Ford Escape (2022 year). Manual in english — page 26

To Access Using Voice Commands

Press the voice button, then when prompted say:

Action and Description

Voice Command

Say the name of the application after the tone.

The app should start. When an app is running through SYNC, you

can press the voice button and speak commands specific to the

app, for example "Play Playlist Road Trip".

Mobile Applications

SYNC lists all of the currently available mobile apps.

List Applications

Searches your connected mobile device for SYNC-compatible

mobile apps.

Find Applications

Use this command to discover the available voice commands.

Help

App Permissions

App permissions are organized by groups.
You can grant these group permissions
individually. You can change a permission
group status any time when not driving, by
using the settings menu.

When you launch an app using SYNC, the
system may ask you to grant certain
permissions, for example:

•

To allow your vehicle to provide vehicle
information to the app such as, but not
limited to: Fuel level, fuel economy, fuel
consumption, engine speed, rain
sensor, odometer, VIN, external
temperature, gear position, tire
pressure, and head lamp status.

•

To allow your vehicle to provide driving
characteristic information such as, but
not limited to: MyKey, seatbelt status,
engine revolutions per minute, gear
position, braking events, steering wheel
angle, and accelerator pedal position.

•

To allow your vehicle to provide
location information, including: GPS
and speed.

•

To allow the app to send push
notifications using the vehicle display
and voice capabilities while running in
a background state. Push notifications
may be particularly useful for news or
location based apps.

Note:

You only need to grant permissions

the first time you use an app with SYNC.

Note:

Ford is not responsible or liable for

any damages or loss of privacy relating to
usage of an app, or dissemination of any
vehicle data that you approve Ford to
provide to an app.

Enabling SYNC Mobile Apps

In order to enable mobile apps, SYNC
requires user consent to send and receive
app authorization information and updates
using the data plan associated with the
connected device.

420

SYNC™

(If Equipped)

Data is sent to Ford in the United States
through the connected device. The
information is encrypted and includes, for
example, the vehicle identification number
of your vehicle, the SYNC module serial
number, odometer, enabled apps, usage
statistics and debugging information.
Updates may take place.

Note:

You must enable mobile apps for

each connected device the first time you
select a mobile app using the system.

Note:

Standard data rates apply. Ford is

not responsible for any additional charges
you may receive from your service provider,
when your vehicle sends or receives data
through the connected device. This includes
any additional charges incurred due to
driving in areas when roaming out of a home
network.

USING SYNC™ WITH YOUR

MEDIA PLAYER

SYNC supports digital media sources
including: iPod,

Bluetooth®

devices, and

most USB drives. SYNC also supports
audio formats, such as MP3, WMA, WAV
and ACC.

Media Sources

The

AUX

or

MEDIA

button allows you to

view and select available media sources.

Press the

AUX

or

MEDIA

button to view

your sources. Use the directional arrows
and OK button to select your source. You
can also use the steering wheel audio
controls.

Audio Voice Commands

E142599

Press the voice button. You can
do things like play a specific song
or album, or tune to a radio

station. When prompted, say a command.
See the following table for example
commands. Not all commands may be
available on your vehicle.

Command

___ List of Commands

Help

Pause

Play

AM ___

FM ___

CD Player

Sirius Channel ___

USB

Bluetooth Audio

__ is a dynamic listing, meaning that it
could be the name of anything, such as an
artist, station, or media source.

SYNC™ TROUBLESHOOTING

Your SYNC system is easy to use. However,
should questions arise, see the tables
below.

Use your local Ford website at any time to
check your phone's compatibility, register
your account and set preferences as well
as access a customer representative via
an online chat (during certain hours).

421

SYNC™

(If Equipped)

Website(s)

Market

www.SYNCMyRide.com

North America

www.SYNCMyRide.ca

www.syncmaroute.ca

Phone Issues

Possible Solution(s)

Possible Cause(s)

Issue

Review your phone's manual

about audio adjustments.

The audio control settings

on your phone may be

affecting SYNC perform-

ance.

There is excessive back-

ground noise during a phone

call.

Try turning off the device,

resetting the device,

removing the device's

battery, then trying again.

This may be a possible

phone malfunction.

During a call, I can hear the

other person but they

cannot hear me.

Go to the website to review

your phone's compatibility.

This is a phone-dependent

feature.

SYNC is not able to down-

load my phonebook.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

Try pushing your phonebook

contacts to SYNC by using

the Add Contacts feature.

This may be a possible

phone malfunction.

Use the SYNCmyphone
feature available on the

website.

Try pushing your phonebook

contacts to SYNC by using

the Add Contacts feature.

This may be a limitation on

your phone's capability.

The system says Phonebook

Downloaded but the

phonebook in SYNC is

empty or missing contacts.

If the missing contacts are

stored on your SIM card, try

moving them to the device

memory.

422

SYNC™

(If Equipped)

Phone Issues

Possible Solution(s)

Possible Cause(s)

Issue

Remove any pictures or

special ring tones associ-

ated with the missing

contact.

Depending upon your phone,
you may have to grant SYNC

permission to access your

phonebook contacts. Make

sure to confirm when

prompted by your phone

during the phonebook

download.

Go to the website to review

your phone's compatibility.

This is a phone-dependent

feature.

I am having trouble

connecting my phone to

SYNC.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

Try deleting your device

from SYNC, deleting SYNC

from your device and trying

again.

Check the security and auto

accept and prompt always

settings relative to the SYNC

Bluetooth®

connection on

your phone.

This may be a possible

phone malfunction.

Update your device's firm-

ware.

Turn off the Auto phone-

book download setting.

423

SYNC™

(If Equipped)

Phone Issues

Possible Solution(s)

Possible Cause(s)

Issue

Go to the website to review

your phone's compatibility.

This is a phone-dependent

feature.

Text messaging is not

working on SYNC.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

This may be a possible

phone malfunction.

Press the Phone button to
return to the Phone menu.

You are on the Select a

Character screen.

I cannot return to the Phone

menu when selecting a

contact.

USB and Media Issues

Possible Solution(s)

Possible Cause(s)

Issue

Try turning off the device,

resetting the device,

removing the device's

battery, then trying again.

This may be a possible

device malfunction.

I am having trouble

connecting my device.

Make sure you are using the

manufacturer's cable.

Make sure you insert the

USB cable correctly into the

device and the USB port.

Make sure that the device

does not have an auto-

install program or active

security settings.

Make sure you are not

leaving the device in your
vehicle during very hot or

cold temperatures.

This is a device limitation.

SYNC does not recognize

my device when I turn on the

car.

Review the device compatib-

ility chart on the SYNC

website to confirm your

phone supports the

Bluetooth®

audio

streaming function.

This is a phone-dependent

feature.

Bluetooth®

audio does not

stream.

424

SYNC™

(If Equipped)

USB and Media Issues

Possible Solution(s)

Possible Cause(s)

Issue

Make sure you correctly

connect the device to SYNC,

and that you have pressed

play on your device.

The device is not connected.

Make sure that all song

details are populated.

Your music files may not

contain the correct artist,

song title, album or genre

information.

SYNC does not recognize

music that is on my device.

The file may be corrupted.

Some devices require you to

change the USB settings

from mass storage to MTP

class.

The song may have copy-

right protection, which does

not allow it to play.

Switch radio bands and

return to Sirius or switch the

feature off. You can then

change the Sirius station

using the directional

buttons.

Sirius Replay is active.

I cannot change the Sirius

station.

Voice Command Issues

Possible Solution(s)

Possible Cause(s)

Issue

Review the phone voice

commands and the media

voice commands at the

beginning of their respective

sections.

You may be using the wrong

voice commands.

SYNC does not understand

what I am saying.

After pressing the voice icon,

wait until after the tone

sounds and Listening

appears before saying a

command. Any command

spoken before this does not

register with the system.

You may be speaking too

soon or at the wrong time.

Review the media voice

commands at the beginning

of the media section.

You may be using the wrong

voice commands.

SYNC does not understand

the name of a song or artist.

425

SYNC™

(If Equipped)

Voice Command Issues

Possible Solution(s)

Possible Cause(s)

Issue

Say the song or artist

exactly as listed. If you say

"Play Artist Prince", the

system does not play music
by Prince and the Revolution

or Prince and the New

Power Generation.

You may be saying the

name differently than the

way you saved it.

Make sure you are saying the

complete title, such as

"California remix featuring

Jennifer Nettles".

If the song titles are in all

CAPS, you have to spell

them. LOLA requires you to

say "L-O-L-A".

The system may not be

reading the name the same

way you are saying it.

Do not use special charac-

ters in the title. The system

does not recognize them.

Review the Phone voice

commands at the beginning

of the phone section.

You may be using the wrong

voice commands.

SYNC does not understand

or is calling the wrong

contact when I want to

make a call.

Make sure you are saying the
contacts exactly as they are

listed. For example, if you

save a contact as Joe

Wilson, say "Call Joe

Wilson".

Using the SYNC phone

menu, open the phonebook

and scroll to the name

SYNC is having trouble

understanding. SYNC will

read the name to you, giving

you some idea of the

pronunciation SYNC is

expecting.

You may be saying the

name differently than the

way you saved it.

426

SYNC™

(If Equipped)

Voice Command Issues

Possible Solution(s)

Possible Cause(s)

Issue

The system works better if

you list full names, such as

"Joe Wilson" rather than

"Joe".

The system may not be

reading the name the same

way you are saying it.

Do not use special charac-

ters, such as 123 or ICE, as

the system does not recog-

nize them.

Contacts in your phonebook

may be very short and

similar, or they may contain

special characters.

If a contact is in CAPS, you

have to spell it. JAKE

requires you to say "Call J-

A-K-E".

Your phonebook contacts

may be in CAPS.

AppLink Issues

Possible Solution(s)

Possible Cause(s)

Issue

Ensure you have a compat-

ible smartphone; an Android

with OS 2.3 or higher or an

iPhone 3GS or newer with

iOS 5.0 or higher. Addition-

ally, ensure your phone is

An AppLink capable phone

is not connected to SYNC.

AppLink Mobile Applica-

tions: When I select "Find

New Apps," SYNC does not

find any applications.

paired and connected to

SYNC in order to find

AppLink-capable apps on

your device. iPhone users

must also connect to

SYNC's USB port with an

Apple USB cable.

Ensure you have down-

loaded and installed the
latest version of the app

from your phone's app store.
Ensure the app is running on

your phone. Some apps

AppLink-enabled apps are

not installed and running on

your mobile device.

My phone is connected, but

I still cannot find any apps.

require you to register or

427

SYNC™

(If Equipped)

AppLink Issues

Possible Solution(s)

Possible Cause(s)

Issue

login on the app on the

phone before using them
with AppLink. Also, some

may have a Ford SYNC

setting, so check the app's

settings menu on the phone.

Closing and restarting apps

may help SYNC find the

application if you cannot

discover it inside the vehicle.

On an Android device, if

apps have an Exit or Quit

Sometime apps do not

properly close and re-open

their connection to SYNC,

over ignition cycles, for

example.

My phone is connected, my

app(s) are running, but I still

cannot find any apps.

option, select that then

restart the app. If the app

does not have that option,

you can also manually Force

Close the app by going to

the phone's settings menu,

selecting Apps. then finding

the particular app and

choosing Force stop.

Remember to restart the

app afterwards, then select

Find New Apps on SYNC.

On an iPhone with iOS7+, to

force close an app, double

tap the home button then

swipe up on the app to close

it. Touch the home button
again, then select the app

again to restart it. After a

few seconds, the app should

appear in the SYNC Mobile

App menu.

428

SYNC™

(If Equipped)

AppLink Issues

Possible Solution(s)

Possible Cause(s)

Issue

Reset the

Bluetooth®

on

your phone by turning it off

and then turning

Bluetooth®

back on. If you

are in your vehicle, SYNC

should be able to automatic-

ally re-connect to your

phone if you press the

Phone button.

There is a

Bluetooth®

bug

on some older versions of

the Android operating

system that may cause apps

that were found on your

previous vehicle drive to not

be found again if you have

not turned off

Bluetooth®

.

My Android phone is

connected, my app(s) are

running, I restarted them,

but I still cannot find any

apps.

Unplug the USB cable from

the phone, wait a moment,

and plug the USB cable

back in to the phone. After a
few seconds, the app should

appear in SYNC's Mobile

Apps Menu. If not, "Force

Close" the application and

restart it.

The USB connection to

SYNC may need to be reset.

My iPhone phone is

connected, my app is

running, I restarted the app

but I still cannot find it on

SYNC.

Try increasing the

Bluetooth®

volume of the

device by using the device's

volume control buttons

which are most often found

on the side of the device.

The

Bluetooth®

volume on

the phone may be low.

I have an Android phone. I

found and started my media
app on SYNC, but there is no

sound or the sound is very

low.

Force close or uninstall the

apps you do not want SYNC
to find. If the app has a "Ford

SYNC" setting, disable that

setting in the app's settings

menu on the phone.

Some Android devices have

a limited number of

Bluetooth®

links apps can

use to connect. If you have

more AppLink apps on your

phone than the number of

available

Bluetooth®

links,

you will not see all of your

apps listed in SYNC's mobile

apps menu.

I can only see some of the

AppLink apps running on my

phone listed in SYNC's

Mobile Apps Menu.

429

SYNC™

(If Equipped)

SYNC System Reset

The SYNC system in your vehicle has System Reset feature that can be performed if

the function of a SYNC feature is lost. This reset is intended to restore functionality and

will not erase any information previously stored in the system (Such as paired devices,

phonebook, call history, text messages, or user settings). To perform a System Reset,

press and hold the Seek Up (>>) button while pressing and holding the Radio Power

button. Release both buttons after 2-3 seconds. Please allow a few minutes for the

reset to complete. After a few minutes has passed you can resume using the SYNC

system.

430

SYNC™

(If Equipped)

GENERAL INFORMATION

WARNING:

Driving while distracted

can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.

About SYNC

The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings.

Note:

You can switch the system on and

use it for up to an hour without switching
the ignition on.

Note:

You can use the system after you

switch the ignition off for up to 10 minutes
or until you open a door.

Note:

For your safety, some features are

speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h).

Using the Touchscreen

E293823

E293823

Status bar.

A

Home screen.

B

Clock. See

Settings

(page 464).

C

Outside air temperature.

D

Feature bar.

E

Status Bar

Cell phone microphone muted.

Audio system muted.

Software update installed.

Wi-Fi connected.

Cell phone roaming.

Text message received.

431

SYNC™ 3

(If Equipped)

Automatic crash notification
system off.

Cell phone network signal
strength.

Vehicle data sharing on.

Vehicle location sharing on.

Vehicle data and vehicle location
sharing on.

Wireless charger active.

Feature Bar

E100027

Select to use the radio, a USB, a
media player or a

Bluetooth®

device. See

Entertainment

(page 440).

E283811

Select to adjust climate settings
See

Manual Climate Control

(page 137).

Select to make calls and access
the phonebook on your cell
phone. See

Phone

(page 450).

Select to use the navigation
system. See

Navigation

(page

452).

Select to search for and use
compatible apps on your iOS or
Android device. See

Apps

(page

462).

E280315

Select to adjust system settings.
See

Settings

(page 464).

Cleaning the Touchscreen

See

Cleaning Displays and Screens

(page 352).

Updating the System

Updating the System Using a USB Drive

Downloading an Update

1.

Go to the SYNC update page on the
local Ford website.

2. Download the update.

Note:

The website notifies you if an update

is available.

3. Insert a USB drive into your computer.

Note:

The USB drive needs to be empty and

meet the minimum requirements detailed
on the website.

4. Follow the instructions provided to

download the update to the USB drive.

Installing an Update

Note:

You can use the system when an

installation is in progress.

1.

Disconnect all other USB devices from
the USB ports.

2. Connect the USB drive with the update

to a USB port.

Note:

Installation starts automatically

within 10 minutes.

Updating the System Using a Wi-Fi

Network Connection

Connecting to a Wi-Fi Network

E280315

Select the settings option on the
feature bar.

1.

Select

Automatic Updates

.

2. Select

System Wi-Fi

.

3. Switch

System Wi-Fi

on.

4. Select

Available Wi-Fi Networks

.

432

SYNC™ 3

(If Equipped)

5. Select an available Wi-Fi network.

Note:

Enter the network password to

connect to a secure network.

Switching Automatic System Updates
On

E280315

Select the settings option on the
feature bar.

1.

Select

Automatic Updates

.

2. Switch

Automatic System Updates

on.

The system is now set to check for and
receive system updates when it is
connected to a Wi-Fi network.

Note:

You can use the system when a

download is in progress.

Note:

If the system is disconnected from

the Wi-Fi network when a download is in
progress, the download continues the next
time the system is connected to a Wi-Fi
network.

Additional Information and

Assistance

For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to the local Ford
website.

USING VOICE RECOGNITION

The SYNC 3 system allows you to use voice
commands to control features like audio
and climate controls. By using voice
commands, you can keep your hands on
the wheel and your eyes on the road.

You can access each feature controlled by
SYNC 3 through a variety of commands.

E142599

To activate the SYNC 3 voice
commands push the voice
button on the steering wheel and

wait for the prompt.

___ is a dynamic listing, meaning that it can
be the name of anything, such as artist, the
name of contact or number. The context
and the description of the command tell
you what to say for this dynamic option.

There are some commands that work for
every feature, these commands are:

Action and Description

Voice Command

Brings you to the main menu.

Main Menu

Returns you to the previous screen.

Go back

Ends the voice session.

Cancel

Gives you a list of possible voice commands.

List of Commands

You can name any feature and the system gives a list of
commands available for the feature. For example, you could
say:

___ List of Commands

Phone List of Commands

Navigation List of Commands

433

SYNC™ 3

(If Equipped)

Action and Description

Voice Command

You can use this command to view the next page of options on
any screen where multiple pages of choices are given.

Next Page

You can use this command to view the previous page of options
on any screen where multiple pages of choices are given.

Previous Page

Gives you available commands you can use on the current
screen.

Help

Included here are some of the most
popular commands for each SYNC 3
feature.

Audio Voice Commands

___ is a dynamic listing, meaning that for
audio voice commands it can be the name
of a Sirius channel or a channel number, a
radio frequency number, or the name of an
artist, album, song or a genre.

To control the media features, press the voice button and when prompted, say:

Description

Voice Command

You can say the Sirius channel name or number
such as "Sirius channel 16".

1

Sirius Channel ___

You can also tune to a Sirius channel by saying the channel's name, such as "The Pulse".

Allows you to tune to a specific FM or AM
frequency such as "FM 88.7" or "AM 1580".

AM ___

FM ___

Allows you to tune to a specific HD frequency
such as “FM 88.7 HD 1”.

1

FM ___ HD ___

Allows you to listen to music on your

Bluetooth®

connected device.

Bluetooth Audio

Allows you to listen to music on your USB
connected device.

USB

For USB audio only, you can say the name of an
artist, album, song or a genre to listen to that
selection. Your system must finish indexing
before this option is available. For example, you
could say "Play artist The Beatles" or "Play song
Penny Lane".

Play Genre ___

Play Playlist ___

Play Artist ___

Play Album ___

Play Podcast ___

Play Song ___

434

SYNC™ 3

(If Equipped)

Description

Voice Command

Play Audiobook ___

For USB audio only, you can say the name of an
artist, album, or a genre to browse by that selec-
tion. Your system must finish indexing before this
option is available. For example you can say
"Browse artist The Beatles" or "Browse genre
folk".

Browse ___

Browse Artist ___

Browse Album ___

Browse Genre ___

Browse Playlist ___

Browse Audiobook ___

Browse Podcast ___

1

This option may not be available in all markets or may require a subscription.

Climate Voice Commands

(If Equipped)

You can control the temperature of the
vehicle using voice commands.

___ is a dynamic listing, meaning that for
climate voice commands it can be the
desired degrees for the temperature
setting.

To adjust the temperature, say:

Description

Voice Command

Adjust the temperature between 60–85°F

(15.5–29.5°C).

Set the Temperature to ____

Phone Voice Commands

Pairing a Phone

You can use voice commands to connect
your

Bluetooth®

-enabled phone to the

system.

To pair your phone, press the voice button and when prompted, say:

Description

Voice Command

Follow the on-screen instructions to complete the pairing

process. See

Settings

(page 464).

Pair Phone

435

SYNC™ 3

(If Equipped)