Jaguar XJ (X350). Manual — part 1376

-> Yes

This is a network dependant feature, consult the relevant mobile phone network before continuing.

Read DTCs from the portable support electronics (PSE) module using the approved diagnostic system

and rectify as necessary. GO to Pinpoint Test G970218t47.

-> No

GO to Pinpoint Test G970218t47.

G970218t47 :

1.

•

Can call be answered/rejected/ended from the handset (with Bluetooth link still
connected)?

-> Yes

GO to Pinpoint Test G970218t48.

-> No

Disconnect the Bluetooth link between the handset and vehicle phone system and re-try the call. GO

to Pinpoint Test G970218t49.

G970218t48 :

1.

•

Is audio heard during call/call set up?

-> Yes

Refer to audio head unit diagnostics using the approved diagnostic system.

-> No

Check D2B ring is complete. Rectify as necessary.

G970218t49 :

1.

•

Can call be answered/rejected/ended from the handset with Bluetooth link disconnected?

-> Yes

Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down.

Switch off the handset; remove the battery from the back of the handset. Replace the battery into

the handset and switch on. Key on ignition. Make sure the Bluetooth link is reconnected and re-try

the call. GO to Pinpoint Test G970218t50.

-> No

This may be a handset issue, consult the handset supplier.

G970218t50 :

1.

•

Can the call be answered/rejected/ended from the handset (with Bluetooth link
connected)?

-> Yes

Problem may have been due to the Bluetooth link being inoperative.

-> No

Pair and connect a different known 'good' handset to the vehicle phone system and make an

incoming call. GO to Pinpoint Test G970218t51.

G970218t51 :

1.

•

Can the call be answered/rejected/ended from the handset (with Bluetooth link
connected)?

-> Yes

This may be a handset issue, consult the handset supplier.

-> No

GO to Pinpoint Test G970218t52.

G970218t52 :

1.

•

Check all connections/connectivity to and from the portable support electronics (PSE)
module and the Bluetooth upgrade module. Are any of the harness connections loose or
damaged?

-> Yes

Rectify as necessary. Refer to the electrical guides.

-> No

Refer to the warranty policy and procedures manual if a module is suspect.

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PINPOINT TEST G970218p6 : Unable to
connect the handset to telephone system

G970218t34 :

1.

•

Was the handset the last device to be connected to the vehicle?

-> Yes

GO to Pinpoint Test G970218t57.

-> No

In the handset Bluetooth menu, delete any existing "Jaguar" devices from the list. Enter the ##3#*#

key sequence to initiate the pairing process. Follow pairing process for the specific handset. GO to

Pinpoint Test G970218t61.

G970218t57 :

1.

•

In the handset Bluetooth menu, is "Jaguar" listed as a paired device?

-> Yes

GO to Pinpoint Test G970218t58.

-> No

Follow pairing process for the specific handset. GO to Pinpoint Test G970218t61.

G970218t58 :

1.

•

Is the handset 'connected' to another Bluetooth device (i.e. not "Jaguar")?

-> Yes

Check "Active Devices" in the handset's Bluetooth menu and disconnect the handset from the other

Bluetooth device. Follow the instructions for the specific handset to allow the handset to 'connect' to

the vehicle. GO to Pinpoint Test G970218t63.

-> No

GO to Pinpoint Test G970218t59.

G970218t59 :

1.

•

What message does the vehicle display show, "Connected" or "No BT Phone"?

-> Yes

Follow the vehicle un-pairing process, delete "Jaguar" from the handset device list and key off

ignition for 6 minutes. Key on ignition. Follow the pairing process for the specific handset. GO to

Pinpoint Test G970218t61.

-> No

GO to Pinpoint Test G970218t60.

G970218t60 :

1.

•

Is the vehicle in "Discover Me" mode?

-> Yes

Follow pairing process for the specific handset. GO to Pinpoint Test G970218t61.

-> No

Go to'"HANDSET IN USE" or "HANDSET"' message displayed - GO to Pinpoint Test G970218p2.

G970218t61 :

1.

•

Has the handset paired successfully with the vehicle?

-> Yes

GO to Pinpoint Test G970218t62.

-> No

Go to 'Unable to pair' - GO to Pinpoint Test G970218p3.

G970218t62 :

1.

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