Jaguar XJ (X350). Manual — part 1384

-> No

GO to Pinpoint Test G970218t162.

G970218t162 :

1.

•

Cannot turn phone on/off?

-> Yes

GO to Pinpoint Test G970218t164.

-> No

GO to Pinpoint Test G970218t166.

G970218t163 :

1.

•

Is the handset on the approved phone list?

-> Yes

Call Technical Helpline.

-> No

Only handsets specified in the approved list with the correct level of software can be guaranteed to

work.

G970218t164 :

1.

•

Is voice control on the D2B ring?

-> Yes

GO to Pinpoint Test G970218t165.

-> No

Not a phone issue.

G970218t165 :

1.

•

Does verbal communication confirm correct number?

-> Yes

GO to Pinpoint Test G970218t166.

-> No

Not a phone issue.

G970218t166 :

1.

•

Does the audio head unit/touch-screen show "NO PHONE" or "PHONE NOT FITTED" (i.e. is
phone off the D2B ring)?

-> Yes

GO to Pinpoint Test G970218t12.

-> No

GO to Pinpoint Test G970218t167.

G970218t12 :

1. Are any of the D2B connections loose or damaged?

•

-> Yes

Reconnect/change/repair the D2B leads and check for normal operation.

-> No

Refer to the warranty policy and procedures manual if a module is suspect.

G970218t167 :

1.

•

Check all connections/connectivity to and from the portable support electronics (PSE)
module and the Bluetooth upgrade module. Are any of the harness connections loose or
damaged?

-> Yes

Rectify as necessary. Refer to the electrical guides.

-> No

Refer to the warranty policy and procedures manual if a module is suspect.

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PINPOINT TEST G970218p15 : Call is
dropped

G970218t44 :

1.

•

Is the 3rd party call to another cellular phone?

-> Yes

GO to Pinpoint Test G970218t173.

-> No

GO to Pinpoint Test G970218t172.

G970218t172 :

1.

•

Is the 3rd party call to a landline?

-> Yes

Disconnect the Bluetooth link between the handset and vehicle phone system. Re-try the call in the

vehicle, preferably with the handset in the same position as when connected via the Bluetooth link.

GO to Pinpoint Test G970218t174.

-> No

GO to Pinpoint Test G970218t175.

G970218t173 :

1.

•

Is the signal strength on the 3rd party handset greater than 1?

-> Yes

Disconnect the Bluetooth link between the handset and vehicle phone system. Re-try the call in the

vehicle, preferably with the handset in the same position as when connected via the Bluetooth link.

GO to Pinpoint Test G970218t174.

-> No

Re-try call in stronger signal strength area. Low signal strength can lead to calls being dropped.

G970218t174 :

1.

•

Is the call dropped again?

-> Yes

Pair and connect a different known 'good' handset to the vehicle phone system and make an

incoming call. GO to Pinpoint Test G970218t177.

-> No

Switch off the handset, remove the battery from the back of the handset. Replace the battery into

the handset and switch on. Make sure the Bluetooth link is reconnected and re-try the call. GO to

Pinpoint Test G970218t175.

G970218t175 :

1.

•

Is the call dropped again?

-> Yes

Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down.

Key on ignition. Make sure the Bluetooth link is reconnected and re-try the call. GO to Pinpoint Test

G970218t176.

-> No

Problem may have been caused by the Bluetooth link being disconnected.

G970218t176 :

1.

•

Is the call dropped again?

-> Yes

Pair and connect a different known 'good' handset to the vehicle phone system and make an

incoming call. GO to Pinpoint Test G970218t177.

-> No

Problem may have been caused by the Bluetooth link being disconnected.

G970218t177 :

1.

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