Mazda Training manual — part 113

Dealing with Complaints

Curriculum Training

25

10. Repair order processing/quality

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

–

–

–

–

–

–

–

–

–

–

–

–

Dealing with Complaints

26

Curriculum Training

11. Invoicing

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

–

–

–

–

–

–

–

–

–

–

–

–

Dealing with Complaints

Curriculum Training

27

12. Customer information and vehicle return

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

–

–

–

–

–

–

–

–

–

–

–

–

Dealing with Complaints

28

Curriculum Training

13. Customer follow-up

Customer Expectations

Your Duty of Care – and Consequences
of Getting It Wrong

–

–

–

–

–

–

–

–

–

–

–

–