Lexus NX350h (2022 year). Manual in english — page 42
NOTICE
■
Towing with a sling-type truck
Do not tow with a sling-type truck to prevent body
damage.
▶
From the front
Use a towing dolly under the
rear wheels.
▶
From the rear
Use a towing dolly under the
front wheels.
9-10. If the vehicle cannot move
690
Using a flatbed truck
When using a flat-bed truck to transport the vehicle, use tire strapping belts. Refer
to the owner's manual of the flat-bed truck for the tire strapping method.
In order to suppress vehicle movement during transportation, set the parking brake
and turn the power switch off.
9-10. If the vehicle cannot move
691
9
When tr
ouble arises
Towing with another vehicle
If towing is necessary, we recommend having your vehicle towed by your Lexus
dealer or a commercial towing service, using a wheel-lift type truck or flatbed
truck.Use a safety chain system for all towing, and abide by all state/provincial and
local laws.
Emergency towing
If a tow truck is not available in an emergency, your vehicle may be temporarily
towed using cables or chains secured to the emergency towing eyelets. This should
only be attempted on hard surfaced roads for short distances at under 18 mph (30
km/h ).
A driver must be in the vehicle to steer and operate the brakes. The vehicle's
wheels, drive train, axles, steering and brakes must be in good condition.
Situations when it is not possible to be towed by another vehicle
In the following situations, it is not possible to be towed by another vehicle using
cables or chains, as the front wheels may be locked due to the parking lock.
Contact your Lexus dealer or commercial towing service.
●
There is a malfunction in the shift control system.
●
There is a malfunction in the immobilizer system.
●
There is a malfunction in the smart access system with push-button start.
●
The 12-volt battery is discharged.
Related Links
Emergency towing procedure
To have your vehicle towed by another vehicle, the towing eyelet must be installed
to your vehicle. Install the towing eyelet using the following procedure.
9-10. If the vehicle cannot move
692
WARNING
Do not perform any of the following as doing so may cause the parking lock mechanism
to engage, locking the front wheels and possibly leading to an accident resulting in death
or serious injury:
●
Unfasten the driver’s seat belt and open the driver’s door.
●
Turn the power switch off.
1
Take out the flathead screwdriver and towing eyelet.
2
Remove the eyelet cover using a flathead
screwdriver.
To protect the bodywork, place a rag between the
screwdriver and the vehicle body as shown in the
illustration.
3
Insert the towing eyelet into the hole and
tighten partially by hand.
4
Tighten down the towing eyelet securely us-
ing a wheel bolt wrench or hard metal bar.
INFORMATION
■
Wheel bolt wrench
Wheel bolt wrench can be purchased at your Lexus dealer.
WARNING
When installing towing eyelets to the vehicle, make sure to securely install them to
the specified positions.
9-10. If the vehicle cannot move
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When tr
ouble arises
WARNING
If not securely installed, towing eyelets may come loose during towing.
5
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
NOTICE
To prevent damage to the vehicle during emergency towing, do not secure cables or
chains to the suspension components.
6
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to ON.
INFORMATION
■
While towing
If the hybrid system is off, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
WARNING
Do not turn the power switch off while towing the vehicle with another vehicle. This
may lead to an accident as the front wheels will be locked by the parking lock.
7
Shift the shift position to N and release the parking brake.
Turn auto mode of the parking brake off.
WARNING
When towing, avoid sudden starts, etc., which place excessive stress on the towing
eyelets, cables or chains. The towing eyelets, cables or chains may become dam-
aged, broken debris may hit people, and cause serious damage.
9-10. If the vehicle cannot move
694
Getting unstuck from mud, sand, or snow
1
Stop the hybrid system. Set the parking brake and shift the shift position to P.
2
Remove the mud, snow or sand from around the front wheels.
3
Place wood, stones or some other material under the front wheels to help
provide traction.
4
Restart the hybrid system.
5
Shift the shift position to D or R and release the parking brake. Then, while
exercising caution, depress the accelerator pedal.
WARNING
●
When shifting the shift lever, do not shift it with the accelerator pedal depressed.
Doing so may lead to unexpected rapid acceleration of the vehicle that may cause
an accident.
●
If you choose to push the vehicle back and forth to free it, make sure the surround-
ing area is clear to avoid striking other vehicles, objects or people.
The vehicle may also lunge forward or lunge back suddenly as it becomes free.
Use extreme caution.
NOTICE
Avoid spinning the front wheels and depressing the accelerator pedal more than
necessary.
Doing so may damage the hybrid transmission and other components.
6
If it is difficult to free the vehicle, press the
switch and turn the TRAC off.
If the vehicle remains stuck even after these procedures are performed, the vehicle
may require towing to be freed.
9-10. If the vehicle cannot move
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When tr
ouble arises
If you think something is wrong
If a vehicle abnormality is found
The following symptoms are abnormal.
●
Fluid leaks under the vehicle
Water dripping from the air conditioning after use is normal.
●
Flat-looking tires or uneven tire wear
●
Engine coolant temperature gauge continually points higher than normal.
Contact your Lexus dealer as soon as possible. Your vehicle probably needs
adjustment or repair.
9-11. If you think something is wrong
696
If abnormal sounds are emitted from the vehicle
Condition
Remedy
The following sounds are abnormal sounds.
●
Changes in exhaust sound
●
Excessive tire squeal when cornering
●
Strange noises related to the suspension system
●
Pinging or other noises related to the hybrid system
Contact your Lexus deal-
er as soon as possible.
Your vehicle probably
needs adjustment or re-
pair.
9-11. If you think something is wrong
697
9
When tr
ouble arises
If the vehicle behaves abnormally
The following symptoms are abnormal.
●
Engine misfiring or misses, stumbling or running roughly
●
Appreciable loss of power
●
Vehicle pulls heavily to one side when braking
●
Vehicle pulls heavily to one side when driving on a level road
●
Loss of brake effectiveness, spongy feeling, pedal almost touches the floor
Contact your Lexus dealer as soon as possible. Your vehicle probably needs
adjustment or repair.
9-11. If you think something is wrong
698
Items to check before contacting a dealership
The steering wheel cannot be turned after the hybrid system is stopped
It is locked automatically to prevent theft of the vehicle.
●
When the steering lock cannot be released,
"Push Power Switch while Turning Steering
Wheel in Either Direction" will be displayed
on the multi-information display. Check that
the shift position is in P. Press the power
switch while turning the steering wheel left
and right.
●
To prevent the steering lock motor from overheating, operation of the motor
may be suspended if the hybrid system is turned on and off repeatedly in a
short period of time. In this case, refrain from operating the hybrid system.
After about 10 seconds, the steering lock motor will resume functioning.
Related Links
Changing the power switch mode(P. 156)
9-12. Items to check before contacting a dealership
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When tr
ouble arises
If the windows do not open or close by operating the power window
switches
Check if the window lock switch is on.
If the window lock switch is on, the power windows other than that for the
driver’s seat cannot be operated.
Turn the window lock switch off.
●
When the jam protection function or catch protection function operates
unusually and the side window cannot be opened or closed, perform the
following operations with the power window switch of that door.
●
Stop the vehicle. With the power switch in ON, within 4 seconds of the jam
protection function or catch protection function activating, continuously operate
the power window switch in the one-touch closing direction or one-touch opening
direction so that the door window can be opened and closed.
●
If the door window cannot be opened and closed even when performing the
above operations, perform the procedure for function initialization.
Related Links
Initializing the jam protection function/catch protection function
1
Turn the power switch to ON.
2
Pull and hold the power window switch in the one-touch closing direction and
completely close the side window.
3
Release the power window switch for a moment, resume pulling the switch in
the one-touch closing direction, and hold it there for approximately 6 seconds
or more.
4
Press and hold the power window switch in the one-touch opening direction.
After the side window is completely opened, continue holding the switch for an
additional 1 second or more.
5
Release the power window switch for a moment, resume pushing the switch in
the one-touch opening direction, and hold it there for approximately 4 seconds
or more.
9-12. Items to check before contacting a dealership
700
6
Pull and hold the power window switch in the one-touch closing direction
again. After the side window is completely closed, continue holding the switch
for a further 1 second or more.
If you release the switch while the window is moving, start again from the beginning.
If the window reverses and cannot be fully closed or opened, have the vehicle inspect-
ed by your Lexus dealer.
Related Links
9-12. Items to check before contacting a dealership
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When tr
ouble arises
The power switch is turned off automatically
In the following situations, power will be turned off due to the automatic power
off function.
●
The vehicle is left in ACC or ON (the hybrid system is not operating) for
more than 20 minutes with the shift position in P.
●
The 12-volt battery is low with the shift position is in P and the power switch is
in ACC or ON (the hybrid system is not operating).
Next time when starting the hybrid system, operate the hybrid system for
approximately 5 minutes to recharge the 12-volt battery.
Do not leave the vehicle with the power switch in ACC or ON for long periods of time
when the hybrid system is not operating.
9-12. Items to check before contacting a dealership
702
If your vehicle overheats
The following may indicate that your vehicle is overheating.
●
The engine coolant temperature gauge is in the red zone.
●
A loss of hybrid system power is experienced. (For example, the vehicle speed
does not increase.)
●
"Engine Coolant Temp High Stop in a Safe Place See Owner's Manual" is
displayed on the multi-information display.
●
"Hybrid System Overheated Output Power Reduced" is displayed on the multi-
information display.
●
Steam comes out from under the hood.
Related Links
"Hybrid System Overheated Output Power Reduced"(P. 623)
If the needle of the engine coolant temperature gauge is in the red
zone or "Engine Coolant Temp High Stop in a Safe Place See Owner's
Manual" is displayed on the multi-information display
1
Stop the vehicle in a safe place, turn off the air conditioning system, and stop
the hybrid system.
WARNING
After turning the hybrid system off, check that the "READY" indicator is off.
When the hybrid system is operating, the gasoline engine may automatically start,
or the cooling fan may suddenly operate even if the gasoline engine is stopped.
Also, it may operate for several minutes even after the power switch is turned off.
Do not touch or approach rotating parts such as the fan, which may lead to fingers
or clothing (especially a tie, a scarf or a muffler) getting caught, resulting in serious
injury.
2
If you do not see steam, carefully lift the hood.
If you see steam, carefully lift the hood after the steam subsides.
WARNING
When opening the hood, observe the following precautions.
●
If steam is seen coming from under the hood, do not open the hood until the
steam has subsided. The engine compartment may be very hot.
9-12. Items to check before contacting a dealership
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9
When tr
ouble arises
WARNING
●
Do not loosen the radiator cap and the coolant reservoir cap while the hybrid
system and radiator are hot. High temperature steam or coolant could spray
out.
3
After the hybrid system has cooled down sufficiently, inspect the hoses and
radiator core (radiator) for any leaks.
If a large amount of coolant has leaked, immediately contact your Lexus dealer.
A
Radiator
B
Cooling fan
4
Check that the coolant level is between the [FULL] and [LOW] lines on the
reservoir.
A
Reservoir
B
[FULL] line
C
[LOW] line
D
Radiator cap
5
Add coolant if necessary.
Water can be used in an emergency if coolant is unavailable.
NOTICE
■
When adding engine/power control unit coolant
Add coolant slowly after the hybrid system has cooled down sufficiently.
9-12. Items to check before contacting a dealership
704
NOTICE
Adding cool coolant to a hot hybrid system too quickly can cause damage to the
hybrid system.
■
To prevent damage to the cooling system
Observe the following precautions:
●
Avoid contaminating the coolant with foreign matter (such as sand, dust, etc.).
●
Do not use coolant additives.
6
Start the hybrid system and turn the air conditioning system on to check
that the radiator cooling fan operate and to check for coolant leaks from the
radiator or hoses.
The fan operates when the air conditioning system is turned on immediately after a
cold start.
Confirm that the fan is operating by checking the fan sound and air flow. If it is
difficult to check these, turn the air conditioning system on and off repeatedly. (The
fan may not operate in freezing temperatures.)
7
If the fan is not operating: Stop the hybrid system immediately and contact
your Lexus dealer.
If the fan is operating: Have the vehicle inspected at the nearest Lexus dealer.
8
Check if "Engine Coolant Temp High Stop in a Safe Place See Owner's
Manual" is displayed on the multi-information display.
If the message does not disappear: Stop the hybrid system and contact your Lexus
dealer.
If the message is not displayed: Have the vehicle inspected at the nearest Lexus
dealer.
9-12. Items to check before contacting a dealership
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When tr
ouble arises
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