Jaguar XJ (X350). Manual — part 1383

G970218t145 :

1.

•

Is volume still low?

-> Yes

Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down.

Key on ignition and re-try the call. GO to Pinpoint Test G970218t146.

-> No

Issue caused by a faulty Bluetooth connection.

G970218t146 :

1.

•

Is volume still low?

-> Yes

Refer to the warranty policy and procedures manual if a module is suspect.

-> No

Issue caused by a faulty Bluetooth connection.

G970218t147 :

1.

•

Is volume still low?

-> Yes

Refer to the warranty policy and procedures manual if a module is suspect.

-> No

Low audio issue caused by the handset, consult the handset supplier.

PINPOINT TEST G970218p13 : Cannot
dial out from audio head unit/touch-
screen/steering wheel control

G970218t42 :

1.

•

Is D2B ring complete?

-> Yes

GO to Pinpoint Test G970218t149.

-> No

Reconnect/change/repair the D2B leads and check for normal operation.

G970218t149 :

1.

•

Does display show "NO SERVICE" or drop out of phone mode?

-> Yes

GO to Pinpoint Test G970218t150.

-> No

GO to Pinpoint Test G970218t151.

G970218t150 :

1.

•

Signal strength on the handset greater than 1?

-> Yes

GO to Pinpoint Test G970218t151.

-> No

Re-try call in a stronger signal strength area, low signal strength can cause interference and distortion

in car and at 3rd party.

G970218t151 :

1.

•

Can user dial out from the handset?

-> Yes

Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down.

Key on ignition. Make sure the Bluetooth link is reconnected and re-try the call. GO to Pinpoint Test

G970218t152.

-> No

Switch off the handset, remove the battery from the back of the handset. Replace the battery into

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the handset and switch on. Make sure the Bluetooth link is reconnected and re-try the call. GO to

Pinpoint Test G970218t152.

G970218t152 :

1.

•

Can user dial out from audio head unit or steering wheel control?

-> Yes

Problem may have been caused by the Bluetooth link being disconnected.

-> No

Pair and connect a different known 'good' handset to the vehicle phone system and make an

incoming call. GO to Pinpoint Test G970218t153.

G970218t153 :

1.

•

Can user dial out from audio head unit or steering wheel control?

-> Yes

This may be a handset issue, consult the handset supplier.

-> No

Refer to the warranty policy and procedures manual if a module is suspect.

PINPOINT TEST G970218p14 : Voice
activated phone functions inoperative

G970218t43 :

1. Make sure that the customer has completed voice recognition training.

•

Check audio head unit DTCs using the approved diagnostic system, are there any audio
head unit DTCs stored?

-> Yes

Carry out the pinpoint tests associated with the relevant DTCs using the manufacturer approved

diagnostic system.

-> No

GO to Pinpoint Test G970218t158.

G970218t158 :

1.

•

Is there a dial problem?

-> Yes

GO to Pinpoint Test G970218t159.

-> No

GO to Pinpoint Test G970218t161.

G970218t159 :

1.

•

Dials wrong number?

-> Yes

GO to Pinpoint Test G970218t163.

-> No

GO to Pinpoint Test G970218t160.

G970218t160 :

1.

•

Will not dial?

-> Yes

GO to Pinpoint Test G970218t165.

-> No

GO to Pinpoint Test G970218t161.

G970218t161 :

1.

•

Cannot dial using voice control?

-> Yes

GO to Pinpoint Test G970218t164.

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