Ford Escape (2022 year). Manual in english — page 27

Making Calls

___ is a dynamic listing, meaning that for

phone voice commands it can be the name
of the contact you wish to call or the digits
you want to dial.

Press the voice button and say a command similar to the following:

Description

Voice Command

Allows you to call a specific contact from your phonebook
such as "Call Jenny".

Call ___

Allows you to call a specific contact from your phonebook
at a specific location such as "Call Jenny at Home".

Call ___ at ___

Allows you to dial a specific number such as “Dial 867-5309”.

Dial ___

Please make sure that you are saying the
contact name exactly as it appears in your
contact list.

Once you have provided the digits of the phone number, you can say the following

commands:

Description

Voice Command

If you did not enter the full number with the first command, you
can continue saying the number.

<0-9>

Tells SYNC 3 to make the phone call.

Dial

Tells SYNC 3 to erase the last block of digits you state.

Delete

Tells SYNC 3 to erase the entire number.

Clear

436

SYNC™ 3

(If Equipped)

Text Message Voice Commands

To access text message options, press the voice button and say:

Description

Voice Command

Listen to Message

You can say the number of the message you
would like to hear.

Listen to text message ___

Reply to Message

You can say the number of the message you
would like to respond to.

Reply to Message ____

You can say the contact of the most recent
message to respond.

Reply to ____

Navigation Voice Commands

(If

Equipped)

Setting a Destination

You can use any of the following
commands to set a destination or find a
point of interest.

___ is a dynamic listing, meaning that for
navigation voice commands it can be a POI
category or a major brand name, where a
major brand name is a chain with more
than 20 locations.

You can find an address, a point of interest (POI), or search for points of interest

by category:

Description

Voice Command

Allows you to enter the address search functionality. You can
also search for an address in a specific state or province.

Find an Address

State the name of the POI category or major brand name you
would like to search for such as "Find restaurants".

Find a ___

Allows you to enter the POI search functionality.

Find a POI

Allows you to enter the intersection search functionality.

Find an Intersection

State the name of a POI category or major brand name you would
like to search for.

Find the Nearest
<POI Category>

Allows you to see a list of your previous destinations.

Show Previous
Destinations

437

SYNC™ 3

(If Equipped)

Description

Voice Command

Allows you to see a list of your favorite destinations.

Show Favorites

Allows you to route to your home address.

Drive Home

Allows you to route to your work address.

Drive to Work

In addition, you can say these commands when a route is active:

Description

Voice Command

Cancels the current route.

Cancel Route

Allows you to select an alternate route.

Detour

Repeats the last guidance prompt.

Repeat Instruction

Displays the active route.

Show Route

Displays the list of upcoming maneuvers.

Route Summary

Provides current location.

Where Am I

Allows you to zoom in on the map.

Zoom in

Allows you to zoom out from the map.

Zoom out

Mobile App Voice Commands

(If Equipped)

The following voice commands are always available:

Description

Voice Command

SYNC 3 will prompt you to say the name of an app to start it on
SYNC 3.

Mobile Apps

SYNC 3 will list all of the currently available Mobile Apps.

List Mobile Apps

SYNC 3 will search and connect to compatible app(s) running on
your mobile device.

Find Mobile Apps

438

SYNC™ 3

(If Equipped)

There are also voice commands that you can use when app(s) are connected to

SYNC 3:

Description

Voice Command

At any time, you can say the name of a mobile app to start the
mobile app on SYNC 3.

Say the name of an
app

SYNC 3 will list the available voice commands for the specified
app if the app is running on SYNC 3.

Say the name of an
app, followed by
help

SiriusXM Traffic and Travel Link

Voice Commands

(If Equipped)

SiriusXM Traffic and Travel Link may not
be available in all markets. Activation and
a subscription are required.

You can say the following commands to access SiriusXM Traffic and Travel Link:

Description

Voice Command

Displays a list of traffic incidents.

Show Traffic

Displays the current weather map.

Show Weather Map

Displays a list of fuel prices.

Show Fuel Prices

Displays the 5 day weather forecast.

Show 5 Day Fore-
cast

Help

Voice Settings Commands

You can say the following commands to access the voice settings:

Description

Voice Command

Allows you to enter the voice settings functionality.

Voice Settings

Sets standard prompting with longer prompts.

Interaction Mode
Standard

Sets advanced prompting with shorter prompts.

Interaction Mode
Advanced

Allows the system to confirm before making a phone call.

Phone Confirmation On

439

SYNC™ 3

(If Equipped)

Description

Voice Command

The system does not confirm before placing a call.

Phone Confirmation Off

The system displays a short list of available commands.

Voice Command Lists On

The system does not display the list of commands.

Voice Command Lists Off

You can use the volume control to adjust
the volume of the system voice prompts.
While prompt is active, adjust the volume
control up or down to your desired setting.

Note:

Depending on the current climate

control settings, the fan speed may
automatically go down while issuing voice
commands or while making and receiving
phone calls via SYNC to reduce the amount
of background noise in the vehicle. The fan
speed will automatically return to normal
operation once the voice session ends. You
can adjust the fan speed during a voice
session, simply press the fan buttons (or
turn the fan knob) to increase or decrease
the fan speed to the setting you prefer.

To disable this automatic fan speed
reduction feature during voice sessions,
press and hold the climate control AC and
Recirculated air buttons simultaneously,
release and then increase fan speed within
2 seconds. To re-enable this feature, repeat
the above sequence.

ENTERTAINMENT

A

B

93 9

E293491

Audio source. Select to choose
a different audio source.

A

Presets. Swipe left to view more
presets.

B

You can access these options using the
touchscreen or voice commands.

Sources

Press this button to select the source of
media you want to listen to.

440

SYNC™ 3

(If Equipped)

Menu Item

AM

FM

1

SIRIUS

CD

The name of the USB that is plugged in displays here.

USB

Bluetooth Stereo

If you have SYNC 3 compatible apps on your connected smart phone, they
display here as individual source selections.

Apps

1

This feature may not be available in all markets and requires an active subscription.

AM/FM Radio

Tuning a Station

You can use the tune or seek controls on
the radio bezel to select a station.

To tune a station using the

touchscreen, select:

Menu Item

Direct Tune

A pop up appears, allowing you to type in
the frequency of a station. You can only
enter a valid station for the source you are
currently listening to.

You can press the backspace button to
delete the previously entered number.

Once you have entered the station's

call numbers, you can select:

Action and Descrip-

tion

Menu Item

Press to begin
playing the station
you have entered.

Enter

Press to exit
without changing
the station.

Cancel

Presets

To set a new preset, tune to the station
and then press and hold one of the
memory preset buttons. The audio mutes
briefly while the system saves the station
and then returns.

You may be able to add additional preset
pages using the settings option on the
feature bar.

441

SYNC™ 3

(If Equipped)

SiriusXM® Satellite Radio (If

Activated)

Note:

This feature may not be available in

all markets and requires an active
subscription.

E234451

SiriusXM satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SiriusXM satellite radio system includes
hardware and a limited subscription term
that begins on the date of sale or lease of
your vehicle. See an authorized dealer for
availability.

For more information on extended
subscription terms (a service fee is
required), the online media player and a
list of SiriusXM satellite radio channels,
and other features, please visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call
SiriusXM at 1-888-539-7474.

Note:

SiriusXM reserves the unrestricted

right to change, rearrange, add or delete
programming. This includes canceling,
moving or adding particular channels, and
its prices, at any time, with or without notice
to you. We are not responsible for any such
programming changes.

Note:

This receiver includes the eCos

real-time operating system. eCos is
published under the eCos License.

The following buttons are available for SiriusXM:

Action and Description

Menu Item

Touch this button to see a list of available stations.

Browse

A pop-up appears, allowing you to type in the call numbers of
a station.

Direct Tune

Once you enter the stations call numbers, you can select:

The system tunes to the station you select.

Enter

You exit the pop-up and the current station
continues to play.

Cancel

You can press the backspace button to delete the previous
number.

442

SYNC™ 3

(If Equipped)

Action and Description

Menu Item

Replay audio on the current channel. You can replay approx-
imately 45 minutes of audio as long as you remain tuned to
the current station. Changing stations erases the previous
audio.

Replay

When you are in replay mode, you are not
able to select a different preset until you
return to live audio. Pressing this button
returns you to the live broadcast.

Live

Save the current song, artist, or team as a favorite. The system
alerts you when it plays again on any channel.

ALERT

Selecting this button allows you to enable and edit alerts.

Memory Presets

To set a preset, tune to the station then
press and hold one of the memory preset
buttons. The audio mutes briefly while the
system saves the station and returns once
the station is stored.

You may be able to add additional preset
pages using the settings option on the
feature bar.

SiriusXM Satellite Radio Reception Factors and Troubleshooting

Potential Reception Issues

For optimal reception performance, keep the antenna clear
of snow and ice build-up and keep luggage and other
materials as far away from the antenna as possible.

Antenna obstructions

Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and thunder-
storms can interfere with your reception.

Terrain

When you pass a ground-based broadcast-repeating tower,
a stronger signal may overtake a weaker one and the audio
system may mute.

Station overload

Your display may show ACQUIRING... to indicate the interfer-
ence and the audio system may mute.

Satellite radio signal
interference

443

SYNC™ 3

(If Equipped)

Troubleshooting Tips

Action

Cause

Message

No action required. This
message should disappear
shortly.

Radio requires more than two
seconds to produce audio for
the selected channel.

Acquiring Signal

If this message does not clear
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.

There is an internal module or
system failure present.

Satellite antenna fault

SIRIUS system failure

Tune to another channel or
choose another preset.

The channel is no longer avail-
able.

Invalid Channel

Contact SiriusXM at 1-888-
539-7474 to subscribe to the
channel, or tune to another
channel.

Your subscription does not
include this channel.

Unsubscribed Channel

The signal is blocked. When
you move into an open area,
the signal should return.

The signal is lost from the Siri-
usXM satellite or SiriusXM
tower to your vehicle antenna.

Satellite acquiring
signal…

No action required. The
process may take up to three
minutes.

Update of channel program-
ming in progress.

Updating…

Contact SiriusXM at 1-888-
539-7474 to resolve subscrip-
tion issues.

Your satellite service is no
longer available.

Questions? Call 1-
888-539-7474

Use the channel guide or the
Sirius XM Settings tile to turn
off the Lock or Skip function on
that station.

All the channels in the selected
category are either skipped or
locked.

None found. Check
channel guide.

No action required.

SiriusXM has updated the
channels available for your
vehicle.

SIRIUS Subscription
updated

HD Radio™ Information (If

Available)

To activate HD radio, please see the Radio
Settings in the Settings Chapter. See

Settings

(page 464).

Note:

HD Radio broadcasts are not

available in all markets.

444

SYNC™ 3

(If Equipped)

HD Radio technology is the digital
evolution of analog AM/FM radio. Your
system has a special receiver that allows
it to receive digital broadcasts (where
available) in addition to the analog
broadcasts, it already receives. Digital
broadcasts provide a better sound quality
than analog broadcasts with free,
crystal-clear audio and no static or
distortion. For more information, and a
guide to available stations and
programming, please visit:

Website

www.hdradio.com

When HD Radio is on and you tune to a
station broadcasting HD Radio technology,
you may notice the following indicators on
your screen:

E142616

The HD logo is grey when acquiring a digital
station, and then changes to orange when
digital audio is playing. When this logo is
available, you may also see Title and Artist
fields on-screen.

The multicast indicator appears in FM
mode (only) if the current station is
broadcasting multiple digital broadcasts.
The highlighted numbers signify available
digital channels where new or different
content is available. HD1 signifies the main
programming status and is available in
analog and digital broadcasts. Other
multicast stations (HD2 through HD7) are
only available digitally.

Note:

There is also an additional feature

for stations that have more than 1 HD
multicast (For example, HD1 or HD2). The
HD logo and Radio text appears as a button.
Pressing this button allows you to cycle
through all of the HD stations on that
specific frequency. For example, if you are
on 101.1 and it has HD1, HD2, HD3, pressing
the button repeatedly causes the radio to
cycle through the HD stations in a cyclic
increasing order.

When HD Radio broadcasts are active, you can access the following functions:

Action and Description

Message

Allows you to save an active channel as a memory preset.
Touch and hold a memory preset slot until the sound returns.
There is a brief mute while the radio saves the station. Sound
returns when the channel saves. When switching to an HD2
or HD3 memory preset, the sound mutes before the digital
audio plays, because the system has to reacquire the digital
signal.

Presets

Note:

As with any station you save, you cannot access the saved station if your vehicle is

outside the station’s reception area.

445

SYNC™ 3

(If Equipped)

HD Radio Reception and Station Troubleshooting

Potential Reception Issues

If you are listening to a multicast station and you are on the
fringe of the reception area, the station may mute due to
weak signal strength.

Reception area

If you are listening to HD1, the system changes back to the
analog broadcast until the digital broadcast is available again.
However, if you are listening to any of the possible HD2-HD7
multicast channels, the station mutes and stays muted unless
it is able to connect to the digital signal again.

When the system first receives a station (aside from HD2-
HD7 multicast stations), it first plays the station in the analog
version. Once the receiver verifies the station is an HD Radio
station, it shifts to the digital version. Depending on the station
quality, you may hear a slight sound change when the station
changes from analog to digital. Blending is the shift from
analog to digital sound or digital back to analog sound.

Station blending

In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to
a station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate.

Potential Station Issues

Action

Cause

Issues

No action required. This is a
broadcast issue.

This is poor time alignment by
the radio broadcaster.

Echo, stutter, skip or
repeat in audio.
Increase or decrease in
audio volume.

No action required. The recep-
tion issue may clear up as you
continue to drive.

The radio is shifting between
analog and digital audio.

Sound fading or
blending in and out.

No action required. This is
normal behavior. Wait until the
audio is available.

The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is available.

There is an audio mute
delay when selecting
HD2 or HD3, multicast
preset or Direct Tune.

446

SYNC™ 3

(If Equipped)

Potential Station Issues

Action

Cause

Issues

No action required. The station
is not available in your current
location.

The previously stored multicast
preset or direct tune is not
available in your current recep-
tion area.

Cannot access HD2 or
HD3 multicast channel
when recalling a preset
or from a direct tune.

Fill out the station issue form.

1

Data service issue by the radio
broadcaster.

Text information does
not match currently
playing audio.

Fill out the station issue form.

1

Data service issue by the radio
broadcaster.

There is no text
information shown for
currently selected
frequency.

1

You can find the form here:

Website

http://hdradio.com/stations/feedback

HD Radio Technology manufactured under
license from iBiquity Digital Corporation
and foreign patents. HD Radio and the HD
and HD Radio logos are proprietary
trademarks of DTS. The vehicle
manufacturer and DTS are not responsible
for the content sent using HD Radio
technology. Content may be changed,
added or deleted at any time at the station
owner's discretion.

CD

(If Equipped)

Once you select this option, the system
returns you to the main audio screen.

The current audio information appears on
the screen.

The following buttons are also available:

Function

Button

You can use the browse button to select a track.

Browse

Select this button and a small number one displays to indicate
the track is set to repeat.

Repeat

447

SYNC™ 3

(If Equipped)

Function

Button

For MP3 CDs, this button allows you to toggle through repeat
off, repeat one track (a small number one displays), and repeat
current folder (a small folder displays).

Select the shuffle symbol to have the audio on the disk play
in random order.

Shuffle

You can use the forward, reverse, pause or
play buttons to control the audio playback.

Bluetooth Stereo or USB

Bluetooth Stereo and USB allow you to
access media that you store on your
Bluetooth device or USB device such as
music, audio books or podcasts.

The following buttons are available for Bluetooth and USB:

Function

Button

Pressing the repeat button toggles the repeat setting through
three modes: repeat off (button not highlighted), repeat all
(button highlighted) and repeat track (button highlighted with
a small number one).

Repeat

Play the tracks in random order.

Shuffle

You can use the forward, reverse, pause or
play buttons to control the audio playback.

To get more information about the
currently playing track, press the cover art
or Info button.

For some devices, SYNC 3 is able to
provide 30-second skip buttons when you
listen to audio books or podcasts. These
buttons allow you to skip forward or
backward within a track.

While playing audio from a USB device you
can look for certain music by selecting the
following:

Function

Button

If available, displays the list of tracks in the
Now Playing playlist.

Browse

This option, which is available under
browse, allows you to play all tracks or to
filter the available media into one of the
below categories.

New Search

Play All

448

SYNC™ 3

(If Equipped)

Function

Button

Playlists

Artist

Albums

Songs

Genres

Podcasts

Audio books

Composers

This button allows you to choose a specific
letter to view within the category you are
browsing.

A-Z Jump

If available, this allows you to browse the
folders and files on your USB device.

Explore Device

USB Ports

E211463

The USB ports are located in the media bin
under the instrument panel.

This feature allows you to plug in USB
media devices, memory sticks, flash drives
or thumb drives, and charge devices if they
support this feature.

Select this option to play audio from your
USB device.

Apps

The system supports the use of certain
audio apps such as iHeartRadio through a
USB or Bluetooth enabled device.

Each app gives you different on-screen
options depending on the app's content.
See

Apps

(page 462).

Supported Media Players, Formats

and Metadata Information

The system is capable of hosting nearly
any digital media player, including iPod,
iPhone, and most USB drives.

Supported audio formats include MP3,
WMA, WAV, AAC, and FLAC.

Supported audio file extensions include
MP3, WMA, WAV, M4A, M4B, AAC, and
FLAC.

Supported USB file systems include: FAT,
exFAT, and NTFS.

449

SYNC™ 3

(If Equipped)

SYNC 3 is also able to organize the media
from your USB device by metadata tags.
Metadata tags, which are descriptive
software identifiers embedded in the
media files, provide information about the
file.

If your indexed media files contain no
information embedded in these metadata
tags, SYNC 3 may classify the empty
metadata tags as unknown.

SYNC 3 is capable of indexing up to
50,000 songs per USB device, for up to 10
devices.

PHONE

WARNING:

Driving while distracted

can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.

Check the compatibility of your device on
the regional website.

Pairing Your Cell Phone for the

First Time

Go to the settings menu on your cell phone
and switch Bluetooth on.

Select the phone option on the
feature bar.

1.

Select

Add Phone

.

Note:

A prompt alerts you to search for your

vehicle on your cell phone.

2. Select your vehicle on your cell phone.

Note:

A number appears on your cell phone

and on the touchscreen.

3. Confirm that the number on your cell

phone matches the number on the
touchscreen.

Note:

The touchscreen indicates that you

have successfully paired your cell phone.

4. Download the phonebook from your

cell phone when you are prompted.

Note:

If you pair more than one cell phone,

use the phone settings to specify the
primary phone. You can change this setting
at any time.

Using Your Cell Phone

Recent Call List

Display and select an entry from a list of
previous calls.

Contacts

Display a smart search form to look up your
contacts. Use the List button to
alphabetically sort your contacts.

Favorites

Display and select an entry from the list of
favorite contacts that are set up on your
phone.

Messaging

Displays the list of text messages to read,
listen to, or respond to.

Email

Displays the list of emails to read, listen to,
or respond to.

450

SYNC™ 3

(If Equipped)

Phone List

Display the list of paired or connected
devices that you can select.

Note:

Up to 12 devices can be stored.

Do Not Disturb

Reject incoming calls and switch ring tones
and alerts off.

Phone Keypad

Directly dial a number.

Text Messaging

Setting Text Message Notification

iOS

1.

Go to the settings menu on your cell
phone.

2. Select Bluetooth.

3. Select the information icon to the right

of your vehicle.

4. Switch text message notification on.

Android

1.

Go to the settings menu on your cell
phone.

2. Select Bluetooth.

3. Select the profiles option.

4. Select the phone profile.

5. Switch text message notification on.

Using Text Messaging

Description

Menu Item

Hear the text message.

Hear It

View the text message.

View

Call the sender.

Call

Reply to the text message with a standard text message.

Reply

Apple CarPlay

(If Equipped)

1.

Connect your device to a USB port.

2. Follow the instructions on the

touchscreen.

Note:

Certain features of the system are

not available when you are using Apple
CarPlay.

Switching Apple CarPlay Off

Select the settings option on the
feature bar.

1.

Select

Apple CarPlay Preferences

.

2. Switch

Apple CarPlay

off.

Android Auto

(If Equipped)

1.

Connect your device to a USB port.

2. Follow the instructions on the

touchscreen.

Note:

You might need to enable Android

Auto from the settings menu.

Note:

Certain features of the system are

not available when you are using Android
Auto.

451

SYNC™ 3

(If Equipped)