Ford Escape (2022 year). Manual in english — page 28

Switching Android Auto Off

Select the settings option on the
feature bar.

1.

Select

Android Auto

.

2. Switch

Android Auto

off.

NAVIGATION

(IF EQUIPPED)

Note:

For more information, refer to our

website.

Select the navigation option on
the feature bar.

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7

Map view menu.

A

Zoom out.

B

Zoom in.

C

Route guidance menu.

D

Destination entry menu.

E

Setting a Destination

Destination Entry Menu

Description

Item

Enter a destination address.

Search

Display and select from a list of previous destinations.

Previous Destinations

Set your saved home address as your destination

Home

Set your saved place of work as your destination.

Work

Display and select from a list of favorite destinations.

Favorites

452

SYNC™ 3

(If Equipped)

Setting a Destination Using the Text

Entry Screen

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Text entry field.

A

Automatic suggestions based on
the text you enter.

B

Information icon.

C

Search.

D

Keyboard settings.

E

Note:

Select one of the suggestions to

copy the detail to the text entry field.

You can search by entering all or part of
the destination, such as the Address, POI
Category or Name, Intersection, City,
Latitude/Longitude, etc. Tips: If you do
not specify a location, the system will
use the current vehicle location. You can
specify a location by address, city, state
or zip code. For additional search support,
please visit: support.ford.com.

Note:

Press the button in the top right-hand

corner of the main map to display estimated
time of arrival, remaining travel time or
distance to destination.

Setting a Destination Using the Map

Screen

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E297559

Re-center the map.

A

Selected location.

B

3D map rotation. Swipe left or
right.

C

Start route guidance.

D

Destination name.

E

Select the location on the map.

Select

Start

to begin route guidance.

Changing the Format of the Map

Display the map in one of the following
formats:

•

A two-dimensional map with the
direction you are traveling toward the
top of the screen.

•

A two-dimensional map with north
toward the top of the screen.

•

A three-dimensional map with the
direction you are traveling toward the
front.

Zoom

Display more or less detail on the map.

453

SYNC™ 3

(If Equipped)

Note:

You can use pinch gestures to zoom

in and out. Place two fingers on the screen
and move them apart to zoom in. Place two
fingers on the screen and bring them
together to zoom out.

Route Guidance

9 560

E297560

F

A

Turn indicator. Select to hear the
last voice prompt.

A

Point of interest.

B

Estimated time of arrival,
distance to destination or time
to destination.

C

Current road.

D

Mute guidance prompts.

E

Cancel route guidance.

F

Note:

To change guidance prompt volume,

turn the volume control when a guidance
prompt plays.

Route Guidance Menu

Description

Menu Item

Adjust your map preferences for when route guidance is active.

Screen View

View a full screen map when route guidance is active.

Full Map

View highway exit information for your current route.

Highway Exit Info

View the turn list for your current route. Select a road to avoid
it.

Turn List

You can find the SiriusXM Traffic and Travel Link information
by pressing this button. This information requires an active
subscription to SiriusXM Traffic and Travel Link. When a route
is not active, a list of nearby traffic incidents displays. When a
route is active, you can choose to display a list of traffic nearby
or on the route.

Traffic List

454

SYNC™ 3

(If Equipped)

Description

Menu Item

Adjust navigation settings. See

Settings

(page 464).

Navigation Settings

View information about your current location.

Where Am I?

Cancel route guidance.

Cancel Route

View the entire current route on the map.

View Route

View an alternative route compared to your current one.

Detour

Change the order or remove waypoints.

Edit Waypoints

The system determines the order of waypoints for you.

Optimize Order

Go to the next screen and start the new route.

Go

Adjusting the Guidance Prompt

Volume

Turn the volume control when a guidance
prompt plays to adjust the volume.

Note:

If you have inadvertently adjusted

the volume to zero, press the turn indicator
button to play the last voice prompt and
then adjust the volume to the desired level.

Muting Guidance Prompts

Select the mute option on the
screen to mute guidance
prompts.

Note:

The system mutes the next and all

future guidance prompts.

Adding Waypoints

You can add a waypoint to a navigation
route as a destination along your route.
You can add up to five waypoints.

1.

Select the search option on the map.

2. Set a destination.

3. Select

Add Waypoint

.

4. Select

Go

.

Canceling Route Guidance

Select the route guidance menu
option on the active guidance
screen.

Select

Cancel Route

.

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Note:

The route guidance menu option is

always in the bottom right-hand corner of
the main map.

cityseeker

(If Equipped)

Note:

cityseeker point of interest (POI)

information is limited to approximately 1,110
cities (1,049 in the United States, 36 in
Canada and 15 in Mexico).

455

SYNC™ 3

(If Equipped)

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cityseeker, when available, is a service that
provides more information about certain
points of interest such as restaurants,
hotels and attractions.

When you have selected a point of interest,
the location and information appear, such
as address, phone number and a star
rating.

Press

More Information

to see a photo,

a review, a list of services and facilities, the
average room or meal price and the web
address. This screen displays the point of
interest icons.

For restaurants, cityseeker can provide
information such as star rating, average
cost, review, handicap access, hours of
operation, and website address.

For hotels, cityseeker can provide
information such as star rating, price
category, review, check-in and checkout
times, hotel service icons and website
address. Hotel service icons include:

•

Restaurant

•

Business center

•

Handicap facilities

•

Laundry

•

Refrigerator

•

24 hour room service

•

Fitness center

•

Internet access

•

Pool

•

Wi-Fi

Attractions include nearby landmarks,
amusement parks, historic buildings and
more. cityseeker can provide information
such as star rating, reviews, hour of
operation and admission price.

SiriusXM Traffic and Travel Link

(If

Equipped)

SiriusXM Traffic and Travel Link is available
on vehicles equipped with navigation and
only in select markets. You must activate
and subscribe to receive SiriusXM Traffic
and Travel Link information. It helps you
locate the best gas prices, find movie
listings, get current traffic alerts, view the
weather map, get accurate ski conditions
and see current sports scores.

The system calculates a reasonable
efficient route based on available speed
limits, traffic, and road conditions. You may
know a local short cut that is more efficient
at a given time than the route provided by
SYNC 3, but you should expect a slight
difference in minutes or miles with the
SYNC 3 route.

Michelin Travel Guide

(If Equipped)

The Michelin travel guide is a service which
provides additional information about
certain places of interest, for example
restaurants, hotels and tourist sites. Points
of interest that have Michelin travel guide
information display a button to show you
more information. Push the button to see
the additional information. If you have
paired your phone with the system, you
can press the phone button to directly
establish a call with the selected point of
interest.

456

SYNC™ 3

(If Equipped)

Navigation Map Accuracy and

Updates

HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to
HERE by going to www.here.com. HERE
evaluates all reported map errors and
responds with the result of their
investigation by e-mail.

The navigation system map data may
contain inaccurate or incomplete
information due to the passage of time,
changing circumstances, sources used and
the nature of collecting comprehensive
geographic data, any of which may lead to
incorrect results. Inaccurate speed limit
information, turn restrictions and other
road attributes may affect the determined
route and associated guidance

Annual navigation map updates are
available for purchase through your
dealership. Depending on your purchase
agreement, you might be eligible for free
Map update. You can choose to download
the Map data update onto a USB, order a
USB, or use Wi-Fi to deliver automatic
updates. To update your Map data over
Wi-Fi, your vehicle must be connected to
a Wi-Fi access point. Map Data files are
large, so it is highly recommended to
perform the update when free Wi-Fi is
available otherwise high data rates may
apply. For USB updates, free map update
eligibility, and other details, contact
dealers at 1-866-462-8837 in the United
States and Canada or 01-800-557-5539
in Mexico or visit our local website for more
information.

ELECTRIC VEHICLE

INFORMATION

(IF EQUIPPED)

Power Flow

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The Power Flow information for
your plug-in hybrid vehicle is
available through the Home

screen or under Apps.

Vehicle Operational States

Power will flow to or from the front and
rear wheels depending on operational
state and drive conditions.

•

Idling: The vehicle is running and in Park
(P). The engine and, or the high voltage
battery are on.

•

Electric Driving: The vehicle is running
and in Drive (D) or Neutral (N). The
high voltage battery provides power to
the wheels.

•

Hybrid Driving: The vehicle is running
and in Drive (D) or Neutral (N). The
engine and the high voltage battery
provide power to the wheels.

•

Engine Driving: The vehicle is running
and in Drive (D) or Neutral (N). The
engine provides power to the wheels.

•

Regenerative Braking: The vehicle is
running in Drive gear and is slowing
down. Power captured by the
regenerative braking system is sent
back to the high voltage battery.

•

Charging: The vehicle is plugged in and
the high voltage battery is being
charged.

Engine On Due To

The following conditions help to explain
why the engine is on, and what you can do
to allow all electric operation.

457

SYNC™ 3

(If Equipped)

•

Drive Power: The engine is on due to
accelerator pedal pressure or speed
control activation. Reduce pressure on
the accelerator pedal or switch off the
speed control to return to full electric
mode.

•

High Speed: The engine is on because
the vehicle speed exceeds the level for
full electric operation. Reduce the
speed to return to electric operation.

•

Heater Setting: The engine is on
because of the heater setting. Reduce
or turn off the heater setting to return
to electric operation.

•

Neutral Gear: The engine is on because
the vehicle is in Neutral (N). Shift out
of neutral gear to return to electric
operation.

•

Engine Cold: The engine is on because
it is cold. The vehicle returns to electric
operation once the engine is sufficiently
warm.

•

Battery Charging: The engine is on to
charge the high-voltage battery. The
vehicle returns to electric operation
once the battery is charged.

•

Low Gear: The engine is on because
the vehicle is in low gear. Shift out of
low gear to return to electric operation.

•

Normal Operation: The engine is on to
optimize vehicle operation. The vehicle
returns to electric operation when
possible.

•

Low Use: The engine is on to maintain
engine oil quality. The vehicle returns
to electric operation when low engine
use mode is complete. See

How Does

Low Engine Use Mode Work

(page

182).

•

Engine Braking Active: The engine is on
to provide increased powertrain
braking. This can occur when you turn
on the grade assist feature, when
speed control is on or when driving with
your foot off the accelerator pedal.
Turning off grade assist or speed
control may allow the vehicle to return
to electric operation.

•

Battery Temperature: The engine is on
due to high or low high-voltage battery
temperature. This is a normal operating
condition. The vehicle returns to
electric operation when possible.

•

Drive Mode: The engine is on due to the
drive mode selection. Select an
appropriate drive mode for electric only
operation.

Charge Settings

E304452

The Charge Settings information
for your plug-in hybrid vehicle is
available through the Home

screen or under Vehicle Settings. To
Improve your charging experience, your
vehicle has the following convenience
features.

Charge Times

Once you set up Charge Times for a
specific charging location, your vehicle
prioritizes charging based on your preferred
time settings. You can set two preferred
charging time windows for weekdays and
two for weekends. This feature allows you
to take advantage of electric utility rate
plans that offer lower pricing during certain
times of day. Contact your utility company
to see what plans are available.

Note:

You can also set up and use these

features using the FordPass app.

458

SYNC™ 3

(If Equipped)

Departure Times

Setting Departure Times allows you to
control charging schedules and have the
vehicle cabin heated or cooled while
plugged in, so your vehicle is ready to drive
when you are. By setting a departure time
your vehicle can use your charge time
settings to minimize your electricity costs
but still prioritize finishing charging before
your scheduled departure. A calendar view

allows you to program two departure times
per day for each day of the week.

Note:

You can also set up and use these

features using the FordPass app.

Charging Status

Displays the present state of the charging
system. See

Vehicle Charging Status

(page 128).

Description and Action

Charging Status

Your vehicle is unplugged and starts char-

ging when plugged in.

Will charge when plugged in.

Your vehicle is unplugged at a saved loca-
tion with Charge Times enabled. Charging

is scheduled to start at the time displayed

based on your charge time settings. You

must plug in prior to the start time shown

for the vehicle to begin charging at that

time.

Will wait for preferred charge time.

Your vehicle is plugged in at a saved loca-

tion with Charge Times enabled. Charging

starts at the time displayed, which is based

on your Charge Times settings.

Waiting for preferred charge time.

Your vehicle is plugged in and using power

to charge the high voltage battery or run

electrical systems.

Charging.

Your vehicle is finished charging.

Charged.

Your vehicle is plugged in and there is a

fault within the vehicle charging system.

Unplug and plug back in. If the fault is still

present, contact your dealer.

Vehicle charge fault.

Your vehicle is plugged in and a fault is

detected with the charge station or char-

ging cord. Check the charging cord and the

charge station or electrical supply.

Charge station fault.

459

SYNC™ 3

(If Equipped)

Description and Action

Charging Status

A charging coupler is plugged into the

vehicle but there is no connection with a

charging power source.

Charge station not detected.

Your vehicle is plugged in but cannot

communicate with the charging station.

Contact the station provider.

Incompatible charge station.

Your vehicle is plugged in and charging is

paused at the charge station.

Charge station paused.

Charging Time Information

Displays estimates of how long your
vehicle will take to fully charge when
plugged into a high or low power charger.

•

High power estimate: The minimum
time to a 100% charge using a high
power charger.

•

Low power estimate: The longest time
to a 100% charge using a low power
charger.

When charging, the start and estimated
end time are displayed. When your vehicle
is not plugged in and at a location with
Charge Times enabled, the start and end
times display based on known charging
power.

Note:

Charging durations and end times are

only estimates. Certain conditions may
result in longer charging times. See

Vehicle

Charging Status

(page 128).

High Voltage Battery State of Charge

Displays the remaining charge percentage
with 100% representing the total amount
of energy you can get from an external
charge.

Plug and Charging Status

Displays the plug and charging status
icons.

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Not plugged in.

E304459

Plugged in and not currently
charging.

E304460

Plugged in and charging.

E304461

Plugged in and waiting to charge
based on charge time settings.

Charge Preferences

Touch the button to access Charge Time
and Departure Time settings. Once set up,
additional information and settings are
displayed on the charge settings screen.

Charge Times On and Off Switch

This switch is visible when your vehicle is
at a saved Charge Times location. Use the
switch to turn your charge time settings on
and off for this location.

Charge Times Location Name and

Charging Time Information

The location name displays when your
vehicle is at a saved Charge Times location.
The charging start time is displayed along
with the charging end time and associated
charge level.

460

SYNC™ 3

(If Equipped)

Departure Times On and Off Switch

This switch is visible when you have at
least one departure time set. Use this
switch to turn all departure times on and
off. Switching departure times off does not
delete your settings.

Next Departure Times and Cabin

Temperature

Displays the next departure time and
associated cabin temperature setting.

Charge Time Settings

Follow these steps to set a preferred
charge time for a charging location.

1.

Select Charge Preferences on the
Charge Settings screen.

2. Select Charge Time Setup on the Edit

Charge Preferences screen.

3. Select Add New Location on the

Charge Times screen. You can also edit
settings for previously saved locations
from this screen.

4. Select an address from the Recent

Charge Locations screen.

5. On the Confirm Location for Charge

Times screen, you can edit the location
name and set a max charge level as
desired. Once you have your desired
location name and max charge level,
select Continue to Schedule.

Note:

Charging will stop when your vehicle

reaches the max charge level.

6. Select WEEKDAY or WEEKEND on the

Preferred Charge Times screen.

7.

On the Select preferred WEEKDAY or
WEEKEND Charge Times screen, use
the circular 24 hour clock to select your
charging time windows. You can select
up to two time windows by pressing
and dragging across the hour buttons.

When you have selected your preferred
times then press Next to return to the
Preferred Charge Times screen. Repeat
for WEEKEND or WEEKDAY as desired.
Once you are done setting preferred
charge times, press Save.

Note:

Selecting all or none of the 24 hours

results in any time of day given equal priority
for charging.

8. Your saved location now shows on the

Charge Times screen. Select Done to
return to the main charge settings
screen. Whenever your vehicle is at a
saved charging location the charge
settings screen displays the location
name, and the charging times are
based on your Charge Time settings for
that location plus the next Departure
Time.

Note:

Reaching your max charge level by

your next Departure Time is always the
priority. When Charge Times are set,
charging outside your preferred charging
time windows could be necessary in order
to finish by your next Departure Time.

Departure Time Settings

1.

Select Charge Preferences on the
Charge Settings screen.

2. Select Departure Time Setup on the

Edit Charge Preferences screen.

3. Two time settings show for each day

of the week on the Departure Times
schedule screen. Select any one.

4. On the Departure Time settings screen,

set your desired departure time, cabin
temperature and days of the week to
repeat. Press Save.

5. Your settings are now shown on the

Departure Times schedule screen.
Press Back two times to return to the
main charge settings screen. The next
departure time and cabin temperature
setting display.

461

SYNC™ 3

(If Equipped)

Note:

Cabin conditioning can perform

differently depending on if you plug in with
the included convenience cord or a higher
power charging station. The power available
for conditioning is limited to the charging
station power available.

Note:

Your vehicle may not always reach

the set cabin temperature due to charging
and ambient temperature conditions. This
is normal operation.

APPS

The system allows you interact with select
mobile apps while keeping your eyes on
the road. Voice commands, your steering
wheel buttons, or a quick tap on your
touchscreen give you advanced control of
compatible mobile apps. You can also
stream your favorite music or podcasts,
share your time of arrival with friends, and
keep connected safely.

When you start an app through the system
for the first time, you could be asked to
grant certain permissions. You can review
and change the permissions that you have
granted at any time when your vehicle is
not moving. We recommend that you
check your data plan before using your
apps through the system. Using them
could result in additional charges. We also
recommend that you check the app
provider's terms and conditions and
privacy policy before using their app. Make
sure that you have an active account for
apps that you want to use through the
system. Some apps will work with no
setup. Others require you to configure
some personal settings before you can use
them.

Note:

For more information about available

apps, visit catalog.ford.com.

Using Apps on an iOS Device

Select the apps option on the
feature bar.

1.

If your device is connected via USB,
switch Apple CarPlay off. See

Phone

(page 450).

2. Connect your device to a USB port or

pair and connect using Bluetooth.

3. If prompted to enable CarPlay, select

Disable

.

4. Start the apps on your device that you

want to use through SYNC.

Note:

If you close the apps on your device,

you will not be able to use them through the
system.

5. Select the app that you want to use on

the touchscreen.

Note:

Connect your device to a USB port if

you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.

Using Apps on an Android Device

Select the apps option on the
feature bar.

1.

If your device is connected via USB,
switch Android Auto off. See

Phone

(page 450).

2. Pair your device. See

Phone

(page 450).

3. Start the apps on your device that you

want to use through SYNC.

Note:

If you close the apps on your device,

you will not be able to use them through the
system.

4. Select

Find Mobile Apps

.

Note:

The system searches and connects

to compatible apps that are running on your
device.

5. Select the app that you want to use on

the touchscreen.

462

SYNC™ 3

(If Equipped)

Note:

Mobile Apps on your device use the

USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.

Using Mobile Navigation on an

Android Device

1.

Connect your device to a USB port.

2. Switch Android Auto off. See

Phone

(page 450).

3. Switch on

Enable Mobile Apps via

USB

in the Mobile Apps Settings tile.

4. Select the apps option on the feature

bar.

5. Select the navigation app that you

want to use on the touchscreen.

Note:

When using a navigation app, keep

your device unlocked and the app open.

SiriusXM Traffic and Travel Link

(If

Equipped)

WARNING:

Driving while distracted

can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We

recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.

Note:

SiriusXM Traffic and Travel Link may

not be available in all markets.

Note:

In order to use SiriusXM Traffic and

Travel Link, your vehicle must have
navigation.

Note:

A paid subscription is required to

access and use these features. Go to
www.siriusxm.com/travellink for more
information.

Note:

Visit www.siriusxm.com/traffic and

click on Coverage map and details for a
complete listing of all traffic areas covered
by SiriusXM Traffic and Travel Link.

Note:

Neither Sirius nor Ford is responsible

for any errors or inaccuracies in the SiriusXM
Traffic and Travel Link services or its use in
vehicles.

When you subscribe to SiriusXM Traffic
and Travel Link, it can help you locate the
best gas prices, find movie listings, get
current traffic alerts, view the current
weather map, get accurate ski conditions
and see scores to current sports games.

Action and Description

Menu Item

Touch these buttons to identify traffic incidents on your route,
near your vehicle’s current location or near any of your favorite
places, if programmed.

Traffic on Route

Traffic Nearby

Touch this button to view fuel prices at stations close to your
vehicle’s location or on an active navigation route.

Fuel Prices

Touch this button to view nearby movie theaters and their
show times, if available.

Movie Listings

463

SYNC™ 3

(If Equipped)

Action and Description

Menu Item

Touch this button to view the nearby weather, current weather,
or the five-day forecast for the chosen area.

Weather

Select to see the weather map,
which can show storms, radar
information, charts and winds.

Map

Select to choose from a listing of
weather locations.

Area

Touch this button to view scores and schedules from a variety
of sports. You can also save up to 10 favorite teams for easier
access. The score automatically refreshes when a game is in
progress.

Sports Info

Touch this button to view ski conditions for a specific area.

Ski Conditions

SETTINGS

E280315

Press the button to enter the
settings menu.

E268570

Once you select a tile, press the
button next to a menu item to
view an explanation of the

feature or setting.

Sound

Select this tile to adjust the sound settings.

Clock

Select this tile to adjust the clock settings.

Bluetooth®

Select this tile to switch

Bluetooth®

on

and off and adjust the settings.

Phone

Select this tile to connect, disconnect, and
manage the connected device settings.

Audio

Select this tile to adjust the audio settings.

Driver Assist

(If Equipped)

Select this tile to adjust Driver Assist
features like Parking Aids, Lane Keeping
System, Pedestrian Detection, and
Auto-Start-Stop.

Vehicle

Select this tile to adjust vehicle settings
like windows, alarm, lighting, and MyKey
settings.

FordPass

Select this tile to adjust the FordPass
settings.

General

Select this tile to adjust settings like
language, measurement units, or to reset
the system.

911 Assist

(If Equipped)

Select this tile to switch 911 Assist on and
off.

464

SYNC™ 3

(If Equipped)

Automatic Updates

Select this tile to adjust the automatic
update settings.

Mobile Apps

Select this tile to adjust permissions,
enable, disable, and update mobile apps.

Display

Select this tile to adjust display settings
like brightness and auto dim.

Charge Settings

(If Equipped)

Select this tile to adjust the electric vehicle
charge settings.

Voice Control

Select this tile to adjust voice control
settings like command confirmations and
displayed lists.

Navigation

(If Equipped)

Select this tile to adjust navigation settings
like map preferences and route guidance.

Multi Contour Seats

(If Equipped)

Select this tile to adjust the position and
massage function of your multi contour
seats.

Seats

(If Equipped)

Select this tile to adjust the lumbar
function of your seats.

Message Center

(If Equipped)

Select this tile to view vehicle messages.

Personal Profiles

(If Equipped)

Select this tile to adjust recalled memory
features when using personal profiles.

Valet Mode

(If Equipped)

Select this tile to enable and disable valet
mode.

Ambient Lighting

(If Equipped)

Select this tile to change the color or
intensity of the interior lighting.

465

SYNC™ 3

(If Equipped)

SYNC™ 3 TROUBLESHOOTING

Voice Recognition

Possible Cause and Resolution

Symptom

The system does not under-
stand what I am saying.

–

You might not be using supported voice commands.

•

See

Using Voice Recognition

(page 433).

•

For a complete list of voice commands, refer to our
website.

–

You might be speaking too soon.

•

Wait for the voice prompt before you speak.

The system does not under-
stand the name of a track or
artist.

–

Device limitation.

Bluetooth®

does not support voice

commands.

•

Connect your device to a USB port.

•

If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.

–

You might not be using supported voice commands.

•

See

Using Voice Recognition

(page 433).

•

For a complete list of voice commands, refer to our
website.

–

You might not be saying the name exactly as it appears
on your device.

•

Say the name of the track or artist exactly as it
appears on your device. Spell out any abbreviations
in the name.

–

The name contains special characters, for example *,
- or +.

•

Rename the files on your device or use the touch-
screen to select and play the track.

The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.

–

You might not be saying the name exactly as it appears
on your device.

•

Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.

–

The name contains special characters, for example *,
- or +.

•

Rename the contact on your device or use the
touchscreen to select and call the contact.

466

SYNC™ 3

(If Equipped)

Possible Cause and Resolution

Symptom

–

You might not be saying the name exactly as it appears
on your device.

•

Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.

The system does not under-
stand certain names of
contacts in the phonebook
on my device.

–

Device limitation.

•

The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.

The system voice prompts
and the pronunciation of
some words do not seem to
be very accurate.

USB and

Bluetooth®

Audio

Possible Cause and Resolution

Symptom

I cannot connect my device. –

Device malfunction.

•

Disconnect your device. Switch your device off and
on to reset it and try again.

–

Cable connection issue.

•

Correctly connect the cable to your device and the
vehicle USB port.

–

Incompatible cable.

•

Use the cable recommended by the manufacturer
of your device.

467

SYNC™ 3

(If Equipped)