Mazda Training manual — part 154

Dealing with Complaints

Curriculum Training

23

8. Customer service

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

–

–

–

–

–

–

–

–

–

–

–

–

Dealing with Complaints

24

Curriculum Training

9. Part pre-order

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

–

–

–

–

–

–

–

–

–

–

–

–

Dealing with Complaints

Curriculum Training

25

10. Repair order processing/quality

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

–

–

–

–

–

–

–

–

–

–

–

–

Dealing with Complaints

26

Curriculum Training

11. Invoicing

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

–

–

–

–

–

–

–

–

–

–

–

–