Lexus ES300 (2002 year). Manual — part 446

2002 ES 300 Driver s Side Front Airbag

14

for Special Services

You must use sublet to claim any special services required in

conjunction with the SSC repair.

•

Issue

TW (Tow Vehicle)

Ø Applicable to every vehicle if required
Ø Claim actual receipt amount as a sublet
Ø You may utilize AAA or any agency providing Lexus type

service

•

Issue

RT (Rental Car)

Ø Applicable to every vehicle if required
Ø Special Service Campaign customers may also be given

L.C.C.S. vehicles at the normal reimbursement rate of

$44.00 per day

Ø Lexus has negotiated a special day rate of $46.99 plus tax

per day with Enterprise Rent−A−Car as an option (includes

C.D.W., Collision Damage Waiver insurance)

Ø The loaner vehicle reimbursement rate cap is one day per

repair unless otherwise authorized by DOM

•

Issue

GA (Gas Tank Fill−Up)

Ø Applicable to every vehicle
Ø Claim actual fill−up amount

•

Issue

CW (Car Wash/Administrative Time)

Ø Applicable to every vehicle
Ø Claim $20.00 per vehicle

•

Issue

DE (Pick−Up and Delivery/Remote Repairs)

Ø Applicable only under special circumstances (e.g. more

than 100 miles from the nearest Lexus dealership)

Ø Claim actual dealer cost
Ø F.T.S/A.O.M. authorization is required for this expense

•

Issue

DE (Pick−Up and Delivery

/Remote Repairs)

Ø Applicable at dealer discretion

Lexus Special Service Campaign 1LG

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Ø Claim actual dealer cost

TDN Claim Preparation

Instructions

NOTE: Each sublet must be a separate entry with:

•

Unique invoice number

•

Description

•

Sublet

Type

•

Dollar

Amount

•

In Repair Order Management, select claim type SC (Special
Service Campaign)

2002 ES 300 Driver s Side Front Airbag

16

2002 MY Lexus ES 300 Driver s−Side Front Airbag

SAFETY RECALL NOTICE

Dear Lexus Customer:

This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act. Lexus has determined that a defect, which relates to motor vehicle safety

, exists in certain 2002 Model

Year Lexus ES 300 vehicles equipped with a three−spoke style steering wheel.

What is the problem?

On certain 2002 Model Year ES 300 vehicles, during airbag deployment, it is possible that the bottom seam of
the driver s−side front airbag module cover (horn pad) may be torn away allowing the bottom portion of the
cover to completely detach from the airbag module. If this should occur, there is a possibility that the
detached bottom portion may strike the driver causing personal injury.

What will Lexus do

Any Lexus dealer will replace the Driver s−side front Airbag at NO COST to you.

What should you do?

As your dealer must make arrangements to assure the necessary parts are in stock, please contact your
authorized Lexus dealer to make an appointment at your earliest convenience.

The labor time necessary is approximately 30 minutes. However, depending upon the dealer’s work schedule,
it may be necessary to make your vehicle available for a longer period of time.

Please present this notice along with the enclosed Airbag Serial Number Registration postcard to the
Lexus Dealer when you bring the vehicle in for your service appointment. The dealer requires this
postcard to properly register your new airbag.

If you no longer own the vehicle, please indicate so on the enclosed postage−paid form, providing us with the
name and address of the new owner.

If you have other questions

Please contact any Lexus dealer or call the Lexus Customer Assistance Center at 1−800−255−3987.

If you believe that the dealer or Lexus has failed or is unable to remedy the defect within a reasonable time, you
may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street
S.W., Washington, D.C. 20590, or call the toll free Auto Safety Hot Line at 888−327−4236.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret
any inconvenience this condition may have caused you.

Thank you for driving a Lexus.

Sincerely,

LEXUS DIVISION
TOYOTA MOTOR SALES, U.S.A., INC.

Lexus Special Service Campaign 1LG

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TECHNICAL REPAIR INSTRUCTIONS

1. OPERATION FLOW CHART

Verify Vehicle Eligibility
1. Check VIN range.
2. Check for SSC Completion
Label.
3. Check TDN/TIS.

No further action required.

Deploy and dispose of

old airbag.

Eligible

Affix an SSC Completion Label

(from owner notification) on the

specified location.

Record airbag serial number

from new airbag and VIN.

Submit information to Lexus

Not Eligible

Replace Steering Wheel Pad.