Volkswagen EOS (2015 year). Instruction — part 22

Engine control and emission control system

Introduction

In this section you’ll find information about:

Indicator lights

Catalytic converter

More information:

Shifting
Refueling
Fuel
Engine oil
Vehicle battery
Notice about data recorded by vehicle control modules
Towing

WARNING

The vehicle exhaust system and the catalytic converter get very hot. This can cause a fire and
serious personal injury.

Never park where parts of the hot exhaust system and catalytic converter could ignite

flammable materials, such as brush, leaves, dry grass, spilled fuel, etc.

Never apply additional undercoating or rust proofing on or near the exhaust manifold,

exhaust pipes, catalytic converter, or heat shields.

WARNING

California Proposition 65 Warning

Engine exhaust, some of its constituents, and certain vehicle components contain or emit

chemicals known to the State of California to cause cancer and birth defects and
reproductive harm. In addition, certain fluids contained in vehicles and certain products of
component wear contain or emit chemicals known to the State of California to cause cancer
and birth defects and reproductive harm.

Indicator lights

Please first read and note the introductory information and heed the WARNINGS

Lights

up

Possible cause

Proper response

Engine control malfunction (Electronic

Power Control).

Have engine checked immediately by an

authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Lights

up

Possible cause

Proper response

Engine control/monitoring system

malfunction (engine Malfunction Indicator

Light - MIL)

Ease off the accelerator. Carefully drive to the

nearest authorized Volkswagen dealer or

authorized Volkswagen Service Facility. Have

engine checked.

Flashes

Possible cause

Proper response

Misfire, which can damage the catalytic

converter.

Ease off the accelerator. Carefully drive to the

nearest authorized Volkswagen dealer or

authorized Volkswagen Service Facility. Have

engine checked.

When the ignition is switched on, several warning and indicator lights come on briefly for a function
check. They go out after a few seconds.

NOTICE

Failure to heed warning lights or text WARNINGS can result in vehicle damage.

As long as the indicator lights

or

are on, expect engine malfunctions, increased fuel

consumption, and loss of engine efficiency.

Catalytic converter

Please first read and note the introductory information and heed the WARNINGS

The catalytic converter provides exhaust gas after-treatment to help reduce pollutants in the exhaust
gas. To help ensure long service life of the exhaust system and gasoline engine catalytic converter:

Only use unleaded fuel.
Never completely empty the fuel tank.

Do not exceed the correct oil level

⇒ Engine oil.

Do not tow the vehicle to start it, but use a jump-start instead

⇒ Jump-starting.

If you experience misfires, loss of power or the engine is not running smoothly while driving, reduce
speed immediately and have the vehicle checked by an authorized Volkswagen dealer or authorized
Volkswagen Service Facility. Otherwise, gasoline could reach the exhaust system and get into the
atmosphere. The catalytic converter could also be damaged by overheating!

Frequently asked questions (FAQ)

If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.

Description

Possible causes, among

others

Possible remedy

Engine does not start.

Vehicle battery dead.

– Perform jump-start

– Charge vehicle battery

The wrong vehicle key is used.

Use a valid vehicle key

Fuel level too low.

Refuel

Vehicle cannot be locked

or unlocked using vehicle

key.

– Battery in the remote control

vehicle key is dead.

– Too far away from the

vehicle (out of range).

– Buttons have been pressed

too many times.

– Replace the battery in the remote

control vehicle key

– Move closer to vehicle.

– Synchronize vehicle key

– Lock or unlock vehicle manually

Unusual noises.

Cold engine, braking assist

systems, electronic steering

column lock.

Check the “Noises” entry in the index.

Odd driving behavior.

Assistance systems activated.

Check the “Assistance systems” entry

in the index.

DSG

®

Direct Shift Gearbox too

hot.

Stop vehicle as soon as you can safely

do so.

Front seats cannot be

adjusted with power

controls.

Vehicle battery dead.

Charge vehicle battery

Fuse blown.

Check fuse and replace if necessary

CSC roof will not move.

CSC roof malfunction.

Check whether any technical

requirement for opening and closing

the CSC roof is not met. If necessary

contact an authorized Volkswagen

dealer or an authorized Volkswagen

Service Facility.

Features do not work as

described in this manual.

Settings were adjusted in the

Volkswagen Information

System.

Check and reset to factory settings if

necessary

Description

Possible causes, among

others

Possible remedy

Headlights do not light up

the road as they should.

– Headlights incorrectly

adjusted.

– Light bulbs burned out.

– Low beams not switched on.

– Have the headlight range adjusted by
an authorized Volkswagen dealer or an

authorized Volkswagen Service

Facility.

– Change light bulbs

– Switch on low beams

Electrical consumers do

not work.

Vehicle battery charge too low.

Charge vehicle battery

Remaining fuel level too low.

Refuel

Fuse blown.

Check fuse and replace if necessary

Fuel consumption higher

than indicated.

– Short hauls.

– “Jumpy” accelerator pedal.

– Avoid short distance driving.

– Drive defensively.

– Accelerate smoothly.

Electrical loads switched on.

Switch off unnecessary loads.

Engine control malfunction.

Have the malfunction corrected

Tire pressure too low.

Adjust tire pressure

Driving in the mountains.

No direct corrective action possible.

Towing a trailer.

– Check use.

– Remove if not in use.

Driving with heavy payload.

No direct corrective action possible.

Driving at high engine speed.

Select a higher gear.

Lift points for the vehicle

Fig. 161 Front lift point for workshop hoist or floor jack.

Fig. 162 Rear lift point for workshop hoist or floor jack.

The vehicle may only be raised at the lift points shown in illustrations

⇒

fig. 161

and

⇒

fig. 162

. If the

vehicle is lifted at different points, vehicle damage

⇒ and serious injuries may occur ⇒

.

Workshop hoists that use fluid cushions (receiving platforms) must not be used for lifting the vehicle.

There are many precautions that have to be followed when lifting a vehicle on a workshop hoist or
floor jack. Do not try to lift a vehicle on a workshop hoist or floor jack unless you have the training,
knowledge, and experience to be able to do so safely.

Information about lifting the vehicle with the vehicle jack

⇒ Lifting the vehicle with the vehicle jack.

WARNING

Improperly lifting your vehicle with a workshop hoist or a floor jack can cause the vehicle to
fall off and cause serious personal injury.

Always read and heed the operating instructions from the floor jack manufacturer and

legal regulations if necessary before using the floor jack to lift the vehicle.

Never let anyone stay in the vehicle when it is being lifted or when it is off the ground.
Always lift your vehicle only at the designated lift points shown in the illustrations

⇒

fig. 161

and

⇒

fig. 162

. Not using the designated lift points can cause the vehicle to fall off

the floor jack when heavy parts such as the engine or transmission are removed.

Always make sure that the vehicle's lift points lie as flat as possible and centered on the

carrier plates of the floor jack.

Never start the engine when you have raised the vehicle on the floor jack. The engine

vibrations and vehicle movements could knock the vehicle off the floor jack.

If you must work under a vehicle raised on a floor jack, always make sure that the vehicle

is safely supported on safety stands intended for that purpose that are strong enough to
support the weight of the vehicle.

Never use the floor jack as a ladder or step ladder.
Always make sure that the weight of the vehicle is not heavier than the lifting capacity of

the floor jack and safety stands being used.

NOTICE

To help prevent serious vehicle damage, never lift the vehicle by the engine oil pan,

transmission housing, or by the front or rear axles or suspension.

To help prevent damage to the underbody or chassis, always insert a rubber pad between

the hoist and the lifting points. In addition make sure the lifting arms have enough clearance.

The lifting arms should not touch side sills or other parts of the vehicle.

In an emergency

Introduction

In this section you’ll find information about:

Protecting yourself and the vehicle

More information:

Braking and parking
Emergency closing and opening
Vehicle tool kit
Changing a wheel

WARNING

A vehicle breakdown in traffic is dangerous and creates a great risk for you, your
passengers, and others.

Always stop the vehicle as soon as it is safe to do so. Move the vehicle a safe distance off

the road where it is safe to park and, if necessary, lock all doors in an emergency. Turn on
the emergency flashers and set up another warning device about 25 yards (25 meters) behind
the vehicle to warn approaching traffic.

Never leave children, disabled persons, or anyone who cannot help themselves alone in

the vehicle when locking the doors. This could result in people being trapped in the vehicle in
an emergency. Depending on the time of year, people trapped in the vehicle can be exposed
to very high or very low temperatures.

Protecting yourself and the vehicle

Fig. 163 In the center of the instrument panel: Button for the emergency flashers.

Please first read and note the introductory information and heed the WARNINGS

Obey all legal requirements regarding protecting a broken-down vehicle. For example, turning on the
emergency flashers and wearing a safety vest are mandatory in many countries.

Checklist

For your own safety and that of your passengers, carry out the following steps in the order listed

⇒

:

1. Park the vehicle at a safe distance from traffic and on a suitable surface

⇒

.

2. Switch on emergency flashers by pressing the

button

⇒

fig. 163

.

3. Apply the parking brake to help prevent the vehicle from moving

⇒ Braking and parking.

4. Shift the transmission into Park (P) (automatic) or Neutral (manual only)

⇒ Shifting.

5. Stop the engine and remove the key from the ignition switch

⇒ Starting and stopping the engine.

6. Have all passengers exit and go to a safe location away from moving traffic, such as behind a

guard rail.

7. Take all vehicle keys with you when leaving your vehicle.

8. Set up a warning triangle or other warning device in order to alert other motorists and cyclists.

9. Let the engine cool down and get expert assistance if necessary.

If the emergency flashers are on, use the turn signal lever to indicate a direction or lane change, for
example when the vehicle is being towed. This temporarily interrupts the emergency flashers.

Switch on the emergency flashers when:

Traffic suddenly slows down or stops in front of you to warn those approaching from behind.
In any emergency situation.
If the vehicle breaks down.
When being towed.

Always obey traffic laws that govern the use of emergency flashers where you are driving.

If the emergency flashers are not working, a different method – as permitted by law – must be used to
alert other motorists and cyclists to the breakdown.

WARNING

Disregarding the safety-related checklist may lead to accidents and serious personal injuries.

Always review and follow the checklist. Follow accepted safety practices and use common

sense.

WARNING

The vehicle exhaust system and the catalytic converter get very hot. They can cause fires and
serious personal injury.

Never park where parts of the hot exhaust system or catalytic converter could ignite

flammable materials, such as dry grass, brush, leaves, spilled fuel, etc.

NOTICE

To help prevent damage to the vehicle if you should have to push it a short distance by hand,
never push against spoilers, lights, body panels, windows, or similar parts. Concentrating
force on these parts of the vehicle can cause expensive damage that may not always be
obvious right away.

The vehicle battery will be drained if the emergency flashers are on for a long time – even if the

ignition is switched off.

Emergency closing and opening

Introduction

In this section you’ll find information about:

Manually unlocking and locking the driver door

Manually locking the passenger door

Opening the luggage compartment lid from inside the luggage compartment

Emergency release for the fuel filler flap

Emergency closing of the power sunroof

Emergency closing of the CSC roof

Stowing the Automatic Rollover Support System

®

Emergency release for the selector lever lock

The doors, the luggage compartment lid, the fuel filler flap, the CSC roof, and the power sunroof can
be manually locked and, in some cases, unlocked if necessary, for instance because the power
locking system or the remote control vehicle key malfunctions.

More information:

Vehicle key set
Power locking system
Doors
Luggage compartment lid
Refueling
Power sunroof
CSC roof
In an emergency

WARNING

Serious injuries can result if the emergency closing and opening procedures are used
carelessly.

Never leave children, disabled persons, or anyone who cannot help themselves in the

vehicle. The doors can be locked with the remote control vehicle key. This could result in
people being trapped in the vehicle in an emergency.

A closed vehicle can become very hot or very cold, depending on the season. Particularly

in the summer, heat buildup in the passenger and luggage compartment of a parked vehicle
can result in temperatures in the vehicle that are much higher than the outside temperatures.
Temperatures can quickly reach levels that can cause unconsciousness and death,
particularly to small children.

WARNING

Careless opening and closing of the doors, the CSC roof, the luggage compartment lid, and
the power sunroof is dangerous and can cause serious personal injury.

Open or close the doors, the CSC roof, the luggage compartment lid, and the power

sunroof only when no one is in the way.

WARNING

Before using the emergency procedure to close the CSC roof, park the vehicle as far away
from moving traffic as possible. If necessary, switch on the emergency flashers and set up a
warning triangle. Obey all applicable legal requirements.

NOTICE

If the vehicle's battery fails or the power windows won't work, the door windows are not
lowered when the door is opened or closed. Always close and open the door carefully to help
prevent damage to the window, the paint, or the rubber seal.

NOTICE

Before using the emergency procedure to close the CSC roof and while doing it, check the

area behind the vehicle for possible obstacles and make sure there is enough room to avoid
damage. Rear lid assist does not work before and during the emergency closing procedure.

Never close the CSC roof if the car is on a workshop hoist, parked with one side on a curb,

or raised on a vehicle jack or jack stands.

NOTICE

To help prevent vehicle damage, carefully remove and properly reinstall parts after emergency
locking or unlocking.

Manually unlocking and locking the driver door

Fig. 164 Door handle on driver door: Concealed lock cylinder.

Please first read and note the introductory information and heed the WARNINGS

When locking the vehicle manually, all doors are locked. Keep the key turned in the locking position to
close the windows and the power sunroof (convenience closing). When the vehicle is unlocked
manually, only the driver door is unlocked. Keep the key turned in the unlocking position to open the

windows and the power sunroof

6

. Note the instructions for the anti-theft alarm system

⇒ Power

locking system.

Unfold the key bit from the remote control vehicle key

⇒ , Vehicle key set.

If the lock cylinder has a cover cap, insert the key bit from below into the opening of the cover cap

on the driver door

⇒

fig. 164

(arrow) and lift the cover cap off. Grasping the door handle and pulling

slightly makes it easier to remove the cap.

Insert the key bit into the lock cylinder of the driver door and unlock or lock the door.
Reinsert the cover cap from top to bottom and press until it clicks into place. Grasping the door

handle and pulling slightly makes it easier to reinstall the cap.

Special considerations when unlocking:

If the vehicle is equipped with an anti-theft alarm system, the system remains activated for the

unlocked vehicle. But the alarm is not triggered at first

⇒ Power locking system.

Open the driver door. The alarm will sound.
Switch on the ignition. For vehicles with Keyless Access, deactivate the alarm by holding the

remote control vehicle key to the right of the steering column trim and pressing the starter button
Starter button, if necessary. The electronic immobilizer recognizes a valid remote control vehicle key
when the ignition is switched on and deactivates the anti-theft alarm system.

The driver door can be unlocked separately from the inside the vehicle by pulling the door handle

to open the door

⇒ Power locking system.

The anti-theft alarm system is not activated when the vehicle is locked manually with the key bit

Power locking system.

Manually locking the passenger door

Fig. 165 On the front side of the passenger door: Emergency lock, covered by a rubber seal.

6

The settings that determine which windows close or open can be changed through the Convenience

submenu in the instrument cluster display

⇒ page 25, Convenience submenu.

Fig. 166 On the front side of the passenger door: Manual vehicle locking with the key bit in the vehicle key.

Please first read and note the introductory information and heed the WARNINGS

The passenger door can be locked manually. This will not activate the anti-theft alarm system.

Open the door.

Remove the rubber seal on the front side of the door. The seal is marked with a lock

⇒

fig. 165

.

Unfold the key bit from the remote control vehicle key Vehicle key set.

Insert the key bit horizontally into the opening and turn the key clockwise

⇒

fig. 166

.

Reinsert the rubber seal and completely close the door.
Make sure that the door is locked.
Have the vehicle checked immediately by an authorized Volkswagen dealer or an authorized

Volkswagen Service Facility.

The passenger door can be unlocked and opened separately from the inside the vehicle by

pulling the door handle to open the door Power locking system.

Opening the luggage compartment lid from inside the luggage
compartment

Fig. 167 A: In the seat backrest: Opening the pass-through cover. B: In the luggage compartment: Release
ring for luggage compartment lid.

Fig. 168 Inside the luggage compartment: Release lever for luggage compartment lid.

Please first read and note the introductory information and heed the WARNINGS

If necessary, use the vehicle key to unlock the pass-through cover in the rear seat backrest.

Pull the outer release lever as shown in

⇒

fig. 167

A and remove the cover in the direction of the

arrow.

Vehicles with ring release:

Fold the release ring out of the cradle and pull the ring in the direction shown

⇒

fig. 168

B until the

lid unlocks.

Vehicles with lever release:

Move luggage if necessary in order to reach the luggage compartment release from the inside.

Push the lever down (direction of arrow) to unlock the luggage compartment

⇒

fig. 168

.

Both releases glow in the dark to help them be seen in low-light conditions.

Emergency release for the fuel filler flap

Fig. 169 Right side of luggage compartment: Remove cover.

Fig. 170 Right side of luggage compartment: Emergency release of fuel filler flap.

Please first read and note the introductory information and heed the WARNINGS

Open the luggage compartment lid

⇒ page 58, Luggage compartment lid.

Upper edge of the luggage compartment trim on the right-hand side: pull plastic strip

⇒

fig. 169

A

(1)

in the direction of the arrow. The plastic strip will come out of the bracket.

Fold down the luggage compartment trim panel

⇒

fig. 169

A

(2)

.

Fold down the luggage compartment side trim panel

⇒

fig. 169

A

(3)

. This may require some force.

Pull release pin

⇒

fig. 170

A

(1)

in the direction of the arrow towards the housing

(2)

. The fuel filler

flap is released when release flange

⇒

fig. 170

B

(1)

is pushed or pulled in the direction of the servo

housing

(2)

.

After releasing the fuel filler flap, fold the luggage compartment trim panels back into place and

reattach the plastic strip.

Emergency closing of the power sunroof

Fig. 171 In the center console: Switch for the power sunroof.

Please first read and note the introductory information and heed the WARNINGS

Before using the emergency closing function make sure the technical requirements for the normal

sunroof closing process are met

⇒ Power sunroof .

Start the engine.

Pull the sunroof switch

⇒

fig. 171

. The sunroof should move to the point of resistance and then

open completely again.

Within 2 seconds, pull the switch again

⇒

fig. 171

and hold it until the sunroof closes completely.

The sunroof will close with extra force. Pinch protection will be disabled while the sunroof is
closing!

In some cases, the emergency closing procedure for the CSC roof can be used to close the

power sunroof

⇒ Emergency closing of the CSC roof.

Emergency closing of the CSC roof

Fig. 172 CSC roof switch in the center console.

Fig. 173 Driver's door control to open and close all windows.

Please first read and note the introductory information and heed the WARNINGS

Before emergency closing, make sure the preliminary requirements for normal CSC roof closing

are met

⇒ CSC roof.

If the CSC roof still cannot be closed even if the preliminary requirements have been met, or, if all the
requirements cannot be met, it may still be possible to perform the emergency closing procedure for
the CSC roof.