Mazda Training manual — part 112

Dealing with Complaints

Curriculum Training

21

6. Complete repair order

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

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Dealing with Complaints

22

Curriculum Training

7. Workshop planning

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

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Dealing with Complaints

Curriculum Training

23

8. Customer service

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

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Dealing with Complaints

24

Curriculum Training

9. Part pre-order

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

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