RAM ProMaster (2019 year). Instruction — part 14

4. Connect the opposite end of the negative (-) jumper

cable to the remote negative (-) post of the discharged
vehicle.

NOTE:

The remote negative (-) post is located in the front

of the engine compartment on the driver’s side.

WARNING!

Do not connect the jumper cable to the negative (-) post
of the discharged battery. The resulting electrical spark
could cause the battery to explode and could result in
personal injury. Only use the specific ground point, do
not use any other exposed metal parts.

5. Start the engine in the vehicle that has the booster

battery. Let the engine idle a few minutes and then start
the engine in the vehicle with the discharged battery.

6. Once the engine is started, disconnect the jumper cables

in the reverse sequence:

Disconnecting The Jumper Cables

1. Disconnect the negative end (-) of the jumper cable from

the remote negative (-) post of the vehicle with the
discharged battery.

2. Disconnect the opposite end of the negative (-) jumper

cable from the negative (-) post of the booster battery.

3. Disconnect the positive end (+) of the jumper cable from

the positive (+) post of the booster battery.

4. Disconnect the opposite end of the positive (+) jumper

cable from the remote positive (+) post of the discharged
vehicle.

5. Close the cover of the Front Power Distribution Center.

If frequent jump starting is required to start your vehicle
you should have the battery and charging system in-
spected at your authorized dealer.

CAUTION!

Accessories plugged into the vehicle power outlets
draw power from the vehicle’s battery, even when not
in use (i.e., cellular devices, etc.). Eventually, if plugged
in long enough without engine operation, the vehicle’s
battery will discharge sufficiently to degrade battery
life and/or prevent the engine from starting.

216

IN CASE OF EMERGENCY

Battery Location

There are two remote jump starting posts under the hood
which is the recommended jump start location. If access to
the battery is needed, an access panel on the driver’s side
floor will allow for battery access.

IF YOUR ENGINE OVERHEATS

In any of the following situations, you can reduce the
potential for overheating by taking the appropriate action.
• On the highways — slow down.
• In city traffic — while stopped, place the transmission in

NEUTRAL, but do not increase the engine idle speed
while preventing vehicle motion with the brakes.

Access Panel

Battery Location

7

IN CASE OF EMERGENCY

217

NOTE:

There are steps that you can take to slow down an

impending overheat condition:
• If your air conditioner (A/C) is on, turn it off. The A/C

system adds heat to the engine cooling system and
turning the A/C off can help remove this heat.

• You can also turn the temperature control to maximum

heat, the mode control to floor and the blower control to
high. This allows the heater core to act as a supplement
to the radiator and aids in removing heat from the
engine cooling system.

WARNING!

You or others can be badly burned by hot engine
coolant (antifreeze) or steam from your radiator. If you
see or hear steam coming from under the hood, do not
open the hood until the radiator has had time to cool.
Never try to open a cooling system pressure cap when
the radiator or coolant bottle is hot.

CAUTION!

Driving with a hot cooling system could damage your
vehicle. If the temperature gauge reads HOT (H), pull
over and stop the vehicle. Idle the vehicle with the air
conditioner turned off until the pointer drops back
into the normal range. If the pointer remains on HOT
(H), and you hear continuous chimes, turn the engine
off immediately and call for service.

GEAR SELECTOR OVERRIDE

If a malfunction occurs and the gear selector cannot be
moved out of the PARK position, you can use the following
procedure to temporarily move the gear selector:

1. Turn the engine OFF.

2. Firmly apply the parking brake.

3. Using a small screwdriver or similar tool, remove the

gear selector override access cover which is located
below the gear selector.

218

IN CASE OF EMERGENCY

4. Press and maintain firm pressure on the brake pedal.

5. Insert the screwdriver or similar tool into the access

port, and push and hold the override release lever
forward.

6. Move the gear selector to the NEUTRAL position.

7. The vehicle may then be started in NEUTRAL.

8. Reinstall the gear selector override access cover.

FREEING A STUCK VEHICLE

If your vehicle becomes stuck in mud, sand, or snow, it can
often be moved using a rocking motion. Turn the steering
wheel right and left to clear the area around the front wheels.
Shift back and forth between DRIVE and REVERSE, while
gently pressing the accelerator. Use the least amount of accel-
erator pedal pressure that will maintain the rocking motion,
without spinning the wheels or racing the engine.

CAUTION!

Racing the engine or spinning the wheels may lead to
transmission overheating and failure. Allow the en-
gine to idle with the transmission in NEUTRAL for at

(Continued)

CAUTION! (Continued)

least one minute after every five rocking-motion
cycles. This will minimize overheating and reduce the
risk of transmission failure during prolonged efforts to
free a stuck vehicle.

NOTE:

Push the

⬙ESC Off⬙ switch, to place the Electronic

Stability Control (ESC) system in

⬙Partial Off⬙ mode, before

rocking the vehicle. Refer to “Electronic Brake Control
System” in “Safety” for further information. Once the
vehicle has been freed, push the

⬙ESC Off⬙ switch again to

restore

⬙ESC On⬙ mode.

WARNING!

Fast spinning tires can be dangerous. Forces generated
by excessive wheel speeds may cause damage, or even
failure, of the axle and tires. A tire could explode and
injure someone. Do not spin your vehicle’s wheels
faster than 30 mph (48 km/h) or for longer than 30
seconds continuously without stopping when you are
stuck and do not let anyone near a spinning wheel, no
matter what the speed.

7

IN CASE OF EMERGENCY

219

CAUTION!

• When “rocking” a stuck vehicle by shifting between

DRIVE and REVERSE, do not spin the wheels faster
than 15 mph (24 km/h), or drivetrain damage may
result.

(Continued)

CAUTION! (Continued)

• Spinning the wheels too fast may lead to transmis-

sion overheating and failure. It can also damage the
tires. Do not spin the wheels above 30 mph (48 km/h)
while in gear (no transmission shifting occurring).

TOWING A DISABLED VEHICLE

This section describes procedures for towing a disabled
vehicle using a commercial towing service.

Towing Condition

Wheels OFF The

Ground

ALL Models

Flat Tow

NONE

If transmission is operable:

• Transmission in NEUTRAL

• 25 mph (40 km/h) max speed

• 15 miles (24 km) max distance

Wheel Lift Or Dolly

Tow

Rear

Front

OK

Flatbed

ALL

BEST METHOD

Proper towing or lifting equipment is required to prevent
damage to your vehicle. Use only tow bars and other
equipment designed for this purpose, following equipment

manufacturer’s instructions. Use of safety chains is man-
datory. Attach a tow bar or other towing device to main

220

IN CASE OF EMERGENCY

structural members of the vehicle, not to bumpers or
associated brackets. State and local laws regarding vehicles
under tow must be observed.

If you must use the accessories (wipers, defrosters, etc.)
while being towed, the ignition must be in the ON/RUN
mode.

If the key fob is unavailable or the vehicle’s battery is
discharged, refer to “Gear Selector Override” in this section
for instructions on shifting the automatic transmission out
of PARK for towing.

CAUTION!

• Do not use sling type equipment when towing.

Vehicle damage may occur.

• When securing the vehicle to a flat bed truck, do not

attach to front or rear suspension components. Dam-
age to your vehicle may result from improper towing.

Automatic Transmission

The manufacturer recommends towing your vehicle with
all four wheels OFF the ground using a flatbed.

If flatbed equipment is not available, and the transmission
is operable, this vehicle may be towed (with front wheels
on the ground) under the following conditions:
• The transmission must be in NEUTRAL.
• The towing speed must not exceed 25 mph (40 km/h).
• The towing distance must not exceed 15 miles (24 km).
If the transmission is not operable, or the vehicle must be
towed faster than 25 mph (40 km/h) or farther than 15
miles (24 km), tow with the front wheels OFF the ground
(using a flatbed truck, or wheel lift equipment with the
front wheels raised).

CAUTION!

• Towing faster than 25 mph (40 km/h) or farther than

15 miles (24 km) with front wheels on the ground can
cause severe transmission damage. Damage from
improper towing is not covered under the New
Vehicle Limited Warranty.

• Towing this vehicle in violation of the above require-

ments can cause severe transmission damage. Dam-
age from improper towing is not covered under the
New Vehicle Limited Warranty.

7

IN CASE OF EMERGENCY

221

ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS)

This vehicle is equipped with an Enhanced Accident
Response System.

Please refer to “Occupant Restraint Systems” in “Safety”
for further information on the Enhanced Accident Re-
sponse System (EARS) function.

EVENT DATA RECORDER (EDR)

This vehicle is equipped with an Event Data Recorder
(EDR). The main purpose of an EDR is to record data that
will assist in understanding how a vehicle’s systems per-
formed under certain crash or near crash-like situations,
such as an air bag deployment or hitting a road obstacle.

Please refer to “Occupant Restraint Systems” in “Safety”
for further information on the Event Data Recorder (EDR).

222

IN CASE OF EMERGENCY

SERVICING AND MAINTENANCE

CONTENTS

䡵 SCHEDULED SERVICING . . . . . . . . . . . . . . . . .225

▫ Maintenance Plan . . . . . . . . . . . . . . . . . . . . . .226
▫ Heavy Duty Use Of The Vehicle . . . . . . . . . . . .228

䡵 ENGINE COMPARTMENT . . . . . . . . . . . . . . . . .229

▫ 3.6L Engine . . . . . . . . . . . . . . . . . . . . . . . . . .229
▫ Checking Oil Level — Gas Engine . . . . . . . . . . .230
▫ Adding Washer Fluid . . . . . . . . . . . . . . . . . . .230
▫ Maintenance-Free Battery . . . . . . . . . . . . . . . . .230

䡵 DEALER SERVICE . . . . . . . . . . . . . . . . . . . . . . .231

▫ Engine Oil . . . . . . . . . . . . . . . . . . . . . . . . . . .232
▫ Engine Oil Filter . . . . . . . . . . . . . . . . . . . . . . .233
▫ Engine Air Cleaner Filter . . . . . . . . . . . . . . . . .233
▫ Air Conditioner Maintenance . . . . . . . . . . . . . .234
▫ Body Lubrication . . . . . . . . . . . . . . . . . . . . . .236

▫ Windshield Wiper Blades . . . . . . . . . . . . . . . . .236
▫ Exhaust System . . . . . . . . . . . . . . . . . . . . . . . .237
▫ Cooling System . . . . . . . . . . . . . . . . . . . . . . . .238
▫ Brake System . . . . . . . . . . . . . . . . . . . . . . . . .243
▫ Automatic Transmission (3.6L Gasoline Engine

Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244

䡵 RAISING THE VEHICLE . . . . . . . . . . . . . . . . . .245
䡵 TIRES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245

▫ Tire Safety Information . . . . . . . . . . . . . . . . . .245
▫ Tires — General Information . . . . . . . . . . . . . .254
▫ Tire Types . . . . . . . . . . . . . . . . . . . . . . . . . . . .261
▫ Spare Tires — If Equipped . . . . . . . . . . . . . . . .262
▫ Wheel And Wheel Trim Care . . . . . . . . . . . . . .265
▫ Tire Chains (Traction Devices) . . . . . . . . . . . . .266

8

▫ Tire Rotation Recommendations . . . . . . . . . . . .267

䡵 DEPARTMENT OF TRANSPORTATION UNIFORM

TIRE QUALITY GRADES . . . . . . . . . . . . . . . . . .267

▫ Treadwear . . . . . . . . . . . . . . . . . . . . . . . . . . . .268
▫ Traction Grades . . . . . . . . . . . . . . . . . . . . . . . .268
▫ Temperature Grades . . . . . . . . . . . . . . . . . . . . .268

䡵 STORING THE VEHICLE . . . . . . . . . . . . . . . . . .269
䡵 BODYWORK . . . . . . . . . . . . . . . . . . . . . . . . . . .269

▫ Protection From Atmospheric Agents . . . . . . . .269

▫ Body And Underbody Maintenance . . . . . . . . . .270
▫ Preserving The Bodywork . . . . . . . . . . . . . . . . .270

䡵 INTERIORS . . . . . . . . . . . . . . . . . . . . . . . . . . . .271

▫ Seats And Fabric Parts . . . . . . . . . . . . . . . . . . .271
▫ Plastic And Coated Parts. . . . . . . . . . . . . . . . . .272
▫ Leather Parts . . . . . . . . . . . . . . . . . . . . . . . . . .273
▫ Glass Surfaces . . . . . . . . . . . . . . . . . . . . . . . . .273
▫ Cleaning The Instrument Panel Cupholders . . . .273

224

SERVICING AND MAINTENANCE

SCHEDULED SERVICING

Your vehicle is equipped with an automatic oil change
indicator system. The oil change indicator system will
remind you that it is time to take your vehicle in for
scheduled maintenance.

Based on engine operation conditions, the oil change
indicator message will illuminate in the instrument cluster.
This means that service is required for your vehicle.
Operating conditions such as frequent short-trips, trailer
tow, and extremely hot or cold ambient temperatures will
influence when the “Oil Change Required” message is
displayed. Severe Operating Conditions can cause the
change oil message to illuminate as early as 3,500 miles
(5,600 km) since last reset. Have your vehicle serviced as
soon as possible, within the next 500 miles (805 km).

Your authorized dealer will reset the oil change indicator
message after completing the scheduled oil change. If a
scheduled oil change is performed by someone other than
your authorized dealer, the message can be reset by
referring to the steps described under “Instrument Cluster
Display” in “Getting To Know Your Instrument Panel” for
further information.

NOTE:

Under no circumstances should oil change inter-

vals exceed 10,000 miles (16,000 km), twelve months or 350
hours of engine run time, whichever comes first. The 350
hours of engine run or idle time is generally only a concern
for fleet customers.

Severe Duty All Models

Change Engine Oil at 4,000 miles (6,500 km) or 350 hours of
engine run time if the vehicle is operated in a dusty and off
road environment or is operated predominately at idle or
only very low engine RPM’s. This type of vehicle use is
considered Severe Duty.

Once A Month Or Before A Long Trip:
• Check engine oil level.
• Check windshield washer fluid level.
• Check the tire inflation pressures and look for unusual

wear or damage. Rotate at the first sign of irregular
wear, even if it occurs before the oil indicator system
turns on.

• Check the fluid levels of the coolant reservoir, brake

master cylinder, and power steering and fill as needed.

• Check function of all interior and exterior lights.

8

SERVICING AND MAINTENANCE

225

Maintenance Plan

Required Maintenance Intervals

Refer to the maintenance plan on the following pages for
the required maintenance intervals.

At Every Oil Change Interval As Indicated By Oil

Change Indicator System:

• Change oil and filter.
• Rotate the tires. Rotate at the first sign of irregular

wear, even if it occurs before the oil indicator
system turns on.

At Every Oil Change Interval As Indicated By Oil

Change Indicator System:

• Inspect battery and clean and tighten terminals as

required.

• Inspect brake pads, shoes, rotors, drums, hoses and

park brake.

• Inspect engine cooling system protection and hoses.
• Inspect exhaust system.
• Inspect engine air cleaner if using in dusty or

off-road conditions.

Mileage or time passed (which-

ever comes first)

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

100,000

1

10,000

120,000

130,000

140,000

150,000

Or Years:

2

3

4

5

6

7

8

9

10

11

12

13

14

15

Or Kilometers:

32,000

48,000

64,000

80,000

96,000

1

12,000

128,000

144,000

160,000

176,000

192,000

208,000

224,000

240,000

Additional Inspections

Inspect the CV joints.

X

X

X

X

X

Inspect front suspension, tie rod
ends, boot seals, and replace if
necessary.

X

X

X

X

X

X

X

226

SERVICING AND MAINTENANCE

Mileage or time passed (which-

ever comes first)

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

100,000

1

10,000

120,000

130,000

140,000

150,000

Or Years:

2

3

4

5

6

7

8

9

10

11

12

13

14

15

Or Kilometers:

32,000

48,000

64,000

80,000

96,000

1

12,000

128,000

144,000

160,000

176,000

192,000

208,000

224,000

240,000

Inspect the brake pads, replace as
necessary.

X

X

X

X

X

X

X

Additional Maintenance

Replace engine air filter.

X

X

X

X

X

Replace cabin/air conditioning
filter.

X

X

X

X

X

X

X

Replace Brake Fluid every two
years. *

X

X

X

X

X

X

X

Replace spark plugs. **

X

Flush and replace the engine coolant
at 10 years or 150,000 miles
(240,000 km) whichever comes first.

X

X

Change automatic transmission
fluid and filter.

X

X

Inspect and replace PCV valve if
necessary.

X

* The brake fluid change interval is time based only,
mileage intervals do not apply.

** The spark plug change interval is mileage based only,
yearly intervals do not apply.

8

SERVICING AND MAINTENANCE

227

WARNING!

• You can be badly injured working on or around a

motor vehicle. Do only service work for which you
have the knowledge and the right equipment. If you
have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.

• Failure to properly inspect and maintain your vehicle

could result in a component malfunction and effect

(Continued)

WARNING! (Continued)

vehicle handling and performance. This could cause
an accident.

Heavy Duty Use Of The Vehicle

Change engine oil at 4,000 miles (6,500 km) or 350 hours of
engine run time if the vehicle is operated in a dusty and off
road environment or is operated predominately at idle or
only very low engine RPM’s. This type of vehicle use is
considered Severe Duty.

228

SERVICING AND MAINTENANCE

ENGINE COMPARTMENT

3.6L Engine

1 — Washer Fluid Reservoir
2 — Engine Oil Fill
3 — Engine Oil Dipstick
4 — Brake Fluid Reservoir

5 — Power Distribution Center (Fuses)
6 — Coolant Reservoir
7 — Power Steering Reservoir

8

SERVICING AND MAINTENANCE

229

Checking Oil Level — Gas Engine

To assure proper lubrication of your vehicle’s engine, the
engine oil must be maintained at the correct level. Check
the oil level at regular intervals, such as every fuel stop.
The best time to check the engine oil level is about five
minutes after a fully warmed up engine is shut off.

Checking the oil while the vehicle is on level ground will
improve the accuracy of the oil level readings. Always
maintain the oil level within the SAFE zone on the dipstick.
Adding one quart of oil when the reading is at the bottom
of the SAFE zone will result in a reading at the top of the
safe zone on these engines.

CAUTION!

Overfilling or underfilling will cause oil aeration or
loss of oil pressure. This could damage your engine.

Adding Washer Fluid

The fluid reservoir is located in the engine compartment
and should be checked at regular intervals. Fill the reser-
voir with windshield washer solvent (not radiator anti-
freeze) and operate the system for a few seconds to flush
out any residual water.

The washer fluid reservoir will hold a full gallon of fluid
when the Low Washer Fluid Light illuminates.

WARNING!

Commercially available windshield washer solvents
are flammable. They could ignite and burn you. Care
must be exercised when filling or working around the
washer solution.

After the engine has warmed, operate the defroster for a
few minutes to reduce the possibility of smearing or
freezing the fluid on the cold windshield. Mopar All
Weather Windshield Washer Solution or equivalent, used
with water as directed on the container, aids cleaning
action, reduces the freezing point to avoid line clogging,
and is not harmful to paint or trim.

Maintenance-Free Battery

Your vehicle is equipped with a maintenance-free battery.
You will never have to add water, nor is periodic mainte-
nance required.

230

SERVICING AND MAINTENANCE

WARNING!

• Battery fluid is a corrosive acid solution and can

burn or even blind you. Do not allow battery fluid to
contact your eyes, skin, or clothing. Do not lean over
a battery when attaching clamps. If acid splashes in
eyes or on skin, flush the area immediately with
large amounts of water. Refer to “Jump Starting
Procedure” in “In Case Of Emergency” for further
information.

• Battery gas is flammable and explosive. Keep flame

or sparks away from the battery. Do not use a booster
battery or any other booster source with an output
greater than 12 Volts. Do not allow cable clamps to
touch each other.

• Battery posts, terminals, and related accessories con-

tain lead and lead compounds. Wash hands after
handling.

CAUTION!

• It is essential when replacing the cables on the

battery that the positive cable is attached to the
positive post and the negative cable is attached to the

(Continued)

CAUTION! (Continued)

negative post. Battery posts are marked positive (+)
and negative (-) and are identified on the battery
case. Cable clamps should be tight on the terminal
posts and free of corrosion.

• If a “fast charger” is used while the battery is in the

vehicle, disconnect both vehicle battery cables before
connecting the charger to the battery. Do not use a
“fast charger” to provide starting voltage.

DEALER SERVICE

An authorized dealer has the qualified service personnel,
special tools, and equipment to perform all service opera-
tions in an expert manner. Service Instructions are available
which include detailed service information for your ve-
hicle. Refer to these Service Instructions before attempting any
procedure yourself.

NOTE:

Intentional tampering with emissions control sys-

tems may void your warranty and could result in civil
penalties being assessed against you.

8

SERVICING AND MAINTENANCE

231