Mazda Training manual — part 153

Dealing with Complaints

Curriculum Training

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4. Appointment scheduling service

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

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Dealing with Complaints

20

Curriculum Training

5. Personalised reception

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

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Dealing with Complaints

Curriculum Training

21

6. Complete repair order

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

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Dealing with Complaints

22

Curriculum Training

7. Workshop planning

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

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