Mazda CX-9 Grand Touring. Manual — part 594

NO.3 DOOR GLASS DOES NOT OPERATE USING THE REQUEST SWITCH
[POWER WINDOW SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)]

POSSIBLE CAUSE CHART

DIAGNOSTIC PROCEDURE

DIAGNOSTIC PROCEDURE

3



Is the reason why they do not
lock/unlock because the key is
inserted in the steering lock?

No

Go to the next step.

4



When the lock/unlock operation does
not operate for reasons other than the
above Steps 2 and 3.

Yes

Inspect the following parts, and repair or replace.



Keyless control module

(See KEYLESS CONTROL MODULE
INSPECTION [ADVANCED KEYLESS
SYSTEM] )



Wiring harness between keyless control
module and BCM.

No

Reinspect for malfunction recurrence. If the

malfunction is not corrected, repeat the procedure

from Step 1.

3

Door glass does not operate using the request switch

POSSIBLE

CAUSE



Keyless control module malfunction



BCM malfunction



Open circuit in wiring harness between request switch and keyless control
module.



Any door or liftgate is open.



Key is inserted in steering lock.



Start knob is in a position other than LOCK position.

Step

Inspection

Action

1



Verify the door lock/unlock operation
by operating the request switch.



Does it operate normally?

Yes

Inspect the following parts, and repair or replace.



Keyless control module

(See KEYLESS CONTROL MODULE
INSPECTION [ADVANCED KEYLESS
SYSTEM] .)



BCM

2008 Mazda CX-9 Grand Touring

2008 BODY & ACCESSORIES Symptom Troubleshooting [Power Window System (Exterior Open/Close Function)] -

Mazda CX-9

Microsoft

Sunday, November 15, 2009 10:37:40 AM

Page 5

© 2005 Mitchell Repair Information Company, LLC.

NO.4 PASSENGER DOOR GLASS DOES NOT OPERATE [POWER WINDOW
SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)]

POSSIBLE CAUSE CHART

DIAGNOSTIC PROCEDURE

(See BODY CONTROL MODULE
(BCM) INSPECTION .)

No

Go to the next step.

2



Verify the open/close condition of the
doors and the liftgate.



Is the reason why they do not
lock/unlock because a door or the
liftgate is open?

Yes

The system is normal (When any door or the
liftgate is open, the system does not operate).

No

Go to the next step.

3



Verify the start knob position, or if the
key is in the steering lock.



Is the reason why the door
lock/unlock does not operate because
the start knob is in a position other
than LOCK, or the key is inserted?

Yes

The system is normal (When the start knob is in a
position other than LOCK, or the key is inserted in
the steering lock, the system does not operate).

No

Go to the next step.

4



The door lock/unlock does not operate
for reasons other than Steps 2 and 3
above.

Yes

Inspect the following parts, and repair or replace.



Keyless control module

(See KEYLESS CONTROL MODULE
INSPECTION [ADVANCED KEYLESS
SYSTEM] .)



Wiring harness between the request switch
and the keyless control module.

No

Reinspect for malfunction recurrence. If the

malfunction is not corrected, repeat the procedure

from Step 1.

4

Passenger door glass does not operate

POSSIBLE

CAUSE



Power window subswitch (passenger side) malfunction



Power window motor malfunction



Battery malfunction (low voltage)



Open circuit in wiring harness between power window main switch and power
window subswitch (passenger side)



power window initialization procedure error

2008 Mazda CX-9 Grand Touring

2008 BODY & ACCESSORIES Symptom Troubleshooting [Power Window System (Exterior Open/Close Function)] -

Mazda CX-9

Microsoft

Sunday, November 15, 2009 10:37:40 AM

Page 6

© 2005 Mitchell Repair Information Company, LLC.

DIAGNOSTIC PROCEDURE

NO.5 DOOR GLASS STOPS BEFORE FULLY OPENING/CLOSING [POWER
WINDOW SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)]

POSSIBLE CAUSE CHART

DIAGNOSTIC PROCEDURE

Step

Inspection

Action

1



Inspect the door glass operation by
operating the power window
subswitch (passenger side).



Does it operate normally?

Yes Go to the next step.

No

Inspect the following parts, and repair or replace.



Power window subswitch (passenger side)

(See POWER WINDOW SUBSWITCH

INSPECTION .)



Power window motor

(See POWER WINDOW MOTOR

INSPECTION .)



Battery (low voltage)

2



Inspect the door glass operation by
operating the power window
subswitch (passenger side).



Does it operate in auto?

Yes

Inspect the wiring harness between the power
window main switch and the power window
subswitch (passenger side).
If there is any malfunction, repair or replace the
applicable part.

No

Perform the power window initialization procedure.

(See POWER WINDOW INITIALIZATION

PROCEDURE .)

5

DOOR GLASS STOPS BEFORE FULLY OPENING/CLOSING

POSSIBLE

CAUSE



Power window main switch malfunction



Power window subswitch (passenger side) malfunction



Power window motor malfunction



Battery malfunction (low voltage)



Door glass improper installation



Power window initialization procedure error



Keyless control module malfunction



BCM malfunction



Keyless entry system signal reception error (outside operation area, radio
signal interference)

2008 Mazda CX-9 Grand Touring

2008 BODY & ACCESSORIES Symptom Troubleshooting [Power Window System (Exterior Open/Close Function)] -

Mazda CX-9

Microsoft

Sunday, November 15, 2009 10:37:40 AM

Page 7

© 2005 Mitchell Repair Information Company, LLC.

DIAGNOSTIC PROCEDURE

Step

Inspection

Action

1



Operate the door glass in auto/manual by
operating the power window main
switch/power window subswitch
(passenger side).



Does the door glass stop before fully
opening/closing using either operation?

Yes

Inspect the following parts, and repair or
replace.



Power window main switch

(See POWER WINDOW MAIN
SWITCH INSPECTION .)



Power window subswitch (passenger
side)

(See POWER WINDOW
SUBSWITCH INSPECTION .)



Power window motor)

(See POWER WINDOW MOTOR
INSPECTION .)



Battery (low voltage)



Door glass (Installation condition)

No

Go to the next step.

2



Inspect the operation of the door glass by
repeating Step 1 above.



Does the door glass stop before fully
opening/closing while in auto operation?

Yes

Perform the power window initialization
procedure. (See POWER WINDOW
INITIALIZATION PROCEDURE .)

No

Go to the next step.

3



Open the door glass by operating the
transmitter.



Does the door glass stop before fully
opening?

Yes

Inspect the following parts, and repair or
replace.



Keyless control module (Vehicles with
advanced keyless system)

(See KEYLESS CONTROL
MODULE INSPECTION
[ADVANCED KEYLESS
SYSTEM] .)



BCM

(See BODY CONTROL MODULE
(BCM) INSPECTION .)

No

Go to the next step.

Inspect the following parts, and repair or

2008 Mazda CX-9 Grand Touring

2008 BODY & ACCESSORIES Symptom Troubleshooting [Power Window System (Exterior Open/Close Function)] -

Mazda CX-9

Microsoft

Sunday, November 15, 2009 10:37:40 AM

Page 8

© 2005 Mitchell Repair Information Company, LLC.