Jaguar X-Type Sedan and Estate (Wagon). Service manual — part 587
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Is call volume still low when call transferred to 'handset' mode?
Yes
GO to L6
.
No
Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down. Key on ignition
and re-try the call.
GO to L16
.
L6:
Is the call volume still low with the handset disconnected from the Bluetooth system?
Yes
GO to L7
.
No
Try calling another 3rd party from the handset.
GO to L8
.
L7:
Is the handset volume setting low?
Yes
Increase the handset volume setting and re-try the call.
GO to L6
.
No
Low audio issue due to the handset, consult the handset supplier.
L8:
Is the call volume still low with the handset disconnected from the Bluetooth system?
Yes
Low audio issue due to the handset, consult the handset supplier.
No
Initial audio problem may be due to a fault at the 3rd party end. Check by calling them on another number.
L9:
Check that handset volume setting and signal strength are not low. Is call volume still low when call transferred to
'handset' mode?
Yes
GO to L14
.
No
GO to L10
.
L10:
Is the microphone fitted OK? Check DTCs using the approved diagnostic system.
Yes
GO to L12
.
No
Rectify as necessary.
GO to L11
.
L11:
Is volume still low?
Yes
GO to L12
.
No
Issue caused by faulty microphone or microphone circuit.
L12:
Is voice control fitted to vehicle?
Yes
Disconnect the voice control module and fit the voice control shorting loop to the wiring harness.
GO to L13
.
No
GO to L14
.
L13:
Is volume still low?
Yes
GO to L14
.
No
Refer to voice control diagnostics.
L14:
Is the 3rd party call audio still low with the handset disconnected from the Bluetooth system?
Yes
Pair and connect a different known 'good' handset to the vehicle phone system and make a call to a 3rd party.
GO to
L17
.
No
Re-connect Bluetooth link and re-try the call.
GO to L15
.
L15:
Is volume still low?
Yes
Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down. Key on ignition
and re-try the call.
GO to L16
.
No
Issue caused by a faulty Bluetooth connection.
L16:
Is volume still low?
Yes
Refer to the warranty policy and procedures manual if a module is suspect.
No
Issue caused by a faulty Bluetooth connection.
L17:
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Is volume still low?
Yes
Refer to the warranty policy and procedures manual if a module is suspect.
No
Low audio issue caused by the handset, consult the handset supplier.
PINPOINT TEST M : CANNOT DIAL OUT FROM AUDIO HEAD UNIT/TOUCH-SCREEN/STEERING WHEEL CONTROL
TEST
CONDITIONS
DETAILS/RESULTS/ACTIONS
M1:
Is D2B ring complete?
Yes
GO to M2
.
No
Reconnect/change/repair the D2B leads and check for normal operation.
M2:
Does display show "NO SERVICE" or drop out of phone mode?
Yes
GO to M3
.
No
GO to M4
.
M3:
Signal strength on the handset greater than 1?
Yes
GO to M4
.
No
Re-try call in a stronger signal strength area, low signal strength can cause interference and distortion in car and at
3rd party.
M4:
Can user dial out from the handset?
Yes
Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down. Key on ignition.
Make sure the Bluetooth link is reconnected and re-try the call.
GO to M5
.
No
Switch off the handset, remove the battery from the back of the handset. Replace the battery into the handset and
switch on. Make sure the Bluetooth link is reconnected and re-try the call.
GO to M5
.
M5:
Can user dial out from audio head unit or steering wheel control?
Yes
Problem may have been caused by the Bluetooth link being disconnected.
No
Pair and connect a different known 'good' handset to the vehicle phone system and make an incoming call.
GO to M6
.
M6:
Can user dial out from audio head unit or steering wheel control?
Yes
This may be a handset issue, consult the handset supplier.
No
Refer to the warranty policy and procedures manual if a module is suspect.
PINPOINT TEST N : VOICE ACTIVATED PHONE FUNCTIONS INOPERATIVE
TEST
CONDITIONS
DETAILS/RESULTS/ACTIONS
N1:
Make sure that the customer has completed voice recognition training.
Check audio head unit DTCs using the approved diagnostic system, are there any audio head unit DTCs stored?
Yes
Carry out the pinpoint tests associated with the relevant DTCs using the manufacturer approved diagnostic system.
No
GO to N2
.
N2:
Is there a dial problem?
Yes
GO to N3
.
No
GO to N5
.
N3:
Dials wrong number?
Yes
GO to N7
.
No
GO to N4
.
N4:
W ill not dial?
Yes
GO to N9
.
No
GO to N5
.
N5:
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Cannot dial using voice control?
Yes
GO to N8
.
No
GO to N6
.
N6:
Cannot turn phone on/off?
Yes
GO to N8
.
No
GO to N10
.
N7:
Is the handset on the approved phone list?
Yes
Call Technical Helpline.
No
Only handsets specified in the approved list with the correct level of software can be guaranteed to work.
N8:
Is voice control on the D2B ring?
Yes
GO to N9
.
No
Not a phone issue.
N9:
Does verbal communication confirm correct number?
Yes
GO to N10
.
No
Not a phone issue.
N10:
Does the audio head unit/touch-screen show "NO PHONE" or "PHONE NOT FITTED" (i.e. is phone off the D2B ring)?
Yes
GO to N11
.
No
GO to N12
.
N11:
Are any of the D2B connections loose or damaged?
Yes
Reconnect/change/repair the D2B leads and check for normal operation.
No
Refer to the warranty policy and procedures manual if a module is suspect.
N12:
Check all connections/connectivity to and from the portable support electronics (PSE) module and the Bluetooth upgrade
module. Are any of the harness connections loose or damaged?
Yes
Rectify as necessary. Refer to the electrical guides.
No
Refer to the warranty policy and procedures manual if a module is suspect.
PINPOINT TEST O : CALL IS DROPPED
TEST
CONDITIONS
DETAILS/RESULTS/ACTIONS
O1:
Is the 3rd party call to another cellular phone?
Yes
GO to O3
.
No
GO to O2
.
O2:
Is the 3rd party call to a landline?
Yes
Disconnect the Bluetooth link between the handset and vehicle phone system. Re-try the call in the vehicle,
preferably with the handset in the same position as when connected via the Bluetooth link.
GO to O4
.
No
GO to O5
.
O3:
Is the signal strength on the 3rd party handset greater than 1?
Yes
Disconnect the Bluetooth link between the handset and vehicle phone system. Re-try the call in the vehicle,
preferably with the handset in the same position as when connected via the Bluetooth link.
GO to O4
.
No
Re-try call in stronger signal strength area. Low signal strength can lead to calls being dropped.
O4:
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Is the call dropped again?
Yes
Pair and connect a different known 'good' handset to the vehicle phone system and make an incoming call.
GO to O7
.
No
Switch off the handset, remove the battery from the back of the handset. Replace the battery into the handset and
switch on. Make sure the Bluetooth link is reconnected and re-try the call.
GO to O5
.
O5:
Is the call dropped again?
Yes
Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down. Key on ignition.
Make sure the Bluetooth link is reconnected and re-try the call.
GO to O6
.
No
Problem may have been caused by the Bluetooth link being disconnected.
O6:
Is the call dropped again?
Yes
Pair and connect a different known 'good' handset to the vehicle phone system and make an incoming call.
GO to O7
.
No
Problem may have been caused by the Bluetooth link being disconnected.
O7:
Is the call dropped again?
Yes
Refer to the warranty policy and procedures manual if a module is suspect.
No
This may be a handset issue, consult the handset supplier.
PINPOINT TEST P : INTERFERENCE AND DISTORTION
TEST
CONDITIONS
DETAILS/RESULTS/ACTIONS
P1:
Is interference present with Bluetooth link disconnected?
Yes
GO to P2
.
No
Check for external sources of interference. Drive to where the customer has problems to identify if location
dependant. Test in an area of known high signal strength.
GO to P4
.
P2:
Is it present with a different known 'good' handset paired/connected?
Yes
GO to P3
.
No
This may be a handset issue, consult the handset supplier.
P3:
Is it present with other network carriers?
Yes
Check for external sources of interference. Drive to where the customer has problems to identify if location
dependant. Test in an area of known high signal strength.
GO to P4
.
No
This may be a network or handset issue, consult the handset supplier/network provider.
P4:
Are there any powered items/aftermarket accessories in the car?
Yes
Switch off any powered items/aftermarket accessories in the car.
GO to P5
.
No
Refer to the warranty policy and procedures manual if a module is suspect.
P5:
Is interference still present?
Yes
Refer to the warranty policy and procedures manual if a module is suspect.
No
User to be advised of interference from aftermarket accessories.
PINPOINT TEST Q : UNABLE TO TRANSFER CALL BETWEEN HANDS FREE AND HANDSET
TEST
CONDITIONS
DETAILS/RESULTS/ACTIONS
Q1:
Does the specific handset guide state that the handset does not support call transfer?
Yes
Advise user that some software levels are not guaranteed to function correctly. Software to be changed to approved
level or the handset to be changed.
No
Switch off the handset, remove the battery from the back of the handset. Replace the battery into the handset and
switch on. Make sure the Bluetooth link is reconnected and re-try the call.
GO to Q2
.
Q2:
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