Ford E-450 (2018 year). Manual — part 59

Advanced

The Advanced menu allows you to access

and set prompts, languages, defaults,
perform a master reset, install an
application and view system information.

To access the advanced menu, press the phone button to enter the Phone Menu,
the scroll to:

Action and Description

Message

Press OK.

SYS SETTINGS

Press OK.

ADVANCED

Select one of the following:

Get help from SYNC by using questions, helpful hints or asking you for
a specific action. To turn these prompts on or off:

PROMPTS

1.

Press the OK button to select and scroll to select between On and
Off.

2. Press the OK button when the desired selection appears in the

display. SYNC returns you to the Advanced menu.

1.

Press OK to select and then scroll through the languages. Choose
between English, Français and Español. Once selected, all of the
radio displays and prompts are in the selected language.

2. Press OK when the desired selection appears in the display. If you

change the language setting, the display indicates that the system
is updating. When complete, SYNC returns you to the Advanced
menu.

LANGUAGES

Return to the factory default settings. This selection does not erase
your indexed information, for example phonebook, call history, text
messages or paired devices.

DEFAULTS

Press the OK button to select and then press OK again when the
following message appears in the display.

RESTORE?

Completely erase all information stored on SYNC, for example
phonebook, call history, text messages and paired devices, and return
the system to the factory default settings.

MASTER
RESET

Press OK to select. The display indicates when complete. SYNC returns
you to the Advanced menu.

Press OK to select.

SYNC REBOOT

(If Equipped)

Action and Description

Message

Press OK to select. You only need to press

the OK button once. SYNC will be unre-

sponsive for 2-4 minutes while it is

rebooting. Wait 2-4 minutes before

attempting to execute a SYNC command

CONFIRM REBOOT?

Install applications you have downloaded.

INSTALL APP

Press the OK button and scroll to select. Press the OK button to
confirm.

Access the Auto Version number as well as the FDN number.

SYSTEM INFO

Press the OK button to select.

Exit the current menu.

RETURN

SYNC™ APPLICATIONS AND
SERVICES

(If Equipped)

In order for the following features to work,
your cell phone must be compatible with
SYNC. To check your phone's
compatibility, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
•

SYNC Services

*

: Provides access to

traffic, directions and information such
as travel, horoscopes, stock prices and
more.

•

911 Assist: Can alert 911 in the event of
an emergency.

•

Vehicle Health Report

*

: Provides a

diagnostic and maintenance report
card of your vehicle.

*

This is an optional feature and available

in the United States only.

911 Assist

(If Equipped)

WARNINGS

Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay

response time, potentially increasing the
risk of serious injury or death after a crash.

Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services

immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.

Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged

in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly.

Note: The SYNC 911 Assist feature must be
set on before the incident.

(If Equipped)

Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.

Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.

Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.

If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.

See Supplementary Restraints System
(page 30). Important information about
airbag deployment is in this chapter.

See Roadside Emergencies (page 117).
Important information about the fuel pump
shut-off is in this chapter.

Switching 911 Assist On or Off

Press the phone button to enter the phone menu and scroll to:

Action and Description

Message

Press the OK button to confirm and enter the 911 Assist menu.

911 Assist

Press the OK button when the desired option appears in the
radio display.

On

Off

Off selections include:

Action and Description

Message

Provides a display and voice reminder at phone connection
at vehicle start.

Off with reminder:

Provides a display reminder only without a voice reminder at
phone connection.

Off without reminder:

To make sure that 911 Assist works
correctly:
•

SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.

•

The 911 Assist feature must be set on
before the incident.

•

You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.

•

A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.

(If Equipped)

•

A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.

•

The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.

In the Event of a Crash

Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.

Before making the call:
•

SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.

•

SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."

If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.

911 Assist May Not Work If

•

Your cellular phone or 911 Assist
hardware sustains damage in a crash.

•

The vehicle's battery or the SYNC
system has no power.

•

The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.

911 Assist Privacy Notice

When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.

Vehicle Health Report (If
Equipped, United States Only)

WARNING

Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair

for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury.

Note: This feature is only available in the
United States.

(If Equipped)