Lexus NX350h (2022 year). Manual in english — page 41

Once the hybrid system starts, have the vehicle inspected at your Lexus dealer as soon
as possible.

WARNING

After recharging the 12-volt battery, have the 12-volt battery inspected by your Lexus
dealer as soon as possible.
If the 12-volt battery is deteriorating, continued use may cause the 12-volt battery to
emit a malodorous gas, which may be detrimental to the health of passengers.

9-5. If a door cannot be opened or locked

674

If a door cannot be opened using the door opener switch

If a door cannot be opened using the door opener switch, it can be opened
using a manual release handle.

Operating a manual release handle

NOTICE

Normally, the manual release handles cannot be used to open the doors. To enable
manual release handle operation, perform the following. If the following is not performed
and/or a manual release handle is operated with force, it may deform or be damaged.

▶

Outside the vehicle

Pull the manual release handle

to open the door.

Normally, the manual release handles cannot be used to open the doors.
To open a door, enable manual release handle operation.

→

P.677

▶

Inside the vehicle

Pull the manual release handle

twice to open the door.

Pulling the handle once will enable operation. Pulling the handle again will open the door.

9-5. If a door cannot be opened or locked

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When tr

ouble arises

INFORMATION

■

Manual release handle operating conditions

●

If the vehicle is involved in a severe frontal or rear collision, manual release handle
operation will be enabled for all of the doors.
However, the manual release handle may not become operable depending on the
force of the impact and conditions of the collision.

●

When the 12-volt battery voltage drops slowly while a door was unlocked
It may not work depending on how it is lowered.

●

When manual release handle operation is enabled from inside the vehicle

●

When manual release handle operation is enabled from outside the vehicle using a
mechanical key

■

Conditions which manual release handle operation is disabled

●

Normally, operation of the outside manual release handles is disabled, and they cannot
be used to open the doors.
When operation is enabled by operating a manual release handle or using a mechani-
cal key, operation will be disabled automatically if the door is opened using the door
opener switch or locked.

●

Operation of the inside manual release handles is disabled when the power switch is in
ON, and they cannot be used to open the doors.
When operation is enabled by operating a manual release handle or using a mechani-
cal key, operation will be disabled automatically if the door is opened using the door
opener switch or locked.

9-5. If a door cannot be opened or locked

676

●

To prevent a door from being opened accidentally, when the power switch is in ON,
after an inside manual release handle is operated once, operation will automatically be
disabled after approximately 1 second.

Related Links

Using the mechanical key(P. 669)

Enabling outside manual release handle operation using a mechanical key

Operation of a manual release handle can be enabled by unlocking a door with the
mechanical key.

1

Insert a plastic card, etc. into the gap in the
door handle and remove the cover.

To avoid damage, do not apply excessive force to
the cover.

2

Using the mechanical key, turn the lock cylin-
der to the unlock side to enable the manual
release handle.

The mechanical key can only be inserted in one
direction, as the key only has a groove on one
side.
If the key cannot be inserted in a lock cylinder,
turn it over and re-attempt to insert it.

Operation of the manual release handle will be enabled.

9-5. If a door cannot be opened or locked

677

9

When tr

ouble arises

If the rear doors cannot be opened from the inside

The child-protector lock may be engaged.
Open the door from outside the vehicle and disengage the child-protector lock.

Related Links

Preventing the rear doors from being opened from the inside of the vehicle (child-protec-
tor lock)(P. 40)

9-5. If a door cannot be opened or locked

678

If the back door cannot be opened

The back door can be unlocked from the inside.

1

Using a flathead screwdriver, remove the
cover.

To protect the cover, place a rag between the
flathead screwdriver and the cover as shown in
the illustration.

Vehicles without a power back door:

2

Turn the cover.

3

Using a screwdriver, push the lever.

Vehicles with a power back door:

4

Loosen the screw and turn back the cover.

9-5. If a door cannot be opened or locked

679

9

When tr

ouble arises

5

Using a screwdriver, push the lever.

9-5. If a door cannot be opened or locked

680

If the moon roof or electronic sunshade does not operate correctly

If the moon roof does not operate correctly

If the moon roof closes but then re-opens slightly

1

Stop the vehicle.

2

Press and hold the

switch.

*1

The moon roof will close, reopen and pause for approximately 10 seconds.

*2

Then it will close again, tilt up and pause for approximately 1 second. Finally, it will tilt
down, open and close.

3

Check to make sure that the moon roof completely stops and then release
the switch.

If the moon roof does not fully close even after performing the above procedure
correctly, have the vehicle inspected by your Lexus dealer.

If the moon roof tilts down but then tilts back up

1

Stop the vehicle.

2

Press and hold the

switch until the moon roof moves into the tilt up

position and stops.

*3

3

Release the switch once and then press and hold the

switch again.

*3

The moon roof will pause for approximately 10 seconds in the tilt up position.

*4

4

Check to make sure that the moon roof is completely closed and then
release the switch.

If the moon roof does not fully close even after performing the above procedure
correctly, have the vehicle inspected by your Lexus dealer.

*1 :

If the switch is released at the incorrect time, the procedure will have to be performed

again from the beginning.

*2 :

If the switch is released after the above mentioned 10 second pause, automatic
operation will be disabled. In that case, press and hold the

or

switch, and

the moon roof will tilt up and pause for approximately 1 second. Then it will tilt down,

open and close. Check to make sure that the moon roof is completely closed and then

release the switch.

*3 :

If the switch is released at the incorrect time, the procedure will have to be performed

again from the beginning.

*4 :

If the switch is released after the above mentioned 10 second pause, automatic
operation will be disabled. In that case, press and hold the

or

switch, and

the moon roof will tilt up and pause for approximately 1 second. Then it will tilt down,

open and close. Check to make sure that the moon roof is completely closed and then

release the switch.

9-6. If the moon roof or electronic sunshade does not operate correctly

681

9

When tr

ouble arises

If the panoramic moon roof/electronic sunshade does not operate cor-
rectly

Initialize panoramic moon roof / electronic sunshade

1

Stop the vehicle.

2

Turn the power switch to ON.

3

Slide and hold the

switch or

switch forward. Continue pressing

the switch for approximately 10 seconds after the panoramic moon roof
or electronic sunshade closes and reopens. The panoramic moon roof and
electronic sunshade will start to close.

*1

4

Check that the panoramic moon roof and electronic sunshade are fully
closed and release the switch.

If the moon roof does not fully close even after performing the above procedure
correctly, have the vehicle inspected by your Lexus dealer.

*1 :

If the switch is released at the incorrect time, the procedure will have to be performed

again from the beginning.

9-6. If the moon roof or electronic sunshade does not operate correctly

682

If the rear seats does not operate correctly

Initialize rear seats (Vehicles with a power back door)

1

Check that the seat is free of obstructions.

2

Fold down the seat to be initialized.

3

Press and hold the switch of the switch in the luggage compartment for
the seat to be initialized.

4

Within 10 seconds, press the switch of the second seat switch 5 times.

5

After 10 seconds, after a buzzer sounds 3 times, release the switch of the
switch in the luggage compartment.

6

Press the switch of the switch in the luggage room or the switch of the
switch in the luggage room or second seat switch to return the seatback.

During the seatback return operation, the seatback will move automatically and a
buzzer will sound.
A buzzer will sound twice when the operation is complete.
If the buzzer does not stop sounding after performing the previous procedure, have
the vehicle inspected by your Lexus dealer.

9-7. If the rear seats does not operate correctly

683

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When tr

ouble arises

If refueling cannot be performed

If the fuel filler door cannot be opened

If the fuel filler door opener switch cannot be operated, contact your Lexus
dealer to service the vehicle. In case where refueling is urgently necessary, the
following procedure can be used to open the fuel filler door.

1

Remove the cover inside the luggage com-
partment by inserting a screwdriver.

When removing the cover, to prevent damage,
cover the tip of the screwdriver with a rag.

2

Pull the lever.

Using the lever to open the fuel filler door may
not allow for an adequate reduction in fuel tank
pressure before refueling. To prevent fuel from
spilling out, turn the cap slowly when removing
it.
During refueling, fuel may spill out from the
filler opening due to air being discharged from
inside the fuel tank. Therefore, fill the fuel tank carefully and slowly.

9-8. If refueling cannot be performed

684

If an indicator on an interior feature illuminates or flashes

When the wireless charger operation indicator light (on the charging
tray) flashes

*

When the wireless charger indicator light continuously flashes once per
second (orange / green)

Cause

Remedy

Poor communication
between the vehicle
and wireless charger.

If the hybrid system is operating, stop the hybrid system
and then restart it.
If the power switch is in ACC, start the hybrid system.
Also, if a case or cover is installed to the portable device,
remove it.

When the wireless charger indicator light continuously flashes 3 times
quickly (orange)

Cause

Remedy

The following causes are possible.

●

Foreign matter detected: If a metallic
foreign object is detected in the charge
area, the overheat prevention function
of the charging coil will operate

●

Portable device not aligned correctly: If
the charging coil of a portable device is
not properly positioned on the charg-
ing area, the overheat prevention func-
tion of the charging coil will operate

●

Remove the foreign object from
the charge area.

●

Remove the portable device from
the charging tray, check that the
operation indicator light changes
back to green, and then place the
portable device so that it is near
the center of the charging tray.
Also, if a case or cover is installed
to the portable device, remove it.

* :

If equipped

9-9. If an indicator on an interior feature illuminates or flashes

685

9

When tr

ouble arises

When the wireless charger indicator light continuously flashes 4 times
quickly (orange)

Cause

Remedy

The temperature inside the
wireless charger may have
become too high.

Stop charging, remove the portable device from
the charging tray, and wait for the temperature
to decrease before attempting to begin charging
again.

9-9. If an indicator on an interior feature illuminates or flashes

686

If the vehicle cannot move

When a hybrid system warning message is displayed and the vehicle
does not move

There may be a problem with the drivetrain.
Contact your Lexus dealer or commercial towing service before towing.

9-10. If the vehicle cannot move

687

9

When tr

ouble arises

If the hybrid transmission makes abnormal sounds

There may be a problem with the drivetrain.
Contact your Lexus dealer or commercial towing service before towing.

9-10. If the vehicle cannot move

688

Towing with a tow truck

NOTICE

■

To prevent damage to the vehicle when towing using a wheel-lift type truck

●

Do not tow the vehicle from the rear when the power switch is off. The steering lock
mechanism is not strong enough to hold the front wheels straight.

●

When raising the vehicle, ensure adequate ground clearance for towing at the oppo-
site end of the raised vehicle. Without adequate clearance, the vehicle could be
damaged while being towed.

Towing with a tow truck

If towing is necessary, we recommend having your vehicle towed by your Lexus
dealer or a commercial towing service, using a wheel-lift type truck or flatbed
truck.Use a safety chain system for all towing, and abide by all state/provincial and
local laws.

WARNING

Be sure to transport the vehicle with all four wheels
raised off the ground. If the vehicle is towed with the
tires contacting the ground, the drivetrain or related
parts may be damaged, the vehicle may fly off the
truck, or electricity generated by the operation of the
motor may cause a fire to occur depending on the
nature of the damage or malfunction.

9-10. If the vehicle cannot move

689

9

When tr

ouble arises