In Mexico Contact
United States, can communicate with the
The manufacturer will not stand behind any
manufacturer by dialing 1-800-380-CHRY.
service contract that is not the manufac-
Av. Prolongacion Paseo de la Reforma, 1240
turer's service contract. It is not responsible
Canadian residents with hearing difficulties
for any service contract other than the manu-
Sante Fe C.P. 05109
that require assistance can use the special
facturer's service contract. If you purchased
needs relay service offered by Bell Canada.
Mexico, D. F.
a service contract that is not a manufac-
For TTY teletypewriter users, dial 711 and
turer's service contract, and you require
In Mexico City: 5081-7568
for Voice callers, dial 1-800-855-0511 to
service after the manufacturer's New Vehicle
connect with a Bell Relay Service operator.
Outside Mexico City: 1-800-505-1300
Limited Warranty expires, please refer to the
Service Contract
contract documents, and contact the person
Puerto Rico And U.S. Virgin Islands
listed in those documents.
You may have purchased a service contract
Customer Service Chrysler International
We appreciate that you have made a major
for a vehicle to help protect you from the
Services LLC
investment when you purchased the vehicle.
high cost of unexpected repairs after the
An authorized dealer has also made a major
P.O. Box 191857
manufacturer's New Vehicle Limited
investment in facilities, tools, and training to
Warranty expires. The manufacturer stands
San Juan 00919-1857
assure that you are absolutely delighted with
behind only the manufacturer's service
the ownership experience. You will be
Tel.: (888) 242-6342
contracts. If you purchased a manufacturer's
pleased with their sincere efforts to resolve
service contract, you will receive Plan Provi-
Fax: (787) 782-3345
any warranty issues or related concerns.
sions and an Owner Identification Card in the
mail within three weeks of the vehicle
Customer Assistance For The Hearing Or
delivery date. If you have any questions
Speech Impaired (TDD/TTY)
about the service contract, call the manufac-
To assist customers who have hearing diffi-
turer's Service Contract National Customer
culties, the manufacturer has installed
Hotline at 1-800-521-9922 (Canadian resi-
special Telecommunication Devices for the
dents, call (800) 465-2001 English / (800)
Deaf
(TDD) equipment at its customer
387-9983 French).
center. Any hearing or speech impaired
customer, who has access to a TDD or a
conventional teletypewriter
(TTY) in the
293
REPORTING SAFETY
To contact NHTSA, you may call the
WARNING!
Vehicle Safety Hotline toll free at
DEFECTS
Engine exhaust
(internal combustion
1-888-327-4236
(TTY:
engines only), some of its constituents,
In The 50 United States And Washington,
and certain vehicle components contain,
D.C.
www.safercar.gov; or write to: Admin-
or emit, chemicals known to the State of
California to cause cancer and birth
istrator, NHTSA,
1200 New Jersey
If you believe that your vehicle has a
defects, or other reproductive harm. In
Avenue, SE., West Building, Wash-
defect that could cause a crash or
addition, certain fluids contained in
ington, D.C.
20590. You can also
cause injury or death, you should
vehicles and certain products of
obtain other information about motor
component wear contain, or emit,
immediately inform the National
vehicle
safety
from
chemicals known to the State of California
Highway Traffic Safety Administration
www.safercar.gov.
to cause cancer and birth defects, or other
(NHTSA) in addition to notifying FCA
reproductive harm.
US LLC.
In Canada
If NHTSA receives similar complaints,
If you believe that your vehicle has a
WARRANTY INFORMATION
it may open an investigation, and if it
safety defect, you should contact the
See the Warranty Information available
finds that a safety defect exists in a
Customer Service Department imme-
online, for the terms and provisions of FCA
group of vehicles, it may order a recall
diately. Canadian customers who wish
US LLC and FCA Canada Inc. warranties
and remedy campaign. However,
to report a safety defect to the Cana-
applicable to this vehicle and market.
NHTSA cannot become involved in
dian government should contact
individual problems between you, an
Transport Canada, Motor Vehicle
authorized dealer or FCA US LLC.
Defect Investigations and Recalls at
www.tc.gc.ca/roadsafety/.
294
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PUBLICATION ORDER
Diagnostic Procedure Manuals
FORMS
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
with the assistance of service and engi-
To order the following manuals, you may use
These practical manuals make it easy for
neering specialists to acquaint you with
either the website or the phone numbers
students and technicians to find and fix
specific FCA US LLC vehicles. Included are
listed below. Visa, Mastercard, American
problems on computer-controlled vehicle
starting, operating, emergency and mainte-
Express, and Discover orders are accepted.
systems and features. They show exactly how
nance procedures as well as specifications,
to find and correct problems the first time,
capabilities and safety tips.
Service Manuals
using step-by-step troubleshooting and driv-
Call toll free at:
These comprehensive Service Manuals
ability procedures, proven diagnostic tests
provide the information that students and
and a complete list of all tools and equip-
1-800-890-4038 (US)
professional technicians need in diagnosing/
ment.
1-800-387-1143 (Canada)
troubleshooting, problem solving, main-
taining, servicing, and repairing FCA US LLC
Or
vehicles. A complete working knowledge of
Visit us on the Worldwide Web at:
the vehicle, system, and/or components is
written in straightforward language with
illustrations, diagrams, and charts.
295
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