Jaguar X-Type Sedan and Estate (Wagon). Service manual — part 585
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Check all connections/connectivity to and from the portable support electronics (PSE) module and the Bluetooth upgrade
module. Are any of the harness connections loose or damaged?
Yes
Rectify as necessary. Refer to the electrical guides.
No
Refer to the warranty policy and procedures manual if a module is suspect.
PINPOINT TEST E : CANNOT ANSWER/REJECT/END CALL FROM THE AUDIO HEAD UNIT/TOUCH SCREEN/STEERING
WHEEL CONTROL
TEST
CONDITIONS
DETAILS/RESULTS/ACTIONS
E1:
Cannot answer call?
Yes
Read DTCs from the portable support electronics (PSE) module using the approved diagnostic system and rectify as
necessary.
GO to E3
.
No
GO to E2
.
E2:
Cannot reject/end call?
Yes
This is a network dependant feature, consult the relevant mobile phone network before continuing. Read DTCs from
the portable support electronics (PSE) module using the approved diagnostic system and rectify as necessary.
GO to
E3
.
No
GO to E3
.
E3:
Can call be answered/rejected/ended from the handset (with Bluetooth link still connected)?
Yes
GO to E4
.
No
Disconnect the Bluetooth link between the handset and vehicle phone system and re-try the call.
GO to E5
.
E4:
Is audio heard during call/call set up?
Yes
Refer to audio head unit diagnostics using the approved diagnostic system.
No
Check D2B ring is complete. Rectify as necessary.
E5:
Can call be answered/rejected/ended from the handset with Bluetooth link disconnected?
Yes
Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down. Switch off the
handset; remove the battery from the back of the handset. Replace the battery into the handset and switch on. Key
on ignition. Make sure the Bluetooth link is reconnected and re-try the call.
GO to E6
.
No
This may be a handset issue, consult the handset supplier.
E6:
Can the call be answered/rejected/ended from the handset (with Bluetooth link connected)?
Yes
Problem may have been due to the Bluetooth link being inoperative.
No
Pair and connect a different known 'good' handset to the vehicle phone system and make an incoming call.
GO to E7
.
E7:
Can the call be answered/rejected/ended from the handset (with Bluetooth link connected)?
Yes
This may be a handset issue, consult the handset supplier.
No
GO to E8
.
E8:
Check all connections/connectivity to and from the portable support electronics (PSE) module and the Bluetooth upgrade
module. Are any of the harness connections loose or damaged?
Yes
Rectify as necessary. Refer to the electrical guides.
No
Refer to the warranty policy and procedures manual if a module is suspect.
PINPOINT TEST F : UNABLE TO CONNECT THE HANDSET TO TELEPHONE SYSTEM
TEST
CONDITIONS
DETAILS/RESULTS/ACTIONS
F1:
Was the handset the last device to be connected to the vehicle?
Yes
GO to F2
.
No
In the handset Bluetooth menu, delete any existing "Jaguar" devices from the list. Enter the ##3#*# key sequence to
initiate the pairing process. Follow pairing process for the specific handset.
GO to F6
.
F2:
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In the handset Bluetooth menu, is "Jaguar" listed as a paired device?
Yes
GO to F3
.
No
Follow pairing process for the specific handset.
GO to F6
.
F3:
Is the handset 'connected' to another Bluetooth device (i.e. not "Jaguar")?
Yes
Check "Active Devices" in the handset's Bluetooth menu and disconnect the handset from the other Bluetooth device.
Follow the instructions for the specific handset to allow the handset to 'connect' to the vehicle.
GO to F8
.
No
GO to F4
.
F4:
What message does the vehicle display show, "Connected" or "No BT Phone"?
Yes
Follow the vehicle un-pairing process, delete "Jaguar" from the handset device list and key off ignition for 6 minutes.
Key on ignition. Follow the pairing process for the specific handset.
GO to F6
.
No
GO to F5
.
F5:
Is the vehicle in "Discover Me" mode?
Yes
Follow pairing process for the specific handset.
GO to F6
.
No
Go to'"HANDSET IN USE" or "HANDSET"' message displayed - GO to Pinpoint Test
B.
F6:
Has the handset paired successfully with the vehicle?
Yes
GO to F7
.
No
Go to 'Unable to pair' - GO to Pinpoint Test
C.
F7:
Has the handset automatically connected to the vehicle phone system?
Yes
Following the instructions for the specific handset to make sure that the Bluetooth settings are set for automatic
connection, connection should now be complete.
No
Follow the instructions for the specific handset to allow the handset to 'connect' to the vehicle.
GO to F8
.
F8:
Has the handset connected to the vehicle phone system?
Yes
Following the instructions for the specific handset to make sure that the Bluetooth settings are set for automatic
connection, connection should now be complete.
No
Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down. Switch off the
handset; remove the battery from the back of the handset. Replace the battery into the handset and switch on. Key
on ignition. Re-try pairing and connecting.
GO to F9
.
F9:
Has the handset connected to the vehicle phone system?
Yes
Following the instructions for the specific handset to make sure that the Bluetooth settings are set for automatic
connection, connection should now be complete.
No
Pair and connect a different known 'good' handset to the vehicle phone system.
GO to F10
.
F10:
Does the handset 'connect' OK?
Yes
This is a handset issue, consult the handset supplier.
No
Refer to the warranty policy and procedures manual if the Bluetooth upgrade module is suspect.
PINPOINT TEST G : BLUETOOTH CONNECTION IS DROPPED
TEST
CONDITIONS
DETAILS/RESULTS/ACTIONS
G1:
Does the handset battery have a good level of charge?
Yes
GO to G2
.
No
Recharge the handset battery. Bluetooth performance cannot be guaranteed with low battery power.
G2:
Does the handset show good signal strength?
Yes
GO to G3
.
No
W ithout good signal strength, the vehicle display will show "SIG______" or "No BT Phone" or "No Service". Move into
an area with good signal strength and check for normal operation.
G3:
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Check the handset menu. Has auto connect been turned on?
Yes
GO to G4
.
No
Switch auto connect on and check for normal operation.
G4:
Has the user tried to transfer a call from hands free to handset?
Yes
Check the handset guide info, some handsets will not auto reconnect Bluetooth after a handset call.
No
GO to G5
.
G5:
Does the handset display show that it is connected to the vehicle?
Yes
GO to G7
.
No
GO to G6
.
G6:
Does the vehicle display "SIG______" or "No BT Phone"?
Yes
Follow instructions for the specific handset to 'connect' the handset to vehicle.
GO to G10
.
No
GO to G7
.
G7:
Does the vehicle display "SIG*" or "Phone Connected"?
Yes
Bluetooth connection has not been dropped, check for normal operation.
No
Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down. Switch off the
handset; remove the battery from the back of the handset. Replace the battery into the handset and switch on. Key
on ignition.
GO to G8
.
G8:
Does the vehicle display "SIG*" or "Phone Connected"?
Yes
Check for normal operation.
No
Follow the vehicle un-pairing process, delete "Jaguar" from the handset device list and key off ignition for 6 minutes.
Key on ignition. Follow pairing process for the specific handset.
GO to G9
.
G9:
Has the handset paired successfully with the vehicle?
Yes
Follow instructions for the specific handset to 'connect' the handset to vehicle.
GO to G10
.
No
Go to 'Unable to pair' - GO to Pinpoint Test
C.
G10:
Does the handset 'connect'?
Yes
GO to G11
.
No
Go to 'Unable to connect' - GO to Pinpoint Test
F.
G11:
Does the vehicle display show that it is 'connected'?
Yes
Check for normal operation.
No
Refer to the warranty policy and procedures manual if the Bluetooth upgrade module is suspect.
PINPOINT TEST H : INCORRECT OR NO PHONEBOOK ENTRIES
TEST
CONDITIONS
DETAILS/RESULTS/ACTIONS
H1:
Check the Jaguar Bluetooth approved phone list guide: Does the handset support phonebook download?
Yes
GO to H2
.
No
Advise user that the handset does not support phonebook download.
H2:
Is the Bluetooth system paired and connected to a phone handset?
Yes
GO to H3
.
No
Pair and connect an approved handset to the vehicle phone system.
GO to H2
.
H3:
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Has the user followed vehicle and handset instructions for downloading phonebook?
Yes
GO to H4
.
No
Refer to the vehicle handbooks/handset 'quick guide information' regarding phonebook download. Check for normal
operation.
H4:
After "Downloading the phonebook" has the ignition been switched off for 6 minutes?
Yes
GO to H7
.
No
Make sure that the ignition has been switched off for 6 minutes after following process for downloading phonebook. The
Bluetooth upgrade module remains active for 6 minutes after the ignition has been switched off. It is important to wait
this 6 minutes so that a clean boot-up of the Bluetooth upgrade module is achieved and the correct information is
stored. Switch ignition on to prompt the portable support electronics (PSE) module to pull phonebook entries from the
Bluetooth upgrade module.
GO to H5
.
H5:
Can the user view the phonebook entries on the vehicle display?
Yes
End.
No
GO to H6
.
H6:
Have two or more handsets been tried?
Yes
GO to H9
.
No
Pair and connect a different known 'good' handset which will automatically download the phonebook to the vehicle
phone system.
GO to H9
.
H7:
After switching the ignition back on, does the handset connect to the vehicle phone system?
Yes
GO to H8
.
No
Reconnect the handset and make sure auto-reconnect is set to on.
GO to H7
.
H8:
Is the phonebook available on the vehicle display?
Yes
End
No
Pair and connect a different known 'good' handset which will automatically download the phonebook to the vehicle
phone system.
GO to H9
.
H9:
Is the phonebook available on the vehicle display?
Yes
This is an issue with the user's handset, consult the handset supplier.
No
Refer to the warranty policy and procedures manual if a module is suspect.
PINPOINT TEST I : NO THIRD PARTY AUDIO
TEST
CONDITIONS
DETAILS/RESULTS/ACTIONS
I1:
Check the handset manual and the handset settings to make sure user's speech is routed through the vehicle
microphone and not the handset microphone.
Does 3rd party call audio work with the call in 'handset' mode?
Yes
Check for telephone related DTCs using the approved diagnostic system. Rectify as necessary.
GO to I5
.
No
GO to I2
.
I2:
Is there any 3rd party call audio with the handset disconnected from the Bluetooth system?
Yes
Pair and connect a different known 'good' handset to the vehicle phone system and make a call to the 3rd party.
GO
to I4
.
No
Try calling another 3rd party from the handset.
GO to I3
.
I3:
Is there any 3rd party audio?
Yes
Initial audio problem may be due to a fault at 3rd party end. Check by calling them on another number.
No
This may be a handset issue, consult the handset supplier.
I4:
Does the 3rd party call audio work with the Bluetooth system?
Yes
This may be a handset issue, consult the handset supplier.
No
Check for telephone related DTCs using the approved diagnostic system. Rectify as necessary.
GO to I5
.
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