Volkswagen EOS (2015 year). Instruction — part 5

Power window pinch protection

Please first read and note the introductory information and heed the WARNINGS

Pinch protection can help reduce the risk of pinching injuries when closing a power window

⇒

. If

one-touch window closing meets resistance or there is something in the way, the window will stop and
go down again.

Check why the window did not close.
Try one-touch window closing again.
If the window meets resistance a second time, so that it stops and goes back down, one-touch

closing is deactivated for about 10 seconds.

If you pull the power window button up all the way and hold it during this 10 second interval, the

window will close without pinch protection

⇒

.

Closing the window without pinch protection

Try to close the window again within 10 seconds by holding the switch. Pinch protection is

turned off for a short distance in the window track!

If closing takes longer than about 10 seconds, pinch protection is turned on again. The window

stops again if there is resistance.

If the window still will not close, please see an authorized Volkswagen dealer or an authorized

Volkswagen Service Facility.

WARNING

Without pinch protection, power windows will close with enough force to cause serious
personal injury.

Always be careful when closing power windows.
Always make sure that no one is in the way when overriding pinch protection to close

power windows!

Pinch protection cannot prevent fingers or other parts of the body from being pressed

against the window frame; injuries may result.

Pinch protection is also active during convenience closing of the windows and the power sunroof,

Power windows – features.

CSC roof

Introduction

In this section you’ll find information about:

Indicator light

General information

Opening and closing the CSC roof

Wind blocker

CSC roof troubleshooting

Automatic Rollover Support System

The CSC roof folds into the luggage compartment. The roof opening process is as follows:

The side windows are lowered.
If the vehicle has Park Distance Control, the system will check whether there is enough room

behind the vehicle. This may take a few seconds.

The roof frame is unlocked at the front.
The power sunroof is opened.
The rear window section is raised.
The luggage compartment lid is unlocked and opened.
The side roof pillar flaps open at the same time.
The CSC roof is lowered into place in the luggage compartment.
The luggage compartment lid closes and locks.
The side roof pillar flaps close while this is happening.
On vehicles equipped with Climatronic, the heater or air conditioner is set to the settings stored

when the roof was last opened.

The same process takes place in reverse order when the CSC roof is closed.

More information:

Exterior views
Volkswagen Information System
Technical data
Vehicle key set
Power locking system
Luggage compartment lid
Power windows
In an emergency
Airbag system
Park Distance Control System with rear lid assist
Climate control
Exterior care and cleaning
Parts, accessories, repairs and modifications
Emergency closing and opening
Jump-starting
Towing

WARNING

Accidents and serious injury may result from driving when the CSC roof has not properly
locked into place or when the process of opening or closing the roof is incomplete. Even at
low speeds, air resistance can twist or deform the roof or tear it off completely, endangering
vehicle occupants and others.

Never drive when the CSC roof is not completely open or not completely closed and

securely latched unless you must move the vehicle to a safe place away from traffic.

If you must move the vehicle to another location for safety reasons and the CSC roof is

not completely open or not completely closed and securely latched, we recommend that you
do not drive any faster than a slow walk.

When opening and closing the CSC roof, always make sure no one will be injured by the

supports and other moving parts.

NOTICE

To help prevent damage, remove ice and snow from the CSC roof before opening it in winter

weather.

NOTICE

Volkswagen advises against all unauthorized changes to the CSC roof controls or to the

way the roof opens and closes.

Damage to the CSC roof system caused by changes to the CSC roof system controls will

not be covered by any Volkswagen Limited Warranty. The terms and conditions of your

Volkswagen Limited Warranties are in the

⇒ Booklet

Warranty and Maintenance.

The CSC roof has been designed to be opened and closed only when the vehicle is stopped.

As your vehicle was manufactured, the roof cannot be opened or closed when the vehicle is
being driven, for example, at low speeds. Roof operation even at low speeds can cause the
roof to be deformed and damaged because of the increased forces from wind resistance. Wind
resistance can also cause parts of the linkages and the hydraulic system to wear prematurely,
and could even cause parts of the roof to separate and fall into the vehicle or onto the roadway
or onto another vehicle.

The CSC roof has been designed to open and close only when the lever on the center

console

⇒

fig. 32

is pushed or pulled and held in that position until the roof has opened /

closed completely. Releasing the lever stops roof movement. A chime sounds when the roof is
moving. As your vehicle was manufactured, the roof cannot be operated in a one-touch up or
down mode. The roof was designed this way for your safety and that of your passengers. One-
touch operation would make it possible for the driver to leave the vehicle unsupervised while
the roof, rear lid, and windows move into position. This would increase the risk of vehicle
damage and personal injury to bystanders, especially to children.

If the way the CSC roof works on your vehicle has been changed from the way it was

manufactured, we urge you to have your authorized Volkswagen dealer or authorized
Volkswagen Service Facility change it back so that it will only open and close as originally
manufactured. Mechanical changes and changes to the vehicle software must be entered in the
⇒ Booklet

Warranty and Maintenance.

Indicator light

Please first read and note the introductory information and heed the WARNINGS

Lights

up

Possible cause

Proper response

CSC roof is opening or closing.

Wait until the CSC roof has fully opened or
fully closed.

Flashes Possible cause

Proper response

The CSC roof opening or closing process
is not finished or there is a CSC roof
malfunction.

Check if the opening or closing process has
finished. If necessary, end the process using
the convertible top button

Check if all technical requirements are met. If
not, take the necessary steps to meet the
technical requirements

Check if there is a malfunction in the CSC
roof. If necessary, correct the malfunction or
have the system checked by your authorized
Volkswagen dealer or authorized Volkswagen
Service Facility

Messages in the instrument cluster display

When the ignition is switched on, the indicator lights come on briefly for a function check. They go out
after a few seconds.

Display text

Proper response

Trailer:

No convert. top

operation!

Unhitch trailer.

Close luggage compartment
cover!

Flip down the inside luggage compartment cover. Make sure
that it has locked into place.

Speed too high!

Stop the vehicle at an appropriate spot. The CSC roof can only
be operated when the vehicle is not moving

Close trunk lid!

Close the luggage compartment lid. The CSC roof can only be
operated when the luggage compartment lid is closed. Use
emergency procedure to close the open CSC roof if necessary

Obstacle in rear area!

Remove any obstacles behind the vehicle or move the vehicle
forward so as to have enough room for the luggage
compartment lid to swing out.

Close sliding roof!

Close the power sunroof. While doing so, make sure that it is
working properly. If necessary, see an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.

Display text

Proper response

Close side windows!

Close the windows. Make sure the power windows are
operating properly. If necessary, see an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.

Error:

convertible top

Service!

See an authorized Volkswagen dealer or authorized
Volkswagen Service Facility. The CSC roof will not go up or
down if a system component malfunctions.

Error:

Open convertible top!

Open the CSC roof

Error:

Close convertible top!

Close the CSC roof

Low voltage:

Please start engine!

The vehicle battery is drained to the point that it cannot provide
the power needed to completely open or close the CSC roof.
Start the engine, by jump-starting if necessary. Open or close
the CSC roof while the engine is running. Volkswagen
recommends taking a longer drive afterwards to recharge the
vehicle battery.

Temperature too high

Sliding roof! or

Temperature too high

Convertible top!

Wait for a short time until the hydraulic and electrical unit cool
down; they may have overheated. Opening and closing the
CSC roof with great frequency may cause the hydraulic and
electrical unit to overheat. Overload protection disables the roof
until the unit cools down.

Convertible top open

The message and an acoustic signal confirm that the CSC roof
is completely open or closed.

Convertible top closed

Convertible top not
functional.

Owners Manual!

Check the outside temperature shown in the instrument cluster
display. At temperatures below +5 °F (-15 °C) you can close
the CSC roof, but not open it.

Have the system checked by an authorized Volkswagen dealer
or an authorized Volkswagen Service Facility. There is a
malfunction in an ECU. It is not possible to open or close the
roof. Use emergency procedure to close an open CSC roof if
necessary

The instrument cluster displays and their arrangement may vary depending on the vehicle model

and engine. For displays without warning and information messages, malfunctions are only signaled
with indicator lights.

General information

Fig. 31 The CSC roof folds down into the luggage compartment when you open the roof (put the roof down).

Please first read and note the introductory information and heed the WARNINGS

Checklist

Perform the following preliminary requirements each time before opening or closing the CSC
roof:

1. Park the vehicle a safe distance from moving traffic.

2. Park the vehicle so that it is as level as possible. The vehicle must not be on a hoist, it must not

have one side parked on a curb, and it must not be raised on a vehicle jack.

3. Make sure there is nothing above or behind the vehicle because the CSC roof swings up and the

luggage compartment lid swings back.

4. Remove all objects from the CSC roof.

5. Clear any snow and ice off the CSC roof.

6. Remove all objects from the luggage compartment to either side of the closed luggage

compartment cover or on top of it, since this is the space the CSC roof will fold into.

7. Remove all objects both from the area behind the rear seat backrests as well as from both sides of

the side roof pillar flaps.

8. Remove any luggage racks from above the luggage compartment flap.

9. If a trailer is attached, unhitch it and move it a safe distance away from the vehicle.

Checklist

The following technical requirements must be met to open or close the CSC roof:

The vehicle must be stopped and must be parked on level ground a safe distance away from

traffic.

There must be enough room behind the vehicle to let the luggage compartment lid swing

backwards.

The luggage compartment cover in the luggage compartment must be latched

⇒ page 143,

Luggage compartment cover.

The luggage compartment lid must be closed

, Luggage compartment lid.

The outside air temperature must be above +5 °F (-15 °C).

If there is a trailer hitch, there must be no trailer on the hitch and no plug in the trailer socket.

There must be no luggage rack and no other object on the CSC roof or on the luggage

compartment lid.

The battery must have enough charge; the engine should be running.

If any changes have been made in the operation of the CSC roof compared with its original factory
condition, Volkswagen strongly urges you to take the vehicle to an authorized Volkswagen dealer or
other authorized Volkswagen Service Facility to have the roof restored to its original condition.

Mechanical changes and changes to the vehicle software must be entered in the

⇒ Booklet

Warranty

and Maintenance.

WARNING

Disregarding the safety-related checklist may lead to accidents and serious personal injuries.

Always review and follow the checklist. Follow accepted safety practices and use common

sense.

On vehicles with Climatronic, you can set different heating and air conditioning temperatures for

operation with the roof up and down, Heating and air conditioning.

Opening and closing the CSC roof

Fig. 32 In the center console: lever for the CSC roof.

Please first read and note the introductory information and heed the WARNINGS

Opening the CSC roof

Please note and follow the steps described in the checklists

⇒ page 71, General information.

Switch on the engine, Starting and stopping the engine.

Press the lever in the center console down

⇒

fig. 32

and hold it there until the CSC roof is

completely open

⇒

. A chime sounds every few seconds while the CSC roof is opening. A

message may also appear in the instrument cluster display. When the roof is completely open, the
chime stops and the

indicator light or display message in the instrument cluster goes out.

Closing the CSC roof

Please note and follow the steps described in the checklists, General information.

Switch on the ignition, if necessary, Starting and stopping the engine.

Pull the lever in the center console up

⇒

fig. 32

and hold it until the CSC roof is completely

closed

⇒

: A chime sounds every few seconds while the CSC roof is closing. A message may also

appear in the instrument cluster display. When the roof is completely closed, the chime stops and the

indicator light or display message in the instrument cluster goes out. Keep the lever pulled to close

all windows.

Interrupting CSC roof operation

Releasing the lever interrupts CSC roof operation

⇒

.

WARNING

Accidents and severe injuries can result if the CSC roof is opened or closed when someone
is in the way.

Never open or close the CSC roof unless the vehicle is parked at a safe distance from

traffic.

Do not open or close the CSC roof unless you have made sure that nobody is in the way

of the luggage compartment lid, the roof system, or other moving parts.

Check to make sure that the closed CSC roof is securely latched.

If CSC roof operation is interrupted, please note the following:

– The CSC roof may not stop moving immediately. Gravity may cause the CSC roof to
keep moving.

– Gradually (may take up to 8 minutes), the CSC roof will automatically lower itself into a
balanced position.

– The CSC roof is, however not latched in this position. Stop!

WARNING

If interruption of opening or closing process causes the roof to come to rest in its forward
position, the roof will not be latched.

If you are unable to get the CSC roof to close “normally,” latch the roof using the

emergency closing procedure, Emergency closing and opening.

Watch for a message in the instrument cluster display indicating whether the roof has

been properly closed.

NOTICE

Frequent opening and closing of the CSC roof drains the vehicle battery. To help prevent the
battery from running down, you should keep the engine running if you need to open and close
the roof frequently.

NOTICE

Always close the CSC roof before leaving the vehicle and when it may rain or snow. If the CSC
roof is open, rain or snow can damage the vehicle interior and can cause extensive damage to
the electrical system.

NOTICE

The height of the vehicle changes when the CSC roof is moving. When there is not enough
room above the vehicle, for example in a garage, the CSC roof could hit something and be
damaged.

Always make sure that there is enough room above the vehicle when opening or closing the

CSC roof.

If you park vehicle with the roof down, the passenger compartment can be damaged by rain or

snow, and it is also open to unauthorized persons.

Always close the CSC roof before you leave the vehicle.
If you must leave things in the vehicle when the top is down, you should lock them in the luggage

compartment.

Wind blocker

Fig. 33 A. Push tabs (spacers) on wind blocker into slots. B. Align and engage the spring-loaded locking pins.

Fig. 34 Unfolding the wind blocker.

Please first read and note the introductory information and heed the WARNINGS

The wind blocker is stored in a pouch in the vehicle's luggage compartment.

The CSC roof can be closed even if the wind blocker is installed.

Unfolding the wind blocker

Folding the wind blocker outward before installing it is the easiest way to get it into the correct position
for installation.

Take the wind blocker out of its pouch.

Fold out both sides in the direction of the arrows

⇒

fig. 34

.

Fold both tabs outward

⇒

fig. 34

(magnified view).

Installing the wind blocker

Turn the wind blocker so that the longer side faces toward the front of the car and the frame is at

the top.

Position the wind blocker horizontally against the rear seat backrest.
Gently insert the tabs on the back of the wind blocker into the slots (next to the rear seat backrests)

until they latch

⇒

fig. 33

A (inset).

Pull the handle

⇒

fig. 33

B in the direction of arrow

(1)

and then slide the locking pin in the direction

of arrow

(2)

into the retainer.

Press the wind blocker down gently in the center until it clicks into place.
Repeat this process for the passenger side.

Raising and folding the wind blocker

For the wind blocker to function properly, it must be raised before driving. Fold the wind blocker back
down before removing.

To raise: Grasp the upper section of the wind blocker in the center and raise it until it clicks into

place

⇒

.

To fold: Grasp the upper section of the wind blocker in the center and fold it down gently toward

the rear of the vehicle

⇒

.

Removing the wind blocker

Press the handle

⇒

fig. 33

B (magnified area) opposite the direction of the arrow

(1)

and slide the

locking pin opposite the direction of the arrow

(2)

out of the side retainer.

Gently lift the center of the wind blocker upward.

Slide both wind blocker tabs opposite the direction of the arrow out of the slots

⇒

fig. 33

A

(magnified area).

Repeat this process on the passenger side.

Folding the wind blocker closed

Lift the center of the wind blocker upward from the rear seats.

Fold both sides inward opposite the direction of the arrows

⇒

fig. 34

.

Fold both tabs inward

⇒

fig. 34

(magnified area) opposite the direction of the arrow.

Stow the wind blocker in the pouch.

WARNING

Installing or removing the wind blocker by the side of the road near moving traffic can cause
accidents and serious personal injuries.

Always park the vehicle a safe distance from moving traffic when installing or removing

the wind blocker.

Never install or remove the wind blocker while driving.

WARNING

Incorrect seating positions in the vehicle increase the risk of serious of fatal injuries in the
event of an accident or sudden driving and braking maneuvers.

Never let anyone sit on the rear seats when the wind blocker is installed.

WARNING

Unsecured or improperly secured objects can cause severe injuries during sudden braking
maneuvers or if the vehicle is involved in an accident while driving.

Never place unsecured objects underneath the wind blocker.
Never use the wind blocker as a storage shelf. Items on the wind blocker can be thrown

around inside the vehicle by the wind and cause injuries.

Never use the wind blocker to secure objects.

WARNING

Always make sure that hands, fingers, and other parts of the body are out of the way when
moving the wind blocker up or down, or when folding it together.

NOTICE

When moving a front seat forward or back, make sure the backrest does not press against

the wind blocker. This can damage the wind blocker, especially its locking mechanism.

Always put the wind blocker back in its pouch when not in use.
Never put objects (luggage, grocery bags, etc.) on top of the wind blocker.

CSC roof troubleshooting

Please first read and note the introductory information and heed the WARNINGS

Description

Possible solution

The power sunroof stops while
opening or closing and then
moves in the opposite direction.

Reset the power sunroof

Use the emergency procedure to close the power sunroof

The CSC roof will not open or will
not close.

– Check to make sure all the preliminary and technical
requirements for CSC roof operation are met
– If the roof still will not operate, use the emergency procedure
to close the CSC roof if necessary
– Have the system checked by an authorized Volkswagen dealer
or an authorized Volkswagen Service Facility.

Description

Possible solution

CSC roof stops while opening or
closing.

– Check the instrument cluster display (where applicable) for
information on what to do
– If the CSC roof stops exactly in the middle, give the roof a
gentle “nudge” forward so that it will close.

– Push and hold the lever shown in

⇒

fig. 32

to close the CSC

roof completely and to lock it into place.
– If the CSC roof does not completely close and latch, try to
close and latch it using the emergency procedure
– Get professional help if necessary and have the system
checked by an authorized Volkswagen dealer, an authorized
Volkswagen Service Facility, or another qualified workshop.

Automatic Rollover Support System

Please first read and note the introductory information and heed the WARNINGS

The Automatic Rollover Support System

®

works with the reinforced windshield frame, properly worn

safety belts, and the airbag system, to help protect vehicle occupants in a rollover accident.

If the Automatic Rollover Support System is triggered, 2 supports behind the rear seat backrest deploy
upwards in a fraction of a second.

The Automatic Rollover Support System works only when the ignition is switched on. It deploys when
the CSC roof is open as well as when it is closed.

The Automatic Rollover Support System is electronically controlled together with the airbag system. A
malfunction in the rollover support system is indicated by the airbag indicator light in the instrument
cluster

Under some circumstances, the Automatic Rollover Support System can only help protect occupants
for a single deployment. If the Automatic Rollover Support System has deployed, have the system
checked by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.

The Automatic Rollover Support System may deploy in the following situations:

In driving situations in which the vehicle tips sharply to one side, consistent with the values

programmed into the electronic control module.

In certain frontal, side, and rear-end collisions.
In rollovers.
If the vehicle briefly leaves the ground, for example when cresting a hill at a comparatively high

speed.

WARNING

The Automatic Rollover Support System can cause serious injuries if persons or objects are
in the way when it deploys.

Never use accessory seat covers or protective covers that block the rollover protection

deployment area.

Every rear seat passenger must be properly seated on a seat of his or her own and must

stay in a proper seating position at all times.

Always keep the area around the supports free of anything that could interfere with their

deployment or fly about and injure occupants when the supports deploy.

Never take the covers off the Automatic Rollover Support System.
Never attach a child seat, child restraints, straps, or anything else to the rollover

protection supports.

WARNING

If there is a system malfunction, the Automatic Rollover Support System may cause serious
injuries by not deploying properly, by not deploying at all, or by deploying unexpectedly.

If a malfunction exists in the system, have it checked immediately by an authorized

Volkswagen dealer or an authorized Volkswagen Service Facility. A malfunction exists in the
system if the indicator light:

– does not come on when the ignition is turned on;

– does not go out about 5 seconds after you start the engine;

– goes out after switching on the ignition and then comes back on again;

– lights up or flickers when you are driving.

NOTICE

If deployed, the Automatic Rollover Support System can damage the CSC roof when opening
or closing the top.

Do not open or close the CSC roof if the Automatic Rollover Support System has deployed.

Power sunroof

Introduction

In this section you’ll find information about:

Opening or closing the power sunroof

Wind deflector

Power sunroof – convenience closing feature

Pinch protection for the power sunroof

Initializing the power sunroof

More information:

Volkswagen Information System
Power locking system
Emergency closing and opening

WARNING

Improper use of the power sunroof can result in serious personal injury.

Always make sure that no one is in the way of the power sunroof when it is closing.
Always take the key with you when you leave the vehicle.
Never leave children or disabled persons in the vehicle – particularly if they have access

to the vehicle key. Unsupervised use of the remote control vehicle key makes it possible to
lock the vehicle, start the engine, turn on the ignition and operate the sunroof.

You can still open or close the power sunroof for several minutes after you switch off the

ignition, as long as the driver or front passenger door has not been opened.

NOTICE

To help prevent damage, remove ice and snow from the sunroof before opening or tilting it

in winter weather.

Always close the sunroof before leaving the vehicle or if it begins raining. If the sunroof is

open or tilted, rain could enter the vehicle interior and cause extensive damage to the electrical
system. This could result in further vehicle damage.

Remove leaves and other objects from the sunroof guiderails regularly either by hand or using a

vacuum cleaner.

If the power sunroof malfunctions, pinch protection may not function properly. See an authorized

Volkswagen dealer or an authorized Volkswagen Service Facility.

Opening or closing the power sunroof

Fig. 35 In the center console: Switch for the power sunroof.

Please first read and note the introductory information and heed the WARNINGS

Function

Action

Move the sunroof to the tilted
position (when sunroof is closed)

Briefly press the

switch once

⇒

fig. 35

.

Open the sunroof completely

Briefly press the

switch again.

Set an intermediate position

Hold the

switch down until the sunroof has reached the

desired position.

Move the sunroof to the tilted
position (when sunroof is open)

Briefly pull the

switch once.

Close the sunroof completely

Briefly pull the

switch again.

Set an intermediate position
while closing

Briefly press the

switch while closing.

You must switch on the ignition to operate the power sunroof. After switching off the ignition, you can
still open or close the power sunroof for a short time as long as the driver or front passenger door has
not been opened.

Sliding headliner

The sliding headliner opens with the power sunroof and can be closed manually when the sunroof is
closed.

The CSC roof may be opened or closed no matter what position the power sunroof is in.

If the power sunroof will not open, it needs to be reset, Initializing the power sunroof.

Wind deflector

Fig. 36 Wind deflector in the windshield frame.

Please first read and note the introductory information and heed the WARNINGS

The wind deflector in the windshield frame helps to minimize wind noise from the open sunroof.

Opening the wind deflector

Open the sunroof or CSC roof. The wind deflector opens automatically.
OR: If the wind deflector has been closed manually, push the button down until the release

mechanism engages (arrow

⇒

fig. 36

) to open the wind deflector again.

Closing the wind deflector

Close the sunroof or CSC roof. The wind deflector closes automatically.

OR: Push the button down (arrow

⇒

fig. 36

) until the wind deflector latches into place.

Power sunroof – convenience closing feature

Please first read and note the introductory information and heed the WARNINGS

Convenience closing

The convenience closing feature lets you close the power sunroof as follows:

Remove the cover cap from the concealed lock cylinder on the driver door (if necessary), Manually

unlocking and locking the driver door.

Turn the vehicle key bit in the lock of the driver door to the closing position and hold it there. The

power sunroof closes. Release the vehicle key to stop the process.

Convenience closing first closes the windows and then the power sunroof.

If convenience closing of the power sunroof requires removing the cover cap of the lock cylinder

on the driver door, the cover cap must be reinstalled after the vehicle is locked, Manually unlocking
and locking the driver door.

Pinch protection for the power sunroof

Please first read and note the introductory information and heed the WARNINGS