible Cause and Resolution

Symptom

I cannot confirm the
connection of my FordPass
account to the modem.

–

Modem is not enabled.

•

Switch connectivity features on.

–

Weak network signal.

•

Move your vehicle closer to a place where the
network signal is not obstructed.

406

Connected Vehicle

(If Equipped)

CONNECTED VEHICLE – TROUBLESHOOTING - VEHICLES WITH:

SYNC 3

Possible Cause and Resolution

Symptom

I cannot connect to a Wi-Fi
network.

–

Password error.

•

Enter the correct network password.

–

Weak network signal.

•

Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.

–

Multiple access points in range with the same SSID.

•

Use a unique name for your SSID. Do not use the
default name unless it contains a unique identifier,
for example as part of the MAC address.

The Wi-Fi connection
disconnects after successful
connection.

–

Weak network signal.

•

Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.

I am close to a Wi-Fi hotspot
but the network signal
strength is weak.

–

Obstructed network signal.

•

If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi hotspot.

•

If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi hotspot or
open the windows that are facing the hotspot.

•

If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the hotspot.

•

If your vehicle is in a garage and you have the
garage door closed, open the garage door.

I cannot see a network in the
list of available networks
that I expect to see.

–

Hidden network.

•

Make the network visible and try again.

407

Connected Vehicle

(If Equipped)

Possible Cause and Resolution

Symptom

I cannot see the Wi-Fi
hotspot name when I search
for Wi-Fi networks on my
cell phone or other device.

–

System limitation.

•

Make sure Wi-Fi hotspot visibility is on.

•

The system does not provide a Wi-Fi hotspot at
this time.

–

Weak network signal.

•

Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.

–

Wi-Fi hotspot in high demand or has a slow Internet
connection.

•

Use a more reliable Wi-Fi hotspot.

Software downloads take
too long.

–

No software update available.

–

Wi-Fi network requires a subscription or acceptance
of terms and conditions.

•

Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.

The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.

408

Connected Vehicle

(If Equipped)

CREATING A VEHICLE WI-FI

HOTSPOT

You can create a Wi-Fi hotspot in your
vehicle and allow devices to connect to it
for access to the Internet.

Press the button to enter the
settings menu.

Select

Connectivity Features

2. Select

Vehicle Hotspot

Note:

The vehicle hotspot default setting

is on.

3. Select

Settings

4. Make sure that you have Wi-Fi visibility

switched on.

Note:

The Wi-Fi Visibility default setting is

on.

Finding the Wi-Fi Hotspot Name

and Password

Press the button to enter the
settings menu.

Select

Connectivity Features

2. Select

Vehicle Hotspot

3. Select

Settings

Note:

The SSID is the hotspot name.

4. Scroll to

Hide password

5. Uncheck the box.

Connecting a Device to the Wi-Fi

Hotspot

On your device, switch on Wi-Fi and
select the hotspot from the list of
available Wi-Fi networks.

2. When prompted, enter the password.

Purchasing a Data Plan

Connect a device to the hotspot.

Note:

The vehicle network carrier’s portal

opens on your device.

2. If the portal does not open on your

device, open a website and it redirects
to the vehicle network carrier’s portal.

Note:

Secure websites do not redirect.

Note:

If you have an active plan, the system

does not redirect to the vehicle network
carrier’s portal when you connect a device.
Visit the vehicle network carrier’s website
to purchase more data.

Note:

If data usage information is available

in the vehicle hotspot menu, it is
approximate.

Note:

If you carry out a master reset, the

system does not remove your vehicle from
your vehicle network carrier’s account. To
remove your vehicle from the account,
contact your vehicle network carrier.

Note:

The vehicle network carrier provides

Vehicle Hotspot services, subject to your
vehicle network carrier agreement, coverage
and availability.

CHANGING THE VEHICLE WI-

FI HOTSPOT NAME OR

PASSWORD

Press the button to enter the
settings menu.

Select

Connectivity Features

2. Select

Vehicle Hotspot

3. Select

Settings

4. Select

SSID: ___

5. Enter your required SSID.

6. Select

Done

Select

Password: ___

8. Enter your required password.

9. Select

Done

409

Vehicle Wi-Fi Hotspot

AUDIO SYSTEM

PRECAUTIONS

WARNING:

Driving while distracted

can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.

Listening to loud audio for long periods of
time could damage your hearing.

SWITCHING THE AUDIO UNIT

ON AND OFF

Press the button on the volume
control.

SELECTING THE AUDIO

SOURCE

Press your preferred audio source.

Note:

Available audio sources are listed

along the top of the radio screen.

PLAYING OR PAUSING THE

AUDIO SOURCE

Press to pause playback. Press
again to resume playback.

Note:

Not all sources can be paused.

ADJUSTING THE VOLUME

265373

265

373

265373

Turn to adjust the volume.

SWITCHING SHUFFLE MODE

ON AND OFF

Press the button on the
touchscreen to switch shuffle
mode on or off.

Note:

Not all sources have shuffle mode.

SWITCHING REPEAT MODE ON

AND OFF

Press the button on the
touchscreen to switch repeat
mode on or off.

Note:

Not all sources have repeat mode.

SETTING A MEMORY PRESET

Select a station or channel.

2. Press and hold a memory preset button

on the touchscreen.

410

Audio System

Note:

The audio mutes briefly while the

system saves the preset and returns once it
is stored.

Note:

You can save presets from multiple

sources to the memory preset bar.

MUTING THE AUDIO

Press the button on the steering
wheel to mute the audio.

Press to mute the signal. Press
again to restore the signal.

ADJUSTING THE SOUND

SETTINGS

Balance and Fade

(If Equipped)

Access the vehicle drawer on the
touchscreen.

2. Press

SETTINGS

3. Press

Sound

4. Press

Balance / Fade

5. Press the arrows to adjust the settings.

Tone Settings

Access the vehicle drawer on the
touchscreen.

2. Press

SETTINGS

3. Press

Sound

4. Press

Tone Settings

5. Use the slider bar to adjust the settings.

Speed Compensated Volume

Access the vehicle drawer on the
touchscreen.

2. Press

SETTINGS

3. Press

Sound

4. Press

Speed Compensated Volume

5. Press a setting.

Occupancy Mode

(If Equipped)

Access the vehicle drawer on the
touchscreen.

2. Press

SETTINGS

3. Press

Sound

4. Press

Occupancy Mode

5. Press a setting.

Sound Mode

(If Equipped)

Access the vehicle drawer on the
touchscreen.

2. Press

SETTINGS

3. Press

Sound

4. Press

Sound Mode

5. Press a setting.

SETTING THE CLOCK AND

DATE

Access the vehicle drawer on the
touchscreen.

2. Press

SETTINGS

3. Press

Clock

4. Set the time.

Note:

The

and

options are not

available if

24-hour mode

is on.

5. Press the arrows to adjust the settings.

Switching Automatic Time

Updates On and Off

Access the vehicle drawer on the
touchscreen.

2. Press

SETTINGS

3. Press

Clock

4. Switch

Automatic time zone update

on or off.

411

Audio System

AM/FM RADIO

AM/FM RADIO LIMITATIONS

The further you travel from an AM or FM
station, the weaker the signal and the
weaker the reception.

Hills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking
garages, dense tree foliage and
thunderstorms can interfere with the
reception.

When you pass a ground-based broadcast
repeating tower, a stronger signal may
overtake a weaker one and result in the
audio system muting.

SELECTING A RADIO STATION
Manually Selecting a Radio

Station

E270235

Turn to search through the radio frequency
band.

Using Direct Tune

Press

Direct Tune

to open the number

pad.

2. Enter the station you prefer.

Note:

You can only enter a valid station for

the audio source you are currently listening
to.

Using Seek

Press either button. The system
stops at the first station it finds
in that direction.

Using the Station List

Press

Browse

Note:

Available on FM radio only.

2. Press a station.

DIGITAL RADIO

WHAT IS DIGITAL RADIO

HD Radio™ technology is the digital
evolution of analog AM/FM radio.

For additional information, visit

www.HDRadio.com

HD Radio Technology is manufactured
under license from iBiquity Digital
Corporation and foreign patents. HD Radio
and the HD and HD Radio logos are
proprietary trademarks of DTS. The vehicle
manufacturer and DTS are not responsible
for the content sent using HD Radio
technology. Content may be changed,
added or deleted at any time at the station
owner's discretion.

HOW DOES DIGITAL RADIO WORK

Your system has a special receiver that
allows it to receive digital broadcasts in
addition to analog broadcasts.

412

Audio System

HD1 signifies the main programming status
and is available in both analog and digital
broadcasts. Other multicast stations are
only available digitally and could contain
new or different content.

Note:

When the system first receives an

HD1 station, it plays the station in the analog
version until it verifies the station is an HD
Radio station. Then it shifts to the digital
version.

Note:

There is an audio mute delay when

switching to an HD2 or HD3 station because
the system has to reacquire and decode the
digital signal.

DIGITAL RADIO LIMITATIONS

If you are outside the reception area, the
system could not work.

If you are on the fringe of the reception
area, the station could mute due to weak
signal strength.

Note:

If you are listening to HD1, the system

changes back to the analog broadcast until
the digital broadcast is available again. If
you are listening to any other multicast
channels, the station mutes and stays
muted unless it is able to connect to the
digital signal again.

Depending on the station quality, you could
hear a slight sound change when the
station changes between analog and
digital audio.

You cannot access a saved HD station if
your vehicle is outside the station’s
reception area.

SWITCHING DIGITAL RADIO

RECEPTION ON AND OFF

Access the vehicle drawer on the
touchscreen.

2. Press

SETTINGS

3. Press

Radio

4. Switch

HD Radio

on or off.

DIGITAL RADIO INDICATORS
HD Radio Indicator

The indicator appears when HD Radio is
on and you tune to a station broadcasting
HD Radio technology.

E142616

The color of the indicator changes to
indicate the system status.

Gray indicates the system is acquiring a
digital station.

Orange indicates digital audio is playing.

Multicast Indicator

The multicast indicator appears if the
current station is broadcasting multiple
digital broadcasts. The highlighted
numbers indicate additional digital
channels available.

Note:

For stations that have more than one

HD multicast, the HD indicator and radio
text appears as a button. Press the button
to cycle through all of the HD stations on
that specific frequency.

413

Audio System

SATELLITE RADIO

WHAT IS SATELLITE RADIO

Your factory-installed SiriusXM radio
system includes a limited subscription
term, which begins on the date of sale or
lease of your vehicle. See an authorized
dealer for availability.

For additional information about extended
subscription terms, visit

www.SiriusXM.com

in the United States,

www.SiriusXM.ca

Canada, or call SiriusXM at
1-888-539-7474.

Note:

SiriusXM reserves the unrestricted

right to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Neither SiriusXM and its affiliates nor Ford
Motor Company and its affiliates will be
liable to you or any third party for any such
modification, suspension or termination.

SATELLITE RADIO LIMITATIONS

For optimal reception performance, keep
the antenna clear of snow and ice build-up
and keep luggage and other material as
far away from the antenna as possible.
Placing luggage over the antenna may
reduce performance. Factory-installed and
aftermarket vehicle structures including,
but not limited to, roof racks and soft top
roofs in a partially open position could
reduce reception performance.

Hills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking
garages, dense tree foliage and
thunderstorms can interfere with your
reception.

When you pass a ground-based
broadcast-repeating tower, a stronger
signal may overtake a weaker one and
could result in the audio system muting.
Your display could show an error message
to indicate the interference.

LOCATING THE SATELLITE RADIO

IDENTIFICATION NUMBER

Select SiriusXM as the audio source.

2. Tune to channel 0.

414

Audio System

GENERAL INFORMATION

SYNC is an in-vehicle communications
system that works with your Bluetooth
enabled cellular phone and portable media
player. This allows you to:

•

Make and receive calls.

•

Access and play music from your
portable music player.

•

Use 911 Assist or Emergency Assistance
and applications via SYNC AppLink.

•

Access phonebook contacts and music
using voice commands.

•

Stream music from your connected
phone.

•

Text message.

•

Use the advanced voice recognition
system.

•

Charge your USB device (if your device
supports this).

These features are not available in all

markets and may require activation.
Available AppLink enabled apps vary by
market.

Make sure that you review your device's
manual before using it with SYNC.

Support

SYNC support is available at your regional
Ford website. See

SYNC™

Troubleshooting

(page 421).

SYNC Owner Account

Why do I need a SYNC owner account?

•

Essential for keeping up with the latest
software downloads available for
SYNC.

•

Access to customer support for any
questions you may have.

Driving Restrictions

For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mph (5 km/h).

Safety Information

WARNING:

Driving while distracted

When using SYNC:

•

Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.

•

Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.

•

Do not attempt to service or repair the
system. See an authorized dealer.

Privacy Information

When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages

415

SYNC™

(If Equipped)

(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.

The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when you connect the cellular phone or
media player. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.

No one can access system data without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a

court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the section on 911 Assist.
See

SYNC™ Applications and Services

(page 419).

USING VOICE RECOGNITION

This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is around you.

Initiating a Voice Session

E142599

Press the voice button. A list of
available voice commands
appear in the display.

Global Voice Commands

These voice commands are always
available. You can say them at any time.

Global Voice Commands

Gives you available commands you can use
on the current screen.

Help

Gives you a list of possible voice
commands.

List of Commands

This command ends the voice session. You
can also cancel a session by pressing seek
up, seek down, or holding the voice button
for two or more seconds.

Cancel

416

SYNC™

(If Equipped)

Helpful Hints

•

Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.

•

Before giving a voice command, wait
for the system announcement to finish,
followed by a single tone. Any
command spoken before this does not
register with the system.

•

Speak naturally, without long pauses
between words.

•

You can interrupt the system at any
time while it is speaking by pressing the
voice button. You can cancel a voice
session by pressing and holding the
voice button.

System Interaction and Feedback

The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction. You can customize the voice
recognition system to provide more or less
instruction and feedback.

The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.

Adjusting the Interaction Level

E142599

Press the voice button. When
prompted, say:

Action and Description

Voice Command

Provides more detailed interaction and
guidance. (Recommended for first time
users.)

Interaction Mode Standard

Provides less audible interaction and guid-
ance.

Interaction Mode Advanced

Phone Confirmation

Using phone confirmations; the system
asks you to verify before placing any calls.

To adjust this setting press the voice button, when prompted say:

Action and Description

Voice Command

When enabled, this feature prompts you to
confirm any voice initiated call command
prior to placing the call.

Phone Confirmation Off

The system makes a best guess; occasion-
ally, the system asks you to confirm
settings.

Phone Confirmation On

417

SYNC™

(If Equipped)

USING SYNC™ WITH YOUR

PHONE

Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:

•

Answering an incoming call.

•

Ending a call.

•

Dialing a number.

•

Redialing.

•

Call waiting notification.

•

Caller identification.

Other features, such as text messaging
using

Bluetooth®

and automatic

phonebook download, are
phone-dependent features.

Pairing a Phone

Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.

Note:

Make sure to switch on the ignition

and the radio. Shift the transmission into
park (P) for automatic transmission or
neutral (N) for manual transmission.

Using the Audio System
Note:

To scroll through the menus, press

the up and down arrows on your audio
system.

Make sure to switch on your phone's

Bluetooth®

feature before starting the

search. See your device's manual if
necessary.

2. Press the

Settings

button.

3. Select Bluetooth from the menu.

4. Press the

button.

5. Select the option to add. This starts

the pairing process.

6. When a message to begin pairing

appears in the center display, search
for SYNC on your device.

Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone and
downloading your phonebook.

Using Voice Commands

E142599

Make sure to switch on your
phone's

Bluetooth®

feature

before starting the search. See

your device's manual if necessary.

Press the voice button and when

prompted say:

Action and Descrip-

tion

Voice Command

Follow the instruc-
tions on the center
display.

Pair Phone

Phone Voice Commands

E142599

Press the voice button. You can
do things like place a phone call
and access text messages.

When prompted, say a command. See the
following table for examples of
commands.

Voice Command

___ List of Commands

Help

Call ___

Dial ___

Text Messages

418

SYNC™

(If Equipped)

__ is a dynamic listing, meaning that it
could be the name of anything, such as a
contact or phone number.

Phone Controls

Use the phone buttons on your steering
wheel to answer, reject, or hang up a call.

Accessing Features through the

Phone Menu

You can access your call history,
phonebook, sent text messages, as well
as access phone and system settings.

Press the

PHONE

button to enter the

phone menu.

2. Scroll through the menu to view

contacts, text messages, and the
phone dialer.

SYNC™ APPLICATIONS AND

SERVICES

•

SYNC AppLink: Allows you to connect
to and use certain applications (if your
phone is compatible).

These features may require activation.
Available AppLink enabled apps vary by
market.

SYNC Mobile Apps

The system enables voice and steering
wheel control of SYNC AppLink enabled
smartphone apps. When an app is running
through AppLink, you can control main
features of the app through voice
commands and steering wheel controls.

Note:

You must pair and connect your

smartphone to SYNC to access AppLink.

Note:

Android users need to connect the

phone to SYNC using

Bluetooth®

Note:

For information on available apps,

supported smartphone devices and
troubleshooting tips please visit the Ford
website.

Note:

Availability of SYNC AppLink enabled

Apps will vary by region.

Note:

Make sure you have an active account

for the app that you have downloaded.
Some apps work automatically with no
setup. Other apps want you to configure
your personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.

To Access Using the SYNC Menu

Press the Mobile Apps button to access

the menu on-screen. Then select:

Action and Description

Item

Scroll through the list of
available applications and
select a particular app.

Find
Mobile
Apps

Note:

If you cannot find a compatible SYNC

AppLink app, make sure the required app is
running on the mobile device.

419

SYNC™

(If Equipped)

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