Mazda Training manual — part 111

Dealing with Complaints

Curriculum Training

17

2. Introduction of service personnel

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

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Dealing with Complaints

18

Curriculum Training

3. Active customer contact

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

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Dealing with Complaints

Curriculum Training

19

4. Appointment scheduling service

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

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Dealing with Complaints

20

Curriculum Training

5. Personalised reception

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

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