Volkswagen EOS (2015 year). Instruction — part 25

Towing

Introduction

In this section you’ll find information about:

Towing on a commercial tow truck

Tips on towing

Installing the front towing eye

Installing the rear towing eye

Driving tips while towing

Observe legal requirements when towing.

For technical reasons:

A vehicle with a dead battery must never be towed. Jump-start the vehicle instead.
It is not possible to tow-start or push-start your vehicle. Jump-start the vehicle instead.

Vehicles with Keyless Access may only be towed with the ignition on.

Towing the vehicle when the engine is turned off and the ignition is turned on drains the vehicle
battery. Depending on the charge level of the vehicle battery, it is possible that even after just a few
minutes, electrical devices such as the emergency flashers may not have the power necessary to

function. The steering wheel might lock in vehicles with Keyless Access

⇒

.

More information:

Exterior views
Shifting
Engine control and emission control system
Jump-starting

WARNING

Never tow a vehicle without any electrical power.

Never remove the remote control vehicle key from the ignition switch or turn off the

ignition with the starter button while the vehicle is moving. The electronic steering column
lock could suddenly engage, and you would not be able to steer or control the vehicle. You
can lose control of the vehicle, crash, and seriously injure yourself and others.

If the vehicle loses power while it is being towed, stop towing the vehicle immediately and

contact your authorized Volkswagen dealer or authorized Volkswagen Service Facility for
assistance.

WARNING

Never tow the vehicle unless the CSC roof is completely closed and locked (roof completely
up) or completely open (roof completely down). Otherwise, wind resistance might cause the
CSC to come open while the vehicle is being towed. This can damage the vehicle and result
in serious injuries.

WARNING

Towing a vehicle changes the way it handles and brakes. To help reduce the risk of an
accident and serious personal injury, note the following:

The driver of the vehicle that is being towed:

– Since the brake booster also does not work when the engine is stopped, you will need
to press harder on the brake pedal to slow down or stop. Always be alert so as not to rear-
end the towing vehicle.

– Will have to use considerably more force to turn the steering wheel because the power
steering is not working.

The driver of the vehicle that is doing the towing:

– Must accelerate gradually and gently and avoid jerking movements.

– Must not brake hard or steer sharply.

– Must brake earlier and more gently than in normal driving.

NOTICE

Be careful not to damage the paint when installing and removing the towing eye and the

cover for the threaded hole behind the bumper.

Unburned fuel can get into the catalytic converter during towing and damage it.

Towing on a commercial tow truck

Please first read and note the introductory information and heed the WARNINGS

To help avoid damaging the vehicle, have it towed only by a professional towing company. Read and
heed the following information:

General information

Never let the vehicle be towed at speeds above 30 mph (50 km/h).

Never let the vehicle be towed for more than 30 miles (50 km).

Towing automatic transmission vehicles

Release the parking brake.
Shift the transmission into Neutral (N).

Tow the vehicle only with its front wheels off the ground

⇒ .

When not to tow your vehicle

If there is little or no oil in the transmission because of damage to your vehicle, it must be moved with
the drive wheels off the ground. The vehicle can only be towed if its ignition is switched on and its
electrical system is operating. In the following situations, the vehicle cannot be towed at all and must
be transported on a flatbed truck or trailer:

If the front and rear wheels cannot turn.
If the vehicle battery is dead (because the electronic steering column lock engages and cannot be

released).

If you have to tow an automatic transmission vehicle more than 30 miles (50 km).

WARNING

It is not safe for children or other persons to ride in a vehicle that is being towed.

Never let children or anyone else remain in the vehicle while it is being towed.

NOTICE

The drive axle rotates while the vehicle is being towed with its rear wheels off the ground. This
can damage the automatic transmission.

Never tow automatic transmission vehicle with the rear wheels off the ground.
Tow manual transmission vehicles with the rear wheels off the ground only if it is certain

that no transmission fluid can leak out.

Tips on towing

Please first read and note the introductory information and heed the WARNINGS

Towing eye; tow rope or tow bar

A towing eye is included in your vehicle's tool kit. This can be inserted in a threaded hole in the front
bumper and used when your vehicle is being towed by another vehicle. On most vehicles, there is
another threaded hole in the rear bumper, so you can use the towing eye to tow other vehicles as well.
Towing a vehicle with a tow bar is safer and easier on both vehicles than using a tow rope. A tow rope
should be used only if a tow bar is not available.

The tow rope should be flexible enough to help protect both vehicles from damage. Use a synthetic
fiber rope or similar rope.

Attach the tow rope or tow bar only to the towing eye included in the vehicle tool kit for this purpose, or
to a trailer hitch.

Towing automatic transmission vehicles

Check whether your vehicle can be towed at all; see below

⇒ When not to tow your vehicle

If yes, not the following for the towed vehicle:

Put the transmission in Neutral (N).

Do not tow faster than 30 mph (50 km/h).
Do not tow more than 30 miles (50 km).
When a commercial tow truck is being used, the vehicle must only be towed with the front wheels

lifted off the ground.

When not to tow your vehicle

In the following situations, the vehicle cannot be towed and must be transported on a flatbed truck or
trailer:

If transmission fluid has leaked out of the transmission.
If there is little or no oil in the transmission because of damage to your vehicle, it must be moved

with the drive wheels off the ground.

If the front and rear wheels cannot turn.
If the CSC roof is not properly opened or closed
When the vehicle battery is dead, because the steering may remain disabled and it may not be

possible to release the electronic steering column lock.

If you have to tow an automatic transmission vehicle more than 30 miles (50 km).

Towing other vehicles

Obey all legal requirements
Read and heed all towing information in the owner's manual for the other vehicle.

A vehicle can be towed only if the electronic steering column lock is released. In case of a power

loss or malfunctions of the electrical system, the engine may have to be jump-started in order to
release the electronic steering column lock.

Installing the front towing eye

Fig. 193 In right front bumper: Remove cover.

Fig. 194 In right front bumper: Screwing in towing eye.

Please first read and note the introductory information and heed the WARNINGS

There is a threaded hole for the towing eye in the right front bumper

⇒

fig. 194

.

Always keep the towing eye in the vehicle and stow it securely.

Read and follow the notes about towing

⇒ page 388, Tips on towing.

Installing the front towing eye

Take the towing eye, the lug wrench, and the screwdriver out of the vehicle tool kit in the luggage

compartment

⇒ Vehicle tool kit.

Push on the cover at the bottom marking

⇒

fig. 193

(arrow) so that it pops out.

Remove the cover and let it hang from the bumper.
Screw the towing eye counterclockwise into the threaded hole as far as it will go (arrow)

⇒

fig. 194

⇒ . Use the lug wrench to turn and tighten the towing eye.

When towing is complete, unscrew the towing eye clockwise to remove it.

Position the lower lip of the cover in the opening in the bumper and carefully push the upper lip

carefully over the edge of the opening.

Push on the upper part of the cover until the lower lip has locked into place.

NOTICE

Always make sure the towing eye is screwed all the way into threaded hole so that it is secure.
If not, it could be pulled out while your vehicle is being towed.

Installing the rear towing eye

Fig. 195 In right rear bumper: Remove cover.

Fig. 196 On the right rear bumper: Screwed-in towing eye.

Please first read and note the introductory information and heed the WARNINGS

There is another threaded hole for the towing eye in the right rear bumper

⇒

fig. 196

.

Always keep the towing eye in the vehicle and stow it securely.

Read and follow the notes about towing

⇒ Tips on towing.

Installing the rear towing eye

Take the towing eye, the lug wrench, and the screwdriver out of the vehicle tool kit in the luggage

compartment

⇒ Vehicle tool kit.

Push on the cover at the bottom marking

⇒

fig. 195

(arrow) so that it pops out.

Remove the cover and let it hang from the bumper.
Screw the towing eye counterclockwise into the threaded hole as far as it will go (arrow)

⇒

fig. 196

⇒ . Use the lug wrench to turn and tighten the towing eye.

When towing is complete, unscrew the towing eye clockwise to remove it.
Position the lower lip of the cover in the opening in the bumper and carefully push the upper lip

over the edge of the opening until the upper lip has locked in place.

NOTICE

Always make sure the towing eye is screwed all the way into threaded hole so that it is secure.
If not, it could be pulled out while your vehicle is being towed.

Driving tips while towing

Please first read and note the introductory information and heed the WARNINGS

Towing requires some experience, especially when using a tow rope. Both drivers must be familiar
with the techniques required for towing. Inexperienced drivers should not try to tow a vehicle or to
drive a vehicle that is being towed.

Do not pull too hard with the towing vehicle, and avoid jerking the tow rope. When towing on an
unpaved road, there is always a risk of overloading and damaging the attachment points.

If your vehicle is being towed, it can still signal turns even if the emergency flashers are activated, as
long as the ignition is switched on. Use the turn signal in the normal way. The emergency flashers go
off as long as the turn signal is blinking. As soon as the turn signal lever returns to its neutral position,
the emergency flashers are automatically activated again.

As the driver of the vehicle being towed:

If your vehicle is the one being towed, the ignition switch must be switched on to keep the steering

wheel from locking. Also make sure that the turn signals, horn, windshield wipers, and windshield
washers work properly.

Since power steering does not work when the engine is switched off, more effort is needed to steer

the vehicle.

Since the brake booster also does not work when the engine is stopped, you will need to press

harder on the brake pedal to slow down or stop. Do not hit the towing vehicle.

Read and heed the information and WARNINGS in the towing vehicle's owner's manual.

As the driver of the towing vehicle:

Drive especially carefully and accelerate gently. Avoid sudden driving maneuvers.
Brake earlier and more gently than usual and with light pedal pressure.
Read and heed the information and WARNINGS in the owner's manual of the vehicle being towed.

Abbreviations

Abbreviation Meaning

6S auto

6-speed automatic transmission

ABS

Anti-lock Brake System

AFS

Adaptive Front Lighting System

AKI

Anti-Knock Index

ANSI

American National Standards Institute

ASR

Anti-Slip Regulation

ATA

Anti-Theft Alarm system

BAS

Brake Assist System

ccm

Cubic centimeter – metric unit of measure for engine displacement

CCS

Cruise Control System

CID

Cubic inch displacement – unit of measure for engine displacement

cm

Centimeter – metric unit of measure for length

CO

2

Carbon dioxide

DIN

Deutsches Institut für Normung (German Institute for Standardization)

DRL

Daytime Running Lights

DSG

®

Direct Shift Gearbox automatic transmission

EDL

Electronic Differential Lock

EN

European Norm

EPC

Engine control (Electronic Power Control)

ESC

Electronic Stability Control

g/km

Generated carbon monoxide amount in grams per kilometer driven

GAWR

Gross Axle Weight Rating

GVWR

Gross Vehicle Weight Rating

HID

High Intensity Discharge headlights (Xenon)

hp

Horsepower – unit of measure for engine power

kg

Kilogram – metric unit of measure for weight

kN

Kilonewton – a unit of measure for force

kp

Kilopond – unit of measure for force

kPa

Kilopascal – unit of measure for tire pressure

kW

Kilowatt – engine rating

LED

Light Emitting Diode

m

Meter – metric unit of measure for length

MDI

Media Device Interface (MEDIA-IN)

MFI

Multi-Function Indicator

Nm

Newton meter – a unit of measure for engine torque

PDC

Park Distance Control

RON

Research Octane Number – measurement of anti-knock resistance of gasoline

rpm

Engine revolutions per minute (engine speed)

SAE

Society of Automotive Engineers

TSI

®

Turbocharged gasoline engine with direct fuel injection

XDL

Extension of the Electronic Differential Lock system