Jaguar XJ (X350). Manual — part 1380

-> No

Refer to the warranty policy and procedures manual if a module is suspect.

PINPOINT TEST G970218p10 : No in-
vehicle audio

G970218t39 :

1.

•

Can the audio sources be heard through the vehicle speakers e.g. radio?

-> Yes

GO to Pinpoint Test G970218t103.

-> No

Check D2B connections are not loose or damaged. Reconnect/change/repair the D2B leads and check

for normal operation.

G970218t103 :

1.

•

Can the call be heard when transferred to the handset?

-> Yes

Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down.

Key on ignition. Make sure the Bluetooth link is reconnected and re-try the call. GO to Pinpoint Test

G970218t104.

-> No

Disconnect the Bluetooth link between the handset and vehicle phone system and re-try the call. GO

to Pinpoint Test G970218t105.

G970218t104 :

1.

•

Can the audio be heard through the vehicle speakers?

-> Yes

The audio problem may have been due to the Bluetooth link being disconnected.

-> No

Pair and connect a different known 'good' handset to the vehicle phone system and make a call to

the 3rd party. GO to Pinpoint Test G970218t108.

G970218t105 :

1.

•

Does the handset audio work with mobile phone disconnected from the vehicle?

-> Yes

Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down.

Key on ignition. Switch off the handset; remove the battery from the back of the handset. Replace

the battery into the handset and switch on. Key on ignition. Make sure the Bluetooth link is

reconnected and re-try the call. GO to Pinpoint Test G970218t107.

-> No

Try calling another 3rd party from the handset. GO to Pinpoint Test G970218t106.

G970218t106 :

1.

•

Is there any call audio on the handset?

-> Yes

Initial audio problem may be due to a fault at the 3rd party end, check by calling them on another

number.

-> No

This may be a handset issue, consult the handset supplier.

G970218t107 :

1.

•

Can the audio be heard through the vehicle speakers?

-> Yes

The audio problem may have been due to the Bluetooth link being disconnected.

-> No

Pair and connect a different known 'good' handset to the vehicle phone system and make a call to

the 3rd party. GO to Pinpoint Test G970218t108.

G970218t108 :

1.

www.

•

Can the audio be heard through the vehicle speakers?

-> Yes

This may be a handset issue, consult the handset supplier.

-> No

Check harness connections between the Bluetooth upgrade module and the portable support

electronics (PSE) module. GO to Pinpoint Test G970218t109.

G970218t109 :

1.

•

Are any of the harness connections damaged?

-> Yes

Rectify as necessary. Refer to the electrical guides.

-> No

Refer to the warranty policy and procedures manual if a module is suspect.

PINPOINT TEST G970218p11 : No ringing
heard through the vehicle speakers

G970218t40 :

1.

•

When there is no call in progress, and the audio source is changed, is any audio heard e.g.
from radio?

-> Yes

GO to Pinpoint Test G970218t113.

-> No

Check D2B connections are not loose and that all nodes are connected on the D2B ring. Rectify as

necessary. GO to Pinpoint Test G970218t112.

G970218t112 :

1.

•

Are any of the D2B connections damaged?

-> Yes

Change/repair the D2B leads and check for normal operation.

-> No

Call Technical Helpline.

G970218t113 :

1.

•

Is the vehicle phone system volume set to more than 15?

-> Yes

GO to Pinpoint Test G970218t114.

-> No

Make sure that the vehicle phone system is set to more than 15 and retry the call.

G970218t114 :

1.

•

Is the message "incoming call" displayed?

-> Yes

GO to Pinpoint Test G970218t115.

-> No

GO to Pinpoint Test G970218t116.

G970218t115 :

1.

•

On answering the incoming call using the vehicle controls, can the 3rd party be heard
through the vehicle speakers?

-> Yes

GO to Pinpoint Test G970218t116.

-> No

Go to 'No in-vehicle audio' - GO to Pinpoint Test G970218p10.

www.