Ford Fusion Hybrid / Fusion Energi (2018 year). Manual — part 93

Safety Information

WARNING

Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that

you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.

•

Do not attempt to service or repair the
system. Have an authorized dealer
check your vehicle.

•

Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.

•

Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.

•

For your safety, some SYNC 3 functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h). Make
sure that you review your device's
manual before using it with SYNC 3.

Speed-restricted Features

Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.

•

Screens crowded with information,
such as Point of Interest reviews and
ratings, SiriusXM Traffic and Travel Link
sports scores, movie times or ski
conditions.

•

Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.

•

All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).

See the following table for more specific
examples.

Restricted features

Pairing a Bluetooth phone.

Cellular Phone

Browsing of list entries is limited for phone contacts and
recent phone calls.

Editing the keypad code.

System Functionality

Enabling Valet Mode.

Editing settings while the rear view camera or active park
assist are active.

Restricted features

Editing Wi-Fi settings.

Wi-Fi

Editing the list of wireless networks.

Connecting to a new Wi-Fi network.

Viewing received text messages.

Text Messages

Using the keyboard to enter a destination.

Navigation

Adding or editing Navigation Favorites entries or Avoid
Areas.

Creating a SYNC Owner Account

Why do I need a SYNC owner account?

•

Essential for keeping up with the latest
software and connected features.

•

Access to customer support for any
questions you may have.

•

Maintain account permissions.

Visit the website to sign up and register.

Website

www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca

MyFord Mobile™ with Embedded
Modem For Energi Vehicles

(If

Equipped)

Connect to your vehicle using the MyFord
Mobile app on your smartphone. The
embedded modem in your vehicle
communicates with the app and allows
you to start, lock, unlock and locate your
vehicle remotely. The app also connects
you with other vehicle resources like a
parking locator, roadside assistance, dealer
locations and Ford Support. MyFord Mobile

is supported by Android and iPhone and it
is available through the App Store and
Google Play. The MyFord mobile app is
available through a free download.
Services included for four years. Text and
data rates apply to usage.

SYNC Connect For Hybrid Vehicles

(If Equipped)

With a SYNC® Connect-equipped vehicle,
you can use FordPass® to track your
vehicle’s location and remotely access
vehicle features such as start, lock and
unlock and vehicle status including fuel
level and approximate mileage. You can
also schedule specific times to remotely
start your vehicle so it is ready to hit the
road as soon as you are. SYNC Connect is
an optional feature on select vehicles.
FordPass® is available through a free
download via the Apple App Store® or
Google Play™. Message and data rates
may apply. Services may be limited by
mobile phone network coverage area.

•

FCC: LHJ-FAN

•

IC: 2807E-FAN

Updating Your System

You can choose to download the update
onto a USB drive or use Wi-Fi to deliver
automatic updates.

USB Updates

To use the USB update you need to log
into your owner account and visit the SYNC
software update page.

Website

www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca

The website notifies you if an update is
available. You can then select to download
the update.

You will need an empty USB drive. Please
check the website for minimum
requirements. Once you have inserted the
USB drive into your computer, choose to
start the download. Follow the instructions
provided to download the files to the USB
drive.

The installation of most files occurs in the
background, and does not interrupt your
use of the system. Navigation updates
cannot be installed in the background,
because the files are too large.

To install the update in your vehicle,
remove anything that is plugged in the USB
ports on the media hub and plug in the
USB drive containing the update. When
the USB drive is plugged in, the installation
should begin immediately. After a
successful installation, the update is
available the next time the vehicle is
started.

Please refer to the website for any further
actions.

Updating Over Wi-Fi

To update your System over Wi-Fi your
vehicle must be within the range of a Wi-Fi
access point. Data rates may apply.

To connect your system to Wi-Fi,
select:

Menu Item

Settings

Wi-Fi

You can then select your
Wi-Fi network. You may
have to enter the security
code if the network is
secured. The system
confirms when it has
connected to the network.

Available
Wi-Fi
Networks

You must also give the system permission
to update automatically. Upon vehicle
delivery, the System asks you if you would
like to use the automatic update feature.
If you agree to automatic updates, you can
press OK to confirm. If this selection does
not appear upon vehicle delivery you can
access it through the General Settings. See
Settings (page 437). You can also perform
a master reset. See SYNC™ 3
Troubleshooting (page 451).

If you would like to switch this feature
on later, select:

Menu Item

Settings

General

From this menu, you can
enable automatic updates.
If you have not done so
already, the system
prompts you to set up a
Wi-Fi connection when you
enable this feature.

Automatic
System
Updates

When Wi-Fi and automatic updates are
enabled, your system checks for software
updates periodically. If a new version is
available, it downloads at that time.
Software downloads can take place for up
to 30 minutes after you have switched your
vehicle off. The updates do not interrupt
the normal use of your SYNC 3 system. If
a download does not complete for any
reason, the download continues where it
left off at the next Wi-Fi connected
opportunity. Upon activation of an update,
a banner displays on the touchscreen
indicating the system update. Select the
icon to see more detail. This icon displays
for two ignition cycles.

To switch this feature off:

Menu Item

Settings

General

In this menu selection, you
can change the selection
for automatic updates to
OFF.

Automatic
System
Updates

Support

The SYNC support team is available to
help you with any questions you are not
able to answer on your own.

Monday-Saturday, 8:30am-8:00pm EST.

United States: 1-800-392-3673.

Canada: 1-800-565-3673.

Times are subject to change due to
holidays.

Privacy Information

When you connect a cellular phone to
SYNC 3, the system creates a profile within
your vehicle that links to that cellular
phone. This profile helps in offering you
more cellular features and operating more
efficiently. Among other things, this profile
may contain data about your cellular
phone book, text messages (read and
unread), and call history, including history
of calls when your cell phone was not
connected to the system. In addition, if you
connect a media device, the system
creates and retains an index of supported
media content. The system also records a
short diagnostic log of approximately 10
minutes of all recent system activity. The
log profile and other system data may be
used to improve the system and help
diagnose any problems that may occur.

The cellular profile, media device index,
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when the
cellular phone or media player is
connected.

If you no longer plan to use the system or
your vehicle, we recommend you perform
a Master Reset to erase all stored
information. You can find more information
about the Master Reset in General
Settings. See Settings (page 437). System
data cannot be accessed without special
equipment and access to your vehicle's
SYNC 3 module. Ford Motor Company,
Ford of Canada and The Lincoln Motor
Company do not access the system data
for any purpose other than as described
absent consent, a court order, or where
required by law enforcement, other
government authorities, or other third
parties acting with lawful authority. Other
parties may seek to access the information
independently of Ford Motor Company,
Ford of Canada and The Lincoln Motor
Company.