Honda CR-V Hybrid (2022 year). Manual in english — page 42

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Reporting Safety Defects

In the U.S.
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to
notifying American Honda Motor Co., Inc.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists
in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or American Honda Motor Co., Inc.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-
9153); go to

http://www.safercar.gov

; or write to: Administrator, NHTSA, 1200 New Jersey Avenue, SE.,

Washington, DC 20590. You can also obtain other information about motor vehicle safety from

http://www.safercar.gov

.

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Emissions Testing

Testing of Readiness Codes

Your vehicle has readiness code as part of the onboard self diagnostic system.
Some states use these codes for testing to verify whether your vehicle’s emissions
components are working properly.
The codes may not be read properly if testing is performed just after the 12-volt
battery has gone dead or been disconnected.

To check if they are set, set the power mode to ON, without turning the power
system on. The malfunction indicator lamp will come on for several seconds. If it
then goes off, the readiness codes are set. If it blinks five times, the readiness codes
are not set.

If you are required to have your vehicle tested before the readiness codes are ready,
prepare the vehicle for retesting by doing the following:

1.

Fill the gas tank to approximately 3/4 full.

2.

Park the vehicle and leave the power system off for six hours or more.

3.

Make sure the ambient temperature is between 40°F and 95°F (4°C and 35°C).

4.

Turn the power system on.

1

Testing of Readiness Codes

The readiness codes are erased when the 12-volt
battery is disconnected, and set again only after
several days of driving under a variety of conditions.

If a testing facility determines that the readiness
codes are not set, you may be requested to return at
a later date to complete the test.

If the testing facility determines the readiness codes
are still not set, see a dealer.

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5.

Select a nearby, lightly traveled major highway where you can maintain a speed
of 50 to 60 mph (80 to 97 km/h) for at least 20 minutes. Drive on the highway in

(

D

. Do not use cruise control. When traffic allows, drive for 90 seconds without

moving the accelerator pedal. (Vehicle speed may vary slightly; this is okay.) If you
cannot do this for a continuous 90 seconds because of traffic conditions, drive for
at least 30 seconds, then repeat it two more times (for a total of 90 seconds).

6.

Drive in city or suburban traffic for at least 10 minutes. When traffic conditions
allow, let the vehicle coast for several seconds without using the accelerator pedal
or the brake pedal.

7.

Park the vehicle and leave the power system off for 40 minutes.

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Warranty Coverages

■

U.S. Owners

Your new vehicle is covered by these warranties:

New Vehicle Limited Warranty –

covers your new vehicle, except for the

emissions control systems and accessories, against defects in materials and
workmanship.

Emissions Control Systems Defects Warranty and Emissions Performance
Warranty –

these two warranties cover your vehicle’s emissions control systems.

Time, mileage, and coverage are conditional. Please read your warranty booklet for
exact information.

Seat Belt Limited Warranty –

a seat belt that fails to function properly is covered

by a limited warranty. Please read your warranty booklet for details.

Rust Perforation Limited Warranty –

all exterior body panels are covered against

rusting from the inside out for the specified time period, regardless of mileage.

Accessory Limited Warranty –

Honda accessories are covered under this

warranty. Time and mileage limits depend on the type of accessory and other
factors. Please read your warranty booklet for details.

Replacement Parts Limited Warranty –

covers all Honda replacement parts

against defects in materials and workmanship.

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Replacement 12-Volt Battery Limited Warranty –

provides prorated coverage

for a replacement battery purchased from your dealer.

Replacement Muffler Lifetime Limited Warranty –

provides coverage for as

long as the purchaser of the muffler owns the vehicle.

Restrictions and exclusions apply to all these warranties. Please read the Honda
warranty information booklet that came with your vehicle for precise information on
warranty coverages. Your vehicle’s original tires are covered by their manufacturer.
Tire warranty information is in a separate booklet.

■

Statement on Warranty Coverage for Aftermarket and Recycled Parts

The Magnuson-Moss Warranty Act, 15 U.S.C. s.2301 et seq., makes it illegal for
motor vehicle manufacturers to void a motor vehicle warranty or deny warranty
coverage solely because an aftermarket or recycled part has been used to repair the
vehicle or someone other than the authorized service provider performed service on
the vehicle. This provision does not apply to a new motor vehicle purchased solely
for commercial or industrial use.

Under federal law, a manufacturer may deny warranty coverage and charge for repairs
to a vehicle if it is discovered that an aftermarket or recycled part installed on the
vehicle is defective or was installed incorrectly and caused damage to another part of
the vehicle otherwise covered under warranty. The Federal Trade Commission requires
that a manufacturer demonstrate that an aftermarket or recycled part or service
performed by a person other than an authorized service provider caused damage to
another part of the vehicle otherwise covered under warranty before denying
warranty coverage. Additionally, federal law allows a manufacturer to void a motor
vehicle warranty or deny warranty coverage if the manufacturer provides the article or
service to consumers free of charge under the warranty or the manufacturer has
secured a waiver from the Federal Trade Commission.

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■

EPA Contact Information

An owner may obtain further information concerning emission warranties or report
violations of the terms of the emission warranties by contacting:

Director,
Light-Duty Vehicle Center,
U.S. Environmental Protection Agency,
Attention: Warranty Claim
2000 Traverwood Drive,
Ann Arbor, MI 48105;
complianceinfo@epa.gov

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Authorized Manuals

■

Service Express

For electronic copies of service publications, you can purchase a subscription to
Service Express. Visit

www.techinfo.honda.com

for pricing and options.

■

For U.S. Owners

Manuals can be purchased from Helm Incorporated. You can order a manual by
phone at 1 (800) 782-4356 (credit card orders only), or online at

www.helminc.com

.

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Customer Service Information

Honda dealership personnel are trained professionals who should be able to deal
with any problems you may encounter with your vehicle. If, however, you are faced
with a problem that they cannot resolve to your satisfaction, contact Honda
Customer Services.

U.S. Owners

American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop CHI-5
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: 1 (800) 999-1009

In Puerto Rico and the U.S. Virgin Islands

Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: 1 (787) 620-7546

1

Customer Service Information

When you call or write, please give us the following
information:

•

Vehicle Identification Number

2

Vehicle Identification Number (VIN),
Engine Number, Motor Number, and
Transmission Number

P. 670

•

Date of purchase

•

Odometer reading of your vehicle

•

Your name, address, and telephone number

•

A detailed description of the problem

•

Name of the dealer who sold the vehicle to you

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Requirements to access Pandora

®

•

Latest version of the Pandora app
installed on your Android, Blackberry, or
iPhone.

•

Registered Pandora account (you can
create a free account at

www.pandora.com

<

http://www.pandora.com/

> or on your

smartphone)

•

Connection to the internet via Wi-Fi or
cellular data network.

■

Disclaimer of Pandora

®

Limitations

•

Access to Pandora requires an active
internet connection

•

Ability to access Pandora through this
system is subject to change without
notice

•

Certain functionality of Pandora service is
not available when accessing the service
through this system including, but not
limited to, creating new stations, deleting
stations, emailing current stations,
buying tracks, viewing additional text
information, logging in to Pandora, and
adjusting Cell Network Audio Quality.
Pandora internet radio is a music service
not affiliated with HONDA. More
information is available at

http:// www.pandora.com

<

http://www.pandora.com/

>. Pandora,

the Pandora logo, and the Pandora trade
dress are trademarks or registered
trademarks of Pandora Media, Inc., used
with permission.

•

Mobile access requires a smartphone
with an active data plan. Standard data
rates may apply.

•

Pandora is only available in the United
States.