Skoda Superb (2021 year). Manual in english — page 8

154 Online Services › ŠKODA Connect
Set the maximum speed for trailer operation to cor-
Online Services
rectly calculate the route time.
Tap
Route guidance Trailer Maximum speed for trailers.
ŠKODA Connect
Set the maximum speed for the trailer.
Regulations
Setting navigation announcements
The rights and obligations of the contracting parties
Tap
navigation announcements.
with regard to the provision of these services are
Select and set the desired menu item.
regulated in an independent agreement. Current le-
Show preferred POI categories
gal documents regarding the ŠKODA Connect serv-
Favourite POI categories are displayed on the map
ices can be found on the ŠKODA Connect Portal and
and provided in the destination search.
the ŠKODA Connect application.
Tap
Basic functions Define preferred POI categories.
Set favourite categories.
Functionality
Setting home address
ŠKODA Connect services allow you to connect the
The defiÄed destination of the home address is dis-
vehicle to the online world. They thus represent an
played in the overview of recommended destina-
extension of the vehicle and Infotainment functions.
tions.
The ŠKODA Connect services are not part of the ve-
Tap
Basic functions Enter home address.
hicle's equipment. These will be published separately
Setting business address
on the ŠKODA Connect Portal website, in the ŠKO-
The defiÄed destination of the business address is
DA Connect application or in Infotainment, if Info-
displayed in the overview of recommended destina-
tainment allows this.
tions.
The offer of ŠKODA Connect services depends on
the type of vehicle and its trim level, Infotainment
Tap
Basic functions Enter business address.
and country.
Switching demo mode on / off
In demo mode, the route guidance from the starting
ŠKODA Connect website
The ŠKODA Connect website contains e.g. the cur-
point of the demo mode to the selected destination
rent information on the ŠKODA Connect services,
is simulated.
the reference to the ŠKODA Connect Portal or the
When the function is switched on, Infotainment is-
option to download the ŠKODA Connect application.
sues a query before the start of route guidance as to
whether the route guidance should be carried out in
The website is opened after reading the following
QR code or the reference:
the normal way or in demo mode.
Tap on Basic functions Demo mode .
DefiÄiÄg the starting point of the demo mode
Select or locate the desired destination to be the
starting point of demo mode.
In the displayed destination details, tap More
ŠKODA Connect Portal website
The ŠKODA Connect Portal website enables, for ex-
Updating the navigation database
ample, user registration, ordering of ŠKODA Connect
services, service management or remote access to
Information for updating the navigation database
the vehicle.
must be requested from a ŠKODA partner.
The website is opened after reading the following
Automatic update
QR code or the reference:
Infotainment automatically carries out an update if
the following conditions are met:
The “Infotainment Online” online services are ac-
tivated.
An update of the navigation database for the cur-
rent vehicle position or route destination is availa-
ble.
Determining the navigation database version
Tap
System information.
Online Services › ŠKODA Connect application 155
Requirements
ŠKODA Connect application
Terms of use of the ŠKODA Connect services
Functionality
Applies to Infotainment Swing.
ŠKODA Connect application
A user is registered in the vehicle.
The ŠKODA Connect application enables, for exam-
The ŠKODA Connect services are active.
ple, user registration, ordering of ŠKODA Connect
A registered user is authorized to use the ŠKODA
services or remote access to the vehicle.
Connect services.
The application can be downloaded to the mobile de-
The protection level set for sending personal data
vice after scanning the following QR code or link:
enables the use of the ŠKODA Connect services.
Terms of use of the ŠKODA Connect services
Applies to Infotainment Bolero, Amundsen and Co-
lumbus.
A main user is registered in the vehicle.
The ŠKODA Connect services are active.
A currently logged in user is authorized to use the
Requirements
ŠKODA Connect services.
The protection level set for sending personal data
The user has one ŠKODA ID account linked to the
enables the use of the ŠKODA Connect services.
vehicle.
Availability of the ŠKODA Connect services
The ŠKODA Connect services are active in the
Availability depends on the following conditions:
vehicle.
Cellular networks through which the connection to
the ŠKODA Connect services is ensured are availa-
User registration and activation of the
ble.
ŠKODA Connect services
The availability, functioning, connection speed
and technology used in the mobile network can
Functionality
be differeÄt in the respective countries and are
Applies to Infotainment Swing.
dependent on the mobile network operator.
In areas where this is iÄsuffiŽieÄt signal, e.g. in un-
User registration will provide you with a ŠKODA ID
derground garages, functionality may be limited.
user account that can be used in all ŠKODA applica-
The ŠKODA Connect services are available for your
tions and services.
vehicle, infotainment and the respective country.
User registration for the ŠKODA Connect services
The availability can be checked on the following
can be done at the following locations.
ŠKODA Connect website:
ŠKODA Connect Portal website
ŠKODA Connect application
Applies to Infotainment Bolero, Amundsen and Co-
lumbus.
User registration will provide you with a ŠKODA ID
user account that can be used in all ŠKODA applica-
Availability status of the ŠKODA Connect services
tions and services.
The availability of the services is indicated by the col-
User registration for the ŠKODA Connect services
our of the symbol in the status bar on the Infotain-
can be done at the following locations.
ment screen.
ŠKODA Connect Portal website
White - ŠKODA Connect services are available.
ŠKODA Connect application
Grey - ŠKODA Connect services are not available.
Infotainment, if it supports this function
When registering, create an S-PIN.
You will need the S-PIN to register for certain ŠKO-
DA Connect services as well as to register for the
protected user account.
156 Online Services › Setting personal data protection
Settings
Follow the instructions in the Infotainment screen.
User registration
Applies to Infotainment Swing.
Setting personal data protection
User registration and activation of online services
Personal data
ŠKODA Connect take place on the website ŠKODA
Connect Portal or in the application ŠKODA Con-
Personal customer data is collected, processed and
nect.
used by ŠKODA AUTO in accordance with the provi-
sions of the generally binding legal provisions.
To complete registration, access to the e-mail box
entered during registration is required.
The current declaration on the protection of person-
al data can be found on the following website:
Activation of online services
Applies to Infotainment Swing.
In order to aktivieren ŠKODA Connect online serv-
data
ices, proceed as follows:
Turn on the ignition and switch on Infotainment.
Select the following menu:
ŠKODA Connect (Online Services) Registration.
As a contracting party with regard to the use of the
Enter and ŽoÄfirm the registration PIN you have re-
ŠKODA Connect services, you must ensure the pro-
ceived during user and vehicle registration on the
tection of personal data and the right to privacy.
ŠKODA Connect Portalwebsite or in the ŠKODA
Inform the vehicle user and passengers that the vehi-
Connect application.
cle is transmitting user data and using localization
Wait for the registration completion message to
services. Failure to provide information can violate
appear.
the rights of vehicle users and passengers.
oÄfirm any messages on the screen.
Localisation services include, for example, informa-
Register users in Infotainment
tion on the last parking position, area ÄotifiŽatioÄ or
Applies to Infotainment Bolero, Amundsen and Co-
speed ÄotifiŽatioÄ.
lumbus.
If the passengers do not agree to the use of the lo-
calization services, switch off the services by setting
Switch on the Infotainment and in the displayed
the respective protection level for personal data.
welcome window tap Switch users Register and follow
the instructions on the screen.
Or:
Functionality
New user Register and follow the in-
User and vehicle data as well as information from the
structions on the screen.
localization services are sent when using the ŠKODA
To complete registration, access to the e-mail box
Connect services.
entered during registration is required.
The level of protection for personal data set iÄĔueÄ-
Activate ŠKODA Connect services when register-
Žes what is sent.
ing the main user
Applies to Infotainment Bolero, Amundsen and Co-
Applies to Infotainment Bolero, Amundsen and Co-
lumbus.
lumbus.
The set level of protection for personal data iÄĔueÄ-
After the main user has been registered, the Info-
Žes data transmission using eSIM.
tainment prompts you to activate ŠKODA Connect
services.
This does not affeŽt data transmission of a device
connected via WLAN.
To complete the activation, it is necessary to have
two original vehicle keys with you.
Follow the instructions in the Infotainment screen.
Settings
Activate ŠKODA Connectservices of another log-
The legally required services, e.g. emergency call,
ged in user
cannot be switched off.
Applies to Infotainment Bolero, Amundsen and Co-
Every vehicle user can set the protection level of
lumbus.
personal data.
Become primary user .
Online Services › Setting personal data protection 157
it is necessary to activate localisation services for the
A
Tapping the icon displays a menu for setting the
full function of some ŠKODA Connect services.
protection level of personal data.
Applies to Infotainment Bolero, Amundsen and Co-
Set the level of protection for personal data
lumbus.
Applies to Infotainment Swing.
The level of protection of personal data is linked to
ŠKODA Connect (online services) Privacy and services .
the user account. After the user has logged on, this is
Set the desired level of protection of personal da-
set according to the level last set.
ta.
Settings in the control centre
Tap Set-up in user management
Applies to Infotainment Swing.
Applies to Infotainment Bolero, Amundsen and Co-
Open the Infotainment
lumbus.
control centre by hold-
Privacy and service management .
ing down the bar at the
Set the desired level of protection of personal da-
top of the screen and
ta.
pulling it down.
Maximum privacy
Applies to Infotainment Swing.
All ŠKODA Connect services other than the serv-
ices you are currently using are switched off.
All localization services are switched off. The vehi-
cle position information is not shared.
Maximum privacy
Applies to Infotainment Bolero, Amundsen and Co-
lumbus.
All ŠKODA Connect services other than the serv-
ices you are currently using are switched off.
Example of display in Infotainment Swing
All localization services are switched off. The vehi-
A
Tapping the icon displays a menu for setting the
cle position information is not shared.
protection level of personal data.
Information transmission via eSim is switched off.
Detailed information on the protection levels of
No online updates available.
personal data
No location
Settings in the control centre
Applies to Infotainment Swing.
Applies to Infotainment Bolero, Amundsen and Co-
All localization services ŠKODA Connect are
lumbus.
switched off. The vehicle position information is
Open the Infotainment
not shared.
control centre by hold-
No location
ing down the bar at the
Applies to Infotainment Bolero, Amundsen and Co-
top of the screen and
lumbus.
pulling it down.
All localization services ŠKODA Connect are
switched off. The vehicle position information is
not shared.
Information transmission via eSim is switched on.
All functions that require a connection via eSIM are
active.
Use location
Applies to Infotainment Swing.
Localization services ŠKODA Connect are enabled.
Information on vehicle position is not provided to
other people.
Information on the vehicle position is not available
Display example in Infotainment Amundsen
on the ŠKODA Connect Portal web pages and in
the ŠKODA Connect application.
158 Online Services › User management
Use location
Therefore, we recommend deleting the previous
Applies to Infotainment Bolero, Amundsen and Co-
main user. Then, log in with your own user account
lumbus.
and set yourself as the main user of the vehicle.
Localization services ŠKODA Connect are enabled.
If you register a new user and select yourself as the
Information on vehicle position is not provided to
main user during registration, the previous main user
other people.
is automatically overwritten.
Information on the vehicle position is not available
The type of user and vehicle information to be
on the ŠKODA Connect Portal web pages and in
sent can be iÄĔueĎed by setting the protection level
the ŠKODA Connect application.
of personal data.
Information transmission via eSim is switched on.
All functions that require a connection via eSIM are
active.
Functionality
Applies to Infotainment Bolero, Amundsen and Columbus.
Share my location
Applies to Infotainment Swing.
User accounts
User Management displays the accounts of the last
Localization services ŠKODA Connect are enabled.
active users. The following activities can be carried
The vehicle position information is available for all
out in user management:
services which need to know the vehicle’s position.
Information on the vehicle position is available on
Select a user account
the ŠKODA Connect Portal web pages and in the
Register user
ŠKODA Connect application.
Active ŠKODA Connect services
Share my location
Add and remove user accounts
Applies to Infotainment Bolero, Amundsen and Co-
Set the main users
lumbus.
Set account security
Localization services ŠKODA Connect are enabled.
The vehicle position information is available for all
Overview
services which need to know the vehicle’s position.
Applies to Infotainment Bolero, Amundsen and Columbus.
Information on the vehicle position is available on
the ŠKODA Connect Portal web pages and in the
Main user
ŠKODA Connect application.
The main user provides a registered user with activa-
ted ŠKODA Connectservices and a vehicle associ-
Information transmission via eSim is switched on.
ated with his account.
All functions that require a connection via eSIM are
active.
The main user can take full advantage of the person-
alisation features.
Collection of anonymised data
Applies to Infotainment Bolero, Amundsen and Co-
The main user has full control over the settings and
lumbus.
operation of the vehicle.
When the protection level of personal data is set
All settings are saved in the main user's personal on-
line account.
Use location and Share my location the vehicle can collect
and send anonymised data to improve the services
User with a ŠKODA Connect online account
of selected third parties.
The user was not selected by the main user, but has
It is exclusively anonymous data without any connec-
his own ŠKODA Connect online account.
tion to the speŽifiŽ vehicle, the vehicle owner or oth-
The user can take full advantage of the personalisa-
er authorized users.
tion features.
All settings are saved in the registered user's person-
al online account.
User management
Guest
What you should be mindful of
A guest account is anonymous and will in no way
Applies to Infotainment Bolero, Amundsen and Columbus.
synchronise with ŠKODA Connect services.
When buying an older vehicle with ŠKODA Connect
All changes to settings related to this account are
services, it is possible that the services are active and
stored exclusively in the vehicle.
the main user is the previous owner of the vehicle.
The previous owner can still have the possibility to
control the vehicle functions and receive information
about the users and the vehicle.
Online Services › User management 159
Requirements
A
User name
Applies to Infotainment Bolero, Amundsen and Columbus.
B
Turn off logging in to the account using the S-PIN
The following conditions must be met for unlimited
C
Display of user account management
use of the management of user accounts and their
Display information about the S-PIN
synchronization with online accounts:
Display information about restoring the S-PIN
A main user with active ŠKODA Connect services
is registered in Infotainment.
User verifiŽatioÄ by entering the S-PIN can be
The ŠKODA Connect services are available.
switched oÄ/off in the menu item
Pro-
tect user profile Protect user profile with S-PIN will be switched
oÄ/off.
Operation
Applies to Infotainment Bolero, Amundsen and Columbus.
Restore S-PIN
Your S-PIN can be restored on the ŠKODA Connect
Log in user
Portal website or in the ŠKODA Connect application.
After switching on the ignition ignition and Infotain-
ment are switched on, the introductory login screen
After restoring the S-PIN, register again for the
for the last user account used is displayed.
correct functioning of the ŠKODA Connect appli-
cation in the vehicle as the main user.
The introductory log on screen cannot be skip-
If you are the main user in several vehicles, register
ped. Without registering, the Infotainment cannot be
again in each vehicle.
used.
Log out user
oÄfirm the log-in.
When the ignition is switched off, the logout screen
When you log in to a secure user account, enter
is displayed, in which the selected vehicle functions
the S-PIN and ŽoÄfirm the login.
can be viewed.
Or:
When the time interval expires, the logout screen is
Select the menu item for switching user.
switched of and the user is automatically logged off.
A menu containing available users is displayed.
Select the desired account.
Settings
When you log in to a secure user account, enter
Applies to Infotainment Bolero, Amundsen and Columbus.
the S-PIN and ŽoÄfirm the login.
User management
Or:
Tap
Select the menu item for switching user.
A menu containing available users is displayed.
If you are a new user tap New user to register the
user.
Follow the instructions in the Infotainment screen.
Log in to the protected user account
Some user accounts can be protected. Protected ac-
counts are shown in the user list with the icon .
To log in to the protected user account you need the
S-PIN created when creating the user account on
Details of the currently selected user
the ŠKODA Connect Portal website, in the ŠKODA
- A user account protected by the S-PIN
Connect application or when registering the user in
Infotainment.
Switch to another user / enter a new user
Settings
A
Online synchronization of the user account with
information about the last synchronization
Tap Become main user
Tap Become main user and follow the in-
structions on the screen.
160 Online Services › User account
Delete user
By deleting the registered vehicle in the user ac-
To display the user accounts, tap
De-
count on the website ŠKODA Connect Portal the
lete users .
user is also deleted in Infotainment.
To delete the user, select the user and ŽoÄfirm the
Changing the user
deletion.
Turn on the ignition and switch on Infotainment.
Deleting the main user account will delete the
Select the following menu:
shared user accounts.
ŠKODA Connect (Online Services) Registration.
Delete the current user account
New owner Change of owner .
Tap Delete user profile .
Enter and ŽoÄfirm the registration PIN code re-
oÄfirm the deletion.
ceived during registration of the new user and dur-
Delete all users
ing vehicle registration on the ŠKODA Connect
Resetting the Infotainment to the factory settings
Portal website.
will delete all user accounts.
If necessary, ŽoÄfirm the change by ŽoÄfirmiÄ£
Change main user ŽoÄfirm.
Turn on the ignition and switch on Infotainment.
Tap
Restore factory settings select and ŽoÄfirm the reset.
Personalisation
To check the factory reset was successful, we
Usage
recommend that you check the deletion of the user
accounts and the main user account.
Applies to Infotainment Bolero, Amundsen and Co-
lumbus.
User account
The personalisation service allows you to set, set and
store vehicle settings.
What you should be mindful of
The personalisation service is connected to the user
Applies to Infotainment Swing.
accounts. Any change to the set personalised func-
When buying an older vehicle with ŠKODA Connect
tions is automatically stored in the active user ac-
services, it is possible that the services are active and
count.
the main user is the previous owner of the vehicle.
If the vehicle is within range of a contractual mobile
The previous owner may also be able to control the
phone network, personalisable settings are stored in
vehicle functions and receive information about the
the ŠKODA ID online user account after the ignition
user and the vehicle.
is switched off.
Therefore, we recommend removing the previous
By registering for a user account in another ŠKODA
main user. Then log in with your own user account.
brand vehicle, the custom functions associated with
When you register a new user, the previous user is
the user account are set according to vehicle type,
automatically overwritten.
equipment and infotainment.
Conditions
Settings
Applies to Infotainment Swing.
Applies to Infotainment Bolero, Amundsen and Co-
For user account management, the availability of the
lumbus.
ŠKODA Connect services is indispensable.
Switch personalisation service on / off
Privacy settings and manage services .
Settings
In the displayed list of online services, select the
Applies to Infotainment Swing.
service personalisation.
Switch the service off / on.
Delete user
Turn on the ignition and switch on Infotainment.
Select the following menu:
Management of online services
ŠKODA Connect (Online Services) Registration.
Usage
Delete owner Delete .
oÄfirm the deletion.
The following activities can be carried out in service
management:
Online Services › eSIM data connection 161
Set protection of personal data
Show the list of online services
Show the list of available services
Applies to Infotainment Bolero, Amundsen and Co-
lumbus.
Receive information about the status of the serv-
ices
Privacy and service management .
Receive information about the validity of the serv-
Show details of services
ices
Select the desired service from the list of online
Switch the use of the services oÄ/off
services.
Details about the service may contain the following
Connection status of the online services
information and functions:
Status of the service
The connection status of the online services of ŠKO-
Reason for the unavailability of the service
DA Connect online services is indicated by an icon in
the status bar on the Infotainment screen.
Expiry date of the service's validity
Switch use of the service oÄ/off
Settings
Switch use of the service oÄ/off
Applies to Infotainment Swing.
ŠKODA Connect (Online Services) Privacy and services .
Select the desired service from the displayed list of
online services.
A
The ŠKODA Connect online services are availa-
Activate / deactivate the desired service.
ble.
The service can only be used if it is available.
B
The ŠKODA Connect online services are not
Switch use of the service oÄ/off
available.
Applies to Infotainment Bolero, Amundsen and Co-
C
The set personal data protection level
lumbus.
Maximum privacy
Privacy and service management .
No position data
Select the desired service from the displayed list of
online services.
Use my position
Activate / deactivate the desired service.
Share my position
The use of the service applies to all user ac-
counts. The service can only be used if it is available.
Conditions
Applies to Infotainment Swing.
eSIM data connection
A user with active ŠKODA Connect services is
Usage
registered in Infotainment.
The ŠKODA Connect services are available.
Applies to Infotainment Bolero, Amundsen and Co-
lumbus.
Applies to Infotainment Bolero, Amundsen and Co-
lumbus.
For ŠKODA Connect services, the prepaid e-SIM da-
ta connection for online services can be used.
A main user with active ŠKODA Connect services
is registered in Infotainment.
The data connection can be shared with another 8
The ŠKODA Connect services are available.
connected devices using Wi-Fi.
Further information on the function of the data con-
nection, user registration, availability of the data con-
Operation
nection and on the overview of the data plans and
countries, with the possibility of obtaining them, can
Show the list of online services
be found on the following website:
Applies to Infotainment Swing.
ŠKODA Connect (Online Services) Privacy and services .
162 Online Services › Online System Update
Operation
Download update
Turn on the ignition and switch on Infotainment.
Follow the instructions and information displayed
on the Infotainment screen.
oÄfirm the download in the Infotainment.
Operation
The download process can be cancelled at any time.
Applies to Infotainment Bolero, Amundsen and Co-
When the ignition is switched on again, the down-
lumbus.
load process is automatically restored.
The download time depends on the speed and quali-
Show ŠKODA Connect data packets
ty of the mobile network, the file size, and the type
Data connection Data packets .
of update.
The following information is displayed in the over-
view:
Install the update
Overview of the plans purchased
WARNING
The connectivity control unit (OCU) or Infotainment
Use of the data plans
may not function during installation.
The plan is valid
In this event, there are no emergency calls, no auto-
The validity of the plan expires when the plan is
matic emergency calls in the event of an accident
fully used or when the period of validity expires.
and none of the ŠKODA Connectservices will be
available.
Install the update while the vehicle is stationary.
Settings
Park the vehicle safely.
Applies to Infotainment Bolero, Amundsen and Co-
Switch off the ignition.
lumbus.
oÄfirm the software installation on the Infotain-
ment screen.
Switch the use of the ŠKODA Connect services
oÄ/off.
The vehicle can be left while the installation contin-
Data connection Integrated data connection (eSIM) .
ues.
Switch on the ignition and Infotainment after in-
stallation or return to the vehicle.
Online System Update
Check the message regarding successful installa-
tion on the Infotainment screen.
Usage
The emergency call indicator light does not light
The online update enables software updates for the
up during installation.
connectivity control unit (OCU) and supported Info-
After a successful installation, the emergency call
tainment type.
indicator lamp lights up green.
The Infotainment automatically indicates a possible
online update by showing a message on the Infotain-
ment screen. Infotainment also offers the option of
Requirements
downloading the update or postponing the down-
load process.
The following conditions must be met for a success-
ful update:
Further information on online updates, their availabil-
ity in the respective countries, on supported vehicles
The ignition and the Infotainment are switched
and Infotainment systems can be found on the fol-
on.
lowing website:
The ŠKODA Connect services were activated in
the vehicle.
The ŠKODA Connect services are available.
The vehicle has an internet connection.
The Maximum privacy is not set in the vehicle.
The online update is available in the relevant
country.
If the download of the update is postponed, the
option to download the update will be offered again
The charge state of the 12-volt vehicle battery is
the next time the ignition and Infotainment are
suffiŽieÄt.
switched on.
Online Services › Shop 163
Self-help
The availability of the services and functions de-
pends on the vehicle and Infotainment type as well
If any of the following events occur while download-
as being ŽouÄtrû-speŽifiŽ.
ing the update or during installation, please contact a
The following conditions must be met to activate
service provider:
new services and functions:
A message appears in the Infotainment screen re-
Infotainment supports the activation of new
garding an incorrect download or installation of the
services and functions.
update.
The vehicle trim level enables the use of new
The Infotainment screen goes out after switching
services or functions.
on.
The emergency call indicator lamp lights up red.
If a service or a function is linked to a trim level
that is not available with the vehicle, fiÄd out
from a specialist garage whether the vehicle trim
Shop
can be added.
The main vehicle user is logged on.
Usage
The ŠKODA Connect services are active.
Applies to Infotainment Bolero, Amundsen and Co-
The ŠKODA Connect services are available.
lumbus.
The charge state of the 12-volt vehicle battery is
suffiŽieÄt.
In Infotainment in the Shop menu, the following ac-
tivities can be carried out
An active data connection is required for certain
services or functions. The connection may be
Order new functions and services
chargeable.
Extend purchased functions and services
Activated services and functions are not linked to
Buy subsequent ŠKODA Connect data plans
the validity period of ŠKODA Connect services.
Devices connected via Wi-Fi can also access the
data plans.
Limitation
Further information on the data plans can be found
on the following website:
Applies to Infotainment Bolero, Amundsen and Co-
lumbus.
The functions are linked to the vehicle, not to the
main user account. These cannot be transferred to
any other vehicle in which the user logs on.
The functions and services can be subject to a run-
time limitation or even be unlimited.
Information call
The functions and services that are purchased are
Usage
available to all vehicle users.
The info call can be used if there are problems with
The functions and services can also be purchased
the ŠKODA Connectservices or for information re-
later on the website ŠKODA Connect Portal.
garding the products and services of the ŠKODA
brand.
Overview
Applies to Infotainment Bolero, Amundsen and Co-
Requirements
lumbus.
The ŠKODA Connect services are active.
Tap
The level of protection of personal data is not set
Select the desired function or service from the list
to Maximum privacy .
that is displayed.
To send information about the position of the ve-
hicle, the protection level of personal data must
be set to Share my position .
Requirements
Applies to Infotainment Bolero, Amundsen and Co-
lumbus.
164 Online Services › Breakdown call
Operation
Requirements
Press the button.
The service and the coupled functions are available
depending on the following conditions:
The service partner is chosen on the ŠKODA
Connect Portal website or in the ŠKODA Connect
application.
The vehicle type, vehicle equipment and Infotain-
ment type are supported.
The level of protection of personal data is not set
to Maximum privacy .
The ŠKODA Connect services are active.
The ŠKODA Connect services are available.
Breakdown call
Usage
Vehicle status report
The breakdown call can be used in the event of a
Usage
breakdown.
The vehicle health report function enables the vehi-
By pressing the key a connection is established
cle status to be tracked online.
with the ŠKODABreakdown Service. At the same
time, the vehicle sends information about the vehicle
The service is in the ŠKODA Connect application is
condition and the vehicle position.
available.
The available vehicle data includes, for example, the
distance travelled, selected warning messages or
Requirements
service inspection requirements.
The ŠKODA Connect services are active.
The level of protection of personal data is not set
Requirements
to Maximum privacy .
To send information about the position of the ve-
The service and the coupled functions are available
hicle, the protection level of personal data must
depending on the following conditions:
be set to Share my position .
The ŠKODA Connect services are active.
The set protection level for personal data that en-
ables the required data to be sent.
Operation
The ŠKODA Connect services are available.
Press the button.
Remote access to the vehicle
Usage
The service relating to remote access to the vehicle
offers the possibility of remotely controlling certain
vehicle functions and accessing vehicle information.
Available functions include, for example, the follow-
ing:
Trip overviews
Service schedules
NotifiŽatioÄ of the alarm triggering
Usage
Localisation service ÄotifiŽatioÄs (e.g.location, area
or speed ÄotifiŽatioÄs)
If the vehicle detects that a service visit is necessary,
Vehicle search, using horn and ĔashiÄ£ signals
it will automatically send this information to the
Remote-controlled vehicle locking and unlocking
service partner of your choice.
Operation of the auxiliary heating
The service partner will then contact you and sched-
ule the service visit with you.
Starting and driving › Start 165
Requirements
Starting and driving
The service and the coupled functions are available
Start
depending on the following conditions:
The vehicle type, vehicle equipment and Infotain-
Notes on starting
ment type are supported.
DANGER
The set protection level for personal data that en-
Danger of poisoning by exhaust gases!
ables the required data to be sent.
Do not run the engine in an enclosed space.
The ŠKODA Connect services are active.
Operating conditions
The ŠKODA Connect services are available.
The vehicle key is located in the vehicle interior.
NOTICE
Risk of key loss, possibly of key damage!
The system can detect the key even if it has been
forgotten on the vehicle roof.
Always keep the key with you.
Switching the ignition on and off
Press the starter button.
Starting the vehicle with manual transmission
Secure the vehicle with the parking brake.
Move the shift lever to the neutral position.
Keep the clutch pedal depressed.
Press the starter button.
Starting the vehicle with automatic transmission
Secure the vehicle with the parking brake.
Keep the brake pedal depressed.
Move the selector lever to position or .
Press the starter button.
In vehicles with diesel engines, the warning light
lights up after the ignition is switched
- glow plug
system on. The engine starts after
CAUTION
Danger of unexpected vehicle movement!
At temperatures below -10°C, start the vehicle
with the selector lever in the position.
Stopping the engine
Secure the vehicle with the parking brake.
Press the starter button.
WARNING
Steering lock hazard!
During a journey with the engine stopped, the igni-
tion must always be switched on.
NOTICE
Risk of engine overheating!
Do not switch the engine off immediately at the
end of your journey after the engine has been run-
ning at high loads. Leave it to run at an idling speed
for about 1 minute.
166 Starting and driving › Starting issues
Starting issues
Functionality
Troubleshooting
If the system determine that the engine is not nee-
ded when the vehicle stops, it turns off the engine
NOTICE
and starts it again when moving off.
Danger of engine damage!
Vehicle with manual transmission
Do not start the vehicle by towing.
A system-related engine sõitŽh-off occurs when
The engine does not start
stopping, when switching the gear lever into the
Switch off the ignition.
neutral position, and when releasing the clutch pedal.
Wait 30 seconds and repeat the starting proce-
A system-related engine start occurs when the
dure.
clutch pedal is pressed down.
If the engine does not start, use the jump start ca-
bles with the 12 volt vehicle battery of another ve-
Vehicle with automatic transmission
A system-related engine sõitŽh-off occurs when the
hicle » page 203 or seek the help of a specialist ga-
brake pedal is actuated and the engine is stopped.
rage.
A system-related engine start occurs when the ac-
The engine does not start, the display shows a
celerator pedal is pressed down. When the Auto
message regarding the immobilizer
Hold function is deactivated, a system-related en-
Use the other vehicle key.
gine start occurs after releasing the brake pedal.
If the engine does not start, seek the help of a spe-
cialist garage.
Status display in the instrument cluster display
- Engine is switched off via the START-STOPP
Starting is not possible with the starter button, the
system
system did not detect the key
illuminates
- Engine is not switched off via the START-
STOPP system due to operating conditions
that are not met
Press the starter but-
ton with the key.
Display of detailed information in the infotainment
If the engine does not
screen
start, seek the help of a
Vehicle status
specialist garage.
Or:
Vehicle status
Operating conditions
The key might not be detected if the battery in
Some conditions are systemic and can neither be in-
the key is nearly discharged or the signal is faulty.
ĔueĎed nor recognised. Therefore, the system may
react differeÄtlû in situations which seem identical
The engine cannot be turned off with the starter
from the driver's perspective.
button
The driver must fulfil the following conditions.
Hold the starter button or press twice.
The driver's door is closed.
The radiator fan keeps running even after the en-
gine has stopped
The driver has fastened the seat belt.
The radiator fan can continue to run for approxi-
The driving speed was higher than 4 km/h after
mately 10 minutes after the engine is stopped. This
the last stop.
is not a defect.
The engine makes noises after the cold start
Settings
The increased running noise is due to the brieĔû in-
creased engine speed. This is not a defect.
Automatic activation
Upon start-up of the engine.
By selecting the driving mode Eco » page 169, Op-
START STOP
eration.
Usage
Deactivate/activate system
Press the button.
The START-STOPP system reduces polluting emis-
sions and the CO2emissions and saves fuel.
Starting and driving › Manual gearbox 167
When the system is deactivated, the symbol illumi-
In mode, the gear is changed at higher speeds
nates in the button
than in mode.
If a system-related engine sõitŽh-off occurs and the
Choose between and
(spring-loaded posi-
system is deactivated, the engine will start.
tion)
Moving the selector lever out of the or position
lights up - the selector lever is locked
Troubleshooting
The engine does not switch off when stopping, or
Press the brake pedal,
it starts before starting up
and at the same time,
The system has detected that the engine is running.
press the button in the
selector lever.
Manual gearbox
Operation
NOTICE
Danger of engine damage!
Shift into higher gear before reaching the red area
WARNING
of the rev counter scale.
Risk of the stationary vehicle rolling away automati-
NOTICE
cally!
Danger of gearbox damage!
When the selector lever is in the
position, po-
sition or in manual shift mode, secure the vehicle
Depress the clutch pedal all the way down.
with the brake.
If not in the process of changing gear, do not leave
your hand on the gearshift lever.
Engaging reverse gear
Operation
Stop the vehicle.
Starting up
Depress the clutch pedal completely.
Keep the brake pedal depressed.
Move the shift lever to the neutral position.
Start the engine.
Push the gearshift lever down.
Press the button in the selector lever and set it to
Set this completely to the left.
the desired position.
Wait brieĔû.
Release the brake pedal and press the accelerator
Engage reverse gear.
pedal lightly.
Speeding up while driving (kick-down)
Automatic gearbox
Fully depress the accelerator.
Stopping temporarily (e.g. at a junction)
Lever positions
Leave the selector lever in the
position and se-
Parked vehicle
cure the vehicle with the brake pedal.
The drive wheels are
Stopping
locked.
Keep the brake pedal depressed.
Only set the posi-
Secure the vehicle with the parking brake.
tion when the vehi-
Press the button in the selector lever and set it to
cle is stationary.
the position.
Reverse gear
Turn off the engine.
Only set the posi-
Driving in neutral
tion when the vehi-
If the system detects that no gear is engaged while
cle is stationary.
driving, it automatically switches to neutral position.
Neutral
There is no transmission of engine power to the
will be displayed in the instrument cluster.
wheels.
Requirements for driving in neutral position
Forward drive / sports program
mode is chosen.
The gear is changed automatically.
Neither the accelerator nor the brake pedal is
pressed.
168 Starting and driving › Automatic gearbox
The vehicle speed is 20-130 km/h.
Troubleshooting
There is no device connected to the trailer sock-
The selector lever cannot be moved out of posi-
et.
tion in the normal way
Acceleration on start-up (launch control)
Manually unlock the selector lever » page 168.
This function allows maximum acceleration during
Gearbox overheated
start-up.
illuminates together with
Select mode or manual shift mode.
Disable the TCS » page 176.
or
Keep the brake pedal depressed.
illuminates together with
Fully depress the accelerator.
Message regarding the gearbox overheating
Release the brake pedal.
You may continue driving, exercising appropriate
The vehicle drives with maximum acceleration.
caution.
Manually switching gear with the selector lever
illuminates together with
To turn on, put the selector lever in the
posi-
tion to the right (to the left for right-hand drive ve-
or
hicles).
To turn off, put the selector lever back in the
illuminates together with
position.
Message regarding the gearbox overheating
+
Changing up a gear
Stop driving! Stop the vehicle and stop the engine.
After the indicator light goes out, your journey can
-
Changing down a
continue.
gear
If the warning light does not go out, stop driving!
Seek the help of a specialist garage.
Gearbox impaired
illuminates together with
or
Manually changing gear with the shift paddles on
illuminates together with
the steering wheel
Message regarding the gearbox in emergency
mode
-
Changing down a
gear
You may continue driving, exercising appropriate
+
Changing up a gear
caution.
Immediately seek the help of a specialist garage.
To switch on the shift
paddle, press
- or
+.
illuminates together with
To turn off the shift
or
paddle, hold + .
illuminates together with
If none of the shift pad-
Message regarding a gearbox fault
dles are pressed for a
certain time, manual shift mode turns off automati-
Stop driving! Seek the help of a specialist garage.
cally.
Starting up a vehicle that is stuck
If the engine threatens to over-rev
Adjust the selector lever between
and . The
The gearbox automatically changes to the next
vehicle will then start to rock and be easier to free.
higher gear.
The transmission prevents changing to the next
lower gear.
Manual release of automatic gearbox
Secure the vehicle with the parking brake.
Open the stowage compartment in the front cen-
tre console.
Starting and driving › Vehicle driving mode 169
Insert a Ĕat-head
Offroad mode
screwdriver or push a
similar tool into the
Offroad mode is suitable for driving on non-paved
gap in the area of ar-
roads. But even with Offroad mode switched on,
row A .
your vehicle is never a true SUV.
Carefully loosen and
The following brake and stabilisation systems
lift the quadrant cover.
change in Offroad mode.
ESC.
ASR.
EDL.
Press on the plastic
ABS.
part in the direction of
the arrow and at the
When switched on Offroad mode lights up and
same time press the
in the instrument cluster.
button on the selector
lever.
Operation
Put the selector lever
in position.
Select driving mode
Press the
button.
In the Infotainment, a driving mode menu appears.
Vehicle driving mode
Usage
The driving mode offers the possibility of adapting
the driving behaviour to the desired driving style.
Overview
Information about the selected driving mode is dis-
A
Information on the system settings of the cur-
played in the status bar in the Infotainment screen as
rently selected mode/system settings for the se-
well as in the digital instrument cluster.
lected Individual mode
B
Driving mode menu
Eco mode
Eco mode is suitable for a relaxed style of driving and
Tap the relevant function surface B .
helps to save fuel.
Or:
Comfort mode
Press the
button again.
Comfort mode is suitable for driving on roads with
After switching on the ignition, Normal mode is
poorer surface or for long motorway journeys.
automatically selected.
Normal mode
Troubleshooting
The Normal mode is suitable for a conventional driv-
ing.
Adaptive DCC suspension faulty
illuminates together with
Sport mode
The Sport mode is suitable for a sporty driving.
or
illuminates together with
Individual mode
Drive on, exercising appropriate caution. Seek
The Individual mode allows the individual ŽoÄfi£ura-
the help of a specialist garage.
tioÄ of certain vehicle systems.
170 Starting and driving › Economical driving style
Economical driving style
Tapping the screen near the value E displays the
average fuel consumption during the last 30 mi-
Tips for economical driving and evaluation of
nutes of driving.
driving economy
F
Information about the current driving
Tips for economical driving
Economical driving style
Avoid unnecessary acceleration and braking.
The speed has a negative effeŽt on fuel con-
Follow the gear recommendation in the display of
sumption
the instrument cluster.
The ride is not steady
Avoid full acceleration and too high speeds.
Recommended gear
Avoid engine idling during longer periods of sta-
tionary time.
In Infotainment it is possible to display up to
Do not warm up the engine while the vehicle is sta-
three consumers that are currently making up the
tionary. If possible, start your journey as soon as
largest share of fuel consumption.
the engine starts.
Convenience consumers
Observe the prescribed tyre pressure » page 211.
Or:
Convenience consumers
Remove unnecessary ballast.
Remove the roof rack when it is not needed.
Consumption-friendly driving
Switch on electric consumers only for as long as
In the following situations, a small reduction in fuel
necessary.
consumption occurs. lights up in the instrument
Do not leave the windows open while driving.
cluster.
Active cylinder management has temporarily disa-
Display of evaluation in the infotainment screen
bled some cylinders in the engine (applies to cer-
DriveGreen
tain engine types).
Or:
A vehicle with automatic transmission rolls in neu-
DriveGreen
tral position.
Towing a trailer
What you should be mindful of
WARNING
When driving with a trailer, special care is required!
NOTICE
With frequent towing, the vehicle is excessively loa-
ded so this must also be checked between service
A
Display of steady driving
intervals.
When driving steadily, the display is located near
the green dot.
Recommendations for using a trailer
Adjust the tyre pressure on the vehicle for full load.
B
Leaf
Do not exceed the maximum permissible total
The greener the leaf, the more economic the
weight of the vehicle and the combination weight
driving style. Tapping the screen near the leaf
speŽified in the technical vehicle documentation
displays tips for reducing fuel consumption and
(e.g. in the vehicle registration documentation, in
energy consumption.
the COC document) and on the type plate.
C
Driving efficieÄcû chart
For trailer operation, consider the current load con-
Each bar indicates driving effiŽieĎû in 5 second
dition of the vehicle as well as the distribution of
increments. The current bar is on the left. The
the load in the trailer. The coupled trailer increases
higher the green bars, the more economical the
the rear axle load and can therefore reduce the
driving style.
payload.
D
Point value (0-100)
Adjust the headlight range of the headlights ac-
The higher the indicated value, the more eco-
cording to the load status of the vehicle. The front
nomical the driving style. Tapping the screen
of the vehicle may lift up when a trailer is being
near the value D displays a rating for the last 30
towed and the headlights may dazzle other road
users.
minutes of driving.
A speed of 100 km/h should not be exceeded.
E
Average fuel consumption
Starting and driving › T
owing a trailer
171
Reduce the speed by releasing the accelerator
Select a lower gear before descending to also use
pedal as soon as a pendulum movement of the
the braking force of the engine.
trailer is noticeable. Never attempt to stop the
Distribution of the load over the vehicle and trailer
trailer from swaying by accelerating.
combination
If the traffiŽ area behind the trailer can not be
Secure heavy objects against slipping, as close to
viewed, install additional exterior mirrors.
the trailer axle as possible.
Apply the brakes in good time. If the trailer is fitted
Transport small and light objects in the luggage
with a trailer brake, apply the brakes gently at first,
compartment.
then brake firmlû. This will avoid brake jolts result-
ing from the trailer wheels locking.
Permitted trailer loads
The details in the technical vehicle documentation take precedence over the information in this Owner's Man-
ual.
WARNING
Risk of an accident!
Do not exceed the permissible trailer load.
Engine type
Gearbox
Permissible trailer load,
Permissible trailer load, un-
braked (kg) a)
braked (kg)
Superb
Superb Com-
Superb
Superb Com-
bi
bi
1.4 l/110 kW TSI
DSG b)
1600
1600
720
730
Manual gear-
1600
1600
730
740
1.5 l/110 kW TSI
box
DSG b)
1600
1600
730
740
2.0 l/140 kW TSI
DSG b)
1800
1800
750
750
2.0 l/162 kW TSI
DSG b)
2000
2000
750
750
2.0 l/206 kW TSI
DSG b) 4x4
2200
2200
750
750
2.0 l/90 kW TDI CR
DSG b)
1500
1500
750
750
Manual gear-
2000
2000
750
750
2.0 l/110 kW TDI CR
box
DSG b)
2000
2000
750
750
2.0 l/130 kW TDI CR
DSG b)
2000
2000
750
750
DSG b)
2000
2000
750
750
2.0 l/147 kW TDI CR
DSG b) 4x4
2200
2200
750
750
a)
With gradients up to 12%.
b)
Automatic dual-clutch transmission.
172 Starting and driving › Towing eye and towing procedure
Towing eye and towing procedure
Towing lug
Removing the front cap
Press on the cap and
remove it.
WARNING
Risk of accident!
Use a braided synthetic fibre rope for towing. Do
not use a twisted tow rope.
NOTICE
Removing the rear cap
Always keep the tow rope taut during towing.
Press on the cap and
Do not exceed a towing distance of 50 km.
remove it.
NOTICE
Danger of gearbox damage!
If the gearbox no longer contains any oil, the vehi-
cle must only be towed with the front axle raised
clear of the ground or transported on a special
breakdown vehicle.
Vehicles with automatic transmission must not be
towed without the ignition switched on or with the
rear axle raised.
Installing the towing eye
Where should the tow rope or the tow bar be se-
Screw in the towing
cured?
eye.
At the front towing eye
Insert the wheel
At the rear towing eye
wrench or similar ob-
ject through the tow-
On the ball bar of the factory-installed towing
hitch
ing eye.
Tighten the towing
For vehicles with faŽtorû-fitted towing device, at
eye.
the back there is no mount for a screw-in towing
eye.
Information for the driver of the towing vehicle
After the towing process
Drive slowly and smoothly.
Unscrew the towing eye.
Only accelerate once the rope is taut.
Insert the cover cap.
Information for the driver of the towed vehicle
Move the shift lever to the neutral position or the
Towing the vehicle
selector lever to the position.
If it is not possible to start the engine, switch on
WARNING
the ignition!
Risk of accident!
The tow rope must not be twisted.
WARNING
Risk of accident!
When towing, drive at a speed of max. 50 km/h.
When the ignition is switched off, the brake booster
and the power steering do not work. In addition,
there is a risk that the steering lock will engage.
If it is not possible to start the engine, switch on
the ignition!
Starting and driving › Brakes 173
Brakes
WARNING
Danger of brake failure!
What you should be mindful of
If the brake Ĕuid change date is exceeded, heavy
braking may cause vapour bubbles to form in the
WARNING
brake system.
Problems and faults with the brake system can ex-
tend the braking distance of the vehicle!
DANGER
Troubleshooting
Danger of a functional restriction of the brake boos-
Brake Ĕuid level is too low
ter!
illuminates
When braking in a vehicle with manual transmis-
sion, when the vehicle is in gear and at low revs,
Stop driving! Seek the help of a specialist ga-
depress the clutch pedal.
rage.
DANGER
Brake system and anti-lock braking system faulty
Danger of the brakes overheating!
illuminates together with
Do not depress the brake pedal unless braking is
Stop driving! Seek the help of a specialist ga-
required.
rage.
If the original front spoiler is damaged, ensure the
air supply to the front brakes is guaranteed.
Worn brake pads
illuminates
Inspecting the brake Ĕuid level
Drive to a specialist garage, exercising ap-
propriate caution.
Test conditions
The vehicle is on a horizontal surface
Reduced braking effect
The engine is off
Damp, frozen, salt-affeŽted or corroded brakes can
impair the braking effeŽt.
Checking
Clean the brakes by braking several times if traffiŽ
The fill level must be
conditions allow it.
within the marked range.
When the engine is stopped, the brake booster
If the level is below the
does not work
mark
, do not con-
Depress the brake pedal more forcefully.
tinue.
Do not refill liquid.
Seek the help of a spe-
Electric parking brake
cialist garage.
Operation
If the brake Ĕuid level is
too low, this will be indi-
WARNING
cated in the instrument cluster by the illumination of
Danger of key locking!
is displayed in the status bar. Nevertheless, we
The recessed grip for the fiģers in front of the
recommend checking the brake Ĕuid level regularly
button must remain empty.
directly at the reservoir.
Manual switch on
WARNING
Danger of brake failure!
Pull the button and
hold it.
If the Ĕuid level falls si£ÄifiŽaÄtlû within a short time
or drops below the mark
, the brake system may
The following symbols
have become leaky.
light up.
Stop driving! Seek the help of a specialist garage.
in the button.
SpecificatioÄ
in the instrument
The brake Ĕuid must comply with standard
cluster.
VW 501 14. This standard complies with the re-
quirements of the FMVSS 116 DOT4 standard.
Changing
Automatic shut-off
Have the brake Ĕuid replaced by a specialist garage.
The parking brake switches off automatically when
starting up.
174 Starting and driving › Auto Hold automatic holding function
If automatic sõitŽh-off is to be prevented, e.g. when
Emergency braking in case of faulty brake
starting off on a slope, keep the button pulled.
system
Conditions for automatic shutting down
Switching on
Driver's door is closed, in some cases, the driver's
Pull the button and
seat belt is also fastened
hold it.
Manual shut-down
The vehicle starts to
With the ignition
brake sharply and an
switched on, press the
acoustic signal is soun-
brake pedal and at the
ded.
same time push the
button.
Switching off
Release the button
Or:
Depress the accelerator pedal.
Troubleshooting
Parking brake error
Auto Hold automatic holding function
illuminates
Usage
Message regarding a parking brake error
Auto Hold automatically secures the vehicle from
Seek the help of a specialist garage.
rolling away when stopped.
Parking on a steep slope
Ĕashes
Functionality
NotifiŽatioÄ regarding parking position on a steep
WARNING
slope
Risk of an accident!
Go to another parking spot where there is less of a
Auto Hold is not able to stop the vehicle under all cir-
slope.
cumstances, such as on slippery ground, or on gradi-
ents.
Noise when using the parking brake
Noise when using the parking brake is normal. This is
Secure and release the vehicle
not a defect.
With Stop, the vehicle is automatically secured us-
ing Auto Hold. lights up in the instrument cluster.
The 12 volt vehicle battery is discharged, the park-
The brake pedal can be released.
ing brake cannot be switched off
With Start, the vehicle is automatically released us-
Connect the 12 volt vehicle battery to a power
ing Auto Hold.
source, such as the 12 volt vehicle battery of an-
other vehicle.
Automatic protection from the parking brake
Under certain circumstances, the vehicle can be se-
cured using the parking brake. lights up in the in-
strument cluster.
Operating conditions
The driver's door is closed.
The engine is running or has been switched off by
the START-STOPP system.
Auto Hold is activated.
On vehicles with an automatic gearbox, the selec-
tor lever is not in mode.

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