Jaguar XJ (X350). Manual — part 1375

G970218t20 :

1.

•

Has the handset paired with the system successfully ("Phone connected" displayed (touch
screen) or "SIG*" displayed (audio head unit display))?

-> Yes

Problem may have been due to a faulty Bluetooth connection.

-> No

Pair and connect a different known 'good' handset to the vehicle phone system. GO to Pinpoint Test

G970218t195.

G970218t195 :

1.

•

Has the handset paired with the system successfully ("Phone connected" displayed (touch
screen) or "SIG*" displayed (audio head unit display))?

-> Yes

Problem may be an issue with the user's handset, consult the handset supplier.

-> No

GO to Pinpoint Test G970218t196.

G970218t196 :

1.

•

Is the connection between the Bluetooth upgrade module and the phone harness loose?

-> Yes

Reconnect the Bluetooth upgrade module and check for normal operation.

-> No

GO to Pinpoint Test G970218t197.

G970218t197 :

1.

•

Is power being supplied to the Bluetooth upgrade module?

-> Yes

Refer to the warranty policy and procedures manual if the Bluetooth upgrade module is suspect.

-> No

GO to Pinpoint Test G970218t198.

G970218t198 :

1.

•

Are power, ignition, and ground being supplied to the portable support electronics (PSE)
module?

-> Yes

Refer to the warranty policy and procedures manual if the PSE module is suspect.

-> No

Rectify as necessary. Refer to the electrical guides.

PINPOINT TEST G970218p4 : "PHONE
OFF" message displayed (touch-screen
only)

G970218t23 :

1.

•

Is the Bluetooth system paired to a mobile phone handset?

-> Yes

GO to Pinpoint Test G970218t24.

-> No

Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down.

Key on ignition. GO to Pinpoint Test G970218t27.

G970218t24 :

1.

•

Is the paired phone handset within range and switched on?

-> Yes

GO to Pinpoint Test G970218t25.

-> No

www.

GO to Pinpoint Test G970218t26.

G970218t25 :

1.

•

Is the paired phone handset 'connected' to the vehicle phone system?

-> Yes

GO to Pinpoint Test G970218t26.

-> No

Follow instructions to 'connect' specific handset with the vehicle phone system. GO to Pinpoint Test

G970218t26.

G970218t26 :

1.

•

Has the user switched out of phone mode e.g. audio, and then back to phone mode?

-> Yes

This is a system issue carried over from the previous phone system. Make sure that the last paired

phone is on and within range, and test for normal operation.

-> No

Call Technical Helpline.

G970218t27 :

1.

•

Does the display still show the "PHONE OFF" message?

-> Yes

GO to Pinpoint Test G970218t28.

-> No

Check for normal operation.

G970218t28 :

1.

•

Are the D2B connections loose or damaged?

-> Yes

Reconnect/change/repair the D2B leads and check for normal operation.

-> No

GO to Pinpoint Test G970218t29.

G970218t29 :

1.

•

Check all connections/connectivity to and from the portable support electronics (PSE)
module and the Bluetooth upgrade module. Are any of the harness connections loose or
damaged?

-> Yes

Rectify as necessary. Refer to the electrical guides.

-> No

Refer to the warranty policy and procedures manual if a module is suspect.

PINPOINT TEST G970218p5 : Cannot
answer/reject/end call from the audio head
unit/touch screen/steering wheel control

G970218t32 :

1.

•

Cannot answer call?

-> Yes

Read DTCs from the portable support electronics (PSE) module using the approved diagnostic system

and rectify as necessary. GO to Pinpoint Test G970218t47.

-> No

GO to Pinpoint Test G970218t33.

G970218t33 :

1.

•

Cannot reject/end call?

www.