Jaguar XJ (X350). Manual — part 1374

message displayed for more than 2 minutes
or "HANDSET" message displayed every
time the phone mode button is pressed and
never changes to "SIG*"

G970218t21 :

1.

•

Has the system been paired to a handset?

-> Yes

Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down.

The Bluetooth upgrade module remains active for 6 minutes after the ignition has been switched off.

It is important to wait this 6 minutes so that a clean boot-up of the Bluetooth upgrade module is

achieved and the correct information is stored. Switch off the paired handset; remove the battery

from the back of the handset. Replace the battery into the handset and switch on, make sure the

Bluetooth function is on and the handset is within range. Key on ignition. GO to Pinpoint Test

G970218t8.

-> No

GO to Pinpoint Test G970218t9.

G970218t8 :

1.

•

Does the system still display "HANDSET IN USE" (touch-screen) message displayed for more
than 2 minutes, or "HANDSET" message displayed every time the phone mode button is
pressed and then drops out of phone mode?

-> Yes

GO to Pinpoint Test G970218t9.

-> No

Problem may have been due to the Bluetooth link being disconnected.

G970218t9 :

1.

•

Is the connection between the Bluetooth upgrade module and the phone harness loose?

-> Yes

Reconnect the Bluetooth upgrade module and check for normal operation.

-> No

GO to Pinpoint Test G970218t10.

G970218t6 :

1.

•

Are any of the Bluetooth upgrade module pins damaged?

-> Yes

Refer to the warranty policy and procedures manual if the Bluetooth upgrade module is suspect.

-> No

Check harness to/from the Bluetooth upgrade module and the portable support electronics (PSE)

module. GO to Pinpoint Test G970218t10.

G970218t10 :

1.

•

Is power being supplied to the Bluetooth upgrade module?

-> Yes

Refer to the warranty policy and procedures manual if the Bluetooth upgrade module is suspect.

-> No

GO to Pinpoint Test G970218t11.

G970218t11 :

1.

•

Are power, ignition, and ground being supplied to the portable support electronics (PSE)
module?

-> Yes

Refer to the warranty policy and procedures manual if the PSE module is suspect.

-> No

Rectify as necessary. Refer to the electrical guides.

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PINPOINT TEST G970218p3 : - Unable to
pair the handset to telephone system

G970218t14 :

1.

•

Has another handset previously been paired to the system?

-> Yes

GO to Pinpoint Test G970218t15.

-> No

GO to Pinpoint Test G970218t16.

G970218t15 :

1.

•

Is the "HANDSET IN USE" (touch-screen) or "HANDSET" message displayed, or does the
system drop out of phone mode?

-> Yes

Go to'"HANDSET IN USE" or "HANDSET"' message displayed - GO to Pinpoint Test G970218p2.

-> No

GO to Pinpoint Test G970218t16.

G970218t16 :

1.

•

Does the touch-screen display "Discover Me" with 4 or 5 bars (The 5th bar will flash slowly)
or does the audio head unit display "SIG****" or "SIG*****" (The 5th '*' will flash slowly)?

-> Yes

Retry the pairing process following the 'quick guide information' for the specific handset. GO to

Pinpoint Test G970218t17.

-> No

Enter the ##3#*# pairing key sequence. GO to Pinpoint Test G970218t18.

G970218t17 :

1.

•

Has the handset paired with the system successfully? ("Phone connected" displayed (touch
screen) or "SIG*" displayed (audio head unit display))?

-> Yes

Problem may have been due to a faulty Bluetooth connection.

-> No

Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down.

The Bluetooth upgrade module remains active for 6 minutes after the ignition has been switched off.

It is important to wait this 6 minutes so that a clean boot-up of the Bluetooth upgrade module is

achieved and the correct information is stored. Switch off the paired handset; remove the battery

from the back of the handset. Replace the battery into the handset and switch on, make sure the

Bluetooth function is on and the handset is within range. Key on ignition. GO to Pinpoint Test

G970218t20.

G970218t18 :

1.

•

Does the touch-screen display "Discover Me" with 4 or 5 bars (The 5th bar will flash slowly)
or does the audio head unit display "SIG****" or "SIG*****" (The 5th '*' will flash slowly)?

-> Yes

Retry the pairing process following the 'quick guide information' for the specific handset.

-> No

Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down.

Key on ignition. GO to Pinpoint Test G970218t19.

G970218t19 :

1.

•

Does the touch-screen display "Discover Me" with 4 or 5 bars (The 5th bar will flash slowly)
or does the audio head unit display "SIG****" or "SIG*****" (The 5th '*' will flash slowly)?

-> Yes

Retry the pairing process following the 'quick guide information' for the specific handset.

-> No

GO to Pinpoint Test G970218t196.

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