Jaguar XJ (X350). Manual — part 1373

Symptom Chart

Symptom

Action

"NO PHONE FITTED" (touch-screen) message displayed continuously or "NO

PHONE" message displayed every time the phone mode button is pressed

GO to Pinpoint Test

G970218p1.

"HANDSET IN USE" (touch-screen) message displayed for more than 2 minutes,

or "HANDSET" message displayed every time the phone mode button is

pressed and never changes to "SIG*"

GO to Pinpoint Test

G970218p2.

Unable to pair the handset to telephone system

GO to Pinpoint Test

G970218p3.

"PHONE OFF" message displayed (touch-screen only)

GO to Pinpoint Test

G970218p4.

Cannot answer/reject/end call from the audio head unit/touch screen/steering

wheel control

GO to Pinpoint Test

G970218p5.

Unable to connect the handset to telephone system

GO to Pinpoint Test

G970218p6.

Bluetooth connection is dropped

GO to Pinpoint Test

G970218p7.

Incorrect or no phonebook entries

GO to Pinpoint Test

G970218p8.

No third party audio

GO to Pinpoint Test

G970218p9.

No in-vehicle audio

GO to Pinpoint Test

G970218p10.

No ringing heard through the vehicle speakers

GO to Pinpoint Test

G970218p11.

Low audio volume

GO to Pinpoint Test

G970218p12.

Cannot dial out from audio head unit/touch-screen/steering wheel control

GO to Pinpoint Test

G970218p13.

Voice activated phone functions inoperative

GO to Pinpoint Test

G970218p14.

Call is dropped

GO to Pinpoint Test

G970218p15.

Interference and distortion

GO to Pinpoint Test

G970218p16.

Unable to transfer call between hands free and handset

GO to Pinpoint Test

G970218p17.

Pinpoint Tests

NOTE:

When performing voltage or resistance tests, always use a digital multimeter (DMM) accurate to

three decimal places, and with an up-to-date calibration certificate. When testing resistance

always take the resistance of the DMM leads into account.

NOTE:

Inspect connectors for signs of water ingress, and pins for damage and/or corrosion.

NOTE:

If a control module or component is suspect and the vehicle remains under manufacturer

warranty, refer to the Warranty Policy and Procedures manual (section B1.2), or determine if

any prior approval program is in operation, before the replacement of a component.

PINPOINT TEST G970218p1 : "NO
PHONE FITTED" (touch-screen) message
displayed continuously or "NO PHONE"
message displayed every time the phone
mode button is pressed

G970218t1 :

1.

www.

•

Is the car a USA/Mexico/Canada car?

-> Yes

GO to Pinpoint Test G970218t3.

-> No

GO to Pinpoint Test G970218t2.

G970218t2 :

1.

•

Is the VIN of the car post VIN break for Bluetooth? (Refer to Technical Helpline for VIN
break information).

-> Yes

GO to Pinpoint Test G970218t3.

-> No

The Bluetooth system cannot be retrofitted to rest of world cars pre-VIN break or to those cars not

fitted with the Bluetooth pre-wire due to a harness architecture change.

G970218t3 :

1.

•

Has the correct harness been fitted to the car?

-> Yes

GO to Pinpoint Test G970218t4.

-> No

The Bluetooth system cannot be retrofitted to rest of world cars pre-VIN break or to those cars not

fitted with the Bluetooth pre-wire due to a harness architecture change. (Refer to Technical Helpline

for VIN break and pre-wire information).

G970218t4 :

1.

•

Does the display ever return to the main phone screen or ever display "PHONE"?

-> Yes

GO to Pinpoint Test G970218t22.

-> No

GO to Pinpoint Test G970218t5.

G970218t5 :

1.

•

Check the part number of the portable support electronics (PSE) module. Has the correct
part been fitted?

-> Yes

Check power, ignition and ground circuits/connections at the PSE module. GO to Pinpoint Test

G970218t7.

-> No

Refer to the warranty policy and procedures manual if the PSE module is suspect.

G970218t22 :

1.

•

Are any of the D2B connections loose or damaged?

-> Yes

Reconnect/change/repair the D2B leads and check for normal operation.

-> No

GO to Pinpoint Test G970218t7.

G970218t7 :

1.

•

Are power, ignition and ground being supplied to the portable support electronics (PSE)
module?

-> Yes

Refer to the warranty policy and procedures manual if the PSE module is suspect.

-> No

Rectify as necessary. Refer to the electrical guides.

PINPOINT TEST G970218p2 :
"HANDSET IN USE" (touch-screen)

www.