Volkswagen EOS (2015 year). Instruction — part 4

Special functions of the power locking system can be turned on or off via the Convenience submenu
in the Settings menu, Volkswagen Information System or by an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.

The doors and the luggage compartment lid can be locked manually if the vehicle key or the power
locking system is not working, Emergency closing and opening.

Automatic locking (Auto lock)

The vehicle locks automatically when it reaches a speed of about 10 mph (15 km/h). When the vehicle

is locked, the indicator light comes on in the power locking button

⇒

fig. 24

.

Automatic unlocking (Auto unlock)

All doors automatically unlock when you switch off the ignition and open a door from inside the vehicle.
On vehicles with automatic transmission, the doors will also unlock when the selector lever is in Park
(P) and the ignition is switched off. Auto unlock works only if the vehicle has been automatically locked
with the Auto lock feature. The indicator light goes out in the power locking button when the doors

unlock

⇒

fig. 24

.

Locking the vehicle after airbag inflation

If the airbags are activated during a collision, the entire vehicle is unlocked. Depending on the severity
of the damage, the vehicle can be locked after a collision when the airbags have deployed as follows:

Function

Action

Locking the vehicle with the
power locking button:

– Switch the ignition off.
– Open and close a door once.
– Press the power locking button

.

Locking the vehicle with the
remote control vehicle key:

– Switch the ignition off.
OR: Remove the vehicle key from the ignition.
– Open a door once.
– Lock the vehicle with the remote control vehicle key.

If the vehicle key buttons, Unlocking or locking the vehicle from the outside or the power locking

buttons are pushed repeatedly in quick succession, the power locking system is switched off for a
brief period to help keep it from being overloaded. The vehicle is then unlocked for about 30 seconds.
Unless a door or the luggage compartment lid is opened during this time, the vehicle is automatically
locked afterwards.

Unlocking or locking the vehicle from the outside

Fig. 23 Remote control vehicle key with panic button.

Please first read and note the introductory information and heed the WARNINGS

Function

Using the buttons on the remote control vehicle

key

⇒

fig. 23

Unlock the vehicle.

Press the button.

Lock the vehicle.

Press the

button.

Unlock the luggage compartment lid.

Press the

button

Note: Depending on the settings for the power locking system in the Convenience submenu, it may
be necessary to press the button on the remote control vehicle key twice to unlock all doors and the
luggage compartment lid, Volkswagen Information System.

The vehicle key unlocks or locks the vehicle only when the battery in the remote control vehicle key
has enough power, and the remote control vehicle key is within a few yards/meters of the vehicle.

All turn signals flash once and the horn beeps once to confirm that the vehicle has been locked.

The horn beep can be disabled by deactivating the ATA confirm feature in the Convenience
submenu, Volkswagen Information System.

All turn signals flash twice to confirm that the vehicle has been unlocked.

If the turn signals do not flash to confirm locking, one or more doors or the luggage compartment lid is
not locked.

If the driver door is open, the vehicle cannot be locked with the remote control vehicle key.

If the vehicle was unlocked with the remote control vehicle key and the door or the luggage
compartment lid has not been opened within a few seconds, the vehicle is automatically locked again.
This feature helps prevent you from leaving the vehicle unlocked unintentionally.

NOTICE

Check to make sure that the windows go down slightly when you unlock the vehicle. Otherwise
the windows and seals could be damaged when opening the door.

Unlocking or locking the vehicle from the inside

Fig. 24 In the vehicle doors: Power locking button.

Please first read and note the introductory information and heed the WARNINGS

Press button

⇒

fig. 24

:

Unlock the vehicle.

Lock the vehicle.

The power locking button works whether the ignition is switched on or off but only when all doors are
closed.

If the vehicle is locked with the vehicle key, the power locking button is deactivated.

If the vehicle is locked with the power locking button:

The yellow indicator light in the power locking button

⇒

fig. 24

lights up to indicate that all doors

are locked.

If the vehicle is equipped with an anti-theft alarm, the system is not turned on.
Opening doors or the luggage compartment lid from the outside is not possible, at a traffic light, for

example.

Doors can be unlocked and opened separately from inside the vehicle by pulling the door handle to

open the door. The indicator light goes out. The unopened doors and luggage compartment lid
remain locked and cannot be opened from the outside.

An open driver door will not be locked. This helps keep the driver from being locked out of the

vehicle.

The vehicle is unlocked if you push the button while the vehicle is standing still. Depending on the
settings in the Convenience submenu, Convenience submenu, it may also be unlocked when you
switch off the ignition and open a door from inside the vehicle (Auto unlock). On vehicles with
automatic transmission, the doors will also unlock when the selector lever is in Park (P) and the
ignition is switched off.

Unlocking or locking the vehicle with Keyless Access

Fig. 25 Ranges of the Keyless Access locking and starting system. Outside the vehicle: Unlocking range.
Inside the vehicle: Starting range.

Fig. 26 Keyless Access locking and starting system: Sensor for unlocking A on the inside of the front door
handles. Sensor for locking B on the outside of the door handles.

Please first read and note the introductory information and heed the WARNINGS

Keyless Access is a keyless starting and locking system that unlocks and locks the vehicle without
active use of a remote control vehicle key. All you have to do is touch a sensor surface on one of the

door handles

⇒

fig. 26

or push the Volkswagen emblem on the luggage compartment lid, Opening the

luggage compartment lid when a valid remote control vehicle key is within range

⇒ .

General information

When a valid vehicle key comes within range

⇒

fig. 25

, the Keyless Access locking and starting

system recognizes a valid vehicle entry request as soon as a door handle sensor is touched or the
Volkswagen emblem on the luggage compartment lid is pressed. The following functions are then
enabled without active use of the remote control vehicle key:

Keyless Entry: Unlocking the vehicle with the sensor surfaces on the door handles of the driver or

front passenger door or by using the Volkswagen emblem on the luggage compartment lid.

Keyless Go: Start the engine and drive. For this, you just have to press the starter button and a

valid remote control vehicle key must be inside the vehicle, Starting and stopping the engine.

Keyless Exit: Locking the vehicle via the door handle sensor on the driver or passenger door.

The power locks and the closing system work like the standard unlocking and locking system. Only the
way that the systems are operated is different.

All turn signals flash twice to confirm that the vehicle has been unlocked and once to confirm that it
has been locked.

If the vehicle was unlocked and within the next few seconds neither a door nor the luggage
compartment lid has been opened, the vehicle is automatically locked again.

Unlocking and opening doors (Keyless Entry)

Grasp the door handle of the driver or front passenger door so that you touch the unlocking sensor

surface

⇒

fig. 26

(A)

.

Open the door.

Closing and locking doors (Keyless Exit)

Switch the ignition off.
Close the driver door.
Touch the sensor surface in the door handle on the driver or front passenger door

(B)

. The vehicle

is locked. The door being locked must be closed.

Unlocking and locking the luggage compartment lid

If the vehicle is locked and a valid remote control vehicle key is within range

⇒

fig. 25

of the luggage

compartment lid, it unlocks automatically when opened.

Open and close the luggage compartment lid as you would a standard luggage compartment lid,
Luggage compartment lid

The luggage compartment lid locks automatically when it is closed except in the following situations:

The vehicle is completely unlocked.
When an authorized remote control vehicle key is inside the vehicle.

Locking with a second vehicle key

If a remote control vehicle key is inside the passenger compartment, the vehicle can be locked from
the outside only if a second valid remote control vehicle key is within range.

When the vehicle is locked from the outside, the keyless go (starting) function of any keys left in the
passenger compartment will be deactivated, Starting and stopping the engine. A key that was inside
the vehicle when it was locked from the outside is reactivated by pressing the button on the

deactivated key

⇒

fig. 23

.

Automatic deactivation of sensors

If the vehicle has not been unlocked or locked for a longer period of time, the proximity sensors in the
passenger door are automatically deactivated.

If a sensor on the door handle of a locked vehicle is activated too often, for instance by a bush or
hedge that rubs against the vehicle, the sensors in the door handle on that side of the vehicle are
switched off for a short time.

The door handle sensors become active again if one of the following events occurs:

A short time has passed.
OR: The vehicle is unlocked using the button in the remote control vehicle key.
OR: The luggage compartment lid is opened.

Convenience features

The settings in the Settings – Convenience menu, Volkswagen Information System determine
which doors open when the door handle unlocking surface is grasped.

NOTICE

The door handle sensor surfaces can be activated by a strong stream of water or steam if a
valid vehicle key is within range of the vehicle.

The door may not open if the outside and inside door handles are used at the same time.

If the vehicle battery or the battery in the remote control vehicle key is weak or dead, it might not

be possible to unlock and lock the vehicle using Keyless Access. The vehicle can still be manually
locked or unlocked with the key bit, Emergency closing and opening.

The driver message Key not in range appears in the instrument cluster display if there is no

remote control vehicle key inside the vehicle or if the system does not recognize the remote control
vehicle key. The key may not be recognized, for example, if it is covered by something that interferes
with the signal (such as a briefcase), or if the remote control vehicle key battery is weak. Electronic
devices such as mobile phones can also interfere with the signal.

Dirt on the door handles that contains a lot of salt (especially in winter) can affect the way the

door handle sensors work. Cleaning the door handles can help with this problem, Exterior care and
cleaning.

If the automatic transmission is not in Park (P) position, the electronic steering column lock will

not lock and the vehicle will not lock via sensors in the front door handles or the remote control vehicle
key.

Anti-theft alarm system

Please first read and note the introductory information and heed the WARNINGS

Your vehicle is either equipped with an anti-theft alarm system or pre-equipped for anti-theft alarm
system installation. If the vehicle is pre-equipped for installation of the anti-theft alarm system, the
alarm system can be retrofitted by an authorized Volkswagen dealer or an authorized Volkswagen
Service Facility.

The anti-theft alarm system makes it more difficult for someone to break into or steal the vehicle.

The anti-theft alarm system is automatically activated when the vehicle is locked by pressing the lock
button on the remote control vehicle key.

When is the alarm triggered?

The anti-theft alarm system sounds for about 30 seconds and the turn signals flash for up to 5 minutes
if the following occurs with respect to the locked vehicle:

Opening a door that has been mechanically unlocked.
Forcibly opening a door.
Forcibly opening the engine hood.
Forcibly opening the luggage compartment lid.
Switching on the ignition with an invalid key.
Disconnecting the vehicle battery.

Deactivating the alarm

Unlock the vehicle with the unlock button on the remote control vehicle key or switch on the ignition
with a valid remote control vehicle key.

For vehicles with Keyless Access, the alarm can be deactivated by grasping one of the front door
handles when a valid vehicle key is in range or by holding the remote control vehicle key to the right of
the steering column trim and pressing the starter button, Unlocking or locking the vehicle with Keyless
Access.

After the alarm has stopped and the vehicle is opened again in the same or a different area that

is protected by the alarm, the alarm is triggered again. For example, the alarm will sound again if the
luggage compartment lid is opened after one of the doors has been opened.

The anti-theft alarm system is not activated when the vehicle is locked with the power lock

switch

on the inside of the driver or front passenger doors.

If the driver door is mechanically unlocked using the vehicle key bit, only the driver door is

unlocked, not the entire vehicle. Switching on the ignition deactivates the anti-theft alarm system and
activates the central locking button. To unlock the doors, use the central locking button or remote
control vehicle key.

If the vehicle battery is dead or weak, the anti-theft alarm system will not work properly.

Doors

Introduction

In this section you’ll find information about:

Display

More information:

Exterior views
Vehicle key set
Power locking system
Power windows
Emergency closing and opening

WARNING

A door that is not closed properly may open suddenly when the vehicle is moving and cause
severe injuries.

Stop immediately and close the door.
Make sure that the door is safely and completely latched when closed. The closed door

must be flush with the surrounding auto body parts.

Open or close doors only if no one is in the way.

WARNING

A door kept open with the door stop may close in strong winds or on inclines and cause
injuries.

Always hold doors by the door handle while opening and closing.

NOTICE

Check to make sure that the windows go down slightly when you unlock the vehicle. Otherwise
the windows and seals could be damaged when opening the door.

Display

Please first read and note the introductory information and heed the WARNINGS

Lights up

Possible cause

Proper response

Icon appears in

the display

At least one vehicle door is open
or improperly closed.

Stop!

Open and close the door again.

When the ignition is switched on, several warning and indicator lights come on briefly for a function
check. They go out after a few seconds.

If a door is not closed properly, the vehicle icon appears in the instrument cluster display showing an

open door

⇒

fig. 12

,

⇒

fig. 13

.

Depending on your vehicle's equipment and options, the icon may still be displayed even after the
ignition is switched off as long as the key has not been taken out of the ignition. The icon in the
instrument cluster display goes out about 15 seconds after the vehicle has been locked.

Luggage compartment lid

Introduction

In this section you’ll find information about:

Display

Opening the luggage compartment lid

Closing the luggage compartment lid

More information:

Exterior views
Power locking system
CSC roof
Transporting
Emergency closing and opening

WARNING

Accidents and severe personal injuries can result if you unlock, open, or close the luggage
compartment lid when someone is in the way.

Only open or close the luggage compartment lid if no one is in the way.
After closing the luggage compartment lid, always make sure that it is properly closed and

locked so that it cannot open suddenly when the vehicle is moving. The closed luggage
compartment lid must be flush with the surrounding auto body parts.

Always keep the luggage compartment lid closed while driving to help keep poisonous

exhaust gas from being drawn into the vehicle.

Never open the luggage compartment lid when a luggage rack is installed and loaded. If,

for example, there are bicycles on a carrier on the luggage compartment lid, it is possible that
the lid will be difficult to open. An open luggage compartment lid may fall on its own because
of the additional weight. If necessary, prop open the luggage compartment lid. Remove the
weight from the luggage rack first.

Close and lock the luggage compartment lid and all doors when the vehicle is not in use.

First, make sure that no one is left inside the vehicle.

Never leave your vehicle unattended or let children play around your vehicle, especially

when the luggage compartment lid is open. A child could crawl into the vehicle and pull the
luggage compartment lid shut, becoming trapped and unable to get out. A closed vehicle can
become very hot or very cold, depending on the season. Particularly in the summer, heat
buildup in the passenger and luggage compartment of a parked vehicle can result in
temperatures in the vehicle that are much higher than the outside temperatures.
Temperatures can quickly reach levels that can cause unconsciousness and death,
particularly to small children.

Never leave children or anyone who cannot help themselves behind in the vehicle. They

may lock the vehicle with the vehicle key or the power locking button and lock themselves in.

NOTICE

Before opening or closing the luggage compartment lid, make sure there is enough room to do
so, for example, when the vehicle has a trailer or is in a garage.

NOTICE

Never use the gas strut to hold or clamp a load in place. This can damage the luggage
compartment lid and make it impossible to close.

Display

Please first read and note the introductory information and heed the WARNINGS

Lights up

Possible cause

Proper response

Icon appears in the

display

Luggage compartment lid open
or improperly closed.

Stop!

Open the luggage compartment lid and then
close it again.

When the ignition is switched on, several warning and indicator lights come on briefly for a function
check. They go out after a few seconds.

If the luggage compartment lid is not closed properly, the vehicle icon appears in the instrument

cluster display showing an open luggage compartment lid

⇒

fig. 12

,

⇒

fig. 13

.

Depending on your vehicle's equipment and options, the icon may still be displayed even after the
ignition is switched off as long as the key has not been taken out of the ignition. The icon in the
instrument cluster display goes out about 15 seconds after the vehicle has been locked.

WARNING

If the luggage compartment lid is not closed properly, it may open suddenly when the vehicle
is moving and cause severe injuries.

Stop immediately and close the luggage compartment lid.
Always make sure the luggage compartment lid is securely latched after you close it.

Opening the luggage compartment lid

Fig. 27 A: In the remote control vehicle key: Button to unlock and open the luggage compartment lid. B: In the
driver door: Switch to unlock and open the luggage compartment lid.

Fig. 28 Opening luggage compartment lid from the outside.

Please first read and note the introductory information and heed the WARNINGS

Always remove any item(s) being transported on the luggage compartment lid before opening it

⇒

.

Unlocking with the vehicle key

Briefly press the

button on the remote control vehicle key

⇒

fig. 27

A to unlock the luggage

compartment lid.

Press and hold the

button on the remote control vehicle key to unlatch the luggage

compartment lid. Then open the luggage compartment lid using the Volkswagen emblem.

Unlocking with the unlock switch in the driver door

Pull up the

switch on the driver's door

⇒

fig. 27

B to unlock the luggage compartment lid. Then

open the luggage compartment lid using the Volkswagen emblem.

The switch in the driver door also works when the ignition is switched off.

Opening with the Volkswagen emblem

Unlock the vehicle or the luggage compartment lid, or open a door.

Using your thumb, press the top of the Volkswagen emblem

⇒

fig. 28

and move the top of the

emblem down. Grasp the bottom part of the emblem and pull to lift the luggage compartment lid.

WARNING

Improper or unsupervised unlocking or opening of the luggage compartment lid can cause
severe injuries. Never open the luggage compartment lid when someone is in the way.

If a bicycle or luggage rack is installed on the luggage compartment lid, it may be hard to

see that the luggage compartment lid is unlatched. An unlatched luggage compartment lid
may open suddenly when the vehicle is moving.

NOTICE

Do not mount a luggage rack on the CSC roof or on or above the luggage compartment lid.
Doing so can interfere with operation of the CSC roof or damage it.

At temperatures below +32 °F (0 °C), the luggage compartment lid may be difficult to open after

you unlock it.

Closing the luggage compartment lid

Fig. 29 Opened luggage compartment lid: Recessed grip for closing.

Please first read and note the introductory information and heed the WARNINGS

Closing the luggage compartment lid

The vehicle has a soft-close feature that helps you close the luggage compartment lid.

Grasp one of the recessed grips in the trim of the luggage compartment lid

⇒

fig. 29

(arrow).

Pull the luggage compartment lid down and press it lightly against the lock. The system then

automatically closes the luggage compartment lid the rest of the way.

Check the luggage compartment lid to make sure it is securely latched.

Locking the luggage compartment lid

If you unlock the vehicle with the vehicle key, but do not open either a door or the luggage
compartment lid in about the next 30 seconds, the vehicle is automatically locked again. This feature
helps prevent you from leaving the vehicle unlocked unintentionally.

It is only possible to lock the luggage compartment lid when it is securely closed and latched.

The power locking system also locks the luggage compartment lid.
If the luggage compartment lid of a locked vehicle is unlocked with the

button on the remote

control vehicle key, it will lock again right after it is closed.

A closed but unlocked luggage compartment lid automatically locks at speeds above about 5 mph

(10 km/h).

WARNING

Improper or unsupervised closing of the luggage compartment lid can cause severe injuries.
Never close the luggage compartment lid when someone is in the way.

Never leave your vehicle unattended or let children play around your vehicle, especially

with the luggage compartment lid left open. A child could crawl into the vehicle and pull the
luggage compartment lid shut, becoming trapped and unable to get out. A closed vehicle can
become very hot or very cold depending on the season. Temperatures can quickly reach
levels that can cause unconsciousness or death, particularly to small children.

Make sure that the remote control vehicle key is not in the luggage compartment before closing

the luggage compartment lid.

Power windows

Introduction

In this section you’ll find information about:

Opening or closing power windows

Power windows – features

Power window pinch protection

More information:

Volkswagen Information System
Power locking system
CSC roof

WARNING

Improper use of power windows can result in serious personal injury.

Never let anyone get in the way of a power window when closing it.
When locking the vehicle from the outside, make sure that no one, especially children,

remains in the vehicle. The windows will not open in case of an emergency.

Always take the key with you when you leave the vehicle. You can still use the power

windows for several minutes after the ignition is switched off as long as the driver or
passenger door has not been opened.

NOTICE

If you leave the windows open, rain or other precipitation may enter the vehicle from outside
and can damage the vehicle interior.

Opening or closing power windows

Fig. 30 In the driver door: Switches for the power windows.

Please first read and note the introductory information and heed the WARNINGS

Switches in the driver door

Key to

fig. 30

:

(1)

To open or close all windows at the same time.

(2)

For the windows in the doors.

(3)

For the rear side windows.

Opening or closing windows

Function

Action

Opening:

Press the

switch.

Closing:

Pull the

switch.

Open all windows:

Press the

switch.

Close all windows:

Pull the

switch.

Stopping automatic
movement:

Press/pull the respective switch again.

You can still use the power windows for several minutes after the ignition is switched off as long as the
driver or passenger door has not been opened. When the vehicle key has been removed from the
ignition and the driver door has been opened, the power windows cannot be opened or closed.

A separate button for controlling the window is located in the front passenger door.

Power windows – features

Please first read and note the introductory information and heed the WARNINGS

Automatic lowering of the windows

Closed windows in the doors will go down slightly when the vehicle is unlocked, the door handle is

pulled, and after the vehicle key has been removed from the ignition

⇒ .

For vehicles with the single door unlocking function activated, only the window in the driver door
will go down slightly when the vehicle is unlocked from the outside. The window in the passenger door
will also go down slightly if the vehicle is unlocked a second time.

If no doors are opened, the windows will close again after several seconds. The windows will also
close if the door is closed or the vehicle is locked.

The windows can freeze to the seals at low outside temperatures and prevent the windows from going
down when the vehicle is unlocked or the door is opened. Do not open the door if the window does

not go down slightly

⇒ .

Lock the vehicle again.
Remove the ice with deicing spray.
Unlock the vehicle and retry the function.
If necessary, repeat until the windows are fully operational.

One-touch opening and closing

The one-touch feature automatically opens/closes a power window all the way. The window switch
does not have to be held down/up.

For one-touch opening: Press the switch for the window down briefly as far as it goes.

For one-touch closing: Pull the switch for the window up briefly as far as it goes.

Stopping automatic movement: Pull/press the switch again.

Reactivating the one-touch feature

If the vehicle battery is disconnected or dead and the windows are not completely closed, the one-
touch feature will not work and must be reactivated:

Close all windows and doors.
Insert the vehicle key into the door lock and turn and hold the key for more than 2 seconds in the

direction of locking. See, Manually unlocking and locking the driver door.

Release the key and then again turn and hold it in locking direction for more than 2 seconds. The

one-touch feature is now reactivated.

The one-touch feature can be reactivated for one or more windows at the same time.

Convenience closing

The convenience closing feature lets you close the windows and the power sunroof from outside the
vehicle as follows:

Manual locking: lock the vehicle with the vehicle key bit in the driver door and keep the key turned

in the locking position to close all windows and the power sunroof, Manually unlocking and locking the
driver door.

Convenience closing first closes the windows and then the power sunroof.

WARNING

Improper use of power windows can result in serious personal injury.

Never let anyone get in the way of a power window when closing it.
When locking the vehicle from the outside, make sure that no one, especially children,

remains in the vehicle. The windows will not open in case of an emergency.

Always take the key with you when you leave the vehicle. You can still use the power

windows for several minutes after the ignition is switched off as long as the driver or
passenger door has not been opened.

NOTICE

The windows must go down slightly when you unlock the vehicle. Otherwise the windows and
seals could be damaged when opening the doors.

If the power windows malfunction, the one-touch feature, as well as pinch protection may not

work properly. See an authorized Volkswagen dealer or authorized Volkswagen Service Facility right
away.

If convenience closing of the power windows requires removing the cover cap of the lock cylinder

on the driver door, the cover cap must be reinstalled after the vehicle is locked, Manually unlocking
and locking the driver door.