Mazda CX-9 Grand Touring. Manual — part 593

2008 BODY & ACCESSORIES

Symptom Troubleshooting [Power Window System (Exterior Open/Close Function)] - Mazda

CX-9

SYMPTOM TROUBLESHOOTING CHART [POWER WINDOW SYSTEMS
(EXTERIOR OPEN/CLOSE FUNCTION)]

SYMPTOM TROUBLESHOOTING CHART

QUICK DIAGNOSTIC CHART [POWER WINDOW SYSTEMS (EXTERIOR
OPEN/CLOSE FUNCTION)]

NO.

TROUBLESHOOTING ITEM

PAGE

1

Door glass does not operate even
through various operation are
performed

(See NO.1 UNABLE TO COMMUNICATE WITH
GENERIC ELECTRONIC MODULE (GEM) [POWER
WINDOW SYSTEMS (EXTERIOR OPEN/CLOSE
FUNCTION)].)

2

Door glass does not operate using
the keyless transmitter

(See NO.2 DOOR GLASS DOES NOT OPERATE USING
THE KEYLESS TRANSMITTER [POWER WINDOW
SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)].)

3

Door glass does not operate using
the request switch

(See NO.3 DOOR GLASS DOES NOT OPERATE USING
THE REQUEST SWITCH [POWER WINDOW
SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)].)

4 Passenger door glass do not operate

(See NO.4 PASSENGER DOOR GLASS DOES NOT
OPERATE [POWER WINDOW SYSTEMS (EXTERIOR
OPEN/CLOSE FUNCTION)].)

5

Door glass stops before fully
opening/closing

(See NO.5 DOOR GLASS STOPS BEFORE FULLY
OPENING/CLOSING [POWER WINDOW SYSTEMS
(EXTERIOR OPEN/CLOSE FUNCTION)].)

6

Door glass reverse before it fully
opens

(See NO.6 DOOR GLASS REVERSES BEFORE IT
FULLY OPENS [POWER WINDOW SYSTEMS
(EXTERIOR OPEN/CLOSE FUNCTION)].)

7

Driver and passenger door glasses
operate accidentally

(See NO.7 DRIVER AND PASSENGER DOOR GLASSES
OPERATE ACCIDENTALLY [POWER WINDOW
SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)].)

8

Passenger door glass operates
accidentally

(See NO.8 PASSENGER DOOR GLASS OPERATES
ACCIDENTALLY [POWER WINDOW SYSTEMS
(EXTERIOR OPEN/CLOSE FUNCTION)].)

2008 Mazda CX-9 Grand Touring

2008 BODY & ACCESSORIES Symptom Troubleshooting [Power Window System (Exterior Open/Close Function)] -

Mazda CX-9

2008 Mazda CX-9 Grand Touring

2008 BODY & ACCESSORIES Symptom Troubleshooting [Power Window System (Exterior Open/Close Function)] -

Mazda CX-9

Microsoft

Sunday, November 15, 2009 10:37:40 AM

Page 1

© 2005 Mitchell Repair Information Company, LLC.

Microsoft

Sunday, November 15, 2009 10:37:43 AM

Page 1

© 2005 Mitchell Repair Information Company, LLC.

Fig. 1: Troubleshooting Chart
Courtesy of MAZDA MOTORS CORP.

NOTE:



The exterior open/close function does not operate when the following
conditions are met.



Any door or liftgate is open.



The key is inserted in the steering lock.



The start knob is not in the LOCK position.



The auto-open/close function (the exterior open/close function) does not
operate if the power window initialization procedure has been reset.

2008 Mazda CX-9 Grand Touring

2008 BODY & ACCESSORIES Symptom Troubleshooting [Power Window System (Exterior Open/Close Function)] -

Mazda CX-9

Microsoft

Sunday, November 15, 2009 10:37:40 AM

Page 2

© 2005 Mitchell Repair Information Company, LLC.

NO.1 UNABLE TO COMMUNICATE WITH GENERIC ELECTRONIC MODULE
(GEM) [POWER WINDOW SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)]

POSSIBLE CAUSE CHART

DIAGNOSTIC PROCEDURE

DIAGNOSTIC PROCEDURE



Depending on the temperature and battery conditions, the window may
reverse on rare occasions.

1

Door glass does not operate even though various operations are performed

POSSIBLE CAUSE



Power window main switch malfunction



Power window motor malfunction



Battery malfunction (low voltage)



power window initialization procedure error



Open circuit in wiring harness between power window main switch and
BCM



BCM malfunction

Step

Inspection

Action

1



Inspect the operation of the door
glass by operating the power window
main switch.



Is the manual operation normal?

Yes Go to the next step.

No

Inspect the following parts, and repair or replace.



Power window main switch

(See POWER WINDOW MAIN SWITCH

INSPECTION .)



Power window motor

(See POWER WINDOW MOTOR

INSPECTION .)



Battery (low voltage)

2



Inspect the operation of the door
glass by operating the power window
main switch.



Does the door glass operate in auto?

Yes Go to the next step.

No

Perform the power window initialization

procedure.

(See POWER WINDOW INITIALIZATION

PROCEDURE .)

3

Yes

Inspect the wiring harness between the power
window main switch and the BCM.
If there is any malfunction, repair or replace the
applicable part.

2008 Mazda CX-9 Grand Touring

2008 BODY & ACCESSORIES Symptom Troubleshooting [Power Window System (Exterior Open/Close Function)] -

Mazda CX-9

Microsoft

Sunday, November 15, 2009 10:37:40 AM

Page 3

© 2005 Mitchell Repair Information Company, LLC.

NO.2 DOOR GLASS DOES NOT OPERATE USING THE KEYLESS
TRANSMITTER [POWER WINDOW SYSTEMS (EXTERIOR OPEN/CLOSE
FUNCTION)]

POSSIBLE CAUSE CHART

DIAGNOSTIC PROCEDURE

DIAGNOSTIC PROCEDURE



Does the door lock/unlock normally? No

Replace the BCM.

(See BODY CONTROL MODULE (BCM)

REMOVAL/INSTALLATION .)

2

DOOR GLASS DOES NOT OPERATE USING THE KEYLESS
TRANSMITTER

POSSIBLE

CAUSE



Keyless control module malfunction



BCM malfunction



Open circuit in wiring harness between keyless control module and BCM



Any door or liftgate is open



Key is inserted in steering lock

Step

Inspection

Action

1



Inspect the door lock/unlock operation
using the transmitter.



Does it operate normally?

Yes

Inspect the following parts, and repair or replace.



BCM

(See BODY CONTROL MODULE
(BCM) INSPECTION .)



Keyless control module (Vehicles with
advanced keyless system)

(See KEYLESS CONTROL MODULE
INSPECTION [ADVANCED KEYLESS
SYSTEM] .)

No

Go to the next step.

2



Inspect the open/close condition of the
doors and the liftgate.



Is the reason why they do not
lock/unlock because a door or the
liftgate is open?

Yes

System is normal (Does not operate when a door
or the liftgate is open).

No

Go to the next step.



Verify whether the key is in the
steering lock.

Yes

System is normal (Does not operate when the key
is inserted in the steering wheel lock)

2008 Mazda CX-9 Grand Touring

2008 BODY & ACCESSORIES Symptom Troubleshooting [Power Window System (Exterior Open/Close Function)] -

Mazda CX-9

Microsoft

Sunday, November 15, 2009 10:37:40 AM

Page 4

© 2005 Mitchell Repair Information Company, LLC.