Mazda CX-30 (2021 year). Manual in english — page 17
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Excessive Speed Warning*
If the vehicle speed exceeds the speed
limit sign displayed in the active driving
display/instrument cluster, the area
around the speed limit sign flashes in
amber and the warning sound is
activated at the same time. If the
vehicle speed continues to exceed the
displayed speed limit sign, the
indication stops flashing and remains
on.
▼ Collision warning*
If there is a possibility of a collision
with a vehicle ahead, a warning sound
is activated at the same time as the
warning indications are displayed in
the instrument cluster or active driving
display.
▼ Door-ajar Warning Beep
A warning beep is activated if the
vehicle is driven with any door or
liftgate ajar. Drive the vehicle after
closing the doors and liftgate.
7-42
*Some models.
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If Trouble Arises
When Liftgate Cannot be Opened
(Without power liftgate)
When Liftgate Cannot be
Opened
▼ When Liftgate Cannot be Opened
If the battery is dead, the liftgate
cannot be unlocked and opened.
In this case, the liftgate can be
unlocked by taking care of the dead
battery situation.
Refer to Jump-Starting on page 7-13.
After performing this emergency
If the liftgate cannot be unlocked even
measure, have the vehicle inspected at
if the dead battery situation has been
an Authorized Mazda Dealer as soon
resolved, the electrical system may
as possible.
have a malfunction.
In this case, the liftgate can be opened
using the following procedure as an
emergency measure.
1. Wrap the end of a flathead
screwdriver in a cloth and remove
the cover on the interior surface of
the liftgate using it.
2. Turn the lever to the right to unlock
the liftgate.
(With power liftgate)
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If Trouble Arises
Active Driving Display Does Not Operate
If the Active Driving
Display Does Not
Operate*
▼ If the Active Driving Display Does
Not Operate
If the active driving display does not
operate, switch the ignition off and
then restart the engine. If the active
driving display does not operate even
with the engine restarted, have the
vehicle inspected at an Authorized
Mazda Dealer.
7-44
*Some models.
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If Trouble Arises
Windshield Wipers Operate at High Speed
Windshield Wipers
Operate at High Speed
▼ Windshield Wipers Operate at
High Speed
The windshield wipers may operate at
high speed if there is a problem with
the wiper control. If the windshield
wipers operate at high speed
regardless of the wiper switch
operation, have your vehicle inspected
by an Authorized Mazda Dealer.
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MEMO
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Customer Information and Reporting
8
Safety Defects
Important consumer information including warranties and add-
on equipment.
Customer Assistance
8-2
Cell Phones
8-19
Customer Assistance
Cell Phones Warning
8-19
(U.S.A.)
8-2
Customer Assistance
Event Data Recorder
8-20
(Canada)
8-7
Event Data Recorder (U.S.A. and
Customer Assistance (Puerto
Canada)
8-20
Rico)
8-10
Customer Assistance
Recording of Vehicle Data
8-21
(Mexico)
8-11
Recording of Vehicle Data
8-21
Mazda Importer/Distributors
Uniform Tire Quality Grading System
. . . . . . . . . . . 8-13
(UTQGS)
8-22
Importer/Distributor
8-13
Uniform Tire Quality Grading
System (UTQGS)
8-22
Reporting Safety Defects
8-14
Reporting Safety Defects
Tire Information (U.S.A.)
8-24
(U.S.A.)
8-14
Tire Labeling
8-24
Reporting Safety Defects
Location of the Tire Label
(Canada)
8-15
(Placard)
8-28
Tire Maintenance
8-30
Warranty
8-16
Vehicle Loading
8-31
Warranties for Your Mazda
Steps for Determining the Correct
. . . . . . . . . . .. 8-16
Load Limit
8-35
Outside the United States/
Canada
8-16
Declaration of Conformity
8-36
Registering Your Vehicle in A
Declaration of Conformity
Foreign Country (Except United
. . . . . . . . . . .. 8-36
States and Canada)
8-17
Add-On Non-Genuine Parts and
Accessories
8-18
8-1
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Customer Information and Reporting Safety Defects
Customer Assistance
▼
STEP 1: Contact Your Mazda
Customer Assistance
Dealer
(U.S.A.)
Discuss the matter with an Authorized
▼ Customer Assistance
Mazda Dealer. This is the quickest and
best way to address the issue.
Your complete and permanent
satisfaction is our business. We are
If your concern has not been
resolved by the CUSTOMER
here to serve you. All Authorized
Mazda Dealers have the knowledge
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
and the tools to keep your Mazda
contact the GENERAL MANAGER of
vehicle in top condition.
the dealership or the OWNER.
If you have any questions or
If it becomes necessary to have the
recommendations for improvement
components or wiring system for the
regarding the service of your Mazda
supplementary restraint system
vehicle or servicing by Mazda Dealer
modified to accommodate a person
personnel, we recommend that you
with certain medical conditions in
take the following steps:
accordance with a certified
NOTE
physician, go to STEP 2.
If it becomes necessary to have the
components or wiring system for the
▼ STEP 2: Contact Mazda North
supplementary restraint system
American Operations
modified to accommodate a person
If for any reason you feel the need for
with certain medical conditions in
further assistance after contacting your
accordance with a certified physician,
dealership management or it becomes
contact an Authorized Mazda Dealer.
necessary to have the components or
For more information, go to NHTSA
wiring system for the supplementary
website www.safercar.gov (VEHICLE
restraint system modified to
SHOPPERS > Air Bags > Air Bag FAQs >
accommodate a person with certain
Air Bag Deactivation).
medical conditions in accordance with
a certified physician, you can reach
Mazda North American Operations by
one of the following ways.
Log on: at www.MazdaUSA.com
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Customer Information and Reporting Safety Defects
Customer Assistance
Answers to many questions, including
▼
STEP 3: Contact Better Business
how to locate or contact a local Mazda
Bureau (BBB)
dealership in the U.S., can be found
Mazda North American Operations
here.
realizes that mutual agreement on
some issues may not be possible. As a
E-mail: click on “Contact Us” located
final step to ensure that your concerns
on the bottom of the page at
are being fairly considered, Mazda
www.mazdausa.com under “Help”
North American Operations has
agreed to participate in a dispute
By phone at: 1 (800) 222-5500
settlement program administered by
the Better Business Bureau (BBB)
By letter at:
system, at no cost to you the
ATTN: Customer Experience Center
consumer.
Mazda North American Operations
200 Spectrum Center Drive Suite 100
BBB AUTO LINE works with consumers
Irvine, California 92618
and the manufacturer in an attempt to
P.O. Box 19734
reach a mutually acceptable resolution
Irvine, CA 92623-9734
of any warranty related concerns. If the
BBB is not able to facilitate a
In order to serve you efficiently and
settlement they will provide an
effectively, please help us by providing
informal hearing before an arbitrator.
the following information:
1. Your name, address, and telephone
You are required to resort to BBB
number
AUTO LINE before exercising rights or
2. Year and model of vehicle
seeking remedies under the Federal
3. Vehicle Identification Number (17
Magnuson-Moss Warranty Act, 15
digits, noted on your registration or
U.S.C. § 2301 et seq. To the extent
title or located on the upper
permitted by the applicable state
driver's side corner of the dash)
“Lemon Law”, you are also required to
4. Purchase date and current mileage
resort to BBB AUTO LINE before
5. Your dealer's name and location
exercising any rights or seeking
6. Your question(s)
remedies under the “Lemon Law”. If
you choose to seek remedies that are
If you live outside the U.S.A., please
not created by the Magnuson-Moss
contact your nearest Mazda
Warranty Act or the applicable state
Distributor.
“Lemon Law”, you are not required to
first use BBB AUTO LINE.
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Customer Information and Reporting Safety Defects
Customer Assistance
The whole process normally takes 40
4.
In order to file a claim with BBB
days or less. The arbitration decision is
AUTO LINE, you will have to
not binding on you or Mazda unless
provide your name and address,
you accept the decision. For more
the brand name and vehicle
information about BBB AUTO LINE,
identification number (VIN) of your
including current eligibility standards,
vehicle, and a statement of the
please call 1-800-955-5100 or visit
nature of your problem or
the BBB website at www.bbb.org/
complaint. You will also be asked to
autoline.
provide: the approximate date of
your acquisition of the vehicle, the
Being truly committed to customer
vehicle's current mileage, the
satisfaction is more than a phrase with
approximate date and mileage at
Mazda. We hope to satisfy every
the time any problem(s) were first
customer directly, but if there is ever a
brought to the attention of Mazda
question about our decision, Mazda
or one of our dealers, and a
believes in providing a fast, fair and
statement of the relief you are
free method such as the BBB AUTO
seeking.
LINE to ensure Mazda delivers on our
5.
BBB AUTO LINE staff may try to
commitment to do the right thing for
help resolve your dispute through
our customers!
mediation. If mediation is not
successful, or if you do not wish to
▼ California Customers
participate in mediation, claims
1.
Mazda North American Operations
within the program's jurisdiction
participates in BBB AUTO LINE, a
may be presented to an arbitrator
mediation/arbitration program
at an informal hearing. The
administered by the Council of
arbitrator's decision should
Better Business Bureaus [3033
ordinarily be issued within 40 days
Wilson Boulevard, Arlington,
from the time your complaint is
Virginia 22201] through local Better
filed; there may be a delay of 7
Business Bureaus. BBB AUTO LINE
days if you did not first contact
and Mazda have been certified by
Mazda about your problem, or a
the Arbitration Certification
delay of up to 30 days if the
Program of the California
arbitrator requests an inspection/
Department of Consumer Affairs.
report by an impartial technical
2.
If you have a problem arising under
expert or further investigation and
a Mazda written warranty, we
report by BBB AUTO LINE.
encourage you to bring it to our
attention. If we are unable to
resolve it, you may file a claim with
BBB AUTO LINE. Claims must be
filed with BBB AUTO LINE within six
(6) months after the expiration of
the warranty.
3.
To file a claim with BBB AUTO LINE,
call 1-800-955-5100. There is no
charge for the call.
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Customer Information and Reporting Safety Defects
Customer Assistance
6.
You are required to use BBB AUTO
7.
California Civil Code Section
LINE before asserting in court any
1793.2 (d) requires that, if Mazda
rights or remedies conferred by
or its representative is unable to
California Civil Code Section
repair a new motor vehicle to
1793.22. You are also required to
conform to the vehicle's applicable
use BBB AUTO LINE before
express warranty after a reasonable
exercising rights or seeking
number of attempts, Mazda may be
remedies created by Title I of the
required to replace or repurchase
Magnuson-Moss Warranty Act, 15
the vehicle. California Civil Code
U.S.C. sec. 2301 et seq. If you
Section 1793.22 (b) creates a
choose to seek redress by pursuing
presumption that Mazda has had a
rights and remedies not created by
reasonable number of attempts to
California Civil Code Section
conform the vehicle to its
1793.22 or Title I of the
applicable express warranties if,
Magnuson-Moss Warranty Act,
within 18 months from delivery to
resort to BBB AUTO LINE is not
the buyer or 18,000 miles on the
required by those statutes.
vehicle's odometer, whichever
occurs first, one or more of the
following occurs:
The same nonconformity [a
failure to conform to the written
warranty that substantially impairs
the use, value or safety of the
vehicle] results in a condition that
is likely to cause death or serious
bodily injury if the vehicle is
driven AND the nonconformity
has been subject to repair two or
more times by Mazda or its
agents AND the buyer or lessee
has directly notified Mazda of the
need for the repair of the
nonconformity; OR
The same nonconformity has
been subject to repair 4 or more
times by Mazda or its agents
AND the buyer has notified
Mazda of the need for the repair
of the nonconformity; OR
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Customer Information and Reporting Safety Defects
Customer Assistance
The vehicle is out of service by
11.If you accept the arbitrator's
reason of repair of
decision, Mazda will be bound by
nonconformities by Mazda or its
the decision, and will comply with
agents for a cumulative total of
the decision within a reasonable
more than 30 calendar days after
time not to exceed 30 days after we
delivery of the vehicle to the
receive notice of your acceptance
buyer.
of the decision.
12.Please call BBB AUTO LINE at
1-800-955-5100 for further details
NOTICE TO Mazda AS REQUIRED
about the program.
ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite
100
Irvine, California 92618
ATTN: Customer Mediation
8.
The following remedies may be
sought in BBB AUTO LINE: repairs,
reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation for damages and
remedies available under Mazda's
written warranty or applicable law.
9.
The following remedies may not be
sought in BBB AUTO LINE: punitive
or multiple damages, attorneys'
fees, or consequential damages
other than as provided in California
Civil Code Section 1794 (a) and
(b).
10.You may reject the decision issued
by a BBB AUTO LINE arbitrator. If
you reject the decision, you will be
free to pursue further legal action.
The arbitrator's decision and any
findings will be admissible in a
court action.
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Customer Information and Reporting Safety Defects
Customer Assistance
▼
STEP 3: Contact the Mazda
Customer Assistance
Customer Relations Department
(Canada)
If still not substantially satisfied,
▼ Satisfaction Review Process
contact the Customer Relations
Department, Mazda Canada Inc., 55
Your complete and permanent
Vogell Road, Richmond Hill, Ontario,
satisfaction is of primary concern to
L4B 3K5 Canada TEL: 1 (800)
Mazda. All Authorized Mazda Dealers
263-4680.
have both the knowledge and tools to
Provide the Department with the
keep your Mazda in top condition. In
following information:
our experience, any questions,
problems, or complaints regarding the
1. Your name, address and telephone
operation of your Mazda or any other
number
general service transactions are most
2. Year and model of vehicle
effectively resolved by your dealer. If
3. Vehicle Identification Number
the cause of your dissatisfaction
(VIN). Refer to the Vehicle
cannot adequately be addressed by
Identification Number on page
normal dealership procedures, we
9-2 for the location of the VIN.
recommend that you take the
4. Purchase date
following steps:
5. Present odometer reading
6. Your dealer's name and location
▼ STEP 1: Contact the Mazda Dealer
7. The nature of your problem and/or
Discuss the matter with a member of
cause of dissatisfaction
dealership management. If the Service
Manager has already reviewed your
The Department, in cooperation with
concerns, contact the owner of the
the local Mazda Service
dealership or its General Manager.
Representative, will review the case to
determine if everything possible has
▼ STEP 2: Contact the Mazda
been done to ensure your satisfaction.
Regional Office
If you feel that you still require
Please recognize that the resolution of
assistance, ask the dealer Service
service problems in most cases
Manager to arrange for you to meet
requires the use of your Mazda
the local Mazda Service
dealer's service facilities, personnel
Representative. If more expedient,
and equipment. We urge you to follow
contact Mazda Canada Inc. Regional
the above three steps in sequence for
Office nearest you for such
most effective results.
arrangements. Regional Office address
and phone numbers are shown (page
8-9).
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Customer Information and Reporting Safety Defects
Customer Assistance
▼ Mediation/Arbitration Program
▼
Canadian Motor Vehicle
Arbitration Plan (CAMVAP)
Occasionally a customer concern
cannot be resolved through Mazda's
If a specific item of concern arises,
Customer Satisfaction Program. If after
where a solution cannot be reached
exhausting the procedures in this
between an owner, Mazda, and/or
manual your concern is still not
one of its dealers (that all parties
resolved, you have another option.
cannot agree upon), the owner may
wish to use the services offered by the
Mazda Canada Inc. participates in an
Canadian Motor Vehicle Arbitration
arbitration program administered by
Plan (CAMVAP).
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP
CAMVAP uses the services of Provincial
will advise you about how your
Administrators to assist consumers in
concern may be reviewed and resolved
scheduling and preparing for their
by an independent third party through
arbitration hearings. However, before
binding arbitration.
you can proceed with CAMVAP you
must follow your Mazda dispute
Your complete satisfaction is the goal
resolution process as outlined
of Mazda Canada Inc. and our dealers.
previously.
Mazda's participation in CAMVAP
makes a valuable contribution to our
achieving that goal. There is no charge
for using CAMVAP. CAMVAP results
are fast, fair and final as the award is
binding on both you and Mazda
Canada Inc.
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Customer Information and Reporting Safety Defects
Customer Assistance
CAMVAP is fully implemented in all
▼ Regional Offices
provinces and territories.
REGIONAL OFFICES
COVERING AREAS
Consumers wishing to obtain further
information about the Program should
MAZDA CANADA
contact the Provincial Administrator at
INC.
1 (800) 207-0685, or by contacting
WESTERN REGION
ALBERTA,
the Canadian Motor Vehicle
5011 275 STREET
BRITISH COLUMBIA,
Arbitration Plan Office at:
LANGLEY, BRITISH
MANITOBA,
COLUMBIA
SASKATCHEWAN,
Canadian Motor Vehicle Arbitration
V4W 0A8
YUKON
Plan
(778) 369-2100
235 Yorkland Boulevard, suite 300
1 (800) 663-0908
North York, Ontario
MAZDA CANADA
M2J 4Y8
ONTARIO,
INC.
NEW BRUNSWICK,
CENTRAL REGION
Provincial Administrators may be
NOVA SCOTIA,
55 VOGELL ROAD,
reached locally:
PRINCE EDWARD IS-
RICHMOND HILL,
LAND,
ONTARIO, L4B 3K5
Province/Territory
CAMVAP Number
NEWFOUNDLAND
1 (800) 263-4680
British Columbia & Yu-
1 (800) 207-0685
MAZDA CANADA
kon Territories
INC.
Alberta & Northwest
1 (800) 207-0685
QUEBEC REGION
Territories
6111 ROUTE TRANS-
Saskatchewan
1 (800) 207-0685
CANADIENNE
QUEBEC
POINTE CLAIRE, QUE-
Manitoba
1 (800) 207-0685
BEC
Ontario
1 (800) 207-0685
H9R 5A5
Atlantic Canada
1 (800) 207-0685
(514) 694-6390
Quebec
1 (800) 207-0685
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Customer Information and Reporting Safety Defects
Customer Assistance
▼ STEP 2
Customer Assistance
If, after following STEP 1, you feel the
(Puerto Rico)
need for further assistance, please
▼ Customer Assistance
contact your area's Mazda
representative.
Your complete and permanent
Refer to PUERTO RICO/U.S. Virgin
satisfaction is our business. That is why
Island on page 8-13.
all Authorized Mazda Dealers have the
knowledge and the tools to keep your
Please help us by providing the
Mazda vehicle in top condition.
following information:
If you have any questions or
recommendations for improvement
1. Your name, address, and telephone
regarding the service of your Mazda
number
vehicle or servicing by Mazda Dealer
2. Year and model of vehicle
personnel, we recommend that you
3. Vehicle Identification Number (17
take the following steps:
digits, noted on your registration or
title or located on the upper
▼ STEP 1
driver's side corner of the dash)
Discuss the matter with an Authorized
4. Purchase date and current mileage
Mazda Dealer. This is the quickest and
5. Your dealer's name and location
best way to address the issue. If your
6. Your question(s)
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the dealership or the
OWNER.
8-10
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Customer Information and Reporting Safety Defects
Customer Assistance
▼ Contact Your Mazda Dealer
Customer Assistance
Discuss the matter with an Authorized
(Mexico)
Mazda Dealer. This is the quickest and
▼ Customer Assistance
best way to address the issue.
If your concern has not been
Your complete and permanent
resolved by the CUSTOMER
satisfaction is our business. We are
RELATIONS, SALES, SERVICE, or
here to serve you. All Authorized
Mazda Dealers have the knowledge
PARTS MANAGER, then please
contact the GENERAL MANAGER of
and the tools to keep your Mazda
the dealership or the OWNER.
vehicle in top condition.
If it becomes necessary to have the
If you have any questions or
components or wiring system for the
recommendations for improvement
supplementary restraint system
regarding the service of your Mazda
modified to accommodate a person
vehicle or servicing by Mazda Dealer
with certain medical condition in
personnel, we recommend that you
accordance with a certified physician
take the following steps:
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any
modifications to this system.
Log on: at
Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.
E-mail: click on “Contactanos” at the
top of the page at
By phone at: 01 800 01 MAZDA
(62932)
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
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Customer Information and Reporting Safety Defects
Customer Assistance
Tel: Customer Assistance
01 800 01 MAZDA(62932).
In order to serve you efficiently and
effectively, please help us by providing
the following information:
1. Your name, address, and telephone
number
2. Year and model of vehicle
3. Vehicle Identification Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
▼ SAIPAN
Importer/Distributor
Pacific International Marianas, Inc.
▼ U.S.A.
(d.b.a. Midway Motors)
Mazda North American Operations
P.O. Box 887 Saipan, MP 96950
200 Spectrum Center Drive Suite 100
TEL: (670) 234-7524
Irvine, California 92618
P.O. Box 19734
Triple J Saipan, Inc.
Irvine, CA 92623-9734 U.S.A.
(d.b.a. Triple J Motors)
TEL: 1 (800) 222-5500 (in U.S.A.)
P.O. Box 500487 Saipan, MP
(949) 727-1990 (outside U.S.A.)
96950-0487
TEL: (670) 234-7133/3051
▼ CANADA
▼ AMERICAN SAMOA
Mazda Canada Inc.
Polynesia Motors, Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
TEL: (684) 699-9347
▼ PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto
Rico 00919-1850
TEL: (787) 641-1777
▼ MEXICO
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
▼ GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam
96931
TEL: (671) 649-6555
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Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (U.S.A.)
▼ Reporting Safety Defects
If you believe that your vehicle has a defect which could cause a crash or could
cause injury or death, you should immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying Mazda Motor Corporation
(Your Mazda Importer/Distributor).
If NHTSA receives similar complaints, it may open an investigation, and if it finds
that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in individual problems
between you, your dealer, or Mazda Motor Corporation (Your Mazda Importer/
Distributor).
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY:1-800-424-9153); go to http://www.safercar.gov; or write
to: Administrator, NHTSA, 1200 New Jersey Avenue, SE., Washington, DC, 20590.
You can also obtain other information about motor vehicle safety from http://
NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500
If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown
in this manual.
Refer to CANADA on page 8-13.
Refer to PUERTO RICO/U.S. Virgin Island on page 8-13.
Refer to MEXICO on page 8-13.
Refer to GUAM on page 8-13.
Refer to SAIPAN on page 8-13.
Refer to AMERICAN SAMOA on page 8-13.
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Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (Canada)
▼ Reporting Safety Defects
Canadian customers who wish to report a safety-related defect and concern to
Transport Canada, Defect Investigations and Recalls, may telephone the toll free
hotline 1-800-333-0510, or go to the Road Safety website at:
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Customer Information and Reporting Safety Defects
Warranty
Warranties for Your
Outside the United
Mazda
States/Canada
▼ Warranties for Your Mazda
▼ Outside the United States/Canada
New Vehicle Limited Warranty
Government regulations in the United
Powertrain Limited Warranty
States/Canada require that
Safety Restraint System Limited
automobiles meet specific emission
Warranty
regulations and safety standards.
Anti-perforation Limited Warranty
Therefore, vehicles built for use in the
Federal Emission Control Warranty/
United States/Canada may differ from
California Emission Control Warranty
those sold in other countries.
Emission Defect Warranty
The differences may make it difficult or
Emission Performance Warranty
even impossible for your vehicle to
Emission Control Warranty
receive satisfactory servicing in other
Replacement Parts and Accessories
countries. We strongly recommend
Limited Warranty
that you NOT take your Mazda outside
Tire Warranty
the United States/Canada.
NOTE
United States
Warranty information varies depending
However, in the event that you are
on the country. Refer to the Warranty
moving to Canada permanently,
Booklet for detailed warranty
Mazda vehicles built for use in the
information.
United States could be eligible for
exportation to Canada with specific
vehicle modifications to comply with
the Canadian Motor Vehicle Safety
Standards (CMVSS).
Canada
However, in the event that you are
moving to the United States
permanently, Mazda vehicles built for
use in Canada could be eligible for
exportation to the United States with
specific vehicle modifications to
comply with the United States Federal
Motor Vehicle Safety Standards
(FMVSS).
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Customer Information and Reporting Safety Defects
Warranty
NOTE
Registering Your Vehicle
The above is applicable for a
permanent import/export situation
in A Foreign Country
and not related to travelers on
(Except United States and
vacation.
Canada)
You may have the following problems
if you do take your vehicle outside of
▼ Registering Your Vehicle in A
the United States/Canada:
Foreign Country
Recommended fuel may be
Registering your vehicle in a foreign
unavailable. Any kind of leaded fuel
country may be problematic
or low-octane fuel will affect vehicle
depending on whether it meets the
performance and damage the
specific emission and safety standards
emission controls and engine.
of the country in which the vehicle will
Proper repair facilities, tools, testing
be driven. Consequently, your vehicle
equipment, and replacement parts
may require modifications at personal
may not be available.
expense in order to meet the
Please refer to your Manufacturer's
regulations.
Warranty Booklet for more
In addition, you should be aware of
information.
the following issues:
Satisfactory vehicle servicing may be
difficult or impossible in another
country.
The fuel specified for your vehicle may
be unavailable.
Parts, servicing techniques, and tools
necessary to maintain and repair your
vehicle may be unavailable.
There might not be an Authorized
Mazda Dealer in the country you plan
to take your vehicle.
The Mazda warranty is valid only in
certain countries.
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Customer Information and Reporting Safety Defects
Warranty
Be very careful in choosing and
Add-On Non-Genuine
installing add-on electrical
Parts and Accessories
equipment, such as mobile
telephones, two-way radios, stereo
▼ Add-On Non-Genuine Parts and
systems, and car alarm systems:
Accessories
Incorrectly choosing or installing
improper add-on equipment or
Non-genuine parts and accessories for
choosing an improper installer is
Mazda vehicles can be found in stores.
dangerous. Essential systems could be
These may fit your vehicle, but they are
damaged, causing engine stalling,
not approved by Mazda for use with
air-bag (SRS) activation,
Mazda vehicles. When you install
ABS/TCS/DSC inactivation, or a fire in
non-genuine parts or accessories, they
the vehicle.
could affect your vehicle's
performance or safety systems; the
Mazda assumes no responsibility for
Mazda warranty doesn't cover this.
death, injury, or expenses that may
Before you install any non-genuine
result from the installation of add-on
parts or accessories, consult an
non-genuine parts or accessories.
Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda
Dealer before you install non-genuine
parts or accessories:
Improperly designed parts or
accessories could seriously affect your
vehicle's performance or safety
systems. This could cause you to have
an accident or increase your chances of
injuries in an accident.
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Customer Information and Reporting Safety Defects
Cell Phones
Cell Phones Warning
▼ Cell Phones Warning
WARNING
Please comply with the legal
regulations concerning the use of
communication equipment in vehicles
in your country:
Use of any electrical devices such as
cell phones, computers, portable
radios, vehicle navigation or other
devices by the driver while the vehicle
is moving is dangerous. Dialing a
number on a cell phone while driving
also ties-up the driver's hands. Use of
these devices will cause the driver to
be distracted and could lead to a
serious accident. If a passenger is
unable to use the device, pull off the
right-of-way to a safe area before use.
If use of a cell phone is necessary
despite this warning, use a hands-free
system to at least leave the hands free
to drive the vehicle. Never use a cell
phone or other electrical devices while
the vehicle is moving and, instead,
concentrate on the full-time job of
driving.
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Customer Information and Reporting Safety Defects
Event Data Recorder
NOTE:
Event Data Recorder
EDR data are recorded by your vehicle
(U.S.A. and Canada)
only if a non-trivial crash or near
crash-like situation occurs; no data are
▼ Event Data Recorder
recorded by the EDR under normal
driving conditions and no personal
This vehicle is equipped with an event
data (e.g., name, gender, age, and
data recorder (EDR). The main
crash location) are recorded. However,
purpose of an EDR is to record, in
other parties, such as law
certain crash or near crash-like
enforcement, could combine the EDR
situations, such as an air bag
data with the type of personally
deployment or hitting a road obstacle,
identifying data routinely acquired
data that will assist in understanding
during a crash investigation.
how a vehicle’s systems performed.
To read data recorded by an EDR,
The EDR is designed to record data
special equipment is required, and
related to vehicle dynamics and safety
access to the vehicle or the EDR is
systems for a short period of time,
needed. In addition to the vehicle
typically 30 seconds or less. The EDR in
manufacturer, other parties, such as
this vehicle is designed to record such
law enforcement, that have the special
data as:
equipment, can read the information if
How various systems in your vehicle
they have access to the vehicle or the
were operating;
EDR.
Whether or not the driver and
passenger safety belts were buckled/
Mazda will not disclose any of the data
fastened;
recorded in an EDR to a third party
How far (if at all) the driver was
unless:
depressing the accelerator and/or
A written agreement from the vehicle
brake pedal; and,
owner or the lessee is obtained
How fast the vehicle was traveling.
Officially requested by the police or
These data can help provide a better
other law enforcement authorities
understanding of the circumstances in
Used as a defense for Mazda in a
which crashes and injuries occur.
lawsuit, claim, or arbitration
Ordered by a judge or court
However, if necessary Mazda will:
Use the data for research on Mazda
vehicle performance, including
safety.
Disclose the data or the summarized
data to a third party for research
purposes without disclosing vehicle
or owner identification information.
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Customer Information and Reporting Safety Defects
Recording of Vehicle Data
Data handling
Recording of Vehicle
Mazda and its subcontracting parties
Data
may obtain and use the recorded data
for vehicle malfunction diagnosis,
▼ Recording of Vehicle Data
research and development, and quality
This vehicle is equipped with a
improvement.
computer which records the following
Mazda will not disclose or provide any
main vehicle data related to vehicle
of the obtained data to a third party
controls, operation, and other driving
unless:
conditions.
An agreement from the vehicle
owner (agreements from lessor and
Recorded data
lessee for leased vehicle) is obtained
Officially requested by the police or
Vehicle conditions such as engine
other law enforcement authorities
speed and vehicle speed
For statistical processing by a
Driving operation conditions such as
research institution after processing
accelerator and brake pedals, and
the data so that identification of the
information related to the
owner or the vehicle is impossible
environmental circumstances while
the vehicle is driven
Malfunction diagnosis information
from each on-vehicle computer
Information related to controls of
other on-vehicle computers
NOTE
The recorded data may vary depending
on the vehicle grade and optional
equipment. Voice and images are not
recorded.
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Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
Uniform Tire Quality
WARNING
Grading System (UTQGS)
The traction grade assigned to this tire
is based on braking (straight ahead)
▼ Uniform Tire Quality Grading
traction tests and does not include
System (UTQGS)
acceleration cornering (turning),
hydroplaning, or peak traction
This information relates to the tire
characteristics.
grading system developed by the U.S.
National Highway Traffic Safety
▼ Temperature-A, B, C
Administration for grading tires by
tread wear, traction, and temperature
The temperature grades A (the
performance.
highest), B, and C, represent the tire's
resistance to the generation of heat
▼ Tread Wear
and its ability to dissipate heat when
tested under controlled conditions on
The tread wear grade is a comparative
a specified indoor laboratory test
rating based on the wear rate of the
wheel.
tire when tested under controlled
Sustained high temperature can cause
conditions on a specified government
the material of the tire to degenerate
test course.
and reduce tire life, and excessive
For example, a tire graded 150 would
temperatures can lead to sudden tire
wear one-and-a-half times as well on
failure.
the government course as a tire graded
100.
Grade C corresponds to a level of
performance which all passenger
The relative performance of tires
vehicle tires must meet under the
depends upon the actual conditions of
Federal Motor Vehicle Safety Standard
their use, however, and may depart
No. 109. Grades B and A represent
significantly from the norm because of
higher levels of performance on the
variations in driving habits, service
laboratory test wheel than the
practices and differences in road
minimum required by law.
characteristics and climate.
▼ Traction-AA, A, B, C
The traction grades, from highest to
lowest, are AA, A, B, and C. These
grades represent the tire's ability to
stop on wet pavement as measured
under controlled conditions on
specified government test surfaces of
asphalt and concrete. A tire marked C
may have poor traction performance.
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Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
▼ UNIFORM TIRE QUALITY
WARNING
GRADING
Keep your vehicle's tires properly
Quality grades can be found where
inflated and not overloaded:
applicable on the tire sidewall
Driving with improperly inflated or
between tread shoulder and maximum
overloaded tires is dangerous.
section width.
Excessive speed, underinflation, or
For example:
excessive loading, either separately or
TREADWEAR 200 TRACTION AA
in combination, can cause heat
TEMPERATURE A
buildup and possible tire failure. The
UTQGS MARK (example)
temperature grade for this tire is
established for a tire that is properly
inflated and not overloaded.
These grades will be added to the
sidewalls of passenger vehicle tires
over the next several years according to
a schedule established by the NHTSA
and the tire manufacturers.
The grade of tires available as standard
or optional equipment on Mazda
vehicles may vary with respect to
grade.
ALL PASSENGER VEHICLE TIRES MUST
CONFORM TO THESE GRADES AND
TO ALL OTHER FEDERAL TIRE-SAFETY
REQUIREMENTS.
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Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
14.Max. permissible inflation pressure
Tire Labeling
P215/65R15 95H is an example of a
▼ Tire Labeling
tire size and load index rating. Here is
Federal law requires tire manufacturers
an explanation of the various
to place standardized information on
components of that tire size and load
the sidewall of all tires. This
index rating. Note that the tire size and
information identifies and describes
load index rating may be different from
the fundamental characteristics of the
the example.
tire and also provides a tire
P
identification number for safety
standard certification and in case of a
Indicates a tire that may be installed on
recall.
cars, SUVs, minivans and light trucks as
designated by the Tire and Rim
▼ Information on Passenger Vehicle
Association (T&RA).
Tires
NOTE
Please refer to the sample below.
If your tire size does not begin with a
letter this may mean it is designated by
either ETRTO (European Tire and Rim
Technical Organization) or JATMA
(Japan Tire Manufacturing
Association).
215
“215” is the nominal width of the tire
in millimeters. This three-digit number
gives the width in millimeters of the
tire from sidewall edge to sidewall
edge. In general, the larger the
1. SAFETY WARNING
number, the wider the tire.
2. Passenger car tire
3. Nominal width of tire in millimeters
65
4. Ratio of height to width (aspect
“65” is the aspect ratio. This two-digit
ratio)
number indicates the tire's ratio of
5. Radial
height to width.
6. Run-flat tire
7. Rim diameter code
R
8. TIN: U.S. DOT tire identification
“R” is the tire construction symbol. R
number
indicates “Radial ply construction”.
9. Load index & speed symbol
10.Severe snow conditions
15
11.Tire ply composition and materials
“15” is the wheel rim diameter in
used
inches.
12.Max. load rating
13.Tread wear, traction and
temperature grades
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Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
95
U.S. DOT Tire Identification Number
(TIN)
“95” is the Load Index. This two-or
three-digit number indicates how
This begins with the letters “DOT”
much weight each tire can support.
which indicates the tire meets all
federal standards. The next two
H
numbers or letters are the plant code
“H” is the speed rating. The speed
where it was manufactured, and the
rating denotes the maximum speed for
last four numbers represent the week
which the use of the tire is rated.
and year the tire was manufactured.
For example, the numbers 457 means
Letter Rating
Speed Rating
the 45st week of 1997. After 2000 the
Q
99 mph
numbers go to four digits. For
example, the number 2102 means the
R
106 mph
21th week of 2002. The other
S
112 mph
numbers are marketing codes used at
T
118 mph
the manufacturer's discretion. This
information is used to contact
U
124 mph
consumers if a tire defect requires a
H
130 mph
recall.
V
149 mph
Tire Ply Composition and Materials
W
168* mph
Used
Y
186* mph
The number of plies indicates the
number of layers of rubber-coated
* For tires with a maximum speed capability over
fabric in the tire. In general, the greater
149 mph, tire manufacturers sometimes use the
the number of plies, the more weight a
letters ZR. For tires with a maximum speed
tire can support. Tire manufacturers
capability over 186 mph, tire manufacturers
also must indicate the tire materials,
always use the letters ZR.
which include steel, nylon, polyester,
M+S or M/S: Mud and Snow
and other.
AT: All Terrain.
Maximum Load Rating
AS: All Season. The “M+S” or “M/S”
This number indicates the maximum
indicates that the tire has some
load in kilograms and pounds that can
functional use in mud and snow.
be carried by the tire.
Maximum Permissible Inflation
Pressure
This number is the greatest amount of
air pressure that should ever be put in
the tire under normal driving
conditions.
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Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
Tread Wear, Traction and Temperature
SAFETY WARNING
Grades
The following safety warning appears
Tread wear: The tread wear grade is a
on the tire's sidewall.
comparative rating based on the wear
SERIOUS INJURY MAY RESULT FROM:
rate of the tire when tested under
EXPLOSION OF TIRE/RIM ASSEMBLY
controlled conditions on a specified
DUE TO IMPROPER
government test course. For example,
MOUNTING-MATCH TIRE
a tire graded 150 would wear one and
DIAMETER TO RIM DIAMETER;
one-half (1 1/2) times as well on the
NEVER EXCEED 40 psi (275 kPa) TO
government course as a tire graded
SEAT BEADS-ONLY SPECIALLY
100.
TRAINED PERSONS SHOULD
Traction: The traction grades, from
MOUNT TIRES.
highest to lowest are AA, A, B, and C.
TIRE FAILURE DUE TO
The grades represent the tire's ability
UNDER-INFLATION/
to stop on wet pavement as measured
OVERLOADING/DAMAGE-FOLLOW
under controlled conditions on
OWNER'S MANUAL AND PLACARD
specified government test surfaces of
IN VEHICLE-FREQUENTLY CHECK
asphalt and concrete. A tire marked C
INFLATION PRESSURE AND INSPECT
may have poor traction performance.
FOR DAMAGE.
Temperature: The temperature grades
are A (the highest), B and C,
▼ Information on Temporary Tires
representing the tire's resistance to the
Please refer to the sample below.
generation of heat and its ability to
dissipate heat when tested under
controlled conditions on a specified
indoor laboratory test wheel.
Snow Tires
In some heavy snow areas, local
governments may require true snow
tires, those with very deeply cut tread.
These tires should only be used in pairs
or placed on all four wheels. Make
sure you purchase snow tires that are
the same size and construction type as
1. Temporary tires
the other tires on your vehicle.
2. Nominal width of tire in millimeters
3. Ratio of height to width (aspect
ratio)
4. Diagonal
5. Rim diameter code
6. Load index & speed symbol
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Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
T115/70D16 90M is an example of a
Letter Rating
Speed Rating
tire size and load index rating. Here is
M
81 mph
an explanation of the various
components of that tire size and load
index rating. Note that the tire size and
load index rating may be different from
the example.
T
Indicates a tire that may be installed on
cars, SUVs, minivans and light trucks as
designated by the Tire and Rim
Association (T&RA).
115
“115” is the nominal width of the tire
in millimeters. This three-digit number
gives the width in millimeters of the
tire from sidewall edge to sidewall
edge. In general, the larger the
number, the wider the tire.
70
“70” is the aspect ratio. This two-digit
number indicates the tire's ratio of
height to width.
D
“D” is the tire construction symbol. D
indicates “diagonal ply construction”.
16
“16” is the wheel rim diameter in
inches.
90
“90” is the Load Index. This two-or
three-digit number indicates how
much weight each tire can support.
M
“M” is the speed rating. The speed
rating denotes the maximum speed for
which the use of the tire is rated.
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