Ford Escape (2018 year). Manual — part 110

Voice command issues

Possible solution

Possible cause

Issue

SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.

You may be saying the
foreign names using the
currently selected
language for SYNC 3.

The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.

SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.

SYNC 3 uses text-to-
speech voice prompt
technology.

The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language.

SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example, “call John Smith”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").

General

Possible solution

Possible cause

Issue

SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.

SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.

The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3

SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example, “call John Smith”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").

language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts).

SYNC 3 System Reset

The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.

For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website.

Ford Support

United States: 1-800-392-3673

Customer Relation-
ship Center

Canada: 1-800-565-3673

owner.ford.com

Website

www.syncmyride.ca
www.syncmaroute.ca

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:

Web Address (United States)

www.Accessories.Ford.com

Web Address (Canada)

www.Accessories.Ford.ca

Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.

Ford Motor Company will warrant your
Ford accessory through the warranty that
provides the greatest benefit:
•

24 months, unlimited mileage.

•

The remainder of your new vehicle
limited warranty.

Contact an authorized dealer for details
and a copy of the warranty.

Exterior Style

•

Hood deflector*.

•

Side window deflectors*.

•

Splash guards.

•

Spoiler winglets.

Interior Style

•

Door sill plates.

•

Floor mats.

•

Interior light kit.

•

Seat covers*.

Lifestyle

•

Ash cup or smoker's packages.

•

Camping tent*.

•

Car cover*.

•

Cargo area protector.

•

Cargo net*.

•

Cargo shade.

•

Roof racks and carriers*.

•

Recovery hook (towing eye).

•

Soft cargo organizers.

•

Tablet cradle.

•

Trailer towing accessories.

Peace of Mind

•

Bumper mounted warning sensors*.

•

Keyless entry keypad.

•

Remote start.

•

Roadside assistance kits*.

•

Vehicle security systems.

•

Wheel locks.

*Ford Licensed Accessories. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the
manufacturer’s limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.

For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•

When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.

•

The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.

•

An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.

•

If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.