Jaguar XJ (X350). Manual — part 1378

-> No

Go to 'Unable to connect' - GO to Pinpoint Test G970218p6.

G970218t13 :

1.

•

Does the vehicle display show that it is 'connected'?

-> Yes

Check for normal operation.

-> No

Refer to the warranty policy and procedures manual if the Bluetooth upgrade module is suspect.

PINPOINT TEST G970218p8 : Incorrect
or no phonebook entries

G970218t36 :

1.

•

Check the Jaguar Bluetooth approved phone list guide: Does the handset support
phonebook download?

-> Yes

GO to Pinpoint Test G970218t37.

-> No

Advise user that the handset does not support phonebook download.

G970218t37 :

1.

•

Is the Bluetooth system paired and connected to a phone handset?

-> Yes

GO to Pinpoint Test G970218t76.

-> No

Pair and connect an approved handset to the vehicle phone system. GO to Pinpoint Test

G970218t37.

G970218t76 :

1.

•

Has the user followed vehicle and handset instructions for downloading phonebook?

-> Yes

GO to Pinpoint Test G970218t77.

-> No

Refer to the vehicle handbooks/handset 'quick guide information' regarding phonebook download.

Check for normal operation.

G970218t77 :

1.

•

After "Downloading the phonebook" has the ignition been switched off for 6 minutes?

-> Yes

GO to Pinpoint Test G970218t80.

-> No

Make sure that the ignition has been switched off for 6 minutes after following process for

downloading phonebook. The Bluetooth upgrade module remains active for 6 minutes after the

ignition has been switched off. It is important to wait this 6 minutes so that a clean boot-up of the

Bluetooth upgrade module is achieved and the correct information is stored. Switch ignition on to

prompt the portable support electronics (PSE) module to pull phonebook entries from the Bluetooth

upgrade module. GO to Pinpoint Test G970218t78.

G970218t78 :

1.

•

Can the user view the phonebook entries on the vehicle display?

-> Yes

End.

-> No

GO to Pinpoint Test G970218t79.

G970218t79 :

1.

www.

•

Have two or more handsets been tried?

-> Yes

GO to Pinpoint Test G970218t82.

-> No

Pair and connect a different known 'good' handset which will automatically download the

phonebook to the vehicle phone system. GO to Pinpoint Test G970218t82.

G970218t80 :

1.

•

After switching the ignition back on, does the handset connect to the vehicle phone
system?

-> Yes

GO to Pinpoint Test G970218t81.

-> No

Reconnect the handset and make sure auto-reconnect is set to on. GO to Pinpoint Test G970218t80.

G970218t81 :

1.

•

Is the phonebook available on the vehicle display?

-> Yes

End

-> No

Pair and connect a different known 'good' handset which will automatically download the

phonebook to the vehicle phone system. GO to Pinpoint Test G970218t82.

G970218t82 :

1.

•

Is the phonebook available on the vehicle display?

-> Yes

This is an issue with the user's handset, consult the handset supplier.

-> No

Refer to the warranty policy and procedures manual if a module is suspect.

PINPOINT TEST G970218p9 : No third
party audio

G970218t38 :

1. Check the handset manual and the handset settings to make sure user's speech is routed through

the vehicle microphone and not the handset microphone.

•

Does 3rd party call audio work with the call in 'handset' mode?

-> Yes

Check for telephone related DTCs using the approved diagnostic system. Rectify as necessary. GO to

Pinpoint Test G970218t88.

-> No

GO to Pinpoint Test G970218t85.

G970218t85 :

1.

•

Is there any 3rd party call audio with the handset disconnected from the Bluetooth
system?

-> Yes

Pair and connect a different known 'good' handset to the vehicle phone system and make a call to

the 3rd party. GO to Pinpoint Test G970218t87.

-> No

Try calling another 3rd party from the handset. GO to Pinpoint Test G970218t86.

G970218t86 :

1.

•

Is there any 3rd party audio?

-> Yes

Initial audio problem may be due to a fault at 3rd party end. Check by calling them on another

number.

www.